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 Auckland •1 Room
 Auckland • 1 Room
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Pullman Auckland Hotel & Apartments

5-star property
Cnr Waterloo Quadrant & Princes Street, Auckland, 1800 796 370
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4.0 out of 5
Very good!
See all 186 wotif Reviews

"Just loved our 3-night stay; excellent for both working from (grateful for the desk in our room) & getting to/from the central city for eating & getti ... " More

By a verified traveller on Sun 14 Apr 2024

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Hotel Description

A luxury stay in the heart of Auckland awaits you at Pullman Auckland Hotel & Apartments. Within just a 10-minute stroll, you'll find University of Auckland and Queen Street Shopping District. Highlights at this family-friendly hotel include a full-service spa, a restaurant, and an indoor swimming pool.

A day of pampering at Luxe Spa at Pullman can include deep-tissue massages, hot stone massages, and detox wraps along with aromatherapy and Ayurvedic treatments. Tapestry Bar & Terrace is the hotel's own bar. Enjoy the gym, sauna, and pool loungers as well as access to bike rentals. Business travelers can take advantage of 16 meeting rooms, a conference center, and a business center. Other amenities include free WiFi in public areas and laundry facilities. Buffet breakfast is available on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:00 AM and 10:30 AM. There's also the convenience of valet parking.

Places within a 15-minute walk of this 5-star Auckland Central Business District hotel include Commercial Bay and Spark Arena.

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$147* Per night/room 21 Apr. - 22 Apr.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed (Residence)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Pullman Auckland Hotel & Apartments ratings based on 186 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pullman Auckland Hotel & Apartments

Everyone (125) Couples (25) Business (1) Family (15)
5 out of 5
Just loved our 3-night stay; excellent for both working from (grateful for the desk in our room) & getting to/from the central city for eating & getting amongst things. Fantastic espresso martinis!! The food options are good; in-room dining esp. will be back monthly for work going forward 🙂

Posted by on 14 Apr. 2024

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5 out of 5
Only I would say is the valet drivers were quite dangerous. Leaving Sunday morning, lots of kids around the drivers were driving into the drive way at speed and no care on whose car they were driving. Saw a few brake slams. If that was my car I would not be impressed. I think they just need to come in calmly and watching for pedestrians on the driveway. Shower head was a little wonky and wouldn't stay in the middle of shower. Other than that, it was amazing hotel. Great comfy beds, pillows and blackout curtains. Lots of towels etc. Just wish could stay longer.

Posted by on 10 Mar. 2024

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Comment from Hotel Management

31 Mar. 2024 by Charmaine & The Pullman Auckland team

Kia Ora CatherineThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Charmaine & The Pullman Auckland team

5 out of 5
Nice quiet spot still close to town.

Posted by on 21 Jan. 2024

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Comment from Hotel Management

27 Jan. 2024 by Charmaine & The Pullman Auckland Family

Kia Ora RebeccaThank you for your review. We are happy that you enjoyed your stay. Looking forward to welcome you back soon.

4 out of 5
Good: Staff were very helpful. Not so good: Apartment room did not have washing machine which made our 7 day stay rather difficult. Staff didn't seem to be able to assist.

Posted by on 20 Jan. 2024

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4 out of 5
Lovely and comfortable stay. Helpful staff. The only things we didn't enjoy so much is that the decor and fixtures are very dated, especially in the bathroom. Also, there no main lights in the room, only lamps which wasn't ideal.

Posted by on 5 Jan. 2024

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Comment from Hotel Management

18 Jan. 2024 by Charmaine & The Pullman Auckland team

Kia Ora EmilyThank you for your review.We have noted your comments and will make improvements where possible.Hope we can welcome you back in the near future.

4 out of 5

Posted by on 21 Dec. 2023

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Comment from Hotel Management

18 Jan. 2024 by Charmaine & The Pullman Auckland team

Kia Ora SarndraThank you for your great review. We are happy that you enjoyed your stay. Looking forward to welcome you back soon.

1 out of 5

Posted by on 11 Dec. 2023

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4 out of 5

Posted by , from Auckland on 3 Dec. 2023

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Comment from Hotel Management

18 Jan. 2024 by Charmaine & The Pullman Auckland team

Kia Ora HeathThank you for your review. We are happy that you enjoyed your stay. Looking forward to welcome you back soon.

4 out of 5

Posted by on 8 Oct. 2023

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Comment from Hotel Management

21 Nov. 2023 by Charmaine & The Pullman Auckland team

Kia Ora SharneeThank you for taking the time to post an online review. We very much appreciate your great feedback regarding your stay at the Pullman Auckland Hotel & Apartments. We are happy that you enjoyed your stay and hope to welcome you back soon.RegardsCharmaine & The Pullman Auckland Family.

5 out of 5
The location at the top of a steep hill makes the walk to and from the central shopping area a little challenging. Although that cannot be changed, you should consider this when considering hotel accommodation in Auckland. We used valet parking for our hire car, which was waiting outside when we were ready to leave. When we stayed here 10 days earlier we had faced a delay.

Posted by on 28 Sep. 2023

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Comment from Hotel Management

21 Nov. 2023 by Charmaine & The Pullman Auckland team

Kia Ora GarryThank you for taking the time to post an online review. We very much appreciate your feedback regarding your stay and the location of the Pullman Auckland Hotel & Apartments. We are happy that you enjoyed your stay and hope to welcome you back soon.RegardsCharmaine & The Pullman Auckland Team.

About the Pullman Auckland Hotel & Apartments

Location Cnr Waterloo Quadrant & Princes Street, Auckland, 1010

Property Features

Pullman Auckland Hotel & Apartments offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A business center, 16 meeting rooms, and limo/town car service are available. A sauna, spa services, and a terrace are also featured at the luxury Pullman Auckland Hotel & Apartments. For a fee, parking is available. This 5-star Auckland hotel is smoke free.

  • 323 guestrooms or units
  • 14 levels
  • 2 buildings
  • Built in 1968
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Auckland Britomart Station (0.7 km / 0.5 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Pullman Auckland Hotel & Apartments offers 323 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. 49-inch LED televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. This Auckland hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • Bathrooms are partially open
  • In-room dining (limited hours)
  • HD television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 10:30 AM.

Tapestry Grill - Onsite restaurant. Reservations are required.

Tapestry Bar & Terrace - Onsite bar. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Sauna in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Reflexology
  • Sports massage
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 65.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Children stay free
  • Parking height restrictions apply
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free - maximum age 12
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 42 for adults and NZD 21 for children
  • Covered valet parking fee: NZD 60 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 11:00 AM and 3:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 65.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Auckland Pullman
  • Pullman Auckland
  • Pullman Hotel Auckland
  • Pullman Auckland Hotel
  • Pullman Auckland Hotel Auckland Central
  • Pullman Auckland New Zealand
  • Auckland Hyatt Regency

You should know

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 5 stars.

Official New Zealand Rating provided by Qualmark®

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Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.