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3.8 out of 5

"Office closed up until 8.45 on day of departure when should have opened at 8am. Kitchen tap broken. TV remote broken but did get fixed. Roller door re ... " More

By a verified traveller on Thu 21 Mar 2019

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Hotel Description

This apartment puts you in the heart of Cairns, within just a 10-minute stroll of popular attractions like Cairns Esplanade and Cairns Central Shopping Centre. Highlights at this property include an outdoor swimming pool, and in-room kitchenettes and washers/dryers.

The apartment is soundproofed and features free WiFi, a balcony, and a living room. In-room dining is easy with a kitchenette that comes equipped with a refrigerator, a microwave, and a stovetop. A TV, a coffee/tea maker, and a safe are also available.

This business-friendly apartment building offers free WiFi in public areas, a terrace, and a garden. Other amenities include a snack bar/deli and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle.

Within a 15-minute walk of this 4-star Cairns Central Business District property, attractions include Cairns Marlin Marina and Reef Fleet Terminal.

Standard Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$172* Per night/room 9 Mar. - 10 Mar.

Villa Vaucluse Apartments of Cairns ratings based on 71 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Villa Vaucluse Apartments of Cairns

Everyone (47) Couples (13) Business (1) Family (7) Other (1)
3 out of 5

Posted by on 3 Jan. 2020

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Comment from Hotel Management

1 Mar. 2020 by Crystal

Thanks for staying with us, we appreciated it and hope you enjoy the beautiful views in Cairns!

2 out of 5
We arrived at 6pm. No reception. Our key was left out in an envelope. Parking gate locked. Room was not clean and the shower was leaking water very noisily. After ringing our host, she arrived and kindly put us into another room. Wouldn’t go back

Posted by on 4 Aug. 2019

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Comment from Hotel Management

4 Aug. 2019 by crystal

Thanks for staying with us and your feedback. Our reception time is 8am -4pm, and we sent After Hours Note For Gate email to have a self-check-in. For parking space, we asked with booking confirmation and need to booked in advance with us.

2 out of 5
We liked the layout of the unit .. but we were very disappointed it needed a good clean. Bathroom was dirty and mouldy. Front entry door was mouldy pathways leading up and down to car park needed cleaning.

Posted by on 9 Jul. 2019

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Comment from Hotel Management

10 Jul. 2019 by Max

Thanks for staying with us and your feedback, we are very sorry about that your experience was not very pleasant in our hotel, we will try to improve ourselves more and more.

2 out of 5
Did not and would not supply bath towels Room was not configuration I requested Very poor communication to discuss concerns witj

Posted by on 28 Apr. 2019

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Comment from Hotel Management

4 May 2019 by Max

Thanks for feedback, and so sorry about what you had experienced in our property. We will fix the things with your feedback and try to do our best next time.

1 out of 5
On arrival room not ready. I needed to change into cooler clothes. The receptionist offered me a toilet to change in at back of car port. When I checked into room I was .et with a mouldy smell and filthy black dust, grease on rangehood, dirty lint in dryer with a pair of someone else's underwear. There was no response from an email and didn't get a new room until the next day at 3pm. The next room was clean and fresh. I ended up leaving a day early as the whole experience ruined my cairns stay. This accommodation was rated as luxury!

Posted by on 25 Apr. 2019

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Comment from Hotel Management

4 May 2019 by Max

Thanks for feedback, and so sorry about what you had experienced in our property. We will fix the things and improve with your feedback

3 out of 5
Office closed up until 8.45 on day of departure when should have opened at 8am. Kitchen tap broken. TV remote broken but did get fixed. Roller door remote only worked if you left your car and stood beside the door to open it.

Posted by on 21 Mar. 2019

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Comment from Hotel Management

26 Mar. 2019 by Max

Thanks for staying with us and feedback we will improve out service

4 out of 5

Posted by on 19 Jan. 2019

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Comment from Hotel Management

20 Jan. 2019 by Crystal

Thanks for staying with us and your feedback!

4 out of 5
Great location, close to main hub in Cairns. Walking distance to shops etc. Secure undercover parking. Lovely pool and BBQ area, though would be busy/cramped in high season. Had a pool view room - definitely a plus! Aircon not working, but quickly fixed, and the flat batteries replaced in the remote control. Washing machine broken, but not fixed before we left. Repeatedly asked for milk, to no avail. Nice staff, but not as attentive as they should be. Would return, but be certain of getting things sorted efficiently.

Posted by on 9 Jan. 2019

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Comment from Hotel Management

9 Jan. 2019 by Crystal

Thanks for staying with us and your feedback!

4 out of 5

Comfortable and convenient

We spent a week visiting Cairns and found these apartments to be comfortable and convenient for access to the city centre.

Posted by on 6 Aug. 2018

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Comment from Hotel Management

22 Aug. 2018 by Crystal

Thanks for staying with and your feedback!

4 out of 5
Pros: Location, garden pool.
Handy location. Beautiful interior garden and pool area. We had the same room as our previous visit some years earlier. The property was unchanged hence it might need a bit of a tweak but facilities were good. The building work next door did not impact and in any case is almost complete.

Posted by , from Sydney on 6 Jul. 2018

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Comment from Hotel Management

11 Jul. 2018 by Crystal

Thanks for staying with us and your feedback!

About the Villa Vaucluse Apartments of Cairns

Location 141 Grafton Street, Cairns, QLD 4870

Property Features

There's a snack bar/deli on site. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly apartment. Self parking is free. This 4-star Cairns apartment is smoke free.

  • 1 building
  • 12 guestrooms or units
  • 2 levels
  • Deli
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Number of living rooms
  • Free WiFi
  • Soundproofed rooms
  • Kitchenette
  • Snack bar/deli
  • Laundry facilities
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cairns Intl. Airport (CNS) (6.1 km / 3.8 mi)
  • Train station: Cairns Station (1.2 km / 0.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

This apartment offers 12 air-conditioned accommodations with washers/dryers and safes. Rooms open to balconies. These individually furnished accommodations have separate living rooms and include desks. Accommodations at this 4-star apartment have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Cairns apartment provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards.

  • In-room kitchenette
  • Washer and dryer
  • Private balcony
  • Separate bedroom
  • Living room
  • Television
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 4 PM

Special check-in instructions:

The front desk is open daily from 8 AM - 4 PM. If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8 AM - 4 PM.
Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 10.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 12 per person (one-way)
  • In-room safe fee: AUD 2.50 per night
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Vaucluse Villa
  • Villa Cairns
  • Villa Vaucluse
  • Villa Vaucluse Apartments
  • Villa Vaucluse Apartments Cairns
  • Villa Vaucluse Cairns
  • Villa Vaucluse Apartments Cairns Apartment
  • Villa Vaucluse Apartments Apartment
  • Vaucluse Apartments Of Cairns
  • Villa Vaucluse Apartments of Cairns Cairns
  • Villa Vaucluse Apartments of Cairns Apartment
  • Villa Vaucluse Apartments of Cairns Apartment Cairns

You should know

  • This apartment offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.