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Hotel Fera Anaheim, a DoubleTree by Hilton

4.0 star property
Suburban hotel with 24-hour fitness centre and 24-hour front desk

Photo gallery for Hotel Fera Anaheim, a DoubleTree by Hilton

Serves breakfast and dinner
Meeting facility
Terrace/patio
Lobby
Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Breakfast available
  • Room service
  • Parking available
  • Pet-friendly
The current price is AU$215
includes taxes & fees
3 Sept - 4 Sept

Explore the area

View map
100 The City Dr S, Orange, CA, 92868
  • Angel Stadium of Anaheim
    ‪19 min walk‬
  • Disney California Adventure® Park
    ‪5 min drive‬
  • Disneyland® Resort
    ‪5 min drive‬
  • Orange County, CA (SNA-John Wayne)
    ‪12 min drive‬

Room options

View all photos for Room, 2 Double Beds, Accessible

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 2 Double Beds, Accessible

7.8 out of 10
Good
(16 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Renovated in 2023
Separate bedroom
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, Non Smoking (Roll-in Shower)

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 2 Double Beds, Accessible, Non Smoking (Roll-in Shower)

8.8 out of 10
Excellent
(16 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Renovated in 2023
Separate bedroom
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed (Mini)

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed (Mini)

8.8 out of 10
Excellent
(5 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Renovated in 2023
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 2 Double Beds, Non Smoking

8.0 out of 10
Very good
(17 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Renovated in 2023
Separate bedroom
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed

1 bedroom, premium bedding, down duvets, pillow-top beds

Premium Room, 1 King Bed

9.2 out of 10
Wonderful
(66 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Renovated in 2023
Separate bedroom
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Double Beds

9.0 out of 10
Wonderful
(38 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Renovated in 2023
Separate bedroom
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(28 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Renovated in 2023
Separate bedroom
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 2 Double Beds, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Renovated in 2023
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Single Room, 1 King Bed

1 bedroom, premium bedding, down duvets, pillow-top beds

Standard Single Room, 1 King Bed

9.0 out of 10
Wonderful
(151 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Renovated in 2023
Separate bedroom
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds

1 bedroom, premium bedding, down duvets, pillow-top beds

Premium Room, 2 Double Beds

8.4 out of 10
Very good
(19 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Renovated in 2023
Separate bedroom
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, 2 Double Beds

1 bedroom, premium bedding, down duvets, pillow-top beds

Standard Double Room, 2 Double Beds

8.6 out of 10
Excellent
(200 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Renovated in 2023
Separate bedroom
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Living area

Presidential Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Dining table
Flat-screen TV
  • 98 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room (Parlor Room, 1 Sofabed Only)

Room (Parlor Room, 1 Sofabed Only)

Room (Parlor Room, 1 Sofabed Only)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Renovated in 2023
  • 33 sq m
  • Sleeps 4
  • 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Accessible

8.6 out of 10
Excellent
(27 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Renovated in 2023
Separate bedroom
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Orange

At Hotel Fera Anaheim, a DoubleTree by Hilton you'll be within just a 10-minute stroll of UC Irvine Medical Center and Christ Cathedral Campus. Highlights at this hotel include a restaurant, an outdoor swimming pool and a 24-hour gym. .The café, KoffeeKitchen, is open for breakfast. The Peel Bar/Restaurant is the hotel's own bar, serving drinks along with breakfast and dinner. Enjoy the Hot tub and pool loungers. 29778 square feet (2766 square metres) of event facilities include 21 meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Cooked-to-order breakfast is available daily between 6:30 AM and 11:30 AM. There's also the convenience of valet parking. .Places within a 30-minute walk of this 4-property class Orange hotel include The Outlets at Orange and Angel Stadium of Anaheim.

What's nearby

  • UC Irvine Medical Center - 2 min walk - 0.2 km
  • Angel Stadium of Anaheim - 19 min walk - 1.6 km
  • Honda Center - 4 min drive - 4.5 km
  • Disney California Adventure® Park - 5 min drive - 3.7 km
  • Disneyland® Resort - 5 min drive - 4.5 km

Getting around

  • Orange Station - 3 min drive
  • Fullerton, CA (FUL-Fullerton Municipal) - 16 min drive

Restaurants

  • ‪In-N-Out - ‬8 min walk
  • ‪Dave & Buster's - ‬8 min walk
  • ‪Krispy Kreme - ‬9 min walk
  • ‪Lucky Strike Orange - ‬7 min walk
  • ‪Wendy's - ‬3 min walk

About this property

Hotel Fera Anaheim, a DoubleTree by Hilton

Suburban hotel with 24-hour fitness centre and 24-hour front desk
Hotel Fera Anaheim, a DoubleTree by Hilton offers its guests an outdoor pool, Access to hot tub, and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have WiFi for a fee.

Business amenities include a business centre and 21 meeting rooms. Event space at this hotel measures 29778 square feet (2766 square metres) and includes a conference centre. A vending machine, multilingual staff, and laundry facilities are also featured at the business-friendly Hotel Fera Anaheim, a DoubleTree by Hilton. Parking is available for a fee. A complete renovation of Hotel Fera Anaheim, a DoubleTree by Hilton was completed in December 2023.

This 4-star Orange hotel is smoke free.

  • 1 building
  • 461 guestrooms or units
  • 20 levels
  • Conference rooms
  • 29778 sq ft of conference space
  • 2766 sq. m of conference space
  • Built in 1983
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Wedding services available
  • Corner/local shop
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hotel Fera Anaheim, a DoubleTree by Hilton offers 461 accommodations with a safe and coffee/tea makers. Pillowtop beds feature down duvets and premium bedding. 42-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Orange hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 11.95 per night)
  • Available in some public areas: WiFi (USD 11.95 per night)

Parking and transport

  • Covered parking on site (USD 35 per day; includes in/out privileges)
  • Valet parking on site (USD 40 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:30 AM for a fee: USD 15 to 26 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • KoffeeKitchen
  • The Peel Bar/Restaurant
  • The Peel Restaurant

Things to do

  • 2 outdoor pickleball courts
  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 21 meeting rooms
  • Business centre
  • Conference centre (29,778 square foot of space)

Outdoors

  • Firepit
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Area rugs in public areas
  • Assistive listening devices
  • Braille/raised signage
  • Cobblestone flooring in public areas
  • Handrails in stairways (76 centimetre high)
  • Lever door handles
  • Lift (76 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 20 floors
  • Ballroom
  • Banquet hall
  • Built in 1983
  • Renovated entire property - December 2023
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.00 per stay.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 26 per person
  • Fee for in-room wireless Internet: USD 11.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 11.95 per night (rates may vary)
  • Covered self-parking fee: USD 35 per day (in/out privileges)
  • Valet parking fee: USD 40 per day
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and mobile payments; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, JCB International, debit cards and mobile payments. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Anaheim Orange County
DoubleTree Hilton Hotel Orange Anaheim County
Double Tree Anaheim Ca
Doubletree Anaheim Orange Cnty
Doubletree By Hilton Anaheim - Orange County CA
Doubletree By Hilton Anaheim - Orange County Hotel Orange
Doubletree Hotel Anaheim Orange County
Doubletree Hotel In Orange Ca
Doubletree Orange
Orange Doubletree
DoubleTree Hilton Anaheim Orange County Hotel
DoubleTree Hilton Anaheim Hotel
DoubleTree Hilton Anaheim

Frequently asked questions

What is the cancellation policy at Hotel Fera Anaheim, a DoubleTree by Hilton?

Hotel Fera Anaheim, a DoubleTree by Hilton offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Fera Anaheim, a DoubleTree by Hilton?

As of 2 Sept 2025, prices found for a 1-night stay for 2 adults at Hotel Fera Anaheim, a DoubleTree by Hilton on 3 Sept 2025 start from AU$215.44, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Fera Anaheim, a DoubleTree by Hilton?

Yep, Hotel Fera Anaheim, a DoubleTree by Hilton has a covered self car park with in/out privileges for USD 35 per day.

Are there any beaches close to Hotel Fera Anaheim, a DoubleTree by Hilton?

The closest beach to Hotel Fera Anaheim, a DoubleTree by Hilton is Huntington State Beach (18.4 km).

Does Hotel Fera Anaheim, a DoubleTree by Hilton have a pool?

Hotel Fera Anaheim, a DoubleTree by Hilton has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 6:00 AM to 10:00 PM.

What makes Hotel Fera Anaheim, a DoubleTree by Hilton a romantic place to stay?

1 hot tub and garden-view dining, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Hotel Fera Anaheim, a DoubleTree by Hilton.

Is Hotel Fera Anaheim, a DoubleTree by Hilton family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Hotel Fera Anaheim, a DoubleTree by Hilton is a hit with families.

Does Hotel Fera Anaheim, a DoubleTree by Hilton serve breakfast?

Sure does, cooked-to-order brekkie is served daily from 6:30 AM to 11:30 AM.

Is there a free airport shuttle available at Hotel Fera Anaheim, a DoubleTree by Hilton?

No, Hotel Fera Anaheim, a DoubleTree by Hilton does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Fera Anaheim, a DoubleTree by Hilton?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Fera Anaheim, a DoubleTree by Hilton?

Check-in begins at 4 PM. Check-out time is 11 AM.

Hotel Fera Anaheim, a DoubleTree by Hilton Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 2183 out of 3382 reviews
Rating 8 - Good. 546 out of 3382 reviews
Rating 6 - Okay. 313 out of 3382 reviews
Rating 4 - Poor. 176 out of 3382 reviews
Rating 2 - Terrible. 164 out of 3382 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Raul

Stayed 1 night in Jun 2025

8/10 Good

Alisha

Stayed 2 nights in May 2025

6/10 Okay

Alisha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at this hotel last year and had a fantastic experience! The staff was friendly and everything was great. This time, however, was not up to the standards they set last time. The front desk staff was short with us, honestly a bit rude. Also, the parking went up to $35!! Which wouldn’t be a huge deal but when I have to park down the street in a parking garage because the main parking was continuously, completely full, the price is pretty ridiculous! Not sure if we will be staying again.
Stayed 1 night in May 2025

10/10 Excellent

Alma, Fresno

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in May 2025

10/10 Excellent

Daniel

Stayed 1 night in Feb 2025

8/10 Good

Ashley

Stayed 2 nights in May 2025

10/10 Excellent

Rhodora

Stayed 2 nights in May 2025

4/10 Poor

Nathan

Stayed 1 night in May 2025

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were hear due to our daughter having surgery. We checked in on a Sunday and our that Saturday. Everytime staff saw us they sent out of their way to ask about her and how we were doing. Staff was grnuine and friendly.
Stayed 3 nights in May 2025

10/10 Excellent

Teresita

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Shelby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Shelby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was so friendly and the hotel was really nice. My only complaint was that the beds were extremely small and not very comfortable.
Stayed 3 nights in May 2025

10/10 Excellent

Laury Ann

Stayed 1 night in May 2025

10/10 Excellent

Loryn, Anchorage

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

4/10 Poor

Saif, Chico

Stayed 1 night in May 2025

4/10 Poor

Patty

Travelled with family
Disliked: Cleanliness
Terrible. There is no way this hotel is a four star hotel. Outdated and dirty
Stayed 1 night in May 2025

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very fun
Stayed 1 night in May 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I like that since we were staying for 12 days, we got a discount for parking. We like the bedsheets & pillows. Drawers of our room were not thoroughly cleaned... everything else was very clean. The staff in this hotel, do not fulfill what they say. For example, I called for extra shower floor towel, waited an hour, no one came. On 3rd night, we asked for washclothes, more than 30 mins of waiting, no one came, & worst, no one was picking up the calls no more at 11pm that time! I believe whoever staff was there, deliberately ignored our calls to Front Desk - this is totally UNACCEPTABLE & I want Hotel Management not to let this happen again! We are members of Hilton & this is a DISGRACE !! ALSO, Hilton Honour Members no longer get a Free bottle of water! There are 2 bottles of water inside our room, but now, you have to pay for those. We did not touch it !! Hilton is getting SO CHEAP to charge Hilton Honour Members for a bottle of water!! Upon check-in, we got a cookie, which we never consumed!! The BOTTLE OF WATER is Better to give Members, instead of that cookie!! Whenever you go down to hround floor in the mornings, there is this fresh scent lingering in the hotel ground floors, something I like very much! I love that the SAFE is in the room!! We will stay here again, BUT expecting better Service next time we are in California, visiting my children!! Overall, it is just STAFF that really ruined our stay !!
Stayed 12 nights in May 2025

6/10 Okay

Maria Lourdes

Travelled with partner
Liked: Cleanliness
We checked in on 5/2/2025 as we booked the Presidential Suite. On our reservation, I indicated it’s our wedding on 5/3 yet there was not even any welcome card, not even a piece of candy when we entered our suite. That is the bare minimum when welcoming guests who booked even a regular room, especially when a special day has been mentioned in the reservation unless the hotel isn’t paying attention to those details. On a positive note, we were greeted by a very nice staff who checked us in and she stated that our parking would be complimentary. The next day, to ensure I don’t come across any issues exiting the parking structure, I checked with the front desk (a different staff) and asked how I would exit the structure as I was provided a complimentary parking by the staff who checked us in. Her face immediately looked confused as if I just made up a story. Then she just stated “It’s not in the system” and seemed forced to do it, rather than doing an effective customer recovery by apologizing to us for any miscommunication on Hotel FERA’s end by not communicating the complimentary parking. First of all, parking is very inexpensive for me to argue with a front desk. To think that I was even in touch with this hotel and considered having my wedding reception here after our church wedding. With the lack of customer service we received, we are so glad we did not choose Hotel FERA.
Stayed 2 nights in May 2025

10/10 Excellent

Graciela

Stayed 1 night in May 2025

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in May 2025

10/10 Excellent

Shaylynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025