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3.8 out of 5

"Very well run, excellent amenity. Safe. " More

By a verified traveller on Thu 25 Jan 2024

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Hotel Description

The Capsule Hotel - Hostel puts you in the center of Sydney, 0.6 km (0.4 mi) from Hyde Park and 0.6 km (0.4 mi) from Sydney Town Hall. Highlights at this capsule hotel include a nightclub and a bar/lounge.

This capsule hotel has free WiFi in public areas, a game room, and a terrace. Additionally, you'll find laundry facilities, a microwave in a common area, and a refrigerator in a common area.

Attractions within a 30-minute walk of this Haymarket capsule hotel include Circular Quay and Star Casino.

Mixed Capsule

Bed Count room.options.bedSize.BunkBed.Singular Maximum Occupancy 1 Max

Female Capsule

Bed Count room.options.bedSize.BunkBed.Singular Maximum Occupancy 1 Max

Deluxe Single - Side Entrance

Bed Count room.options.bedSize.BunkBed.Singular Maximum Occupancy 1 Max

The Capsule Hotel - Hostel ratings based on 68 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Capsule Hotel - Hostel

Everyone (55) Students (3) Family (2) Other (1)
5 out of 5
Very well run, excellent amenity. Safe.

Posted by on 25 Jan. 2024

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Comment from Hotel Management

26 Jan. 2024 by The Capsule Hotel

Dear guest,Thank you for your review.Kind regards,The Capsule Hotel

3 out of 5
Very hard to find not clear on maps small signo after hours help

Posted by on 19 Jan. 2024

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Comment from Hotel Management

20 Jan. 2024 by The Capsule Hotel

Dear Guest, Thank you for taking time to share your review with us. We also mentioned while Check-In, for any emergencys the guests can go to Level 1 to our bar staff. Kind Regards,

5 out of 5
All was good

Posted by on 4 Dec. 2023

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Comment from Hotel Management

12 Dec. 2023 by The Capsule Hotel

Dear guest, Thank you for taking the time to share your review following your stay with us.Kind Regards,

2 out of 5
This was a difficult place to stay with low ceilings, no TV and generally uncomfortable.

Posted by on 17 Oct. 2023

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Comment from Hotel Management

18 Oct. 2023 by The Capsule Hotel

Dear Louise, Thank you for your review and for staying here with us. We're really appreciated your honesty. We wish you a lovely travel in the future. Thank you

2 out of 5
Mattress to thin may as well be sleeping on the floor. 1 shower didn’t work.

Posted by on 17 Sep. 2023

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Comment from Hotel Management

18 Sep. 2023 by The Capsule Hotel

Thank you for taking the time to share your review following your stay with us. We provide memory foam mattress which will more softener than a standard mattress. However, extra mattresses, pillows and duvet are available on level 3 reception. Our friendly staff will be more than happy to provide you with more information to assist you in your quest. Regarding the shower, it will be fixed soon.

4 out of 5
Check-in/out was simple. Staff were friendly. Spiral staircase up 4-5 levels, or a very long wait for an ancient, but functioning lift. The capsules are made of flimsy plastic that make unfathomable amounts of noise at the slightest human movement during the night. Pillow and doona were comfy, mattress was marginally too thin, but tolerable. Bathrooms were adequate but probably really do need a refresh. At the end of the day the shower was warm and with good pressure, so can’t complain too much. As always at shared room accommodation like this, your quality of sleep hinges on the respectfulness and common courtesy of your roommates. One of mine woke up at 4am and extremely loudly and uncaringly packed her back for an entire hour - plastic rummaging, throwing piles of food containers into bags, zips open/closed. Despite her disrespect, I have tried to provide an honest review of the hotel, even though that really tainted my night’s sleep. For the price, worth rolling the dice on decent roommates at this well situated hotel!

Posted by on 8 Aug. 2023

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Comment from Hotel Management

9 Aug. 2023 by The Capsule Hotel

Dear Bianca, Thank you for taking the time to share your review following your stay with us.We're saddened to hear you had a not so great experience with other guests. We do understand that some guests that are new to travelling or it being their first time away from home get a little over excited, but anti-social behaviour of any kind isn't tolerated, and we do wish that our receptionist been made aware of this so he could have resolved the issues caused.We hope to see you again. Kind Regards,

1 out of 5
$20 deposit Bed uncomfortable No shower toiletries so I skipped having one. I barely got any sleep that's how uncomfortable it was.i do not recommend Bed is way too low on the floor or above. Not noisy

Posted by on 6 Aug. 2023

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Comment from Hotel Management

7 Aug. 2023 by The Capsule Hotel

We are really concerned about your negative feedback. We would like to offer you our deepest apologies for the trouble you had to experience with us. We provide memory foam mattress which will more softener than a standard mattress. However, extra pillows and duvet are available on level 3 reception. Our friendly staff will be more than happy to provide you with more information to assist you in your quest.

4 out of 5
I think the beds could be a bit thicker, I understand that it might get in the way of the safes, but I guess you could put the safes higher up where the radio is, as I don't se the need for a built-in one these days, or they could be put in the lockers if that's feasible, just some ideas. I also found the blue lock light being permanently on to be a bit disturbing as I try to sleep, though I'm not sure what the situation is regarding the locks. I would feel safer I could still lock them, but I get why you wouldn't allow that anymore. Some more soundproofing would also be nice. And I noticed that one of the showers was a bit flooded with some of the water pooled in the vanity area for both the nights that I stayed at. Apart from that, it was still a satisfactory stay in a great location, with decent facilities and amenities.

Posted by on 28 May 2023

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Comment from Hotel Management

29 May 2023 by The Capsule Hotel

Dear guest,Thank you for your review.We provide memory foam mattress which will more softener than a standard mattress. However, extra duvets are available on level 3 reception. Our friendly staff will be more than happy to provide you with more information to assist you in your quest.Based on Australia’s fire safety regulations, all of the capsules need to be remained unlocked however each of every capsule comes with own locker to store luggage and belonging. While there are multiples capsules in one room, all guests are really respectful and will not open other capsules. But only guests staying in the same room can get access to the room. No others.We will pass your feedback to the management and our housekeepers to make sure that they do clean the bathrooms and the rooms thoroughly as cleanliness are our priority and also maintain the high standard of the cleanliness. As the bathrooms and toilets are also for share it maybe the previous guest has used it before we do have regular schedule for the housekeeping to clean it every day without fail. The management will try to review again the schedule if that the cause.Kind regards,The Capsule Hotel

5 out of 5
Value for money

Posted by on 21 May 2023

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Comment from Hotel Management

22 May 2023 by The Capsule Hotel

Dear guest, thank you for your review, we hope to see you soon!Kind regards,The Capsule Hotel

4 out of 5
Cool experience. Nice location. Easy access. But have to admit that I don't like the capsule Bit disappointed they're made out of cheap plastic that cracks and creaks each time you move. It's an awkward setting to get inside and out of one as its a massive mess of noise pollution. I think you should have spent lore money on the actual capsule as that's the experience we're going for.

Posted by on 23 Apr. 2023

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Comment from Hotel Management

25 Apr. 2023 by The Capsule Hotel

Dear guest, thank you for your review. We understand that some older capsules may be not very quiet when moving inside of it, but we are already working on a solution to that. We provide free ear plugs at the reception upon request, you just need to let our receptionists know.

Property Features

As a guest of The Capsule Hotel - Hostel, you'll find a nightclub, a terrace, and tour/ticket assistance. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. The Capsule Hotel - Hostel also features an arcade/game room, laundry facilities, and express check-out.

  • 70 guestrooms or units
  • Nightclub
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Game room or arcade
  • Terrace
  • ATM
  • Elevator
  • Smoking in designated areas
  • Microwave in a common area
  • Refrigerator in a common area
  • Lockers available
  • Bar or lounge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Sydney Central Station (1.1 km / 0.7 mi)
  • Metro station: Capitol Square Light Rail Station (0.2 km / 0.1 mi)

Room Amenities

The Capsule Hotel - Hostel offers 70 accommodations with safes. Guests can make use of the in-room full-sized refrigerators/freezers and microwaves. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access.

  • Refrigerator (full size)
  • Microwave
  • Shower
  • Hair dryer available
  • Safe
  • Climate control (air conditioning)

Food & Drink

Onsite venue - This bar serves light fare only.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 9:00 PM

Special check-in instructions:

The front desk is open daily from 10:00 AM - 9:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Please note that this property’s capsules must remain unlocked as stipulated by the local council’s fire safety regulations. Each capsule has its own locker.

The front desk at this property is open daily from 10:00 AM - 9:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Towels and toiletries are available for a surcharge.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 20 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Towels available for a fee (or guests may bring their own)
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Capsule Hotel Hostel Haymarket
  • Capsule Haymarket
  • The Capsule Hotel Hostel
  • The Capsule Hostel Capsule
  • The Capsule Hotel - Hostel Haymarket
  • The Capsule Hotel - Hostel Capsule Hotel
  • The Capsule Hotel - Hostel Capsule Hotel Haymarket

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.