"Don’t have any problem only the bed it was dirty and the pillow is yellow seems like its not been wash for ages " More

By a verified traveller on Thu 21 Jun 2018

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Hotel Description

Home Backpackers puts you in the heart of Surry Hills, within just a 10-minute stroll of popular attractions like Capitol Theatre and Paddy's Market. Highlights at this hostel include free in-room WiFi.

You can enjoy ceiling fans, featured in all 36 rooms.

This smoke-free hostel offers free WiFi in public areas, a rooftop terrace and barbecues. Other amenities include laundry facilities, tour/ticket assistance and a front desk safe. There's also the convenience of an airport shuttle.

Attractions within a 10-minute walk of this Surry Hills hostel include Crown Street and World Square Shopping Centre.

Twin Room, Shared Bathroom

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
AU$54 per night

Bed in a Six Bed Mixed Dorm (Shared Bathroom)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Double or Twin Room, Ensuite

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Bed in a Four Bed Mixed Dorm (Shared Bathroom)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Double Room, Shared Bathroom

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Home Backpackers ratings based on 58 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Home Backpackers

Everyone (46) Couples (5) Students (1) Family (6)
3 out of 5

Posted by on 23 Apr. 2019

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Comment from Hotel Management

8 May 2019 by Nicolle

Hello, thank you for taking the time to leave us rank out of 5. Great to see we are above satisfactory. Hope you enjoy the rest of your travels. Home Backpackers Team

4 out of 5
Great location for a fantastic price. Walkable to anywhere. Room was incredibley clean.

Posted by on 4 Mar. 2019

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4 Mar. 2019 by Nicolle

Hello, Thank you for taking the time to leave us a review. Great to hear you enjoyed the price, location and the room. Hope you come and stay again. Home Backpackers Team

3 out of 5
Close to the train station and cheap for the night. However the bed was creaky, screeched with every movement, hard to get a good night’s sleep. There were no towels so we couldn’t have a shower. The unisex toilet windows faced out on to the rooftop so you could make eye contact with someone while in your cubicle, a little awkward. We arrived at 9pm and left at 7am between a train trip and plane flight, so wasn’t too bad, but wouldn’t want to spend any longer there. The lady who helped us check-in, I think her name was Marnie, was very lovely though.

Posted by , from Broken Hill on 26 Nov. 2018

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Comment from Hotel Management

17 Dec. 2018 by Ashley

Hello, Thank you for taking the time to leave us a review about your stay. We do our best to maintain the beds and tighten when needed. I have checked all toilets and the windows are either boarded up or there is frosted glass to prevent from anyone seeing. But I will look into this further. I will pass on your comments to the staff member on that day of check in. We wish you a Merry Christmas and a Happy New Year, safe travels for the future.

2 out of 5

Cheap for a reason

Pros: Free pancakes, friendly staff, price, location
Cons: cleanliness and freshness
Location: Central station and George Street within walking distance
The hostel is in a great location, walk to central station and city centre, and is good if you need to stay short term without spending much. But It smells in the hallways and there is grime on windows showing it doesn't get cleaned much. There are some panes missing in a bathroom window (we decided to shower when we got home) But the staff are friendly and we enjoyed some freshly made free pancakes for breakfast. The bed was comfy and we slept well. Just don't go in with high expectations and you will survive the experience and not spend hundreds on a hotel room.

Posted by , from Regional NSW on 26 Aug. 2018

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Comment from Hotel Management

29 Aug. 2018 by Ashley

Good Afternoon Linda, Thank you for taking the time to leave us a review about your recent stay with us. We appreciate all feedback and believe there is always room for improvement where needed. We are pleased to hear you enjoyed your overall stay with us and I will be sure to pass on your comments to our staff. I will speak with our cleaning staff in regards to the windows and have them cleaned as soon as possible. We are in the process of doing some maintenance and have noticed the panels in the windows which are on our list to get done. I'm unsure of what the smell could be, however, the floors are vacuumed everyday and shampooed every couple of months. There are several eatery's below our hostel which could be the reason there was a smell. I will be sure to look into it. Once again, that you for your review and we wish you all the best for your future travels. Kindest Regards,

5 out of 5
Don’t have any problem only the bed it was dirty and the pillow is yellow seems like its not been wash for ages

Posted by on 21 Jun. 2018

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Comment from Hotel Management

4 Jul. 2018 by Ashley

Good Morning, Thank you for taking the time to leave us a review about your stay at Home Backpackers. I am sorry to hear about the bed and pillow being dirty, since your departure we have rectified the above issues mentioned. We wish you all the best for your future travels. Thank you.

3 out of 5
Pros: Location
Cons: Could do with a tidy up
Ok cheap accomodation. Pretty basic and tired. Could do with a little tidyup . For the price though its what you would expect in the heart of Sydney

Posted by on 27 Nov. 2017

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28 Dec. 2017 by Nicolle

Hi, Thank you for taking the time to leave us a review. Enjoy the rest of your travels

3 out of 5

Good location, but...

Pros: Location, cleanness, nothing else.
Cons: More toilets. Elevator. Better internet.
Location: Central station, some restaurants
I liked the location, near to Central Station. Nice and kind staff. The room was comfy, but the floor had a lot of rooms and only 2 showers and toilet were available, fortunately it wasn't busy that night. Huge stairs to get the floor it wasn't pleasant with 2 heavy bags. Wifi was available but only 1GB which is not too much these days.

Posted by , from Santiago, Chile on 22 Nov. 2017

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Comment from Hotel Management

25 Nov. 2017 by Nicolle

Hi, Thank you for taking the time to leave us a review. The WiFi is free and unlimted. We use 1GB vouchers that are accessible from reception and our night manager. The hostel is a older building split between two levels. Reception staff are always happy to help with bags. More facilities are available on each level of the hostel for all guests to use. There are a lot of doors on the floor and some of those rooms do have private ensuite bathrooms. Thank you from The Home Team

3 out of 5

Not bad , save money.

My ensuite room not to bad, you can save money, good location and friendly staffs

Posted by , from perth on 21 Sep. 2017

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Comment from Hotel Management

3 Nov. 2017 by Nicolle

Hello, Thank you for taking the time to leave us a review. It's great to hear you had a good stay with us and it was cost effective for you. Hope you enjoy the rest of your travels. Home Backpackers Team

3 out of 5

Affordable stay and close to public transport

The accommodation was value for money, especially in terms of it's location. Although the place is maintained alright, I did not like the fact that the house keeping staff just barged into our room on 3 occassions, without even knocking the door. They really need to be educated about the privacy of customers.

Posted by , from Melbourne on 10 Sep. 2017

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Comment from Hotel Management

20 Sep. 2017 by Nicolle

Hello, Thank you for taking to leave us a review. Thank you for letting me know about the housekeeping not knocking when entering your room, I will speak with the team and advise of the correct way to enter a guests rooms at all times. Thank you, Home Backpackers Team

2 out of 5

Get what you pay for

Bed was barely worth sleeping on. Sheets were filthy. Toilet floor was covered in dirty toilet paper and urine

Posted by on 23 Jun. 2017

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Comment from Hotel Management

28 Jun. 2017 by Nicolle

Hello, Thank you for taking the time to leave us a review. At check-in we provide guests going into dorm rooms with clean rolled sheets. On the bed is a mattress protector which at times is mistaken as a sheet. They are regularly washed and changed. The rooms are serviced daily by our cleaners and checked by reception staff. Private rooms are cleaned after guests leave and serviced daily. The common areas are cleaned every 2 hours from 730am-10pm. Reception is open 8am-8pm and a night manger on after hours to deal with any issues in the hostel or guest discomforts. Sorry your experience was not a pleasant one with us. We do have private room with en suite which may suit you next time. Thank you Home Backpackers Team

Property Features

As a guest of Home Backpackers, you'll find a rooftop terrace, tour or ticket assistance, and a BBQ. WiFi and wired Internet are free in public spaces. A round-trip airport shuttle (available during limited hours) is available for a fee. Home Backpackers also features laundry facilities, a safe deposit box at the front desk, and a television in common area. This Surry Hills hostel is smoke free.

  • 36 guestrooms or units
  • 2 levels
  • 2 buildings
  • Terrace on the roof
  • Self-service laundry
  • Front desk (limited hours)
  • Front desk safe
  • Tour and ticket information
  • BBQ grill(s)
  • Television in lobby
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Transport

  • Airport: Sydney, NSW (SYD-Kingsford Smith Intl.) (9.6 km / 6 mi)
  • Train station: Sydney Central Station (0.4 km / 0.2 mi)
  • Metro station: Capitol Square Light Rail Station (0.4 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking:

Room Amenities

Home Backpackers offers 36 forms of accommodation with a ceiling fan and blackout curtains. This Surry Hills hostel provides complimentary wireless Internet access. Guests can make use of the shared/communal kitchen.

  • Communal kitchen
  • Blackout drapes
  • Ceiling fan

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 8 AM - 8 PM.
If you are planning to arrive after 8 PM, please contact the property in advance using the information on the booking confirmation.

Airport shuttle service is available during limited hours. Fees may apply. Contact the property in advance to get details.

The front desk at this property is open daily from 8 AM - 8 PM.
Guests arriving after 8 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Airport transport is offered during limited hours. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 20 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Home Backpackers Hostel Surry Hills
  • Home Backpackers Surry Hills

You should know

  • Children 18 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.