Cairns CBD Hotels with Pool

We had a wonderful stay at Shangri-La Cairns, and while the hotel itself is in an excellent location and is both beautiful and comfortable, what truly made the experience exceptional was the outstanding service from the staff. From the moment we arrived, the team went above and beyond to make us feel welcome. Every interaction was warm, attentive, and genuinely thoughtful, and it was clear that nothing was too much trouble. The staff’s friendliness and care consistently elevated our stay and made everything feel effortless and well looked after. We also enjoyed the breakfast and the 5pm canapés, which were a lovely touch to start and end each day. Our room was clean, comfortable, and relaxing, but it was the exceptional service that truly defined our experience. Overall, it was a genuinely memorable stay, made special by the incredible staff, and we would happily return.

The room was superb! Also the hotel property was elegant and well designed. It was a pleasure to walk around the property and take in the views. The pool and jacuzzi were also well done for the swim area.

Great hotel in a good location. Room was very clean and well appointed.