Randolph Hotel Liverpool/Syracuse/Airport West, Trademark

3.0 star property
Suburban hotel with 24-hour fitness centre and free breakfast

Photo gallery for Randolph Hotel Liverpool/Syracuse/Airport West, Trademark

Exterior
Property amenity
Lobby sitting area
Free daily continental breakfast
Hypo-allergenic bedding, down duvets, desk, laptop workspace

Reviews

6.6 out of 10

Popular amenities

  • Breakfast included
  • Free airport shuttle
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$116
includes taxes & fees
1 Feb - 2 Feb

Explore the area

View map
441 Electronics Pkwy, Liverpool, NY, 13088
  • Place, Onondaga Lake Park
    ‪15 min walk‬
  • Place, Hopkins Road County Park
    ‪16 min walk‬
  • Place, Lake Onondaga
    ‪16 min walk‬
  • Airport, Syracuse, NY (SYR-Hancock Intl.)
    ‪6 min drive‬

Room options

Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 1 King Bed

Room, 2 Double Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 2 Double Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 2 Double Beds

Suite, 1 Double Bed, Non Smoking (1 Bedroom, Parlor Suite)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 Double Bed

Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 Double Bed

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 Double Bed

King Room - Non-Smoking

  • Sleeps 4

2 Double Beds, Deluxe Room, Non-Smoking

  • Sleeps 4

Deluxe King Room-Non-Smoking

  • Sleeps 4

1 Double Bed, Mobility/Hearing Accessible Room, Bathtub W/Grab Bars, Non-Smoking

  • Sleeps 2

2 Double Beds, Non-Smoking

  • Sleeps 4

1 Double Bed, Hearing/Mobility Accessible Room, Roll-in Shower, Non-Smoking

  • Sleeps 2

1 Double Bed, Mobility Accessible Room, Bathtub W/ Grab Bars, Non-Smoking

  • Sleeps 2

1 Double Bed, 1-Bedroom, Suite, Non-Smoking

  • Sleeps 1

About the area

Liverpool

At Randolph Hotel Liverpool/Syracuse/Airport West, Trademark you'll be within a 15-minute walk of Hopkins Road County Park and 2.2 km (1.4 mi) from Salt Museum. Highlights at this hotel include a complimentary breakfast, free self-parking and a free airport shuttle. .This business-friendly hotel offers free WiFi in public areas and a 24-hour fitness centre, and has a business centre. Other amenities include a 24-hour business centre and a microwave in a common area. There's also RV/bus/truck parking, along with the convenience of a free area shuttle. .Attractions within a 10-minute drive of this 3-property class Liverpool hotel include Destiny USA and Syracuse University.

What's nearby

  • Onondaga Lake Park - 15 min walk - 1.3 km
  • Hopkins Road County Park - 16 min walk - 1.4 km
  • Lake Onondaga - 16 min walk - 1.4 km
  • Salt Museum - 20 min walk - 1.7 km
  • Sainte Marie among the Iroquois - 1 min drive - 1.5 km

Getting around

  • Syracuse Regional Transportation Center - 8 min drive
  • Syracuse, NY (SYR-Hancock Intl.) - 8 min drive

Restaurants

  • ‪Jersey Mike's Subs - ‬20 min walk
  • ‪Starbucks - ‬2 min drive
  • ‪Francesca's Italian Kitchen - ‬2 min drive
  • ‪Denny's - ‬2 min drive
  • ‪Dunkin' - ‬3 min drive

About this property

Randolph Hotel Liverpool/Syracuse/Airport West, Trademark

Suburban hotel with 24-hour fitness centre and free breakfast
A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business centre and 3 meeting rooms. Free breakfast is available daily. Event space at this hotel measures 30000 square feet (2700 square metres) and includes conference space. An area shuttle within 3 miles and A roundtrip airport shuttle (available 24 hours) are free. A 24-hour fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Randolph Hotel Liverpool/Syracuse/Airport West, Trademark. Self parking is free.

This 3-star Liverpool hotel is smoke free.

  • 1 building
  • 198 guestrooms or units
  • 7 levels
  • Conference rooms
  • 30000 sq ft of conference space
  • 2700 sq. m of conference space
  • Continental breakfast (free)
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Wedding services available
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • No smoking on site
  • Microwave in a common area
Randolph Hotel Liverpool/Syracuse/Airport West, Trademark offers 198 air-conditioned accommodations with a hairdryer and an iron/ironing board. Beds feature down duvets. A pillow menu is available. Premium cable televisions are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour free return airport shuttle on request
  • Free area shuttle up to 3 miles
  • Free 24-hour train station pick-up and drop-off shuttle
  • Train station shuttle on request
  • Free bus station shuttle
  • Free shopping centre shuttle
  • Free uncovered self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free area shuttle
  • In-room cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping on request
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • 30,000 square feet of conference space
  • Computer station

Outdoors

  • In a state park
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch TV with premium cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport, train station and bus station; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from September 24 2025 to March 31 2026 (dates subject to change):
  • Swimming pool
The following facilities are closed on Monday, Thursday, Friday, Saturday and Sunday:
  • Bar/lounge
  • Restaurant
  • Indoor pool
The following facilities are closed on Tuesday and Wednesday:
  • Bar/lounge
  • Restaurant
  • Fitness facility
  • Indoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per day (maximum USD 500.00 per stay)
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.00 per day.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per day (maximum USD500.00 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn 37
Holiday Inn 37 Hotel
Holiday Inn 37 Hotel Syracuse-Liverpool-Exit
Holiday Inn Syracuse-Liverpool-Exit 37
Holiday Inn Syracuse-Liverpool-Exit 37 Hotel
Ramada by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37
Trademark Collection by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37 an IHG Hotel
Randolph House Hotel, Trademark Collection by Wyndham Hotel
Randolph House Hotel, Trademark Collection by Wyndham Liverpool

Frequently asked questions

What is the cancellation policy at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark?

Randolph Hotel Liverpool/Syracuse/Airport West, Trademark offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark?

As of 31 Jan 2026, prices found for a 1-night stay for 2 adults at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark on 1 Feb 2026 start from AU$116.11, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark?

Yep, Randolph Hotel Liverpool/Syracuse/Airport West, Trademark has a free self car park.

Are there any beaches close to Randolph Hotel Liverpool/Syracuse/Airport West, Trademark?

The closest beach to Randolph Hotel Liverpool/Syracuse/Airport West, Trademark is Oneida Shores (15.1 km).

Is Randolph Hotel Liverpool/Syracuse/Airport West, Trademark family-friendly?

You bet! With amenities such as a free shopping shuttle and a free airport shuttle, as well as free infant beds in the guestrooms, it's no surprise that Randolph Hotel Liverpool/Syracuse/Airport West, Trademark is a hit with families.

Does Randolph Hotel Liverpool/Syracuse/Airport West, Trademark serve breakfast?

Yeah, free continental breakfast is on offer weekdays between 6:30 AM and 9:30 AM and weekends from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

What time are check-in & check-out at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Randolph Hotel Liverpool/Syracuse/Airport West, Trademark Reviews

Reviews

6.6
Rating 10 - Excellent. 254 out of 1001 reviews
Rating 8 - Good. 214 out of 1001 reviews
Rating 6 - Okay. 198 out of 1001 reviews
Rating 4 - Poor. 168 out of 1001 reviews
Rating 2 - Terrible. 167 out of 1001 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Diana

Stayed 2 nights in Oct 2025

8/10 Good

charlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Easy parking
Stayed 1 night in Oct 2025

10/10 Excellent

Laila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities
it was just what I needed for a one night stay. Clean, easy place to get to from off the thruway. Would definitely recommend to others
Stayed 1 night in Oct 2025

4/10 Poor

Sheila

Disliked: Staff & service, amenities
I booked a room as I was participating in an event being held in the ballroom. Check-in was fine and nothing out of ordinary. I booked a king room, it did not have a mini fridge or microwave which are pretty standard for hotels these days, but rather just a Keurig. My husband and I needed to shower the next day and my husband had hot water for all of two minutes! He shut the water off to see if more hot water would come up in a minute for it to be ice cold. I called the front desk to make them aware that we don't have hot water and asked if we could use another room, maybe on a lower floor if hot water is having a hard time reaching the top floor which we were on. That was a no. Whomever was attending the front desk on Sunday 10/26 mentioned they would notify maintenance about the boiler and wouldn't have an idea when hot water would be made available, even after asking to use a different room to shower. The breakfast that was provided was close to empty by 9am when breakfast is being served until 10am. The main dining area had filthy tables including clear indications that some of the tables haven't been cleaned in quite some time because there was a layer of dust on them. People after us were not able to eat by the time they came down. Additionally, other guests were not happy they didn't have working heat in their rooms and had to use a space heater. I've stayed at way nicer places and didn't have a $100 security deposit being held. Should the owners of this hotel invest m
Stayed 1 night in Oct 2025

6/10 Okay

C.

Stayed 1 night in Oct 2025

6/10 Okay

Ayana

Travelled with partner
Disliked: Amenities, property conditions & facilities
The room could use an upgrade!! It smelled and looked old. The headboard was all scratched up and dingy! They did serve your usual breakfast which was good but GET DOWN THERE EARLY!! It did the job for a hotel stay. If you want luxury, spend luxury. I would book again.
The headboard
Nasty stain on fridge
The headboard
Stayed 2 nights in Oct 2025

10/10 Excellent

Peggy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking convenient and felt safe. Our room was perfect small issue I could’ve T room cooler The other room was good however the phone didn’t work and unfortunately the tub drain was very slow to drain and water came from under the tub but hotel staff came immediately. I would stay here again as these issues can happen anywhere and staff were very good
Stayed 1 night in Oct 2025

6/10 Okay

Larry

Stayed 1 night in Oct 2025

8/10 Good

Charlene

Stayed 1 night in Aug 2025

2/10 Terrible

Gerald

Travelled with partner
Disliked: Amenities, property conditions & facilities
No heat in room. No hot water. Sheets on bed would not stay in place as if using queen sheets on a king. No amenities in room. Breakfast not staffed and hardly any hot food available. Breakfast presentation looked like it was just thrown together. Didn't look safe to eat. We won't be back.
Stayed 3 nights in Oct 2025

8/10 Good

Jodeann

Stayed 1 night in Oct 2025

2/10 Terrible

Hannah

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom was very dirty. Dirty water coming out of tub. We didn’t use it
Stayed 1 night in Oct 2025

2/10 Terrible

Steve

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst experience ive ever had at a hotel. The first night we check in about 6:30pm. Got the "Deluxe King". Get off tge elevator on the 6th floor and was immediately greeted with an overwhelming smell of pot. The smell got worse as we walked down the hall to our room. Went down stairs to report the issue and the front desk; attendant seemed genuinely suprised. She said a manager should be in about 8:30pm, would check on it and get back to us. We never heard a thing from any managers. Now, the "Deluxe Room" was far from Deluxe, the room didnt even have a mini fridge to keep drinks cool or coffee maker for a fresh cup in the morning. Speaking of morning, we woke up the next morning trying to make the best of it, maybe a warm breakfast and hot cup of coffee would be good. Step outside the room to again be greeted by an potent stench of pot! Head downstairs to the lounge to get breakfast to discover they were out of EVERYTHING. 5 pump thremoses of coffee, all empty. Bacon, eggs, hashbrowns, sausage... all gone. Orange juice, apple juice, and milk...gone. the only thing you could make was toast or beagle... maybe dry cereal if you want cereal with no milk. Now Im super annoyed. So we eat our beagle and head back up stairs to get ready for the day. Go to jump in the shower... you guessed it COLD water! Not warm, cold! Try to discuss with a mangar and are told one will be in about 8:30 pm.
Stayed 1 night in Oct 2025

6/10 Okay

Kimberly

Stayed 1 night in Oct 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

6/10 Okay

Chienhua

Travelled with family
Breakfast was bad
Stayed 1 night in Oct 2025

10/10 Excellent

Marai

Stayed 1 night in Oct 2025

4/10 Poor

Joe

Disliked: Cleanliness, property conditions & facilities
Hallways intidy
Stayed 1 night in Oct 2025

8/10 Good

Fred

Stayed 1 night in Oct 2025

6/10 Okay

Chaeyoung

Stayed 1 night in Oct 2025

8/10 Good

Willie T

Travelled with family, Business traveller
It was okay
Stayed 1 night in Oct 2025

6/10 Okay

BERENICE

Liked: Cleanliness, staff & service
Disliked: Room comfort
Well the king bed dipped in the middle a good six inches!! We literally rolled onto each other and had to climb out. We arrived late both nights and I did not complain the first night and was busy the next day and forgot to ask for a different room and was so tired I did not want to move. It seemed the bed was even worse the second night. Also the smallest bathroom I have ever seen
Stayed 2 nights in Oct 2025

6/10 Okay

William

Stayed 1 night in Oct 2025

8/10 Good

zin chit

Stayed 1 night in Oct 2025