Wyndham Alltra Playa del Carmen Adults Only All Inclusive

4.0 star property

Photo gallery for Wyndham Alltra Playa del Carmen Adults Only All Inclusive

6 restaurants, international cuisine
Front of property
Property amenity
Premium Suite, 1 Bedroom, Oceanfront (Master) | Living area
Minibar, in-room safe, desk, blackout curtains

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Pool
The current price is AU$328
includes taxes & fees
17 June - 18 June

Explore the area

Map
Constituyentes Number 1, Playa del Carmen, QROO, 77710
  • Mamitas Beach
    ‪2 min walk‬
  • Playa del Carmen Main Beach
    ‪3 min walk‬
  • Quinta Avenida
    ‪3 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Standard Room, 2 Double Beds

Highlights

Patio
Air conditioning
LED TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
Hairdryer
Coffee/tea maker
  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 King Bed

Highlights

Patio
Air conditioning
LED TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
Hairdryer
Coffee/tea maker
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Queen Beds

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
Hairdryer
Coffee/tea maker
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 1 King Bed

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
Hairdryer
Coffee/tea maker
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed, Ocean View

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
Hairdryer
Coffee/tea maker
  • 40 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

Junior Suite, 2 Queen Beds, Ocean View

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
Hairdryer
Coffee/tea maker
  • 40 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 1 King Bed, Oceanfront

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
Hairdryer
Coffee/tea maker
  • 48 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Oceanfront (Master)

Highlights

Balcony
Separate sitting area
Air conditioning
LED TV
Blackout curtains
Sofa bed - queen
Private bathroom
Eco-friendly toiletries
  • 95 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Junior Suite, 1 King Bed (Beachfront Walk-Out)

Highlights

Patio
Air conditioning
LED TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
Hairdryer
Coffee/tea maker
  • 52 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Premium Suite, 1 Bedroom, Oceanfront (Master)

Highlights

Balcony
Separate sitting area
Air conditioning
LED TV
Blackout curtains
Sofa bed - queen
Private bathroom
Eco-friendly toiletries
  • 98 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

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About the area

Playa del Carmen

At Wyndham Alltra Playa del Carmen Adults Only All Inclusive you'll be within steps of popular attractions like Playa del Carmen Main Beach and Mamitas Beach. Highlights at this beachfront hotel include 6 restaurants, 2 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and mani/pedis. The buffet restaurant, Ventanas, serves international cuisine. With 2 poolside bars and 3 lounge bars to choose from, you can enjoy a drink at the hotel. Spend the day at the beach where you'll find cabanas, and enjoy the on-site gym and steam room. 2 meeting rooms, a conference centre, and a business centre are among the business amenities offered. Plus you'll find free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. There's also the convenience of car rentals on site. .Attractions within a short walk of this 4-property class Downtown Playa del Carmen hotel include Quinta Avenida and within a 20-minute walk you'll find Playa del Carmen Maritime Terminal.

What's nearby

  • Mamitas Beach - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Quinta Avenida - 3 min walk - 0.3 km
  • Central Square - 9 min walk - 0.8 km
  • Playa del Carmen Maritime Terminal - 19 min walk - 1.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Lobby Bar - ‬1 min walk
  • ‪Los Aguachiles - ‬2 min walk
  • ‪La Parrilla Playa - ‬3 min walk
  • ‪Café México - ‬1 min walk
  • ‪Pelicano's - ‬2 min walk

About this property

Wyndham Alltra Playa del Carmen Adults Only All Inclusive


Property Location
With a stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive, you'll be steps from Quinta Avenida and 3 minutes by foot from Mamitas Beach Club. This 4-star property is 0.2 mi (0.4 km) from Playa del Carmen Main Beach and 1.2 mi (1.9 km) from Playa del Carmen Maritime Terminal.

Rooms
Make yourself at home in one of the 287 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless Internet access is available to keep you connected. Bathrooms with separate bathtubs and showers are provided. Conveniences include phones and coffee/tea makers, and housekeeping is provided daily.

Amenities
Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as a complimentary water park, an outdoor pool, and a sauna. Additional features at this property include complimentary wireless Internet access, gift shops/newsstands, and a banquet hall.

Dining
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Grab a bite to eat at one of the property's 6 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/café. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the beach bar or one of the 4 bars/lounges.


Business, Other Amenities
Featured amenities include a business center, a 24-hour front desk, and ATM/banking services.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bella
  • Brasas
  • Off The Hook
  • Ventanas
  • Zarape

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym
  • Rooftop pool
  • Shopping
  • Steam room
  • Table tennis
  • Wine tasting room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • 4 buildings
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1999
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Panama Jack Resorts Playa del Carmen All Inclusive
Panama Jack Resorts Playa del Carmen All Inclusive Adults Only
Wyndham Alltra Playa del Carmen Adults Only All Inclusive Hotel

Frequently asked questions

What is the cancellation policy at Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

Wyndham Alltra Playa del Carmen Adults Only All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

As of 16 June 2025, prices found for a 1-night stay for 2 adults at Wyndham Alltra Playa del Carmen Adults Only All Inclusive on 17 June 2025 start from AU$327.57, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

Yep, Wyndham Alltra Playa del Carmen Adults Only All Inclusive is on Playa del Carmen Main Beach.

Is there a spa on site at Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

Yep, there is an onsite spa at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Wyndham Alltra Playa del Carmen Adults Only All Inclusive have a pool?

Yep, and guests love it! Wyndham Alltra Playa del Carmen Adults Only All Inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

Wyndham Alltra Playa del Carmen Adults Only All Inclusive features a rooftop pool, 2 poolside bars and a full-service spa.

Is Wyndham Alltra Playa del Carmen Adults Only All Inclusive family-friendly?

No, Wyndham Alltra Playa del Carmen Adults Only All Inclusive is an adults-only property.

Is there a free airport shuttle available at Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

No, Wyndham Alltra Playa del Carmen Adults Only All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

Relax with a coldie at the 2 poolside bars or 3 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

No, only service animals are allowed.

Wyndham Alltra Playa del Carmen Adults Only All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1526 out of 2665 reviews
Rating 8 - Good. 650 out of 2665 reviews
Rating 6 - Okay. 279 out of 2665 reviews
Rating 4 - Poor. 102 out of 2665 reviews
Rating 2 - Terrible. 108 out of 2665 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our expectations were exceeded considering our last min change. The original trip was supposed to be in Aruba, but since they required a vaccine I had no proof of, we were denied the flight and instead, we flipped the trip to playa del Carmen with the Wyndham. It was a lot of fun. Most of the staff was great. The ones who give it their all, you can tell don’t resent others and it’s a true pleasure to make our vacation fun. The ones who do, you can tell they don’t like young American men. At least that’s how I was made to feel even though I was in a cabana (paid extra), speaking Spanish, very respectful and with this one particular staff member, I always felt like a problem despite tipping well at the beginning of the day. Good spots within walking distance and we enjoyed even seeing the nearby beaches where locals go. The excursion team at the hotel were a joy to work with to get the right trip for us to see Chichen Itzá. Food was good, only ask is mangos for breakfast with the other nice fruits. I’d go back to this place for sure and even bring more family with us, and just not during spring break with my annoying and overly attention seeking fellow (young) Americans.
Stayed 3 nights in Mar 2025

8/10 Good

Rubi

Liked: Cleanliness, staff & service, property conditions & facilities
The beach has too many rocks Lack of drawers in the room It makes no sense to go from the beach to the pool through the property without a shower to rinse off before entering the hotel.
Stayed 6 nights in Mar 2025

8/10 Good

Crisanto

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Went to the ventanas buffet restaurant and told the lady at the booth we were their for a quick salad and dessert and she said quick delights has that, basically running us off and I said no we want the food from the buffet instead and she made a nasty face at us !
Stayed 2 nights in Mar 2025

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great place but no beach area
Stayed 3 nights in Mar 2025

4/10 Poor

Irene

Regret it.

Overpriced for the quality of food they offer, lack of access to the beach, limited hours to access the pool/food and overall the hotel starts simmering down and cutting activities around 8:30 pm.
Stayed 3 nights in Mar 2025

8/10 Good

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and close to the centre of Playa del Carmen. The staff was great - and the rooms are nice. The pool area is quite noisy - with loud music playing for much of the day... which was a big downside for us. And the beach is basically non-existent.
Stayed 7 nights in Mar 2025

10/10 Excellent

Herminia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful resort filled with amazing staff members who go above and beyond. The pool is great ans its walking distances from so many hiding gens! Def would recommended this spot. It doesn't have a private beach but its walking distances to multiple public beaches
Stayed 3 nights in Mar 2025

10/10 Excellent

Ulysses

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect.
Stayed 5 nights in Mar 2025

8/10 Good

Elyse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely one week stay at Wyndham in March 2025. This resort is really good for the mid-range price. Pros: - Best food I've had at an AI and honestly many restaurants I've been to. Even the buffet food was amazing. - 1 block away from Quinta so easy access to the town, food, shopping, nightlife, etc., but far enough away that you can't hear it all night. - Resort is clean and kept-up - Staff are friendly for the most part - Lots of areas to sit and rest or join the fun depending on your preference - We walked from ADO on Quinta and was an easy 15 minute walk to the hotel Cons: - Resort is a bit outdated and some of the wear and tear is showing - Beach is small and rocky on the very edge of the hotel - Seaweed piles up on the shore beside the beach and can smell if left in the sun - Guests get limited number of water bottles and can only receive 4 extra from room service. We did not get our allotted amount during house cleaning one day and staff still would only give us 4 as a "refill" - Octopus from Brasas gave mild food poisoning to our guest and another we spoke to. Resort is overall pretty good and would recommend for people wanting to stay at a budget-friendly AI
Stayed 7 nights in Mar 2025

10/10 Excellent

Sofia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One thing I didn’t love was that it smelled AWFUL until about 11:30 everyday. But it was a great trip! The buffet was great, italian was great. Zarape (Mexican) and Brasas (grill) were both awful. The bars were so fun, and the little beach bar was adorable. The beach at night wasn’t super secure but during the day the security did a good job for the most part from deflecting tourists scams. I didn’t love that everywhere I went it seemed like they were trying to get me to buy an extra package, and the spa people harassed me pretty aggressively, but again. I survived. Overall, I would totally stay again!
Stayed 5 nights in Mar 2025

8/10 Good

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jose, who did the yoga and other activities was great, lovely way to start each day practicing yoga overlooking the ocean
Stayed 5 nights in Mar 2025

10/10 Excellent

Kaitlyn

Stayed 9 nights in Feb 2025

6/10 Okay

Crystal

Stayed 2 nights in Mar 2025

10/10 Excellent

Zach

Stayed 7 nights in Feb 2025

10/10 Excellent

Renee

Stayed 5 nights in Feb 2025

10/10 Excellent

NICHOLAS Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this location 3 times now. It is the perfect size, the food is excellent at the restaurants and it is a very short walk to 5th Avenue. You could take part in any of the activities that they having going on all day or just relax in the sun! You really cant go wrong here.
Stayed 10 nights in Feb 2025

10/10 Excellent

Glenn A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent. Convenient to 5th street with excellent options and experiences. Through no fault of the property the beach is non-existent . North beach is very nice, had to walk north to enter water due to shoreline rocky conditions.
Stayed 8 nights in Feb 2025

10/10 Excellent

MARK

Travelled with partner
Liked: Cleanliness, amenities
Great stay I would recommend this resort to anyone! Great stay!
Stayed 10 nights in Feb 2025

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service
Our room with oceanfront views was peaceful, beautiful and spectacular. The food is good, the staff is helpful. There is a quiet part of the hotel near the beach and ocean, the pool is more of a party atmosphere - so it has whatever you prefer. The registration desk was our only complaint. They lack any sense of urgency for getting you checked in. Overall, we had a wonderful stay and would consider a return.
Stayed 7 nights in Feb 2025

10/10 Excellent

Sam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are all extremely kind and good at their jobs. The dining options in the resort are solid, and the food within each restaurant/ the buffet beat my expectations. Room service was prompt, gym was decent, and the pools and hot tub were very nice. I felt like the hotel played above my expectations. Also, as someone with severe food allergies, I felt well taken care of here. Every meal I was asked if I had allergies and was able to speak to a chef or waiter who could assist in making sure my meals were safe for me. Shoutout to Luis and Humberto!
Stayed 7 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing resort, pushy timeshare people

We had a wonderful time. Everything was amazing. Great food. Kind, caring and superb staff. Beautiful clean modern rooms (love the remodel from when we were there 8 years ago) Cant say enough good about the service, staff and food, as well as entertainment. Our only complaint would be that of Kathleen with the timeshare or as she says "membership". She is a liar and she is much too pushy. She does not know what NO means. We told her on day 1, No! we do not want anything to do with it but yet she continued to follow us around and harass us trying to get us to go sit through this timeshare presentation. She would hang near us at the entrance and ask where we were going while waiting for a taxi as well as ask when we would be back. I finally had to get stern with her and tell her it was none of her business. She bugged us about 4 different days of the 6 we were there. That is a total turn off. Get rid of the pushy timeshare people and we will most definitely be back.
Stayed 7 nights in Feb 2025

10/10 Excellent

Aidan

Liked: Cleanliness, staff & service
Stayed 6 nights in Feb 2025

10/10 Excellent

Robert

Travelled with family
Excellent
Stayed 7 nights in Feb 2025

8/10 Good

Susan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is very nice - not too large - nice pool area - decent entertainment. 1 block from shopping/restaurants in Playa Del Carmen which we loved. Only negative is the picture show a beach and we believe it was eroded from hurricane damage - is a beach at the far end of the resort. Staff was very kind and accommodating and friendly. Our room was ocean front - highly recommend that upgrade.
Stayed 7 nights in Feb 2025

4/10 Poor

Patrick, Bakersfield

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2025