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4.4 out of 5

"The bed was terrible..lumpy n too soft. Too low. Have a divider in the middle. Old fashioned. Would consider you get a new firm mattress. " More

By a verified traveller on Fri 20 Nov 2020

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Hotel Description

A luxury stay in Brisbane awaits you at Swiss-Belhotel Brisbane. Within steps you'll find Mater Private Hospital Brisbane and South Bank Parklands within a 10-minute stroll. Highlights at this hotel include a restaurant and an indoor swimming pool.

All 134 rooms feature flat-screen TVs with cable channels, and you can enjoy free WiFi, safes, and hair dryers. Minibars provide refreshments, and room service is also available. Phones, irons/ironing boards, and desks are also available.

The restaurant, Café 63, serves local and international cuisine and is open for breakfast, brunch, lunch, and dinner. Business travelers can take advantage of conference space and a business center. Other amenities include free WiFi in public areas, a fitness center, and laundry facilities. Cooked-to-order breakfast is available daily between 5:30 AM and 11 AM. There's also the convenience of self parking.

Attractions within a 15-minute walk of this 4.5-star South Brisbane hotel include Riverstage and Queensland University of Technology.

Superior Room, Accessible

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
AU$118* Per night/room 20 Dec. - 21 Dec.

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Superior Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Swiss-SuperSuite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, River View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Swiss-Belhotel Brisbane ratings based on 289 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Swiss-Belhotel Brisbane

Everyone (192) Couples (42) Business (2) Students (1) Family (36)
1 out of 5
Cleanliness was below par, especially during Covid times. No Compendium in room, had to keep ringing ‘guest services’ to ask questions. Reception staff not very friendly. No services after 8.30pm, needed a change of linen after spilling my lemonade on the bed and pillows. Would not recommend this hotel to anyone.

Posted by , from Coffs Harbour on 22 Nov. 2020

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Comment from Hotel Management

24 Nov. 2020 by Swiss-Belhotel Brisbane

Hi Lesley, Thank you so much for taking the time in providing us with a detailed feedback. We really appreciate this as this helps us to reflect at what we do well and what we need to improve upon. Naturally we are disappointed to hear that we couldn't meet your expectations during this visit and we do apologise for your experiences at the hotel. We have shared your feedback with relevant teams and will look to make improvements in areas we lacked. We really hope you would give us another opportunity to welcome you back. Kind regards

3 out of 5
The bed was terrible..lumpy n too soft. Too low. Have a divider in the middle. Old fashioned. Would consider you get a new firm mattress.

Posted by on 20 Nov. 2020

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Comment from Hotel Management

24 Nov. 2020 by Swiss-Belhotel Brisbane

Hi, Thanks for your feedback. We sincerely apologise for any negative experiences you encountered during your stay. Feedback highlights what we are doing well and any areas we need to improve. This feedback will certainly be shared with the teams to ensure our future guests do not face the same negative experiences. Kind regards

5 out of 5
Great location, all the facilities that you need for a great stay and the check in was so easy.

Posted by , from Gold Coast on 27 Oct. 2020

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Comment from Hotel Management

28 Oct. 2020 by Front Office Manager

Thank you John for this fantastic review! We are delighted to hear you had an enjoyable stay and hope to see you back again soon!

4 out of 5
Great location, clean, quiet, friendly staff - my choice in Brisbane each time

Posted by , from Pottsville on 18 Oct. 2020

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Comment from Hotel Management

19 Oct. 2020 by Swiss-Belhotel Brisbane

Hi Dane, Thanks for taking time to give us your feedback. We appreciate your loyalty towards us and happy that you enjoyed your stay. We would love to welcome you back in the near future. Kind regards

5 out of 5
Perfect if you need to get to the Gabba or Southbank. Prime location

Posted by , from Sunshine Coast on 15 Oct. 2020

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Comment from Hotel Management

16 Oct. 2020 by Front Office Manager

Thank you Jess for this fantastic review! We are delighted to hear you enjoyed your stay. See you again soon!

4 out of 5
Great location for us! We attended an AFL finals match at the Gabba and this hotel is within very easy walking distance from the stadium. There is also a wonderful cafe at the bottom of the hotel that we ate at for lunch and breakfast the next day because it was so good!

Posted by , from Mackay on 4 Oct. 2020

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Comment from Hotel Management

5 Oct. 2020 by Front Office Manager

Thank you Kristina for the fantastic review! We are so happy to hear of your great stay and we hope to see you again soon for the upcoming games!

3 out of 5
The hotel itself is nice. Great position to explore Southbank. A couple of disappointing aspects of the hotel, one is that it looks straight at the building in front and secondly was that the bed was beyond soft. To the point where you literally sunk halfway into it, meaning we got a terrible sleep and both woke with sore backs.

Posted by , from Brisbane on 27 Sep. 2020

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Comment from Hotel Management

29 Sep. 2020 by Front Office Manager

Thank you Scott for your feedback. We apologise if you felt your stay did not meet your expectations. We strive to offer the best experience possible and will do our best to rectify these issues. Kind regards,

5 out of 5

Posted by on 9 Sep. 2020

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Comment from Hotel Management

10 Sep. 2020 by Front Office Manager

Thank you for this 5 out of 5 review. It was a pleasure having you stay with us and we hope to see you again soon.

5 out of 5

Posted by on 24 Aug. 2020

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Comment from Hotel Management

25 Aug. 2020 by Front Office Manager

Thank you for this 5 out of 5 review! We are so glad you had an enjoyable stay and hope to see you again soon.

5 out of 5

Posted by on 17 Aug. 2020

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Comment from Hotel Management

18 Aug. 2020 by Front Office Manager

Thank you for the 5 out of 5 review! See you again soon!

Property Features

Swiss-Belhotel Brisbane offers its guests an indoor pool and a fitness center. There's a restaurant on site. You'll find a business center on site. Public spaces have free WiFi. A terrace, multilingual staff, and laundry facilities are also featured at the luxury Swiss-Belhotel Brisbane. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Brisbane hotel is smoke free.

  • 1 building
  • 134 guestrooms or units
  • 7 levels
  • Built in 2016
  • Dining venue
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Terrace
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Brisbane, QLD Airport (BNE) (20.5 km / 12.8 mi)
  • Train station: South Bank Station (0.9 km / 0.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Swiss-Belhotel Brisbane offers 134 accommodations with minibars and safes. Flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Electric kettle
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 5:30 AM to 11 AM.

Café 63 - This restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 13 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.Contactless check-out is available.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 50.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: AUD 19 for adults and AUD 19 for children (approximately)
  • Self parking fee: AUD 32 per night
  • Credit card charges are subject to a surcharge of 2.93 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Swiss-Belhotel Brisbane Hotel
  • Swiss Belhotel Brisbane
  • Swiss-Belhotel Brisbane Hotel
  • Swiss-Belhotel Brisbane South Brisbane
  • Swiss-Belhotel Brisbane Hotel South Brisbane

You should know

  • One child 13 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.