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4.7 out of 5

"Nice stay could have more English speaking TV channels " More

By a verified traveller on Wed 23 May 2018

Hotel Description

A luxury stay in Nusa Dua awaits you at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali. Within just a 15-minute stroll, you'll find popular places like Nusa Dua Beach and Bali Nusa Dua Convention Centre. Highlights at this beachfront hotel include 3 restaurants, 7 outdoor swimming pools, and a full-service spa.

All 287 individually decorated rooms feature LED TVs with cable channels, and you can enjoy free WiFi, free wired Internet, and MP3 docks. Fridges and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Premium linens welcome you to a good night's rest, and other nice touches include soaking tubs and bathrobes. DVD players, coffee/tea makers, and free newspapers are also available.

A relaxing visit to Lagoon Spa can include deep-tissue massages, Swedish massages, and aromatherapy along with access to the sauna and steam room. The restaurant, Banyubiru Restaurant, serves international cuisine and is open for breakfast, brunch, and dinner. Cascade Bar & Lounge is the hotel's own lobby lounge, serving drinks along with light fare. Spend the day at the beach where you'll find cabanas, and enjoy the 2 outdoor tennis courts and 24-hour fitness centre. 7772 square feet (722 square metres) of event facilities include conference rooms, and other business amenities include a business centre and limo/town car service. Other amenities include a winery, free WiFi in public areas, and a steam room. Buffet breakfast is available daily between 7 AM and 11 AM. There's also free valet parking, along with the convenience of a free area shuttle.

Within a 30-minute walk of this 5-star BTDC hotel, attractions include Tanjung Benoa and Bali Nusa Dua Theater.

Deluxe Room, 2 Single Beds, Garden View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
AU$204 per night

Deluxe Room, 1 King Bed, Balcony (Lagoon Access)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Villa, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Single Beds (Lagoon Access)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Suite, 1 Bedroom, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali ratings based on 31 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali

Everyone (12) Couples (17) Family (3)
5 out of 5
Wonderful stay, brilliant staff, so helpful and friendly.

Posted by on 28 Mar. 2019

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Comment from Hotel Management

9 Apr. 2019 by Lucia

Dear reviewer, Greetings from The Laguna Resort & Spa, Nusa Dua Bali! We greatly appreciate your feedback and also highly rating us after experience the resort. Certainly hope to seeing you back. Sincerely, Lucia Liu General Manager

5 out of 5
The peace, tranquility and atmosphere of the resort are breathtaking...and the staff are kind and most respectful.. Had a great time.. Ty!

Posted by on 7 Mar. 2019

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Comment from Hotel Management

8 Mar. 2019 by Nizel

Dear reviewer, Warmest greetings from The Laguna resort & Spa, Nusa Dua Bali! So glad to hear how you enjoyed your holiday at The Laguna with peace, tranquility and atmosphere breathtaking. And thank you for highlight the level of service from our associates. We certainly look forward to welcoming you back. With kind regards, Nizelania Tarini Director of Rooms

5 out of 5

Posted by on 31 Dec. 2018

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Comment from Hotel Management

7 Jan. 2019 by Lucia

Dear reviewer, Greetings from The Laguna Resort & Spa, Nusa Dua, Bali! We are thrilled to learn you have had an enjoyable stay and that we contributed in some small way to make your recent stay at The Laguna Resort & Spa a pleasant and memorable one. Thank you for staying with us and look forward to welcoming you back. Sincerely, Lucia Liu General Manager

5 out of 5
Excellent 5 star resort. The swimming lagoons ,pools, restaurants and staff were A plus

Posted by on 19 Dec. 2018

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Comment from Hotel Management

23 Dec. 2018 by Lucia

Dear reviewer, Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali! We are delighted to learn that you have had an enjoyable stay and that we contributed in some small way to make your recent experience at The Laguna Resort & Spa a pleasant and memorable one. Total guest satisfaction is our utmost priority and it is thanks to your feedback and comments that we are able to maintain and further improve on our service standards. Look forward to welcoming you back to our resort in the near future. Sincerely, Lucia Liu General Manager

5 out of 5
Just beautiful wherever you look. Best breakfast, miss it already. Would go back in a heartbeat. Staff fantastic, nothing was any trouble. Best resort in bali.

Posted by on 6 Dec. 2018

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Comment from Hotel Management

11 Dec. 2018 by Lucia

Dear reviewer, Greetings from The Laguna resort & Spa, Nusa Dua Bali! Thank you for your visit and highlight on the service and facilities offered. Look forward to welcoming you back in the near future. Sincerely, Lucia Liu General Manager

2 out of 5
I have stayed at this hotel six times now and the last three I have been checked in late, arriving around 4-5pm to find my room not ready yet again. Very disappointing after a long trip and an email to confirm my arrival time. The property is now looking tired and needs a refresh.

Posted by on 27 May 2018

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Comment from Hotel Management

7 Jun. 2018 by Nizel

Dear Lyn, Greetings from The Laguna Resort & Spa, Nusa Dua Bali! We are delighted to learn that you have had an enjoyable stay and that we contributed in some small way to make your recent experience at The Laguna Resort & Spa a pleasant and memorable one. Total guest satisfaction is our utmost priority and it is thanks to your feedback and comments that we are able to maintain and further improve on our service standards. We look forward to welcoming you back in the near future. Sincerely, Nizelania Tarini Assistant Director of Rooms

4 out of 5
Nice stay could have more English speaking TV channels

Posted by , from Picton NZ on 23 May 2018

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Comment from Hotel Management

30 May 2018 by Nizel

Dear Noddy, Greetings from The Laguna Resort & Spa, Nusa Dua Bali! Thank you for your recently staying with us and look forward to your return stay in the near future. Sincerely, Nizelania Tarini Assistant Director of Rooms

5 out of 5

Staff members couldn't do anything for you friendl

Pros: The staff
Cons: Nothing
Location: Plenty of shops and restaurants also plenty water sports, tennis table tennis water activity
Hotel has beautiful gardens,swimming pools and the most important thing is the staff, I would diffenlaty go back

Posted by on 11 May 2018

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Comment from Hotel Management

30 May 2018 by Nizel

Dear reviewer, Greetings from The Laguna Resort & Spa, Nusa Dua Bali! So happy to learn that you have a wonderful holiday experience at our resort and certainly hope this experience will bring you back to our resort in the near future. Sincerely, Nizelania Tarini Assistant Director of Rooms

5 out of 5
Excellent service good security Fantastic service service when my husband was sick they cleaned up the room and provided a doctor and transport to the hospital for 3 days with no extra charge The grounds are beautiful The shopping centre and markets are close by I will return 😊

Posted by , from Mandurah WA on 11 May 2018

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Comment from Hotel Management

30 May 2018 by Nizel

Dear pam, Greetings from The Laguna Resort & Spa, Nusa Dua Bali! First of all, we really hope you and your husband are fine. Thank you for sharing your wonderful experience and so happy that everything offered were meet to your satisfaction. We certainly hope to welcoming you back in the near future. Sincrely, Nizelania Tarini Assistant Director of Rooms

5 out of 5

Great resort!

Pros: Swiming pools everywhere!
Cons: Drinks and food are pricey. But Bali Collection is just a walking distance down the road.
Location: Nusa Dua is a great location, safe and away from the hustle and bustle of Bali, yet only a $10 taxi ride to Kuta.
Probably one of the best resorts in Bali and priced accordingly. We visited in September and it was great. Make sure your booking includes breakfast. $30 a person.

Posted by , from Melbourne, Australia on 5 Oct. 2017

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About the The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali

Location Kawasan Pariwisata Lot N2, Nusa Dua, Bali 80363

Property Features

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, you can cool off in one of the 7 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, A beach bar, and A poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This luxury hotel also offers an attached winery, a kid's pool and outdoor tennis courts. Self parking and valet parking are free. Smoking is allowed in designated areas at this 5-star Nusa Dua hotel.

  • 287 guestrooms or units
  • 4 levels
  • 3 dining venues
  • 3 bars or lounges
  • 7772 sq ft of conference space
  • 722 sq. m of conference space
  • Built in 1991
  • Winery on site
  • Bar on the beach
  • Bar by the pool
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 7
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking , Free parking nearby

Transport

  • Airport: Denpasar (DPS-Ngurah Rai Intl.) (12.8 km / 8 mi)
  • Property shuttles: Free area shuttle within 1.6 km and shopping centre shuttle; airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali offers 287 forms of accommodation with MP3 docking stations and DVD players. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 49-inch LED televisions come with premium cable channels. Fridges, coffee/tea makers and minibars are provided. Bathrooms include a bath and shower with a deep soaking bath, a complimentary bathrobe, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and safes. Additionally, rooms include complimentary bottles of water and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Deep soaking tub
  • Minibar
  • MP3 dock
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • DVD player
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 11 AM.

Banyubiru Restaurant – This poolside restaurant specialises in international cuisine and serves breakfast, brunch and dinner. Reservations are required. Open daily.

Arwana Restaurant – This beachfront restaurant specialises in seafood and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Cornerstone Deli – Overlooking the pool and garden, this delicatessen specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open daily.

Kulkul Bar – This beachfront bar specialises in international cuisine and only serves light fare. Happy hour is offered. Open daily.

Cascade Bar & Lounge – Overlooking the pool and garden, this lobby lounge specialises in international cuisine and only serves light fare. Happy hour is offered. Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 8
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM

Special check-in instructions:

24-hour airport shuttle service is available upon request. Contact the property in advance to make arrangements. Fees may apply. Contact the property in advance to make arrangements.

In accordance with local regulations, all visitors must remain within the hotel property during Seclusion Day/Hindu New Year on March 24, 2020 (from midnight March 23, 2020 to early morning March 25, 2020). Check-in and check-out will not be possible on March 24, 2020. For more details, please contact the property using the information on the reservation confirmation received after booking.

In accordance with local regulations, all visitors must remain within the hotel property during Seclusion Day/Hindu New Year on March 14, 2021 (from midnight March 13, 2021 to early morning March 15, 2021). Check-in and check-out will not be possible on March 14, 2021. For more details, please contact the property using the information on the reservation confirmation received after booking.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 887800.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds.

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: IDR 3500000.00
  • New Year's Eve (31 December) Gala Dinner per child: IDR 850000.00 (from 4 to 12 years old)

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: IDR 320000 for adults and IDR 160000 for children (approximately)
  • Airport shuttle fee: IDR 700000 per vehicle (roundtrip)
  • Rollaway bed fee: IDR 887800.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Laguna Luxury Collection Resort Bali
  • Laguna Luxury Collection Bali

You should know

  • The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.