4.7 out of 5

"Nice stay could have more English speaking TV channels " More

By a verified traveller on Wed 23 May 2018

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Hotel Description

A luxury stay in Nusa Dua awaits you at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali. Within a short 5-minute stroll, you'll find BIMC Hospital Nusa Dua and Pasifika Museum. Highlights at this beachfront hotel include 3 restaurants, 7 outdoor swimming pools, and a full-service spa.

All 287 individually decorated rooms feature LED TVs with cable channels, and you can enjoy free WiFi, free wired Internet, and MP3 docks. Fridges and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Premium linens welcome you to a good night's rest, and other nice touches include soaking tubs and bathrobes. DVD players, coffee/tea makers, and free newspapers are also available.

A relaxing visit to Lagoon Spa can include deep-tissue massages, Swedish massages, and aromatherapy along with access to the sauna and steam room. The restaurant, Banyubiru Restaurant, serves international cuisine and is open for breakfast, brunch, and dinner. Cascade Bar & Lounge is the hotel's own lobby lounge, serving drinks along with light fare. Spend the day at the beach where you'll find cabanas, and enjoy the 2 outdoor tennis courts and 24-hour fitness centre. Business travelers can take advantage of conference space, meeting rooms, and a business centre. Other amenities include a winery, free WiFi in public areas, and a steam room. Buffet breakfast is available daily between 7 AM and 11 AM. There's also free valet parking, along with the convenience of a free area shuttle.

Attractions within a 30-minute drive of this 5-star Kuta Selatan hotel include Kuta Beach and Nusa Dua Beach.

Deluxe Room, 1 King Bed, Balcony, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$242 per night

Villa, 2 Bedrooms, Non Smoking

Bed Count 1 Twin Bed Maximum Occupancy 6 Max

Deluxe Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Villa, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali ratings based on 27 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali

Everyone (10) Couples (15) Family (2)
5 out of 5
Just beautiful wherever you look. Best breakfast, miss it already. Would go back in a heartbeat. Staff fantastic, nothing was any trouble. Best resort in bali.

Posted by on 6 Dec 2018

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Comment from Hotel Management

11 Dec 2018 by Lucia

Dear reviewer, Greetings from The Laguna resort & Spa, Nusa Dua Bali! Thank you for your visit and highlight on the service and facilities offered. Look forward to welcoming you back in the near future. Sincerely, Lucia Liu General Manager

2 out of 5
I have stayed at this hotel six times now and the last three I have been checked in late, arriving around 4-5pm to find my room not ready yet again. Very disappointing after a long trip and an email to confirm my arrival time. The property is now looking tired and needs a refresh.

Posted by on 27 May 2018

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Comment from Hotel Management

7 Jun 2018 by Nizel

Dear Lyn, Greetings from The Laguna Resort & Spa, Nusa Dua Bali! We are delighted to learn that you have had an enjoyable stay and that we contributed in some small way to make your recent experience at The Laguna Resort & Spa a pleasant and memorable one. Total guest satisfaction is our utmost priority and it is thanks to your feedback and comments that we are able to maintain and further improve on our service standards. We look forward to welcoming you back in the near future. Sincerely, Nizelania Tarini Assistant Director of Rooms

4 out of 5
Nice stay could have more English speaking TV channels

Posted by , from Picton NZ on 23 May 2018

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Comment from Hotel Management

30 May 2018 by Nizel

Dear Noddy, Greetings from The Laguna Resort & Spa, Nusa Dua Bali! Thank you for your recently staying with us and look forward to your return stay in the near future. Sincerely, Nizelania Tarini Assistant Director of Rooms

5 out of 5

Staff members couldn't do anything for you friendl

Pros: The staff
Cons: Nothing
Location: Plenty of shops and restaurants also plenty water sports, tennis table tennis water activity
Hotel has beautiful gardens,swimming pools and the most important thing is the staff, I would diffenlaty go back

Posted by on 11 May 2018

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Comment from Hotel Management

30 May 2018 by Nizel

Dear reviewer, Greetings from The Laguna Resort & Spa, Nusa Dua Bali! So happy to learn that you have a wonderful holiday experience at our resort and certainly hope this experience will bring you back to our resort in the near future. Sincerely, Nizelania Tarini Assistant Director of Rooms

5 out of 5
Excellent service good security Fantastic service service when my husband was sick they cleaned up the room and provided a doctor and transport to the hospital for 3 days with no extra charge The grounds are beautiful The shopping centre and markets are close by I will return 😊

Posted by , from Mandurah WA on 11 May 2018

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Comment from Hotel Management

30 May 2018 by Nizel

Dear pam, Greetings from The Laguna Resort & Spa, Nusa Dua Bali! First of all, we really hope you and your husband are fine. Thank you for sharing your wonderful experience and so happy that everything offered were meet to your satisfaction. We certainly hope to welcoming you back in the near future. Sincrely, Nizelania Tarini Assistant Director of Rooms

5 out of 5

Great resort!

Pros: Swiming pools everywhere!
Cons: Drinks and food are pricey. But Bali Collection is just a walking distance down the road.
Location: Nusa Dua is a great location, safe and away from the hustle and bustle of Bali, yet only a $10 taxi ride to Kuta.
Probably one of the best resorts in Bali and priced accordingly. We visited in September and it was great. Make sure your booking includes breakfast. $30 a person.

Posted by , from Melbourne, Australia on 5 Oct 2017

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5 out of 5

Absolutely lovely!

We thoroughly enjoyed this hotel and if/when we return to Bali we will definitely be back to The Laguna. Facilities were great and so was the service. I can't speak highly enough of the service from the staff. The restaurants and quality of food and drinks were fantastic, they do need more Vegetarian options but the staff are quite accommodating but can sometimes be tricky to get your point across so would be nice to have a vegetarian menu to cut out any confusion, there are a couple of things on the menu that are listed but not enough variety. Everything within the resort is abit expensive but the resorts are all like that. Bali Collection (shopping centre) is a short walk or shuttle bus away and is much cheaper for food drink and spa treatments. We will definitely be back and will recommend it to anyone we know going to Nusa Dua. It was wonderful.

Posted by , from Brisbane on 10 Sep 2016

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5 out of 5

Very good hotel close to beach and fantastic pools

Pros: Everything
Cons: Breakfasts
Location: Very good
Went to relax and recharge the batteries and enjoyed every day

Posted by on 8 Jul 2016

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5 out of 5

Timeless classic resort

Pros: Lagoon access rooms and the service
Cons: Slightly more food choice on the restaurant menus
Location: Great proximity to the beach and nearby shops
Wonderful resort, holding its age gracefully. The pools are wonderful and the lush grounds are sensational. Shiny and new it is not but an elegant resort it is!

Posted by , from sunshine coast on 24 Oct 2015

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4 out of 5

Great hotel close to the beach

Pros: Access to the lagoon from our balcony. Butler service to the room.
Location: Nusa Dua is full of 5 star hotels so it is far removed from the real Bali. Need to travel to see the cultural and traditional Bali
We stayed in a deluxe lagoon access room in August. The room was a great size, large bathroom. The best feature was access to a lagoon from our balcony. A fabulous way to enjoy a relaxing break.

Posted by , from Sydney on 4 Aug 2015

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About the The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali

Location Kawasan Pariwisata Lot N2, Nusa Dua, Bali 80363

Property Features

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, you can cool off in one of the 7 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, A beach bar, and A poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This luxury hotel also offers an attached winery, a kid's pool and outdoor tennis courts. Self parking and valet parking are free. Smoking is allowed in designated areas at this 5-star Nusa Dua hotel.

  • 287 guestrooms or units
  • 4 levels
  • 3 dining venues
  • 3 bars or lounges
  • 6 conference rooms
  • Built in 1991
  • Winery on site
  • Bar on the beach
  • Bar by the pool
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 7
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Refrigerator
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking , Free parking nearby

Transport

  • Airport: Denpasar (DPS-Ngurah Rai Intl.) (12.8 km / 8 mi)
  • Property shuttles: Free area shuttle within 1.6 km and shopping centre shuttle; airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali offers 287 forms of accommodation with MP3 docking stations and DVD players. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 49-inch LED televisions come with premium cable channels. Fridges, coffee/tea makers and minibars are provided. Bathrooms include a bath and shower with a deep soaking bath, a complimentary bathrobe, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and safes. Additionally, rooms include complimentary bottles of water and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Deep soaking tub
  • Minibar
  • MP3 dock
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • DVD player
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 11 AM.

Banyubiru Restaurant – This poolside restaurant specialises in international cuisine and serves breakfast, brunch and dinner. Reservations are required. Open daily.

Arwana Restaurant – This beachfront restaurant specialises in seafood and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Cornerstone Deli – Overlooking the pool and garden, this delicatessen specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open daily.

Kulkul Bar – This beachfront bar specialises in international cuisine and only serves light fare. Happy hour is offered. Open daily.

Cascade Bar & Lounge – Overlooking the pool and garden, this lobby lounge specialises in international cuisine and only serves light fare. Happy hour is offered. Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 8
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance for details. Contact the property in advance to make arrangements.

In accordance with local regulations, all visitors must remain within the hotel property during Seclusion Day/Hindu New Year on March 7, 2019 (from midnight March 6, 2019 to early morning March 8, 2019). Check-in and check-out will not be possible on March 7, 2019. For more details, please contact the property using the information on the reservation confirmation received after booking.

In accordance with local regulations, all visitors must remain within the hotel property during Seclusion Day/Hindu New Year on March 24, 2020 (from midnight March 23, 2020 to early morning March 25, 2020). Check-in and check-out will not be possible on March 24, 2020. For more details, please contact the property using the information on the reservation confirmation received after booking.

In accordance with local regulations, all visitors must remain within the hotel property during Seclusion Day/Hindu New Year on March 14, 2021 (from midnight March 13, 2021 to early morning March 15, 2021). Check-in and check-out will not be possible on March 14, 2021. For more details, please contact the property using the information on the reservation confirmation received after booking.

Airport transport is offered 24 hours a day. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for IDR 887800.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: IDR 3500000.00
  • New Year's Eve (31 December) Gala Dinner per child: IDR 850000.00 (from 4 to 12 years old)

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: IDR 320000 per person (approximately)
  • Airport shuttle fee: IDR 700000 per vehicle (roundtrip)
  • Rollaway bed fee: IDR 887800.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Laguna Luxury Collection Resort Bali
  • Laguna Luxury Collection Bali

You should know

  • The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.