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4.1 out of 5

"The unit itself was satisfactory and the staff I had contact with were cheerful and helpful. Room was clean and functional. The only discrepancy would ... " More

By a verified traveller on Mon 14 Sep 2020

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Studio Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Two Bedroom Apartment

Bed Count 2 Full Beds Maximum Occupancy 5 Max

One Bedroom Apartment

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Three Bedroom Apartment

Bed Count 3 Queen Beds Maximum Occupancy 7 Max

Hotel Description

A luxury stay in Sydney awaits you at Quest Castle Hill. Within a 30-minute stroll, you'll find Castle Hill Country Club and Hillsong Church. Highlights at this property include free in-room WiFi.

You can enjoy a TV with cable channels, and each apartment features an iPod dock, a coffee/tea maker, and an iron/ironing board. In-room dining is easy with amenities like a refrigerator, a microwave, and a stovetop.

This apartment building offers a business center, a terrace, and a garden. Added amenities include laundry facilities, barbecue grills, and a picnic area. There's also the convenience of free self parking.

With a stay at this 4.5-star Castle Hill property, you'll be 3.5 km (2.2 mi) from Castle Towers Shopping Centre and 4.2 km (2.6 mi) from Norwest Private Hospital.

Quest Castle Hill ratings based on 351 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quest Castle Hill

Everyone (194) Couples (84) Business (3) Family (77)
4 out of 5
The unit itself was satisfactory and the staff I had contact with were cheerful and helpful. Room was clean and functional. The only discrepancy would be location (in the back of a business complex) with views of carparks and traffic noise. Other than that, all good. Would (and probably will) stay again.

Posted by , from NSW Australia on 14 Sep. 2020

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2 out of 5
Noisy (woken up 2/4 times) at 5am due to mechanics nextdoor. Hally ways and stairwell smelt of cigarette smoke. Bathroom was so small that we couldnt access the sink properly to brush our teeth.

Posted by on 4 Sep. 2020

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Comment from Hotel Management

4 Sep. 2020 by Reception

Thank you for your review. We are so sorry about this and have contacted the mechanics and they also apologise for the noise made.

4 out of 5

Posted by on 4 Sep. 2020

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Comment from Hotel Management

11 Sep. 2020 by Reception

Thank you for a lovely review!

5 out of 5
Comfortable, quiet, lovely staff. Would recommend

Posted by , from Central coast NSW on 28 Aug. 2020

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Comment from Hotel Management

28 Aug. 2020 by Reception

Thank you for a lovely review!

5 out of 5
Great location and well equipped room! Very helpful staff!

Posted by on 27 Aug. 2020

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Comment from Hotel Management

27 Aug. 2020 by Reception

Thank you for a lovely review!

4 out of 5

Posted by on 6 Jul. 2020

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Comment from Hotel Management

7 Jul. 2020 by Reception

Thank you for a great review!

5 out of 5
Staff were nice and room clean. Good carparking. Great location

Posted by , from Sydney on 29 Jun. 2020

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Comment from Hotel Management

29 Jun. 2020 by Chelsea

Thank you for a lovely review!

2 out of 5

Posted by on 18 Jun. 2020

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Comment from Hotel Management

18 Jun. 2020 by Reception

Thank you for your review.

5 out of 5
It was very clean and comfortable. The size of the room was appropriate for me but for a larger person or two it would be too small. The bathroom was tight but fine for me and for one or two nights. I was happy with the rate charge and it was close to where my meeting was. I would stay there again and recommend it to anyone.

Posted by on 8 Jun. 2020

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Comment from Hotel Management

9 Jun. 2020 by Chelsea

Thank you for a lovely review!

4 out of 5
We had a pleasant stay at Quest Castle Hill. Staff were friendly and polite and rooms were clean. It was a little hard to find the apartments as we arrived at night and they are tucked away from the main road. The elevator was not operating but management advised us of this and gave us the option of cancelling. We opted to stay with the original plan and they gave us a discount for our troubles.

Posted by , from Melbourne on 1 Jun. 2020

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Comment from Hotel Management

1 Jun. 2020 by Reception

Thank you for an amazing review! We again are so sorry about our lift being out of order and the signage in our driveway entrance. We are looking into having more visible signage out up along our entrance.

Property Features

You'll find a business center on site. A terrace, tour/ticket assistance, and barbecue grills are also featured at the luxury Quest Castle Hill. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Sydney apartment.

  • 82 guestrooms or units
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Parking

Free self parking

Transport

  • Airport: Kingsford Smith Intl. Airport (SYD) (68.8 km / 42.8 mi)
  • Train station: Sydney Seven Hills Station (9.5 km / 5.9 mi)
  • Parking: Free self parking

Room Amenities

Quest Castle Hill offers 82 air-conditioned accommodations with iPod docking stations and coffee/tea makers. Guests can make use of the in-room full-sized refrigerators/freezers and microwaves. Guests can surf the web using the complimentary wireless Internet access. Cable television is provided. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • IPod dock
  • Television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Housekeeping (daily)
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7 AM - 11 PM. If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7 AM - 11 PM.
Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Cribs (infant beds) are available for AUD 5.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Ecolab (3rd party expert - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Staffed front desk
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 5.0 per day
  • Rollaway bed fee: AUD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Castle Hill Apartment
  • Quest Castle Hill
  • Quest Castle Hill Sydney
  • Quest Castle Hill The Hills Shire, Australia
  • Quest Castle Hill Apartment
  • Quest Castle Hill Castle Hill
  • Quest Castle Hill Apartment Castle Hill

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.