Luxury Accommodations in Upper East Side

While the property is great, the cleaning staff and doormen were kind, the front desk was not as friendly and helpful. I was told weeks prior to my visit that they would arrange a wheelchair for my elderly mother at the hotel and only told a day before I needed it that they couldn’t give me one unless I rented it myself from an outside company. Not what I expected and was pretty disappointing. I also made sure to tip the front desk and staff so it’s surprising that they weren’t as accommodating.

Staff is exceptionally kind. Great little gym downstairs— quiet and recently renovated. Only disappointment is the fancy coffee machine hasn’t been available when I check out around 8. On four separate one-night stays: twice it was broken and twice the staff were cleaning and restocking. A small problem relatively, but the repeated inconvenience is a drag.

Excellent service and great location. The service from the bellman was exceptional!