"This hotel has large, comfortable rooms in a top location opposite the beach and around the corner from Cowes' main street. Very good beds, modern & ... " More

By a verified traveller on Tue 28 Aug 2018

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Hotel Description

North Pier Hotel puts you in the heart of Cowes, steps from Phillip Island Ferry Dock and within a 10-minute stroll of Cowes Beach. Highlights at this beach hotel include a restaurant, an outdoor swimming pool and free self parking.

All 62 rooms feature free WiFi.

The restaurant, North Pier Hotel, is open for lunch and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Added amenities include free WiFi in public areas, tour/ticket assistance and a television in a common area.

Sights within a 10-minute drive of this 3-star Cowes hotel include Phillip Island Wildlife Park and Phillip Island Grand Prix Circuit.

Budget Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
AU$63* Per night/room 26 Aug. - 27 Aug.

Guest Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Two Bedroom Townhouse

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Two Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 7 Max

Family Room

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Dorm Room - 4 Share

Bed Count room.options.bedSize.BunkBed Maximum Occupancy 4 Max

North Pier Hotel ratings based on 157 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for North Pier Hotel

Everyone (125) Couples (11) Family (14)
4 out of 5
Great position! Clean and comfortable. Restaurant open hours not long enough. No breakfast available.

Posted by on 19 Aug. 2019

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Comment from Hotel Management

24 Aug. 2019 by Reception

Thanks for the review. Glad to see you enjoyed your stay. During the winter months our local restaurants do close slightly earlier, so always a great option to check the closing times of the local restaurants.

2 out of 5
Sheets were so cold they felt wet. Heater was a joke. Bathroom was a joke also. Beds were terrible.

Posted by on 7 Aug. 2019

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Comment from Hotel Management

14 Aug. 2019 by Reception

Thanks for taking the time to leave us a review. It's unfortunate you didn't enjoy your stay here with us. Phillip Island can be a chilly place in winter, but still a beautiful place to visit!

5 out of 5
Everything was great from staff, room and facilities will definitely be back 👍

Posted by on 31 Jul. 2019

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Comment from Hotel Management

1 Aug. 2019 by Reception

Thanks for your positive review, glad you enjoyed your stay. We look forward to welcoming you again. :)

1 out of 5

Posted by on 18 Jul. 2019

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Comment from Hotel Management

20 Jul. 2019 by Reception

Thanks for your helpful review.

4 out of 5

Posted by on 12 Jul. 2019

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Comment from Hotel Management

13 Jul. 2019 by Hotel Management

Thanks for the review!

4 out of 5
The little fridge had frozen the milk up ... beds were very comfortable .. heater wasn’t working and by the time it was going properly and warmed up we were in bed asleep .. so a little chilly . But overall ok

Posted by on 11 Jul. 2019

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Comment from Hotel Management

11 Jul. 2019 by Reception

Thanks for the review. Glad to see you enjoyed your stay despite the weather being a tad chilly!

5 out of 5
I would definitely stay again. Rooms, service & food all fantastic.

Posted by on 7 Jul. 2019

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Comment from Hotel Management

11 Jul. 2019 by Reception

Thanks for the review! We look forward to welcoming you on your next stay on Phillip Island.

4 out of 5
didnt like the entrance areas to some of the rooms, more factory like.

Posted by on 23 Jun. 2019

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Comment from Hotel Management

24 Jun. 2019 by Reception

Thanks for taking the time to leave us a review.

1 out of 5
Nothing fantastic. Not enough amenities. Room too Bare. Completely Unsafe emergency exit. !!!

Posted by on 9 Jun. 2019

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Comment from Hotel Management

1 Jul. 2019 by Reception

Hi Anonymous, unfortunately it appears you booked the wrong room type for your requirements. The room you booked was a dorm style budget room, with shared bathroom facilities.. aka a backpacker room. Having been a long weekend and no other room types to upgrade you to, you did choose not to stay. It may not be suitable accommodation type for you, but it certainly is with the travellers on a budget!

2 out of 5
Got the deluxe spa room - only hot water failed & sink leaked over the floor. No reception after hours - had to go to the bar. Took an hour an a half and ended up changing rooms. Next morning shower in the new room rattled so much reception heard it and hot water flow was eratic. Reception staff were understanding and offered a partial credit. Overall not at all the ideal experience for an overnight stay with your partner.

Posted by on 29 May 2019

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Comment from Hotel Management

2 Jun. 2019 by Reception

Thankyou for taking the time to leave us a review. The issues you mentioned have been rectified since your stay and we appreciate you bringing them to our attention. As you mentioned you did recieve a refund for your stay. We hope that you will try us again in the near future.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An outdoor pool, tour or ticket assistance, and ATM/banking services are also featured at North Pier Hotel. Self parking is free.

  • 62 guestrooms or units
  • 3 levels
  • Dining venue
  • Bar or lounge
  • Front desk (limited hours)
  • Tour and ticket information
  • Pool or billiards table
  • Television in lobby
  • ATM

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (162.2 km / 100.8 mi)
  • Parking: Free self parking

Room Amenities

North Pier Hotel offers 62 forms of accommodation. This Cowes hotel provides complimentary wireless Internet access. Bathrooms include a shower.

  • Shower

Food & Drink

North Pier Hotel – This restaurant serves lunch and dinner.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 8 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 8 AM - 5 PM.
If you are planning to arrive after 6 PM, please contact the property in advance using the information on the booking confirmation.

Guests planning to arrive after 6:30 PM on weekdays must contact this property in advance to arrange check-in. Please contact the property using the information on the reservation confirmation received after booking.

The front desk at this property is open daily from 8 AM - 5 PM.
Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. On-site parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in all accommodation.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Noise-free rooms not guaranteed
  • No lifts
  • Events/parties not allowed

Hotel Names

  • Continental Cowes
  • Continental Hotel Cowes
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.