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4.4 out of 5

"Great location- walking distance to South Bank and Queen Street Mall in the CzbD " More

By a verified traveller on Sun 03 Oct 2021

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Hotel Description

At Arise on Hope Street you'll be within just a 15-minute stroll of popular places like Treasury Casino and Queen Street Mall. Highlights at this property include an outdoor swimming pool, an indoor swimming pool, and in-room kitchens.

You can enjoy a flat-screen TV with digital channels, and each apartment features a washer/dryer, free WiFi, and a balcony. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. Nice touches to enhance your stay include free toiletries and premium bedding. A living room, a dining area, and a ceiling fan are also available. Weekly housekeeping is available.

Enjoy the gym, spa tub, sauna, and pool loungers. Other amenities include free WiFi in public areas and laundry facilities. There's also the convenience of self parking.

Within a 20-minute walk of this 4-star South Brisbane property, attractions include XXXX Brewery and Suncorp Stadium.

1 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$204* Per night/room 26 Oct. - 27 Oct.

2 Bedroom Apartment River View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

2 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

1 Bedroom Apartment City View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Two Bedroom One Bathroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

2 Bedroom Apartment City View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Arise on Hope Street ratings based on 106 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Arise on Hope Street

Everyone (34) Couples (29) Family (41)
5 out of 5
Great location- walking distance to South Bank and Queen Street Mall in the CzbD

Posted by on 3 Oct. 2021

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Comment from Hotel Management

6 Oct. 2021 by Arise on Hope Street

Hi Emma, Thank you for taking the time to review your stay with us here at Arise on Hope Street. We are glad to hear you enjoyed the location of our property, and it's close proximity to the Southbank Parklands, and Queen St Mall. Kind Regards,

5 out of 5
Great place to stay in Brisbane. Close to everything

Posted by on 27 Jun. 2021

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Comment from Hotel Management

11 Jul. 2021 by Arise on Hope Street

Dear valued anonymous guest, Thank you for taking the time to review your stay with us at Arise on Hope Street. We are so thrilled that you enjoyed the location of our property and found it so close to everything you required. We look forward to welcoming you back again soon! Kind Regards,

2 out of 5
Check-in took us 2 hours, well not technically the check-in process but for Reception to actually get our parking correct - it started that they gave us the wrong person's paperwork which sent us to the totally wrong carpark, that's fine we got the right paperwork and go to the correct carpark, no biggie. Go to our allocated space only to find someone else parked there, so we go back upstairs and inform reception - they tell us no this can't be right, but we show them photos, no still can't be right, so they make us sit and wait while they go and check. they come back and say 'oh that's ok we've found you another spot that's empty', ok we go down and head to that spot - it's taken too, we take a photo and head back up...in total this happens 3 times, finally after almost 2 hours we finally get to our room, with no apology from Reception staff for the inconvenience. We're only staying for 2 nights, can't get any worse! On our 2nd and final night, I was observing the very marked & stained rug and noticed some hair, I started running my foot over it & collected the hugest amount of multiply colours of hair I have ever seen...needless to say I don't think it's been vacuumed properly since it was bought - so much for COVID cleaning standards...I won't even start about the broken luggage trolley & rude maintenance man, there isn't enough room. On a positive note, the room had great views & the rest of it was clean/tidy. Staff were flustered and dismissive.

Posted by on 25 Jun. 2021

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Comment from Hotel Management

11 Jul. 2021 by Arise on Hope Street

Dear valued anonymous guest, Thank you for taking the time to review your stay with us. We send our sincerest apologies that you experienced a stay that is not up to our usual standards. Your review has been taken seriously and forwarded on to the relevant departments to ensure that this does not occur again, and staff receive sufficient training. We hope to offer our hospitality again, to show you what Arise on Hope Street really has to offer. Kind Regards,

5 out of 5
View was amazing and very clean apartment. Close to everything!

Posted by on 13 Jun. 2021

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Comment from Hotel Management

14 Jun. 2021 by Arise on Hope Street

Dear valued anonymous guest, Thank you for taking the time to review your stay. We are so thrilled to hear that you found the apartment to be clean, and our location in close proximity to the surrounding amenities. We hope to be welcoming you back again soon! Kind Regards,

3 out of 5
This hotel is magnificent, the views were spectacular from our 23rd floor room. The room was big and spacious and seemed freshly renovated or very modern ,stone kitchen bench top and latest mod cons etc. bed was very comfy. The swimming pool spa and sauna were also brilliant pool was heated spa was absolute delux and sauna well steaming hot. Location was also very convenient train station within a 5min walk and south bank was probably just under 10 min walk we also walked across the bridge to the cbd took us about 20mins as leisurely pace. This hotel is 5 star my only small issue was when we arrived there was no sign with the name of hotel in fact there was a sign saying Brisbane casino towers. So we weren’t sure we were at the right hotel wasn’t until after 5mins or so of confusion I saw a little flag inside reception in a corner saying the hotel name Arise. Again only a small thing but maybe if they let you know to look out for a different sign it would be less confusing. And by the way it’s not a casino so don’t worry I’m assuming they must own the building or something. In closing I’d say value for money 10/10 and in general 10/10 give this place a crack.

Posted by on 7 Jun. 2021

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Comment from Hotel Management

9 Jun. 2021 by Arise on Hope Street

Dear Anonymous Guest, Thank you for your wonderful review. Our team are so thrilled to hear that you enjoyed your stay with us here at Arise on Hope. We look forward to welcoming you back again soon! Kind Regards

4 out of 5
The view was good and the location was amazing. The location was a little under labeled and hard to find especially after hours

Posted by on 25 May 2021

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Comment from Hotel Management

3 Jun. 2021 by Arise on Hope Steet

Dear Guest, Thank you for your review. We are so glad that you enjoyed your stay. We put guest service and satisfaction as our number one priority and your review encourages us to work hard every day. We are sorry to hear your trouble finding our building at night, and yes it can be quite hard to see with so little lights around, hopefully it is easier to find our building on your next visit. Thank you we look forward to welcoming you back soon. Kind Regards,

1 out of 5

Posted by on 21 May 2021

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Comment from Hotel Management

11 Jul. 2021 by Arise on Hope Street

Dear anonymous guest, We are sorry to hear that we were not able to meet your expectations with your stay with us. We hope to offer our hospitality on another instance and show you what Arise on Hope Street really has to offer. Kind Regards,

5 out of 5
Location. Parking. Pool, Gym & a recreational area to hang with friends.

Posted by on 9 May 2021

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Comment from Hotel Management

10 May 2021 by Arise on Hope Steet

Good Afternoon Thank you for taking the time to provide such great feedback on you recent. I am pleased to hear that you enjoyed the facilities and included amenities. We hope to have the opportunity to welcoming you back soon. Kind Regards The team at Arise on Hope Street.

3 out of 5
Perfect location with a short walk to explore South Bank. Slightly disappointed as a returned guess with an apartment with no working TV and cleanliness was patchy.

Posted by on 26 Apr. 2021

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Comment from Hotel Management

28 Apr. 2021 by Arise on Hope Steet

Good Afternoon Thank you for taking the time to provide feedback on your recent stay with us. I am sorry we did not meet your expectations on this occasion. Our reception team are always happy to assist should you experience any trouble with the facilities appointed to your room. I have passed your feedback on regarding the cleanliness of your room. At Arise on Hope Street we are striving to maintain a high level of room cleanliness and presentation. I apologise that we did not meet our usual standard on this occasion. We hope for the opportunity to welcoming you back soon. Please do not hesitate to speak with us if you have any queries. Kind Regards Arise On Hope Street.

3 out of 5
The property is central and was clean. Little things that needed to be addressed like not enough crockery and cutlery and bed lamps were not plugged in and had no bulbs. Simple things to fix but need to be done when you expect them in accomodation.

Posted by on 15 Feb. 2021

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Comment from Hotel Management

16 Feb. 2021 by Reception

Good Morning Thank you for taking the time to provide feedback for your recent stay. I apologize that we did not meet your expectations in the areas you have mentioned on this occasion. Our reception team are happy to assist should you raise any concerns. We apologize that the things you have mentioned were missed on your pre arrival room check. We hope to have the opportunity to provide you with a perfect experience on your next stay. Kind Regards The team at Arise on Hope Street.

Property Features

Arise on Hope Street offers its guests an indoor pool, an outdoor pool, a spa tub, and a sauna. WiFi is free in public spaces. A fitness center, a terrace, and barbecue grills are also featured at the business-friendly Arise on Hope Street. For a fee, parking is available. This 4-star Brisbane apartment is smoke free.

  • 37 guestrooms or units
  • 30 levels
  • 2 buildings
  • Built in 2018
  • Poolside lounge chairs
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Number of living rooms
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: South Brisbane Station (0.7 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Arise on Hope Street offers 37 air-conditioned accommodations with washers/dryers and hair dryers. Rooms open to balconies. Accommodations offer separate living rooms. Beds feature premium bedding. Accommodations at this 4-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. 50-inch flat-screen televisions come with digital channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Living room
  • Flat-screen television
  • Digital channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Luxury bedding
  • Shower
  • Cribs (surcharge)
  • Housekeeping (weekly)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Climate control (heating)
  • Ceiling fan
  • Free tea bags/instant coffee
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 5:00 PM
  • Saturday - Sunday: 10:00 AM - 3:00 PM
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Reception hours are 9 AM to noon on Sunday.

This property's front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 5:00 PM
  • Saturday - Sunday: 10:00 AM - 3:00 PM
Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, JCB International, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning measures are currently in place. The property is professionally cleaned and disinfectant is used to clean the property.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Events/parties not allowed
  • Staffed front desk
  • Credit card pre-authorisation
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Property is not currently implementing any guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: AUD 15 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 30 per night
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Apartment Brisbane Casino Towers
  • Brisbane Casino Towers
  • Arise on Hope Street Apartment
  • Arise on Hope Street South Brisbane
  • Arise on Hope Street Apartment South Brisbane

You should know

  • Pool access available from 6 AM to 10 PM.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.