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Hotel Description

A luxury stay in Castle Hill awaits you at Quest Castle Hill. You'll be 1.7 km (1.1 mi) from Castle Hill Country Club and 3.4 km (2.1 mi) from Castle Towers Shopping Centre. Highlights at this property include free in-room WiFi.

You can enjoy a TV with cable channels, and each apartment features an iPod dock, a coffee/tea maker and an iron/ironing board.

This smoke-free apartment offers a business centre, a terrace and a garden. Other amenities include laundry facilities, barbecues and a picnic area. There's also the convenience of free self parking.

With a stay at this 4.5-star Castle Hill property, you'll be 4.5 km (2.8 mi) from Castle Hill Heritage Park.

Studio Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$128* Per night/room 27 Oct. - 28 Oct.

One Bedroom Apartment

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Two Bedroom Apartment

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Three Bedroom Apartment

Bed Count 3 Queen Beds Maximum Occupancy 7 Max

Quest Castle Hill ratings based on 330 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quest Castle Hill

Everyone (184) Couples (78) Business (3) Family (69)
4 out of 5
Location in light industrial block a bit of a turn off but for short stay rooms great and clean. Staff freindly and helpful

Posted by , from Central Coast NSW on 15 Sep. 2019

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Comment from Hotel Management

16 Sep. 2019 by Abi - Quest Castle Hill

Good Evening, Thank you for your review. I will ensure to pass on these comments to all our staff. Kind Regards,

4 out of 5

Posted by on 12 Sep. 2019

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Comment from Hotel Management

6 Oct. 2019 by Abi - Front Office Supervisor

Good Morning, Thank you for your score! We look forward to having you stay with us here again at Quest Castle Hill. Kind Regards,

4 out of 5

Posted by on 5 Sep. 2019

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Comment from Hotel Management

6 Oct. 2019 by Abi - Front Office Supervisor

Good Morning, Thank you for your very near perfect score! If there is a particular issue or area of improvement that can make our score a perfect 5 out of 5, please don't hesitate to write to us via email (questcastlehill@questapartments.com.au) or give us a call on (02) 8848 1500. Kind Regards,

4 out of 5
Accommodation was neat and tidy pleasant stay found it a little confusing as to where entrance was located

Posted by on 31 Aug. 2019

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Comment from Hotel Management

2 Sep. 2019 by Abi - Quest Castle Hill

Good Evening, Thank you for your review. We are in the processed of getting additional signage placed up to enable our guests to find us easier. Kind Regards

3 out of 5

Posted by on 23 Aug. 2019

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Comment from Hotel Management

8 Oct. 2019 by Kind Regards, Abi - Front Office Supervisor

Good Morning, Thank you for leaving us a score. We hope you come back and visit us again.

1 out of 5
The only positive was that it was very central for where I needed to be every day. Elevator had stained carpet. I had stains on my bedding which was extremely unhygienic and no one cleaned it during my entire stay. My room was never properly cleaned by room service each day; towels left rather than being replaced, used body wash never replaced, bed barely made, pillows left on floor. Aircon remote not working. Most dissatisfying was the fact that a gym was advertised, which was the deciding factor for me wanting to stay here, but when I got ready to use the gym I was told it was turned into a conference room. Had the advertisements been accurate I would’ve stayed somewhere else. Extremely unhappy and will not be returning.

Posted by on 16 Aug. 2019

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Comment from Hotel Management

8 Oct. 2019 by Kind Regards, Abi - Front Office Supervisor

Good Morning, We are sorry to hear about your experience. I will pass on all your comments to our management team and have them investigate the matter further.

4 out of 5

Posted by on 15 Aug. 2019

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Comment from Hotel Management

19 Aug. 2019 by Abi - Quest Castle Hill

Good Afternoon, Thank you for the feedback and for such a high score rating. Kind Regards,

3 out of 5
The air conditioning did not work in our room. So we were moved to another, however friends staying there the same night also had this issue and were not moved. There was also a strange smell throughout the halls and in the rooms, chemical and musty at the same time. The staff were very friendly and helpful to us. We would not stay here in future.

Posted by on 5 Aug. 2019

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Comment from Hotel Management

6 Aug. 2019 by Abi - Quest Castle Hill

Good Afternoon, We are sorry you had this experience during your stay. I will advise our maintenance staff and housekeeping supervisor about these issues and make sure your experience isn't replicated. Kind Regards,

5 out of 5
Fast friendly check in and out. Clean large apartment. Quiet

Posted by on 14 Jul. 2019

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Comment from Hotel Management

15 Jul. 2019 by Abi - Quest Castle Hill

Good Evening, Thank you for such a perfect score and kind review. Kind Regards,

3 out of 5
The staff on reception were friendly and professional, the bed was comfortable and the air-conditioning was very efficient. There was only one lift and the stairs were not able to be used as an alternative. This led to some congestion, as we arrived at a busy time. The lack of housekeeping services on Sundays was not published on Wotif (although it was part of the in-room information and was mentioned on the Quest website). The advertised gym was "closed".

Posted by , from Brisbane on 2 Jul. 2019

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Comment from Hotel Management

3 Jul. 2019 by Abi - Quest Castle Hill

Good Morning, Thank you for taking the time to write us a review. Our stairs are used in case of an emergency such as a fire. At all other times, we try to keep them clear. I will talk to management about trying to notify all future guests about the lack of daily housekeeping on Sunday and the removal of our Gym from various third party websites. Kind Regards,

Property Features

You'll find a business centre on site. A terrace, tour or ticket assistance, and a BBQ are also featured at the luxury Quest Castle Hill. Self parking is free. This 4.5-star Castle Hill apartment is smoke free.

  • 82 guestrooms or units
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi

Parking

Free self parking

Transport

  • Airport: Sydney, NSW (SYD-Kingsford Smith Intl.) (37.1 km / 23 mi)
  • Train station: Sydney Seven Hills Station (9.5 km / 5.9 mi)
  • Parking: Free self parking

Room Amenities

Quest Castle Hill offers 82 forms of accommodation with iPod docking stations and an iron/ironing board. Televisions come with cable channels. This Castle Hill apartment provides complimentary wireless Internet access. Guests can make use of the in-room microwaves and coffee/tea makers.

  • iPod dock
  • Television
  • Cable channels
  • Microwave
  • Coffee maker
  • Iron and ironing board
  • Ensuite bathroom
  • Connecting rooms available

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 7 AM - 11 PM.
If you are planning to arrive after 11 PM, please contact the property in advance using the information on the booking confirmation.

The front desk at this property is open daily from 7 AM - 11 PM.
Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Cribs (infant beds) are available for AUD 5.0 per day.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Union Pay

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 5.0 per day
  • Rollaway bed fee: AUD 40.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Castle Hill Apartment
  • Quest Castle Hill
  • Quest Castle Hill Sydney
  • Quest Castle Hill The Hills Shire, Australia
  • Quest Castle Hill Apartment
  • Quest Castle Hill Castle Hill
  • Quest Castle Hill Apartment Castle Hill

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.wotif.com/Sydney-Hotels-Quest-Castle-Hill.h1518865-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.