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Embassy Suites by Hilton Santa Ana Orange County Airport

3.5 star property
Mediterranean hotel with free breakfast and free airport shuttle

Photo gallery for Embassy Suites by Hilton Santa Ana Orange County Airport

Lobby
Lobby
Property amenity
Exterior
Lobby

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Spa pool
  • Free airport shuttle
  • Pet-friendly
  • Restaurant
The current price is AU$171
includes taxes & fees
4 Jan - 5 Jan 2026

Explore the area

View map
1325 East Dyer Road, Santa Ana, CA, 92705
  • Place, Pinball Forever
    ‪3 min drive‬
  • Place, K1 Speed Irvine
    ‪3 min drive‬
  • Place, Disneyland® Resort
    ‪12 min drive‬
  • Airport, Orange County, CA (SNA-John Wayne)
    ‪3 min drive‬

Room options

View all photos for Room, 1 King Bed with Sofa bed

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Sofa bed
  • 42 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Sofa bed
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-in Shower)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible (Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Sofa bed
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
  • 48 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Patio

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed, Patio

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony

1 bedroom, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
  • 48 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Patio

1 bedroom, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Patio

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
  • 48 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Sofa bed
Separate bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Sofa bed
  • 48 sq m
  • Sleeps 6
  • 2 Queen Beds

About the area

Santa Ana

At Embassy Suites by Hilton Santa Ana Orange County Airport, you'll be 9.3 km (5.8 mi) from University of California, Irvine and 11.7 km (7.2 mi) from Fashion Island. Highlights at this Mediterranean hotel include a restaurant, an indoor swimming pool and a complimentary breakfast. .The restaurant, Sweet Spot Bar & Grille, serves American cuisine and is open for dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, Hot tub and pool loungers. 7998 square feet (743 square metres) of event facilities include 9 meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find a free manager's reception, Wi-Fi in public areas and a snack bar/deli. There's also self parking, along with the convenience of a free airport shuttle. .Sights within a 15-minute drive of this Santa Ana hotel include Honda Center and Irvine Spectrum Center.

What's nearby

  • Pinball Forever - 3 min drive - 2.6 km
  • K1 Speed Irvine - 3 min drive - 2.6 km
  • Disneyland® Resort - 12 min drive - 18.1 km
  • Disney California Adventure® Park - 12 min drive - 17.4 km
  • Anaheim Convention Center - 12 min drive - 17.4 km

Getting around

  • Tustin Station - 10 min drive
  • Orange County, CA (SNA-John Wayne) - 8 min drive

Restaurants

  • ‪7-Eleven - ‬5 min walk
  • ‪Avatar Coffee Roasters - ‬9 min walk
  • ‪Taco Bell - ‬13 min walk
  • ‪Burger King - ‬8 min walk
  • ‪Jack in the Box - ‬3 min walk

About this property

Embassy Suites by Hilton Santa Ana Orange County Airport

Mediterranean hotel with free breakfast and free airport shuttle
Embassy Suites by Hilton Santa Ana Orange County Airport offers its guests an indoor pool, Access to hot tub, and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have WiFi and wired Internet for a fee.

A business centre and 9 meeting rooms are available. Event space at this hotel measures 7998 square feet (743 square metres) and includes a conference centre. A vending machine, gift shops/newsstands, and concierge services are also featured at the business-friendly Embassy Suites by Hilton Santa Ana Orange County Airport. A roundtrip airport shuttle is free (available on request). Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Mediterranean Santa Ana hotel is smoke free.

  • 1 building
  • 301 guestrooms or units
  • 10 levels
  • 7998 sq ft of conference space
  • 743 sq. m of conference space
  • Built in 1985
  • Cooked-to-order breakfast (free)
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Embassy Suites by Hilton Santa Ana Orange County Airport offers 301 accommodations with laptop-compatible safes and coffee/tea makers. This accommodation offers separate sitting areas and includes sofa beds. Televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Santa Ana hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Similar properties

Dinner served
Embassy Suites by Hilton Irvine Orange County Airport
  • Pool
  • Breakfast included
  • Pet-friendly
  • Restaurant
4.3 out of 5, Excellent, 1,430 reviews
The price is AU$253
includes taxes & fees
30 Dec - 31 Dec
Embassy Suites by Hilton Irvine Orange County Airport

Property amenities

Internet

  • Available in all rooms: WiFi (USD 6.70); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 6.70); wired internet (surcharge)

Parking and transport

  • Free return airport shuttle from 9:00 AM to 5:00 PM on request
  • Parking on site (USD 22 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free cooked-to-order breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Sweet Spot Bar & Grille

Things to do

  • Gym
  • Hot tub
  • Indoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 9 meeting rooms
  • Business centre
  • Conference centre (7,998 square foot of space)

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 10 floors
  • Banquet hall
  • Built in 1985
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Living room
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 99

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 6.7 (rates may vary)
  • Fee for in-room wired Internet: USD 6.7 (rates may vary)
  • Fee for wireless Internet in public areas: USD 6.7 (rates may vary)
  • Fee for wired Internet in public areas: USD 6.7 (rates may vary)
  • Self-parking fee: USD 22 per night
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 99 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards and cash.
    This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 6:00 AM to 11:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Orange
Embassy Suites Orange Hotel Santa Ana County Airport North
Embassy Suites Santa Ana Orange County Airport North
Embassy Suites Hilton Santa Ana Orange County Airport Hotel
Embassy Suites Hilton Orange County Airport Hotel
Embassy Suites Hilton Santa Ana Orange County Airport
Embassy Suites Hilton Orange County Airport
Embassy Suites By Hilton Santa Ana Orange County Airport CA
Santa Ana Embassy Suites
Embassy Suites by Hilton Santa Ana Orange County Airport Hotel

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton Santa Ana Orange County Airport?

Embassy Suites by Hilton Santa Ana Orange County Airport offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton Santa Ana Orange County Airport?

As of 29 Dec 2025, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Santa Ana Orange County Airport on 4 Jan 2026 start from AU$171.37, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton Santa Ana Orange County Airport?

Yep, Embassy Suites by Hilton Santa Ana Orange County Airport has a self car park for USD 22 per night. A self car park is also available, for a fee. Onsite parking is limited.

Are there any beaches close to Embassy Suites by Hilton Santa Ana Orange County Airport?

The closest beach to Embassy Suites by Hilton Santa Ana Orange County Airport is Newport Dune (11 km).

Does Embassy Suites by Hilton Santa Ana Orange County Airport have a pool?

Embassy Suites by Hilton Santa Ana Orange County Airport has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 6:00 AM to 11:00 PM.

Is Embassy Suites by Hilton Santa Ana Orange County Airport family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Embassy Suites by Hilton Santa Ana Orange County Airport is a hit with families.

Does Embassy Suites by Hilton Santa Ana Orange County Airport serve breakfast?

You bet, our travelers are hooked on the free cooked-to-order brekkie here! Offered on weekdays from 6:00 AM to 9:00 AM and on weekends between 7:00 AM and 10:00 AM, this is the perfect spot to fuel up for a day of adventure.

Is there a free airport shuttle available at Embassy Suites by Hilton Santa Ana Orange County Airport?

Yep, there's a free airport shuttle that runs from 9:00 AM - 5:00 PM on request.

Is there a bar or restaurant at Embassy Suites by Hilton Santa Ana Orange County Airport?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Embassy Suites by Hilton Santa Ana Orange County Airport?

Check-in begins at 4 PM. Check-out time is 11 AM.

Embassy Suites by Hilton Santa Ana Orange County Airport Reviews

Reviews

6.2
Rating 10 - Excellent. 520 out of 1826 reviews
Rating 8 - Good. 249 out of 1826 reviews
Rating 6 - Okay. 312 out of 1826 reviews
Rating 4 - Poor. 301 out of 1826 reviews
Rating 2 - Terrible. 444 out of 1826 reviews

6.2/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Roxanne

Stayed 4 nights in Sep 2025

2/10 Terrible

Mahmoud

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Charles

Stayed 1 night in Sep 2025

10/10 Excellent

Lora

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

6/10 Okay

Mary Jane

Shuttle was a disaster, our room wasn’t that clean, the water never stopped running from the bath tub (hot water).
Stayed 1 night in Sep 2025

2/10 Terrible

Hossein

Stayed 2 nights in Sep 2025

4/10 Poor

benny

Travelled with family
Disliked: Cleanliness, property conditions & facilities
VERY BUSY WEEKEND. DESK IS UNDERSTAFFED, BUT AJ IS A SOLID HOST. BUILDING SHOWS AGE AND UPGRADES ARE DONE CHEAPLY. The ROOM SMELLED & THE SOFA IS WET FROM THE CLEANING SOLUTION. ALL THAT IS FINE. HOUSCLEANING IS HORRIBLE! OUR ROOM SERVICE LEFT THE PILE OF TOWEL I SET ASIDE. THEY DID NOT EMPTY THE TRASH, & DID NOT REPLACE ANY OF THE USED DRINKING GLASSES. THEY DID NOT REFILL THE EMPTY SHOWER GEL CONTAINER EVEN THOUGH I TOOK IT OFF AND PUT IT ON THE SINK. CUDOSE THEY DID REHJANG THE EMPTY BOTTLE! GO FIGURE. LAST, DOWN THE HALL, DIRTY DISHES AND A PAIR OF BLK SOCKS HAD BEEN LEFT THERE FOR 2.5 DAYS, SOCKS WERE STILL THERE AS I CHECKED OUT.
Stayed 3 nights in Sep 2025

10/10 Excellent

Lori

Everything was ok except a/c did not work
Stayed 2 nights in Sep 2025

8/10 Good

Kathleen

Business traveller
Liked: Staff & service, room comfort
This is an older location so rooms are a little dated. Some cleaning issues with hair on floors, sinks, bath. My wife has stayed there a few nights for business and on different dates. Some rooms were nice and some were dingy and had an older odor. Accommodations are nice and staff is very friendly. Price is good especially with breakfast offered.
Stayed 1 night in Sep 2025

10/10 Excellent

Yang

Stayed 1 night in Sep 2025

8/10 Good

Kalpana

Stayed 6 nights in Sep 2025

8/10 Good

Josiah

Liked: Cleanliness, staff & service, property conditions & facilities
There was construction on the street during my stay. I would still recommend this hotel.
Stayed 3 nights in Sep 2025

2/10 Terrible

Lorraine

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The worst embassy suites ever. My room TV didn't work the 3 days I had no choice to stay. The first room smelled like mold and had a broken refrigerator. The second room had knife marks on the door kids screaming and running around. Breakfast buffet is cramped in small area. The
Stayed 2 nights in Aug 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay the rooms where clean. The staff very friendly.
Stayed 1 night in Sep 2025

6/10 Okay

James

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms all look run down. The property itself need s a face lift. Probably will not book again.
Stayed 2 nights in Sep 2025

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ice machine not available in my floor
Stayed 1 night in Sep 2025

6/10 Okay

Ordena, Victorville

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Cleaning of the room was not good only gave clean big towels and no face towels parking was full and had to pay $22 a day for parking and pillows was flat and floor was dirty
Stayed 2 nights in Sep 2025

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Breakfast was awesome! I didnt like waiting 5+ minutes for the elevator. It seemed like last year when I was there the same middle elevator was inoperable aslo. Being charged for a parking lot outside that belongs to the hotel. Just add it to the room cost.
Stayed 1 night in Sep 2025

8/10 Good

Sharmila

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was squeaky and old. The bedsheet was not fitted properly to the bed. Has a pizza for dinner at the restaurant which was really bad.
Stayed 1 night in Sep 2025

6/10 Okay

Prashant

Travelled with family
Disliked: Cleanliness
The toilet bowl was filthy. Looked like it was not cleaned. The bathroom was very old and outdated. Out of 3 nights only once our bed was made. We had to ask for fresh towels. The AC temperature was not cold enough. The staff was good, they did take care of things once it was mentioned to them.
Stayed 3 nights in Sep 2025

6/10 Okay

Judy

Travelled with partner
They were doing construction, which I understand, but the bin of dirty towels were left out in the hallways and trash was left out. There was no restaurant in the hotel, which, in previous stays, there was.
Stayed 1 night in Sep 2025

6/10 Okay

Jeffrey

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Beautiful place once walking in but hotel room was dirty tub had hair in it. You can tell it’s old first room they gave us we walked into and it hadn’t even been clean by room service yet second room was dirty on the tables and the tub had hair in it, and I took pictures And showed them downstairs. Breakfast was pretty basic eggs, cereal oatmeal they did have an omelette bar sausage seemed undercooked. Potatoes were undercooked. It was an average
Stayed 2 nights in Sep 2025

2/10 Terrible

Zach

Disliked: Staff & service
Stayed 1 night in Sep 2025

2/10 Terrible

Debra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor experience

I asked every day for my room to be cleaned, and each day it was not done. I repeatedly informed the front desk of my disappointment, and each time they assured me the manager would be notified and it would be resolved the following day. Unfortunately, it never happened. On my second night, I returned to a dirty room and called for fresh towels. After waiting 30 minutes, I called again only to be told no one was available to deliver them and that I would have to come downstairs to get them. On the third night, I found the room uncleaned yet again and didn’t even bother calling. I went straight to the front desk for towels and once more explained what had happened for three consecutive nights. Each time, staff blamed housekeeping and said the manager would be informed, but I never received any follow-up. Adding to the frustration, I only parked on the property the first night but was charged for parking for my entire stay. I raised this issue and requested compensation for the experience, but despite being assured the manager would contact me, I received no communication and was billed in full. To make matters worse, on my third evening I ran out of toilet paper during the night because the room was never serviced. I had to call in the morning to request it. It’s clear why this hotel’s ratings are so low. The service was consistently poor, no accountability was taken, and my stay was extremely disappointing.
Stayed 4 nights in Sep 2025

6/10 Okay

Taylor

Travelled with group
Liked: Cleanliness, staff & service, amenities
I thought the staff and breakfast team were great, very friendly and easy to talk with. The room was great, clean. Even the guests in the hotel were all very kind which made it feel safe. The only down is the room we were out in was in the corner on the floor that was having construction done. So felt like we were staying in a closed off part of the hotel with couches and tables stacked up outside our door and the door to the outside propped open with tools. It wasn’t bad, just a different vibe than the rest of the hotel. Overall, worked out great for a little weekend in California and was safe and easy to travel to and from.
Stayed 3 nights in Sep 2025