Empire Hotel Group - accommodation in Upper West Side

It's fine, actually. Not sure why there are so many negative reviews of this place. We had no issues whatsoever. Never felt "unsafe" or anything remotely like it. Check In They were nice and friendly and the process took less than five minutes. Room Completely clean when we checked in. Beds were comfortable. Climate control was working fine. TV had plenty of channels. No fridge or microwave, but it did have a coffee maker with two coffee pods. Bathroom Everything worked and was clean. Hot water was hot. I appreciate having a tub instead of just a shower when traveling with kids. Location Great. Next to a subway stop right on Broadway. Convenient to Central Park. They don't do parking so nothing to say about that. Overall I'm not sure what people's expectations are when they book this place that leads them to write such negative reviews. It's the cheapest option in the area by far. Everything about it was totally fine. It's not a luxury resort nor claims to be. There's plenty to do in Manhattan outside of your hotel room so I'm not sure why that's an issue. There's so little affordable accomodation in the area that I'm glad this place exists. Will probably stay there again if we visit upper Manhattan.

The location is 10 out of 10

Clean rooms. Great location