4.1 out of 5

"Convenient check in from car park and efficient staff. " More

By a verified traveller on Sun 05 Aug 2018

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Hotel Description

A luxury stay in Castle Hill awaits you at Quest Castle Hill. You'll be 1.7 km (1.1 mi) from Castle Hill Country Club and 3.4 km (2.1 mi) from Castle Towers Shopping Centre. Highlights at this property include free in-room WiFi.

You can enjoy a TV with cable channels, and each apartment features an iPod dock, a coffee/tea maker and an iron/ironing board.

This smoke-free apartment offers barbecues, dry cleaning/laundry services and a lift. Additionally, you'll find laundry facilities. There's also the convenience of free self parking.

With a stay at this 4.5-star Castle Hill property, you'll be 4.5 km (2.8 mi) from Castle Hill Heritage Park.

Studio Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$99 per night

One Bedroom Apartment

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Two Bedroom Apartment

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Three Bedroom Apartment

Bed Count 3 Queen Beds Maximum Occupancy 7 Max

Quest Castle Hill ratings based on 317 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quest Castle Hill

Everyone (180) Couples (76) Business (3) Family (64)
2 out of 5
Small rooms. Too far from amenities like restaurants and shops.

Posted by on 23 Jun. 2019

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Comment from Hotel Management

24 Jun. 2019 by Abi - Quest Castle Hill

We are sorry to hear about your stay. We have a cafe located less than a 5 minute walk away and a complimentary shuttle which can pick you up/ drop you off to the local restaurants and shops. It runs between 7am- 7pm, Monday - Friday. Kind Regards,

4 out of 5
Pots and pans could be bigger to make decent sized meals. Overall a nice place though

Posted by on 17 Jun. 2019

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Comment from Hotel Management

18 Jun. 2019 by Mathew

Dear Daniel, Thank you for your comments and we will ensure to stock a supply at reception for such requests. Regards Mathew

5 out of 5
Happy to return to this Motel. The staff and amenities are brilliant. Very helpful and accomodating with nothing being a problem. The property is very clean with plenty of extra linen in the room if required as well as all facilities to prepare and cook your own meals. I'll definitely be back again

Posted by on 6 Jun. 2019

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Comment from Hotel Management

11 Jun. 2019 by Abi - Quest Castle Hill

Good Morning! Thank you so much for writing such a positive review of our property! I will pass on this praise to our staff here at Quest Castle Hill. Kind Regards,

4 out of 5
Aside from the amenities in our room not functioning correctly - the bath/shower tap converter, we had a pleasant stay at Quest Castle Hill. The room was clean, tidy and well presented and staff on our check in and out were easy to deal with. We will use the venue again if we require to stay in the area.

Posted by on 3 Jun. 2019

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Comment from Hotel Management

4 Jun. 2019 by Reception

Good evening, Please forgive us for the bath/shower! Housekeeping has corrected that since your stay. We are so glad you enjoyed everything else. We look forward to seeing you again. Reception

4 out of 5
Suited quick stay in area we wanted to be in -friendly helpful reception person . Room very clean and well appointed. Only concern was shower head needed tightening and floor tiles a bit slippery in the shower

Posted by on 2 Jun. 2019

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Comment from Hotel Management

3 Jun. 2019 by Abi - Quest Castle Hill

Good Morning, Thank you for taking the time to write us some feedback. We will have our maintenance staff have a look at the shower head promptly and look at some ways to make the floor tiles less slippery. We hope you will come and stay with us again ! :) Kind Regards,

5 out of 5

Posted by on 1 Jun. 2019

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Comment from Hotel Management

3 Jun. 2019 by Abi - Quest Castle Hill

Good Morning, Thank you for that perfect score! We look forward to having you stay with us again soon. Kind Regards,

3 out of 5
Location is not convenient and the price is not really cheap.

Posted by on 26 May 2019

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Comment from Hotel Management

27 May 2019 by Abi - Quest Castle Hill

Thank you for taking the time to write us some feedback. Every comment is passed onto our management team to help us improve for the future. Kind Regards,

2 out of 5
Small, very, very, noisy rooms, uncomfortable mattress.

Posted by on 23 May 2019

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Comment from Hotel Management

27 May 2019 by Abi - Quest Castle Hill

Good Afternoon, We are sorry to hear about your experience! I will pass your message onto our management. Kind Regards,

4 out of 5
The Location was close to where I needed to go during my stay.

Posted by on 16 May 2019

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Comment from Hotel Management

20 May 2019 by Abi - Quest Castle Hill

Good Afternoon, Thank you for your feedback! We look forward to your next stay. Kind Regards,

4 out of 5

Posted by on 15 May 2019

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Comment from Hotel Management

20 May 2019 by Abi - Quest Castle Hill

Thank you for your kind score! Kind Regards,

Property Features

As a guest of Quest Castle Hill, you'll find a BBQ, laundry facilities, and dry cleaning/laundry services. The front desk is open around the clock. Self parking is free. This 4.5-star Castle Hill apartment is smoke free.

  • 82 guestrooms or units
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • BBQ grill(s)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi

Parking

Free self parking

Transport

  • Airport: Sydney, NSW (SYD-Kingsford Smith Intl.) (37.1 km / 23 mi)
  • Train station: Kellyville Station (6.9 km / 4.3 mi)
  • Parking: Free self parking

Room Amenities

Quest Castle Hill offers 82 forms of accommodation with iPod docking stations and an iron/ironing board. Televisions come with cable channels. This Castle Hill apartment provides complimentary wireless Internet access. Guests can make use of the in-room microwaves and coffee/tea makers.

  • iPod dock
  • Television
  • Cable channels
  • Microwave
  • Coffee maker
  • Iron and ironing board
  • Ensuite bathroom
  • Connecting rooms available

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 7 AM - 11 PM.
If you are planning to arrive after 11 PM, please contact the property in advance using the information on the booking confirmation.

The front desk at this property is open daily from 7 AM - 11 PM.
Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Cribs (infant beds) are available for AUD 5.0 per day.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Union Pay

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 5.0 per day
  • Rollaway bed fee: AUD 40.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Castle Hill Apartment
  • Quest Castle Hill
  • Quest Castle Hill Sydney
  • Quest Castle Hill The Hills Shire, Australia

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.