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Villa Vaucluse Apartments of Cairns

4-star property
141 Grafton Street, Cairns, QLD 1800 796 370
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3.8 out of 5
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See all 71 wotif Reviews

"Office closed up until 8.45 on day of departure when should have opened at 8am. Kitchen tap broken. TV remote broken but did get fixed. Roller door re ... " More

By a verified traveller on Thu 21 Mar 2019

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Hotel Description

Villa Vaucluse Apartments of Cairns puts you in the heart of Cairns, within just a 10-minute stroll of popular attractions like Cairns Central Shopping Centre and Cairns Esplanade.

Each apartment is soundproofed and features a flat-screen TV with digital channels, along with a washer/dryer, free WiFi, and a hair dryer. In-room dining is easy with a kitchenette that comes equipped with a refrigerator and a microwave. A living room, an iron/ironing board, and a wardrobe or closet are also available. Housekeeping is not available.

This smoke-free apartment building offers an outdoor pool, a garden, and luggage storage. Added amenities include laundry facilities. There's also the convenience of free self parking.

Villa Vaucluse Apartments of Cairns ratings based on 71 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Villa Vaucluse Apartments of Cairns

Everyone (48) Couples (12) Business (1) Family (7) Other (1)
2 out of 5

Posted by on 3 Nov. 2021

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3 out of 5

Posted by on 7 Jul. 2021

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3 out of 5

Posted by on 3 Jan. 2020

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Comment from Hotel Management

1 Mar. 2020 by Crystal

Thanks for staying with us, we appreciated it and hope you enjoy the beautiful views in Cairns!

2 out of 5
We arrived at 6pm. No reception. Our key was left out in an envelope. Parking gate locked. Room was not clean and the shower was leaking water very noisily. After ringing our host, she arrived and kindly put us into another room. Wouldn’t go back

Posted by on 4 Aug. 2019

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Comment from Hotel Management

4 Aug. 2019 by crystal

Thanks for staying with us and your feedback. Our reception time is 8am -4pm, and we sent After Hours Note For Gate email to have a self-check-in. For parking space, we asked with booking confirmation and need to booked in advance with us.

2 out of 5
We liked the layout of the unit .. but we were very disappointed it needed a good clean. Bathroom was dirty and mouldy. Front entry door was mouldy pathways leading up and down to car park needed cleaning.

Posted by on 9 Jul. 2019

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Comment from Hotel Management

10 Jul. 2019 by Max

Thanks for staying with us and your feedback, we are very sorry about that your experience was not very pleasant in our hotel, we will try to improve ourselves more and more.

2 out of 5
Did not and would not supply bath towels Room was not configuration I requested Very poor communication to discuss concerns witj

Posted by on 28 Apr. 2019

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Comment from Hotel Management

4 May 2019 by Max

Thanks for feedback, and so sorry about what you had experienced in our property. We will fix the things with your feedback and try to do our best next time.

1 out of 5
On arrival room not ready. I needed to change into cooler clothes. The receptionist offered me a toilet to change in at back of car port. When I checked into room I was .et with a mouldy smell and filthy black dust, grease on rangehood, dirty lint in dryer with a pair of someone else's underwear. There was no response from an email and didn't get a new room until the next day at 3pm. The next room was clean and fresh. I ended up leaving a day early as the whole experience ruined my cairns stay. This accommodation was rated as luxury!

Posted by on 25 Apr. 2019

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Comment from Hotel Management

4 May 2019 by Max

Thanks for feedback, and so sorry about what you had experienced in our property. We will fix the things and improve with your feedback

3 out of 5
Office closed up until 8.45 on day of departure when should have opened at 8am. Kitchen tap broken. TV remote broken but did get fixed. Roller door remote only worked if you left your car and stood beside the door to open it.

Posted by on 21 Mar. 2019

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Comment from Hotel Management

26 Mar. 2019 by Max

Thanks for staying with us and feedback we will improve out service

4 out of 5

Posted by on 19 Jan. 2019

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Comment from Hotel Management

20 Jan. 2019 by Crystal

Thanks for staying with us and your feedback!

4 out of 5
Great location, close to main hub in Cairns. Walking distance to shops etc. Secure undercover parking. Lovely pool and BBQ area, though would be busy/cramped in high season. Had a pool view room - definitely a plus! Aircon not working, but quickly fixed, and the flat batteries replaced in the remote control. Washing machine broken, but not fixed before we left. Repeatedly asked for milk, to no avail. Nice staff, but not as attentive as they should be. Would return, but be certain of getting things sorted efficiently.

Posted by on 9 Jan. 2019

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Comment from Hotel Management

9 Jan. 2019 by Crystal

Thanks for staying with us and your feedback!

About the Villa Vaucluse Apartments of Cairns

Location 141 Grafton Street, Cairns, QLD 4870

Property Features

As a guest of Villa Vaucluse Apartments of Cairns, you'll find an outdoor pool, a garden, and laundry facilities. The front desk is open around the clock. Free self parking is available. This Mediterranean Cairns apartment is smoke free.

  • 1 building
  • 4 guestrooms or units
  • 2 levels
  • Self-service laundry
  • Storage area for luggage
  • Garden
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Number of living rooms
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Washer/dryer

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Cairns Station (1.2 km / 0.8 mi)
  • Parking: Free self parking

Room Amenities

Villa Vaucluse Apartments of Cairns offers 4 accommodations with washers/dryers and hair dryers. Accommodations at this 4-star apartment have kitchenettes with full-sized refrigerators/freezers and microwaves. Bathrooms include shower/tub combinations. This Cairns apartment provides complimentary wireless Internet access, with a speed of 25+ Mbps. Flat-screen televisions come with digital channels.

  • In-room kitchenette
  • Washer and dryer
  • Separate bedroom
  • Flat-screen television
  • Digital channels
  • Refrigerator (full size)
  • Microwave
  • Electric kettle
  • Shower and tub combination
  • Hair dryer
  • Iron and ironing board
  • Sound-insulated rooms
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 7:00 PM

Special check-in instructions:

There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their passport before arrival.

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. Guests can access their accommodation through a private entrance.

This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their passport before arrival.

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Guests can access their accommodation through a private entrance.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.0 per day.
  • Cribs (infant beds) are available for AUD 10.0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a security system, and a first aid kit in each accommodation. The property is professionally cleaned.

  • No lifts
  • No front desk
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Private entrance
  • Security system
  • Guest will receive an email before arrival 24 hours
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Guests must provide a copy of their passport in advance
  • Property mobile app recommended for guests

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 10.0 per day
  • Rollaway bed fee: AUD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Vaucluse Villa
  • Villa Cairns
  • Villa Vaucluse
  • Villa Vaucluse Apartments
  • Villa Vaucluse Apartments Cairns
  • Villa Vaucluse Cairns
  • Villa Vaucluse Apartments Cairns Apartment
  • Villa Vaucluse Apartments Apartment
  • Vaucluse Apartments Of Cairns
  • Villa Vaucluse Apartments of Cairns Cairns
  • Villa Vaucluse Apartments of Cairns Apartment
  • Villa Vaucluse Apartments of Cairns Apartment Cairns
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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.