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3.8 out of 5

"Went out of their to help me. Very clean and tidy " More

By a verified traveller on Fri 28 Aug 2020

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Hotel Description

At Surf City Motel you'll be within a short 5-minute stroll of Front Beach and Torquay Beach. Highlights at this beach motel include a restaurant, an outdoor swimming pool, and a bar/lounge.

All 16 rooms feature LCD TVs with DVD players, and you can enjoy free WiFi, coffee/tea makers, and hair dryers. Refrigerators, microwaves, and room service make in-room dining convenient. Additionally, phones, irons/ironing boards, and free toiletries are available.

The bistro, Zeallys Bar and Grill, serves local cuisine and is open for dinner. Additionally, you'll find free WiFi in public areas, barbecue grills, and luggage storage. Each morning cooked-to-order breakfast is served between 7 AM and 9 AM.

Places within a 15-minute walk of this 3.5-star Torquay motel include Torquay Central Farmers Market and Point Danger Marine Sanctuary.

Queen Family Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Panoramic Apartment, 4 Bedrooms, Ocean View

Bed Count 2 Twin Beds Maximum Occupancy 8 Max

King Family Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

King Spa Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Surf City Motel ratings based on 210 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Surf City Motel

Everyone (111) Couples (61) Family (36) Other (1)
5 out of 5
Went out of their to help me. Very clean and tidy

Posted by on 28 Aug. 2020

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4 out of 5
Room clean and tidy, provided what was offered . ‘Running’ toilet wasn’t conducive to sleep on the first night.

Posted by , from Ballarat on 14 Jun. 2020

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2 out of 5
The bedside tables and lamps were dusty. Corner of microwave door broken which did not instill confidence to use it. Site show pool on site, which was dirty and unkempt - definitely wouldn't swim in it. For $210 per night, I would expect far better.

Posted by on 13 Feb. 2020

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4 out of 5

Posted by on 12 Jan. 2020

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5 out of 5

Posted by on 7 Jan. 2020

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4 out of 5
Awesome location, Quick checking, Large room, good facilities, very clean. Very friendly staff !

Posted by on 29 Dec. 2019

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4 out of 5

Posted by on 16 Dec. 2019

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4 out of 5

Posted by on 8 Dec. 2019

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4 out of 5

Posted by on 19 Sep. 2019

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2 out of 5
Office wasn't open 830am to 09:30pm as stated here..it was open 1:30pm to 09:30 pm..our check in time is 1pm..so when we get there, no one at the office, we have to call several times to get to them and have to call wotif help centre, coz apparently the check in time is 2pm, when its clearly stated 1pm on our booking at wotif..

Posted by on 1 Sep. 2019

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, barbecue grills, and room service (during limited hours) are also featured at Surf City Motel. This 3.5-star Torquay motel is smoke free.

  • 16 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Storage area for luggage
  • BBQ grill(s)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

Surf City Motel offers 16 air-conditioned accommodations with DVD players and coffee/tea makers. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. LCD televisions are featured in guestrooms. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 9 AM.

Zeallys Bar and Grill - This beachfront bistro specializes in local cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8:30 PM

Special check-in instructions:

The front desk is open daily from 1:30 PM - 8:30 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 8:30 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 1:30 PM - 8:30 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 8:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

  • No rollaway/extra beds available
  • No lifts
  • Debit cards not accepted
  • Host will greet you
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 10 and AUD 25 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Surf City
  • Best Western Surf City Motel
  • Best Western Surf City Motel Torquay
  • Best Western Surf City Torquay
  • Surf City Motel Torquay
  • Surf City Motel
  • Surf City Torquay
  • Surf City Motel Torquay, Victoria
  • Surf City Motel Motel
  • Surf City Motel Torquay
  • Surf City Motel Motel Torquay
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.