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Embassy Suites by Hilton San Rafael Marin County

3.5 star property
Pet-friendly hotel connected to the convention centre in San Rafael with free breakfast

Photo gallery for Embassy Suites by Hilton San Rafael Marin County

Lobby
Ballroom
Ballroom
Business centre
Point of interest

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Pet-friendly
  • Parking available
  • Gym
The current price is AU$271
includes taxes & fees
21 Sept - 22 Sept

Explore the area

View map
101 Mcinnis Pkwy, San Rafael, CA, 94903
  • Marin County Civic Center
    ‪13 min walk‬
  • Dominican University of California
    ‪5 min drive‬
  • Mission San Rafael Arcangel
    ‪6 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪52 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(10 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
LCD TV
Renovated in 2020
Separate bedroom
Sofa bed
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Corner

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Non Smoking, Corner

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
LCD TV
Renovated in 2020
Separate bedroom
Sofa bed
  • 41 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Premium Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
LCD TV
Renovated in 2020
Separate bedroom
Sofa bed
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
LCD TV
Renovated in 2020
Sofa bed
Premium bedding
  • 41 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, Accessible, Non Smoking

32-inch LCD TV with cable channels, TV, MP3 dock

Suite, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
LCD TV
Renovated in 2020
Separate bedroom
Sofa bed
  • 41 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

32-inch LCD TV with cable channels, TV, MP3 dock

Suite, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(62 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
LCD TV
Renovated in 2020
Sofa bed
Premium bedding
  • 41 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

32-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed

9.2 out of 10
Wonderful
(91 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
LCD TV
Renovated in 2020
Separate bedroom
Sofa bed
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Queen Beds, Accessible

7.0 out of 10
Good
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
LCD TV
Renovated in 2020
Sofa bed
Premium bedding
  • 41 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Corner (Mobility, Bathtub)

32-inch LCD TV with cable channels, TV, MP3 dock

Suite, 2 Queen Beds, Accessible, Corner (Mobility, Bathtub)

8.0 out of 10
Very good
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
LCD TV
Renovated in 2020
Sofa bed
Premium bedding
  • 41 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, Non Smoking

Suite, Non Smoking | Living area

Suite, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
LCD TV
Renovated in 2020
Separate bedroom
Sofa bed
  • 41 sq m
  • Sleeps 6
  • 2 King Beds

About the area

San Rafael

At Embassy Suites by Hilton San Rafael Marin County, you'll be connected to the convention centre and 4 km (2.5 mi) from Dominican University of California. Highlights at this hotel include a restaurant, an indoor swimming pool and free buffet breakfast. .The restaurant, Red Oak Craft Bar, serves Californian cuisine and is open for dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the 24-hour gym and pool loungers. 19332 square feet (1796 square metres) of event facilities include 14 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Added amenities include a free manager's reception, Wi-Fi in public areas and a coffee shop/cafe. Each morning free breakfast is served. There's also the convenience of self parking. .Sights within a 20-minute drive of this 3.5-property class San Rafael hotel include Mission San Rafael Arcangel and Sweetwater Music Hall.

What's nearby

  • Marin County Civic Center Farmers' Market - 13 min walk - 1.1 km
  • Marin County Civic Center - 13 min walk - 1.1 km
  • Dominican University of California - 5 min drive - 4.3 km
  • Mission San Rafael Arcangel - 6 min drive - 5.4 km
  • Muir Woods National Monument - 22 min drive - 21.3 km

Getting around

  • Richmond Transit Center - 20 min drive
  • San Francisco International Airport (SFO) - 48 min drive

Restaurants

  • ‪Ounces Outdoors - ‬3 min drive
  • ‪McDonald's - ‬4 min drive
  • ‪A&W Restaurant - ‬4 min drive
  • ‪the Farmers Wife - ‬17 min walk
  • ‪Marin County Fair - ‬10 min walk

About this property

Embassy Suites by Hilton San Rafael Marin County

Pet-friendly hotel connected to the convention centre in San Rafael with free breakfast
Embassy Suites by Hilton San Rafael Marin County offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee.

Business amenities include a 24-hour business centre and 14 meeting rooms. Event space at this hotel measures 19332 square feet (1796 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Embassy Suites by Hilton San Rafael Marin County. Parking is available for a fee. A complete renovation of Embassy Suites by Hilton San Rafael Marin County was completed in February 2020.

This 3.5-star San Rafael hotel is smoke free.

  • 1 building
  • 236 guestrooms or units
  • 5 levels
  • Conference rooms
  • 19332 sq ft of conference space
  • 1796 sq. m of conference space
  • Built in 1990
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference centre
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Embassy Suites by Hilton San Rafael Marin County offers 236 accommodations with MP3 docking stations and a safe. This accommodation has separate sitting areas and is furnished with double sofa beds. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This San Rafael hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and complimentary newspapers. Housekeeping is offered on request and change of bedsheets can be requested.

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  • Pool
  • Hot tub
  • Pet-friendly
  • Parking included
4.3 out of 5, Excellent, 1,209 reviews
The price is AU$228
includes taxes & fees
21 Sept - 22 Sept
Four Points by Sheraton San Rafael Marin County

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)

Parking and transport

  • Uncovered parking on site (USD 15 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Red Oak Craft Bar

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Living room
  • Separate bedroom
  • Snack bar/deli
  • Travel cot

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • 14 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (19,332 square foot of space)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Phone accessibility kit
  • Raised toilet seat
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1990
  • Double-glazed windows
  • No plastic coffee stirrers
  • Renovated entire property - February 2020
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Double sofa bed
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Living room
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 125 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 14 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: USD 9.95 (rates may vary)
  • Uncovered self-parking fee: USD 15 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay (maximum USD125 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 6:00 AM to 11:00 PM
  • Up to 2 children aged 14 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't allowed at Embassy Suites by Hilton San Rafael Marin County.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hotel Rafael-Marin
Embassy Suites Hotel San Rafael-Marin County
Embassy Suites Rafael-Marin
Embassy Suites San Rafael-Marin County
Embassy Suites Hotel San Rafael - Marin County / San Rafael
Embassy Suites San Rafael
San Rafael Embassy Suites
Embassy Suites San Rafael Marin County Hotel
Embassy Suites Marin County Hotel
Embassy Suites Hilton San Rafael Marin County Hotel
Embassy Suites Marin County
Embassy Suites Hilton Marin County Hotel
Embassy Suites Hilton San Rafael Marin County
Embassy Suites Hilton Marin County
Embassy Suites by Hilton San Rafael Marin County Hotel
Embassy Suites by Hilton San Rafael Marin County San Rafael

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton San Rafael Marin County?

Embassy Suites by Hilton San Rafael Marin County offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton San Rafael Marin County?

As of 15 Sept 2025, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton San Rafael Marin County on 21 Sept 2025 start from AU$271.10, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton San Rafael Marin County?

Yep, Embassy Suites by Hilton San Rafael Marin County has an uncovered self car park with in/out privileges for USD 15 per day.

Are there any beaches close to Embassy Suites by Hilton San Rafael Marin County?

The closest beach to Embassy Suites by Hilton San Rafael Marin County is Stinson Beach (15.6 km).

Does Embassy Suites by Hilton San Rafael Marin County have a pool?

Embassy Suites by Hilton San Rafael Marin County has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 6:00 AM to 11:00 PM.

What makes Embassy Suites by Hilton San Rafael Marin County a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Embassy Suites by Hilton San Rafael Marin County.

Is Embassy Suites by Hilton San Rafael Marin County family-friendly?

You bet! With amenities such as children's meals and a corner/local shop, as well as travel cots in the guestrooms, it's no surprise that Embassy Suites by Hilton San Rafael Marin County is a hit with families.

Does Embassy Suites by Hilton San Rafael Marin County serve breakfast?

Yep, our visitors are hooked on the free buffet breakfast here! Available daily, this is the place to fuel up for a day of adventure.

Is there a free airport shuttle available at Embassy Suites by Hilton San Rafael Marin County?

No, Embassy Suites by Hilton San Rafael Marin County does not offer an airport shuttle service.

Is there a bar or restaurant at Embassy Suites by Hilton San Rafael Marin County?

Yep, they've got a lounge bar and an onsite restaurant that serves Californian cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Embassy Suites by Hilton San Rafael Marin County?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Reviews

Embassy Suites by Hilton San Rafael Marin County Reviews

8.8

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 654 out of 1015 reviews
Rating 8 - Good. 202 out of 1015 reviews
Rating 6 - Okay. 65 out of 1015 reviews
Rating 4 - Poor. 54 out of 1015 reviews
Rating 2 - Terrible. 40 out of 1015 reviews

Reviews

10/10 Excellent

joshua

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and easy had a big truck was able to park at a restaurant to have a beer and food perfect
Stayed 1 night in Jun 2025

10/10 Excellent

RALPH, Farm

Stayed 2 nights in Mar 2025

2/10 Terrible

Madeleine

Travelled with pets
Disliked: Staff & service, amenities
I have been staying at this hotel for 25 years. I had just been driving for 10 hours and realized it was unsafe to keep driving and I was having a medical issue where I needed a shower asap and rest, so I made the reservation via Expedia at 3. Arrived at 4pm and didn’t get my room until nearly 5pm. Staff was so rude and slow. I told them I needed to get to my room asap due to personal medical issue and they were unresponsive, rude, and painfully slow at getting me my room. Then I got there and there was no tub, which I had requested for said medical issue. Took them 10 minutes to move me. Then I got locked out this morning and took another 10 minutes to get someone to even acknowledge me. Get better staff!!! Train them to be human and compassionate. I will never stay here again. It was the opposite of what I needed after driving for 10 Hours straight and being sick. I missed breakfast due to slow nature of getting me back into my room and then the coffee machine was out.
Stayed 1 night in Jun 2025

2/10 Terrible

STEVEN

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in roon #541 No light in bedroom, Switch room too 106 Closet no space to hang up Suits or shirts or tuxedo. Since my hole stay no room service, even after I asked for it.
Stayed 2 nights in Jun 2025

10/10 Excellent

David

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel: service, clean, room size & location Will definitely stay here next business trip to the area
Stayed 1 night in Jun 2025

10/10 Excellent

David

Stayed 1 night in Jun 2025

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness, staff & service
We were disappointed with this hotel. The air conditioning did not cool down our room and the hotel itself was very warm and stuffy. There wasn't a message about the towels and rooms not being cleaned daily, which we found out on our third day when we ran out of clean towels. My daughter was in a wheelchair so we requested a walk -in shower with with accommodations. The first room she was in had a tub/shower; the second room had a walk-in shower, but it didn't have a seat for her. The front desk said they removed all of the seats last year even though the room is pictured with a seat in the shower. The hotel ended up buying a shower seat and had it delivered to her. One elevator of two wasn't working throughout our 5-day stay which created a fire hazard. With my daughter in a wheelchair, this worried us because her room was in the back part of the hotel with the out-of-service elevator. The breakfast buffet was very good with a lot of seating and often-replenished food. The omelet-to-order bar was fantastic. This sets the hotel apart from others. The hotel was very busy with a large group of students staying. We didn't hear any noise from the bar area or restaurant as we were in a corner room. General accommodations were comfortable. An extra blanket would have been nice to have for the person who slept on the couch. I'd probably stay here again for the location, but I'd stay in the fall and winter when it's cooler outside so the air-conditioning isn't struggling.
Stayed 4 nights in May 2025

8/10 Good

Mary Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast area floor was very sticky and the made to order omelet didn’t have all the ingredients requested but it was still very good
Stayed 1 night in May 2025

8/10 Good

Debra

Stayed 2 nights in May 2025

10/10 Excellent

raquel

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service at the front desk. Breakfast is good and also very clean From now I will only book at Hilton hotels
Stayed 2 nights in May 2025

10/10 Excellent

Josue

Stayed 1 night in Jun 2025

10/10 Excellent

Aminah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for family. Stayed over night for spring break. Happened to be raining and there was an indoor pool! Wish there was a hot tub
Stayed 1 night in Mar 2025

8/10 Good

Jason

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Good breakfast, lack of property maintenance shows
Stayed 1 night in May 2025

8/10 Good

Michael, Ponte Vedra

Travelled with family
Liked: Cleanliness, staff & service, amenities
We have stayed at this location many times in the past 10 years. It is definitely showing some aging and is in need of some maintenance. A minor room refresh would help along with more attention to the overall property.
Stayed 1 night in May 2025

8/10 Good

Jessica

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Property was wonderful, clean and tidy. Good breakfast selection, nice quiet rooms. Their laundry room was small but efficient, they do offer laundry service as well! Only thing I didn’t appreciate was the bachelorette party or whatever was happening and the vomit stains outside our room the next morning. Nothing against the hotel at all, they did attempt to clean up the vomit stains.
Stayed 2 nights in May 2025

4/10 Poor

Daniel

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The service at thw fron desk was fine, the beds in the room and couch are hard as a rock. Woke up with back and neck pain.
Stayed 1 night in May 2025

4/10 Poor

William

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The front desk hotel staff we encountered were not very hospitable. No smile from Liam, he really hated his job. No liquid soap in the shower. Remote control batteries were dead. Spider in the room. Rude housemaid whom knocked on our door 1 hour before checkout to ask us when we were leaving; I've never experienced that before. The female who helped us at the in-hotel restaurant was pleasant. But the young male whom delivered the food, again very unpleasant no smile, hated his job. Great view looking out our room window, but the bird sh*t on it ruined it all. We will never be staying at this hotel again.
Stayed 2 nights in May 2025

6/10 Okay

Rachel Elizabeth

Liked: Amenities
Stayed 2 nights in May 2025

6/10 Okay

Sheila

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in May 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not great

Check in was good, very fast. Everything beyond check in was not good. Dirty room, shower and kitchenette area had stains and mini fridge had spilled liquid stains. Room service took over an hour and a half so i decided to walk to the restaurant and pick it up. Employee at restaurant said he brought it to a different room. He retrieved it and gave it to me, said it was still good to eat as not much time passed. One hour after eating i got pretty sick and spent next two hours in bathroom. Ended up leaving the hotel at 11pm in search of a different place.
Stayed 1 night in May 2025

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
No hot tub is disappointing and pool not being warmed up more.
Stayed 1 night in May 2025

8/10 Good

Jancey

Stayed 3 nights in May 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel. Kids love the game room
Stayed 1 night in May 2025

10/10 Excellent

Jon

Stayed 1 night in May 2025

10/10 Excellent

John

Stayed 3 nights in May 2025