4/10 Poor
Paul S.
3 July 2025
Poor Communication from host
The communication from the host was horrible! The toilet became clogged (from complete normal use) and we had to use public restrooms for an entire afternoon while waiting for a response from the host. We did not want to continue to use the toilet and make the situation worse. We went to building maintenance asking for a plunger but they would not assist since this was a condo and not a pert of the hotel section. If I knew I would have to use public restrooms I would have purchased a tent for 29.99 and slept on the beach! After maintnece finally came the host response was " Me Smith !!It's a pity that you don't recognise that you did clog the toilet... Laury the maid unclogged it, it was clogged with paper and other organic waste." While it may have been clogged from normal use, was I expected to find a place in Mexico that sells a plunger, get an uber and go there to purchase it? Also it took the host almost an entire day to let us know what to do with our trash- even on her response it was not clear where to put the full kitchen trash bag. I did not just want to leave it in the hallway which other folks did. There was also damage to the property on arrival (see attached pictures). I didn't know that I would stay in a place with a broken window. While I would not say the stay was horrible.. the slow communication from the host made it difficult. On a positive side - the resort itself was nice and the location was great.
Paul S.
Stayed 4 nights in Jun 2025
