Our experience was mediocre.
Instead of the “usual” check in procedure, you needed to go to a convenience store to collect your keys. The communication was poor; I received emails to which I responded to and I either never got a straight answer or it wasn’t responded to - eventually I made contact with the convienance store to ask if they had the key, which they advised that they did, we collected however they had no idea how to access the building etc. upon entering the building we weren’t sure of our car park number etc, so had to call which it was answered and we were told to park in a business reserved car park. Upon entering the room, we saw that it wasn’t serviced; i.e the beds were unmade, the bathroom unclean etc. We phoned the mobile number provided and were advised that because we checked in earlier than the 2pm the Cleaner hadn’t yet serviced the room. Upon returning back to the room it was serviced and looking lovely.