A relaxing visit to So SPA can include deep-tissue massages, hot stone massages, and body wraps along with access to the spa tub and steam room. The fine-dining restaurant, Left Bank Cafe/Bistro, serves international cuisine. 1789 Wine & Jazz Lounge is the hotel's own tapas bar. Enjoy the 24-hour gym, Turkish bath/hammam, and sauna as well as access to bike rentals. 3003 square feet (279 square meters) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business center and limo/town car service. Other amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Cooked-to-order breakfast is available daily between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of car rentals on site.
Places within a 5-minute walk of this 5-star Queenstown City Centre hotel include Skycity Queenstown Casino and Creative Queenstown Arts & Crafts Market.
22 Jun. 2023 by Philip
Bonjour ParadaThank you so much for awarding us a perfect score of in your review! We are absolutely thrilled to hear that you had such a fantastic experience at Sofitel Queenstown.We take great pride in providing exceptional service and ensuring our guests have a memorable stay. Your positive feedback means the world to us and serves as a great motivation for our team to continue delivering outstanding hospitality.Should your travels bring you back to Queenstown, we would be delighted to welcome you again and provide another exceptional stay. Thank you for choosing Sofitel Queenstown, and we look forward to serving you in the future.Until next time,MerciPhilip Riley Operations Manager
10 May 2023 by Philip
Bonjour PaulThank you for choosing to stay with us at our Sofitel hotel and taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations and for any inconvenience caused by the issues you encountered during your stay.We appreciate your feedback regarding the bedside lamps and on-demand TV. We understand how important it is to have a comfortable and well-equipped room, and we apologize for any inconvenience caused by the issues you experienced. We are currently undergoing renovations to improve the lighting and upgrading the in-room features, and we hope that this will resolve the issue for future guests. We will also ensure that our staff members are properly trained on accessing on-demand TV services so that our guests can enjoy their favorite programs during their stay.Regarding the issues with the sinks and bathroom door stop, we apologize for any inconvenience caused. We take maintenance issues seriously, and we are working to ensure that all our rooms are in top condition for our guests.We are sorry to hear that your experience with us fell short of your expectations. We hope that you will give us another chance to provide you with the exceptional experience that we are known for.Thank you for choosing to stay with us, and we look forward to the opportunity to welcome you back in the future.RegardsPhilip
22 Jun. 2023 by Philip
Bonjour Barry,It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience we look forward to welcoming you back in the future.Merci,Philip RileyOperations Manager
26 Jun. 2021 by Guest Relations Executive
Bonjour and Kia Ora, We truly appreciate your wonderful feedback regarding your recent stay here at Sofitel Queenstown. We look forward to welcoming you again in the near future. Kind Regards, Lisa Cole Guest Relations Executive
28 May 2021 by Guest Relations Executive
Bonjour and Kia Ora, Thank you for your wonderful feedback regarding your recent stay here at Sofitel Queenstown Hotel & Spa. We look forward to welcoming you back to Sofitel upon your next Queenstown adventure. Kind Regards, Lisa Cole Guest Relations Executive
1 May 2021 by Guest Relations Executive
Bonjour, Thank you for taking the time to review your recent stay here at Sofitel Queenstown Hotel & Spa. I can see from your feedback that you enjoyed our central location, beautiful daily breakfast and the comfort of your guest room. We look forward to having the opportunity to welcome you back to Sofitel in the very near future. Kind Regards, Lisa Cole Guest Relations Executive
Sofitel Queenstown Hotel & Spa offers its guests a full-service spa, a sauna, and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A 24-hour business center, meeting rooms, and limo/town car service are available. Event space at this hotel measures 3003 square feet (279 square meters) and includes conference space. Spa services, tour/ticket assistance, and multilingual staff are also featured at the luxury Sofitel Queenstown Hotel & Spa. Parking is available for a fee. This 5-star Queenstown hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi
Valet parking (surcharge)
Sofitel Queenstown Hotel & Spa offers 82 accommodations with DVD players and minibars. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature down comforters. A pillow menu is available. 32-inch LCD televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include espresso makers and safes. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.
For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.
Left Bank Cafe/Bistro - This fine-dining restaurant specializes in international cuisine.
1789 Wine & Jazz Lounge - This tapas bar specializes in international cuisine. Open daily.
24-hour room service is available.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Union Pay, debit cards, and cash. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 5 stars.
Official New Zealand Rating provided by Qualmark®