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4.6 out of 5

"Clean , large rooms, close to CBD, all good " More

By a verified traveller on Fri 26 Nov 2021

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Hotel Description

At Wollongong Serviced Apartments you'll be within just a 15-minute stroll of WIN Entertainment Centre and WIN Stadium. Highlights at this aparthotel include free self parking, and in-room kitchens and free WiFi.

Each apartment is soundproofed and features a flat-screen TV with cable channels, along with a balcony, a dining area, and a sitting area. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A separate tub and shower, a coffee/tea maker, and a hair dryer are also available.

This business-friendly aparthotel offers free WiFi in public areas, a terrace, and a garden. Additionally, you'll find laundry facilities, dry cleaning/laundry services, and luggage storage.

Places within a 15-minute walk of this 4-star Wollongong CBD aparthotel include Wollongong City Beach and Wollongong Golf Club.

One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$210* Per night/room 30 Jan. - 31 Jan.

Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Wollongong Serviced Apartments ratings based on 211 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Wollongong Serviced Apartments

Everyone (97) Couples (39) Business (1) Family (66)
5 out of 5
Clean , large rooms, close to CBD, all good

Posted by on 26 Nov. 2021

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Comment from Hotel Management

27 Nov. 2021 by MM

thank you for taking the time to leave your wonderful review. We hope to see you again sometime in the future, Kind Regards, Management & staff

3 out of 5
Overpriced, daggy, furniture old, torn and soiled. Kitchen and fridge pretty rough. Two dead cockroaches on arrival and then a late night visitor. Bedroom window view of next doors derelict property, probably where the roaches came from. Not enough parking spots for the number of rooms. Good location though.

Posted by on 21 Nov. 2021

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Comment from Hotel Management

22 Nov. 2021 by MM

Hello Janette, thanks for taking the time to leave your review and feedback. We are currently in the process of refurbishing which we hope will give a modern look to our very large rooms. Kind Regards Reception

4 out of 5
Close to CBD - easy walking distance Under cover parking Quiet Getting a bit dated - needs a tidy up of fittings and furniture

Posted by on 16 Nov. 2021

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Comment from Hotel Management

17 Nov. 2021 by Louise

Hi Robert, Thank you for your feedback and hope you enjoyed your stay. There are plans to update our rooms so we hope to see you back here for another stay. Kind regards Louise

5 out of 5
Great welcome from the receptionist and great location

Posted by on 15 Nov. 2021

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Comment from Hotel Management

17 Nov. 2021 by Louise

Hi Sheree Happy to hear you received a great welcome and enjoyed your stay. We hope to see you again for a return visit. Regards Louise

3 out of 5
When booking made arrangements for an early arrival which the system accepted... When we arrived apartment's had no record of us arriving early.... just as well I had all my booking sheets... venue blamed Wot if

Posted by on 22 Jun. 2021

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Comment from Hotel Management

22 Jun. 2021 by .

I apologise if we weren't ready when you arrived. If you had provided your name, I could investigate how we missed your early arrival request. As it is, I can only say that I hope you weren't too inconvenienced as we do, if at all possible, aim to cater for our guest's requests. Thank you for your feedback, all guest's thoughts are helpful. Regards Susan

5 out of 5
Great Serviced apartments. More space than I expected.

Posted by on 20 Jun. 2021

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Comment from Hotel Management

21 Jun. 2021 by .

Thank you for your comments. We are pleased you appear to have enjoyed your stay and hope we might welcome you back in the future if you visit Wollongong again. Regards Susan

5 out of 5

Posted by on 28 May 2021

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Comment from Hotel Management

8 Jun. 2021 by .

Thank you for taking the time to post your score. We are very pleased that you appear to have enjoyed your stay with us and hope you might return sometime in the future if you are in Wollongong. Regards Susan

5 out of 5
Excellent staff.Extremely friendly & efficient

Posted by on 27 May 2021

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Comment from Hotel Management

28 May 2021 by .

Thank you for your feedback. We are very pleased you appear to have enjoyed your stay here and hope we might see you again sometime in the future if your travels bring you back to Wollongong. Regards Susan

5 out of 5

Posted by on 23 May 2021

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Comment from Hotel Management

2 Jun. 2021 by .

Thank you for your score. We are very happy you appear to have enjoyed your stay with us and hope you might visit us again should you return to Wollongong sometime in the future. Regards Susan

5 out of 5
Neat and tidy and very clean had everything only thing I didn’t like was the shower not much water pressure like as if the water is limited when showering

Posted by on 12 May 2021

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Comment from Hotel Management

16 May 2021 by .

Thank you for your feedback. I am surprised about the water pressure comment as the water isn't limited. As you have chosen to remain 'anonymous', I can't check your particular apartment but will certainly monitor future comments and thank you again for alerting us to this possible problem. We are very pleased that despite this, you seem to have enjoyed your stay and hope you might visit us again if you are in Wollongong in the future. Regards Susan

About the Wollongong Serviced Apartments

Location 54 Kembla Street, Wollongong, NSW 2500

Property Features

As a guest of Wollongong Serviced Apartments, you'll find a terrace, a garden, and laundry facilities. Public spaces have free WiFi. The business-friendly Wollongong Serviced Apartments also features dry cleaning/laundry services and an elevator. Free self parking is available. This 4-star Wollongong aparthotel is smoke free.

  • 21 guestrooms or units
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Terrace
  • Garden
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Wollongong Station (1.3 km / 0.8 mi)
  • Parking: Free self parking

Room Amenities

Wollongong Serviced Apartments offers 21 air-conditioned accommodations with coffee/tea makers and hair dryers. Rooms open to balconies. Accommodations offer separate sitting areas and include desks. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include separate bathtubs and showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Housekeeping is provided daily.

  • In-room kitchen
  • Private balcony
  • Dining room
  • Sitting area
  • Flat-screen television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Separate shower and tub
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 7:30 AM - 6:00 PM
  • Saturday - Saturday: 10:00 AM - 4:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 7 days prior to check-in. For more details, please contact the property using the information on the booking confirmation.

Reception hours are 8 AM until midday on Sunday

This property's front desk is open during the following times:

  • Monday - Friday: 7:30 AM - 6:00 PM
  • Saturday - Saturday: 10:00 AM - 4:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50 per stay.
  • Cribs (infant beds) are available for AUD 5 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place. Contactless check-in and contactless check-out are available. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received their complete COVID-19 vaccination at least 7 days prior to check-in.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guests must provide health documentation
  • Guests must provide proof of COVID-19 vaccination
  • Minimum age for proof of COVID-19 vaccination requirement: 12
  • COVID-19 vaccine must have been received a minimum number of days before check-in: 7
  • Property does not offer on-site COVID-19 testing

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 5 per stay
  • Rollaway bed fee: AUD 50 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Wollongong Serviced Apartments Apartment
  • Wollongong Serviced Apartments
  • Wollongong Serviced Apartments Aparthotel
  • Wollongong Serviced Apartments Wollongong
  • Wollongong Serviced Apartments Aparthotel Wollongong

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.