Quest Serviced Apartments - accommodation in Zetland

Room was amazing, only issues is sometimes we didn’t get things like soap or detergent replenished properly and our last night the bed looked and felt like it was just pulled up rather than made properly where as the other nights they were fully made. it’s located in the perfect place, so convenient with shops, food restaurants/fast food and the train bus stations. Staff at front desk were very helpful friendly and caring. Pool, spa and sauna were a great plus to have available and decently clean

Lily at reception was lovely and friendly. Hotel room was well appointed and in good lication

I experienced a concerning electrical issue in my room that I reported to staff immediately. There was a loud crackling sound coming from the outlet area, which made me worried about a potential electrical hazard or fire risk. I informed the front desk right away and was told the issue would be taken care of. However, when I returned several hours later, nothing had been addressed and the problem was still occurring. After raising the concern again with the late-night manager and explaining how serious it seemed, an electrician was finally called. In the meantime, fans were brought to the room as a temporary solution, but they weren’t helpful since the outlets themselves were not working. At one point the manager attempted to troubleshoot the outlet herself using a metal utensil, which was concerning given the situation. I actually had to stop her because it could have been dangerous. The issue was eventually fixed, but the delay in addressing what seemed like a serious electrical problem made the experience stressful and left me feeling unsafe in the room. I was very close to checking out and finding another hotel because of it. I was also disappointed with the bathroom setup, as the shower design causes the entire bathroom floor to get wet whenever it’s used. The location is great, but unfortunately the way this situation was handled really impacted my stay. I hope management takes safety concerns like this more seriously in the future and follows up appropriately.