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Regency Inn & Suites

2.0 star property
Victorian hotel with 24-hour business centre and conference centre

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Photo gallery for Regency Inn & Suites

Exterior
Egyptian cotton sheets, premium bedding, pillow-top beds, desk
Combined shower/bathtub, free toiletries, hair dryer, towels
Egyptian cotton sheets, premium bedding, pillow-top beds, desk
Egyptian cotton sheets, premium bedding, pillow-top beds, desk
Reviews
6.2

Popular amenities

  • PoolPoolPool
  • HousekeepingHousekeepingHousekeeping
  • LaundryLaundryLaundry
  • Parking includedParking includedParking included
  • Parking availableParking availableParking available
  • Air conditioningAir conditioningAir conditioning

Explore the area

Map
21 Baldwin Street, West Springfield, MA, 01089
  • Popular LocationEastern States Exposition3 min walk
  • Popular LocationMGM Springfield3 min drive
  • Popular LocationBig E4 min drive
  • AirportHartford, CT (BDL-Bradley Intl.)25 min drive

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Kitchenette
Fridge
HDTV
Pillow-top bed
Blackout curtains
Premium bedding
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Kitchenette
Fridge
HDTV
Pillow-top bed
Blackout curtains
Premium bedding
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

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Courtyard by Marriott West Springfield
Pool
Parking included
Free WiFi
Air conditioning
4.5 out of 5, Wonderful, (318)
The price is AU$317
for 1 night
includes taxes & fees
7 June - 8 June
Courtyard by Marriott West Springfield

About the area

West Springfield

At Regency Inn & Suites you'll be within steps of Storrowton Village Museum and Eastern States Exposition. Highlights at this Victorian hotel include an outdoor swimming pool, free self-parking and a conference centre. .This business-friendly hotel offers free WiFi in public areas, a business centre and a 24-hour front desk. Additionally, you'll find a 24-hour business centre, a library and express check-out. There's also the convenience of extended parking. .Attractions within a 10-minute drive of this West Springfield hotel include Six Flags New England and MassMutual Center.

What's nearby

  • Eastern States Exposition - 3 min walk
  • MassMutual Center - 3 min drive
  • MGM Springfield - 3 min drive
  • Naismith Memorial Basketball Hall of Fame - 3 min drive
  • Big E - 4 min drive

Getting around

  • Springfield Union Station - 8 min drive
  • Westfield, MA (BAF-Barnes Municipal) - 24 min drive

Restaurants

  • Two Weeks Notice - 6 min walk
  • McDonald's - 18 min walk
  • Food Court - 6 min walk
  • China Star Restaurant - 3 min drive
  • Wendy's - 19 min walk

About this property

Regency Inn & Suites

Victorian hotel with 24-hour business centre and conference centre
A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 800 square feet (74 square metres) and includes a conference centre. An outdoor pool, a library, and tour/ticket assistance are also featured at the business-friendly Regency Inn & Suites. Limited free parking is available on a first-come, first-served basis.

This Victorian West Springfield hotel is smoke free.

  • 1 building
  • 48 guestrooms or units
  • 2 levels
  • Conference rooms
  • 800 sq ft of conference space
  • 74 sq. m of conference space
  • Business centre (24 hours)
  • Conference centre
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Tour and ticket information
  • Library
  • Television in lobby
  • No smoking on site
Regency Inn & Suites offers 48 accommodations with coffee/tea makers and a hairdryer. Pillowtop beds feature Egyptian cotton sheets and premium bedding. Guests can make use of the in-room fridges and microwaves.

Bathrooms include a combined bath/shower unit and complimentary toiletries. Flat-screen televisions come with cable channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking; reservations required
  • Free self parking on site
  • Extended parking on site (surcharge)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Things to do

  • Library
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (800 square foot of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • Building
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian-cotton sheets
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 30.00
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 30.00
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.00 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning deposit: USD 250.00

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 10.00 per night (rates may vary)
  • Early check-in fee: USD 30.00 (subject to availability)
  • Late check-out fee: USD 30.00 (subject to availability)
  • Rollaway bed fee: USD 30.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0008033250
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The tax ID number is C0008033250. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. 

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Regency Inn West Springfield
Regency West Springfield
Regency Inn & Suites Hotel
Regency Inn & Suites West Springfield
Regency Inn & Suites Hotel West Springfield

Frequently asked questions

What is the cancellation policy at Regency Inn & Suites?

Regency Inn & Suites offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Regency Inn & Suites?

Yep, Regency Inn & Suites has a free self car park. Onsite parking is limited.

Are there any beaches close to Regency Inn & Suites?

The closest beach to Regency Inn & Suites is Babbs Beach (13.2 km).

Does Regency Inn & Suites have a pool?

Regency Inn & Suites has an outdoor pool.

Is there a free airport shuttle available at Regency Inn & Suites?

No, Regency Inn & Suites does not offer an airport shuttle service.

What time are check-in & check-out at Regency Inn & Suites?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Regency Inn & Suites?

No, only service animals are allowed.

Regency Inn & Suites Reviews

Reviews

6.2
Rating 10 - Excellent. 107 out of 585 reviews" "
Rating 8 - Good. 135 out of 585 reviews" "
Rating 6 - Okay. 128 out of 585 reviews" "
Rating 4 - Poor. 105 out of 585 reviews" "
Rating 2 - Terrible. 110 out of 585 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

4.6/10

Amenities

5.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

melanie

It was awful going to this hotel I booked under Hotels.com and then see the place is closed down.
Stayed 1 night in Sep 2022

2/10 Terrible

Roberto

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
When we arrived at the property the hotel was shutdown without even communicating with us. This place is a dump do not book!
Stayed 1 night in May 2022

2/10 Terrible

Denise

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is abandoned. Furniture and mattresses out on side wall, overgrown grass and a junk car in the parking lot
Stayed 1 night in May 2022

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not able yo check in bc they were closed when I arrived just past and no one was in the office.
Stayed 1 night in Apr 2022

2/10 Terrible

LUIS

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2022

6/10 Okay

MaryBeth K

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When checking in, they asked for my friends ID too, which i have never had to deal with. Front desk lady appeared to be on " something" ,seemed like something was off. The room temp was 74, luckily they bought a fan. Refrig was off and full of water, all the lamps were unplugged. If you have reservations. Please make sure the room is ready to go.
Stayed 1 night in Nov 2021

4/10 Poor

James

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room was run down, the shower sprayed water all over the place. The walls need to be painted. There was a strange odor in the hallways.
Stayed 1 night in Nov 2021

4/10 Poor

Heather

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The bed was low to the ground and hard the pillows were like rocks. Every time a toilet flushed ours ran. The volume on the tv kept going up and down. The tiles in the shower were falling off. The ice and vending machines were all out of order and the free breakfast was not being served. There was a wrecked car in the parking lot and the whole building was cold very disappointed
Stayed 1 night in Nov 2021

6/10 Okay

joan

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
convient location to big E grounds walking distance good price India indian motief
Stayed 1 night in Nov 2021

6/10 Okay

Karin

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Nov 2021