2/10 Terrible
RON
Travelled with family
30 July 2025
The woman at the front desk appeared out "out of it" as she startled me from behind. As I approached the lobby I heard a woman's voice behind me saying "how's it going?". I was startled due to the sound of her voice and her appearance. She did not look like hotel staff. After going through an awkward 10 minutes checking in we headed to our room. The room appeared rundown and smelly. My wife decided to go to the pool with my son as I tried to relax in the room. As I'm relaxing I get repeated calls from my wife requesting that I come to the pool. After a while I decided to go see what is going on in the pool area. As I made my way to the pool area approaching the gate I noticed what appeared to be a homeless man darting out of the pool and out of the pool area. I was in shock as the homeless man my wife and were the only people at the pool area. The homeless man ran off before I could ask him what he was doing there. I then went to the front desk where the same homeless looking receptionist was and explained what happened. She dismissed it as nothing and then had the nerve to call me a wife beater. I then called the sheriff department. To my astonishment, the deputy did not care at all that random homeless people were using the hotel swimming pool. I was shocked as it is obviously dangerous having random homeless people using the pool where children are playing. There is no excuse for what I experienced and San Clemente as a whole should be ashamed.
RON
Stayed 1 night in Jul 2025
































