"Impossible to read in the room at night. Bedside lamps were useless.
No on demand tv. It said there was but only had Sky and no staff member knew to a
...
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More
A luxury stay in the heart of Queenstown awaits you at Sofitel Queenstown Hotel & Spa. Within steps you'll find Toi o Tahuna and Fear Factory Queenstown. Highlights at this eco-certified hotel include in-room free WiFi, free Internet, and balconies.
A relaxing visit to So SPA can include deep-tissue massages, hot stone massages, and body wraps along with access to the spa tub and steam room. The fine-dining restaurant, Left Bank Cafe/Bistro, serves international cuisine. 1789 Wine & Jazz Lounge is the hotel's own tapas bar. Enjoy the 24-hour gym, Turkish bath/hammam, and sauna as well as access to bike rentals. 3003 square feet (279 square meters) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business center and limo/town car service. Other amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Cooked-to-order breakfast is available daily between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of car rentals on site.
Places within a 5-minute walk of this 5-star Queenstown City Centre hotel include Skycity Queenstown Casino and Creative Queenstown Arts & Crafts Market.
Sofitel Queenstown Hotel & Spa ratings based on 215 Verified Reviews
Review Summary
4.8
out of 5
5.0 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Sofitel Queenstown Hotel & Spa
Everyone (63)Couples (136)Family (16)
5 out of 5
Posted by Parada on 23 May 2023
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Comment from Hotel Management
22 Jun. 2023
by Philip
Bonjour ParadaThank you so much for awarding us a perfect score of in your review! We are absolutely thrilled to hear that you had such a fantastic experience at Sofitel Queenstown.We take great pride in providing exceptional service and ensuring our guests have a memorable stay. Your positive feedback means the world to us and serves as a great motivation for our team to continue delivering outstanding hospitality.Should your travels bring you back to Queenstown, we would be delighted to welcome you again and provide another exceptional stay. Thank you for choosing Sofitel Queenstown, and we look forward to serving you in the future.Until next time,MerciPhilip Riley Operations Manager
3 out of 5
Impossible to read in the room at night. Bedside lamps were useless.
No on demand tv. It said there was but only had Sky and no staff member knew to access it on demand.
Terrible for a top class hotel.
Had two different rooms, both had cracked sinks, one no door stop on the bathroom door so it smashed into the bath.
Overall very disappointing.
Elsewhere next time.
Posted by Paul on 5 May 2023
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Comment from Hotel Management
10 May 2023
by Philip
Bonjour PaulThank you for choosing to stay with us at our Sofitel hotel and taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations and for any inconvenience caused by the issues you encountered during your stay.We appreciate your feedback regarding the bedside lamps and on-demand TV. We understand how important it is to have a comfortable and well-equipped room, and we apologize for any inconvenience caused by the issues you experienced. We are currently undergoing renovations to improve the lighting and upgrading the in-room features, and we hope that this will resolve the issue for future guests. We will also ensure that our staff members are properly trained on accessing on-demand TV services so that our guests can enjoy their favorite programs during their stay.Regarding the issues with the sinks and bathroom door stop, we apologize for any inconvenience caused. We take maintenance issues seriously, and we are working to ensure that all our rooms are in top condition for our guests.We are sorry to hear that your experience with us fell short of your expectations. We hope that you will give us another chance to provide you with the exceptional experience that we are known for.Thank you for choosing to stay with us, and we look forward to the opportunity to welcome you back in the future.RegardsPhilip
5 out of 5
Posted by Barry on 5 May 2023
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Comment from Hotel Management
22 Jun. 2023
by Philip
Bonjour Barry,It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience we look forward to welcoming you back in the future.Merci,Philip RileyOperations Manager
4 out of 5
Posted by James on 15 Jun. 2022
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5 out of 5
Awesome Hotel in great location
Posted by Barry on 4 Jun. 2022
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5 out of 5
I was travelling alone so it was great to have so much friendly support for the four nights I was there. The whole hotel is stunning. Both breakfast and evening meals are of a very high standard as is the service. I was looked after in the restaurant by a lovely lady called Michaela - nothing was too much trouble for her. My accomodation was excellent - comfortable with lots of thoughtful extras like bottled water. I can recommend the full body massage - wonderful and relaxing by a lovely lady with magic hands. If I was to revisit Queenstown I would not hesitate to come back to the Sofitel - great experience all round which I will certainly recommend to others. Also the location was perfect for shops and local restaurants. The “be kind” message is certainly there. 😊
Posted by Denise on 18 Dec. 2021
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5 out of 5
Staff were top notch, professional, friendly and accommodating
Room was great quality and very clean
Location was absolutely superb within walking distance to so many food places and activities
Posted by Mark on 24 Oct. 2021
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5 out of 5
Fantastic place both in location and comfort
Posted by a verified traveller on 20 Jun. 2021
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Comment from Hotel Management
26 Jun. 2021
by Guest Relations Executive
Bonjour and Kia Ora,
We truly appreciate your wonderful feedback regarding your recent stay here at Sofitel Queenstown.
We look forward to welcoming you again in the near future.
Kind Regards,
Lisa Cole
Guest Relations Executive
5 out of 5
Good hotel, enjoyable stay.
Posted by a verified traveller on 22 May 2021
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Comment from Hotel Management
28 May 2021
by Guest Relations Executive
Bonjour and Kia Ora,
Thank you for your wonderful feedback regarding your recent stay here at Sofitel Queenstown Hotel & Spa. We look forward to welcoming you back to Sofitel upon your next Queenstown adventure.
Kind Regards,
Lisa Cole
Guest Relations Executive
5 out of 5
Great position, breakfast, bed, shower and service. Would definitely go back.
Posted by a verified traveller on 26 Apr. 2021
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Comment from Hotel Management
1 May 2021
by Guest Relations Executive
Bonjour,
Thank you for taking the time to review your recent stay here at Sofitel Queenstown Hotel & Spa. I can see from your feedback that you enjoyed our central location, beautiful daily breakfast and the comfort of your guest room. We look forward to having the opportunity to welcome you back to Sofitel in the very near future.
Kind Regards,
Lisa Cole
Guest Relations Executive
Sofitel Queenstown Hotel & Spa offers its guests a full-service spa, a sauna, and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A 24-hour business center, meeting rooms, and limo/town car service are available. Event space at this hotel measures 3003 square feet (279 square meters) and includes conference space. Spa services, tour/ticket assistance, and multilingual staff are also featured at the luxury Sofitel Queenstown Hotel & Spa. Parking is available for a fee. This 5-star Queenstown hotel is smoke free.
1 building
82 guestrooms or units
6 levels
2 dining venues
Meeting rooms
3003 sq ft of conference space
279 sq m of conference space
Built in 2005
Deli
Ski equipment storage
Business center (24 hours)
Conference space
Breakfast available (surcharge)
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Car service
Tour and ticket information
Concierge
Wedding services available
Beauty salon
Newspapers in lobby (free)
Bellhop
Elevator
No smoking on site
Bar or lounge
Family Friendly Amenities
Free WiFi
Snack bar/deli
Laundry facilities
Free cribs/infant beds
DVD player
Internet
Available in all rooms:
Free WiFi
, Free wired internet
Available in some public areas:
Free WiFi
Parking
Valet parking (surcharge)
Transport
Parking: Valet parking available for a surcharge
Room Amenities
Sofitel Queenstown Hotel & Spa offers 82 accommodations with DVD players and minibars. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature down comforters. A pillow menu is available. 32-inch LCD televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include espresso makers and safes. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.
Private balcony
Sitting area
Jetted tub
Minibar
In-room dining (24 hours)
LCD television
Satellite channels
Movies for purchase
DVD player
Espresso maker
Hypo-allergenic bedding
Down blanket
Pillow options
Separate shower and tub
Rainfall showerhead
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Nightly turndown service
Newspapers (free)
Massage in room (surcharge)
Hair dryer
Safe
Bathrobes
Slippers
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.
Left Bank Cafe/Bistro - This fine-dining restaurant specializes in international cuisine.
1789 Wine & Jazz Lounge - This tapas bar specializes in international cuisine. Open daily.
24-hour room service is available.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 5
Couples treatment rooms
Manicures and pedicures
Body wraps
Body scrubs
Spa tub in spa
Massages
Hot stone massage
Deep tissue massage
Swedish massage
Steam room in spa
Sports massage
Hotel Policies
Check-in
Check-in time starts at 2 PM
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for NZD 95.0 per night.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Union Pay, debit cards, and cash. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Parking height restrictions apply
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards
UnionPay
Staffed front desk
Smoke detector
LGBTQIA friendly
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Gloves are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is not available
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
Individually wrapped food options are available for lunch
Individually wrapped food options are available for dinner
Individually wrapped food options are available through room service
No gap period between guests' stays
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitisation practices of any association
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is available
Reservation might be required for some facilities on site
Mobile key entry is not available
Food service has been amended for enhanced safety
Property does not offer on-site COVID-19 testing
Fees
Guests will be asked to pay the following charges at the property:
Deposit: NZD 100.00 per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for cooked-to-order breakfast: approximately NZD 42 per person
Valet parking fee: NZD 50 per day (in/out privileges)
Rollaway bed fee: NZD 95.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hotel Sofitel Queenstown
Queenstown Sofitel
Queenstown Sofitel Hotel
Sofitel Hotel Queenstown
Sofitel Queenstown
Sofitel Queenstown Hotel
Sofitel Queenstown Hotel And Spa
Sofitel Queenstown Hotel Queenstown
Sofitel Queenstown Hotel And Spa
Queenstown Sofitel
Sofitel Queenstown Hotel Spa
Sofitel Queenstown & Spa
Sofitel Queenstown Hotel & Spa Hotel
Sofitel Queenstown Hotel & Spa Queenstown
Sofitel Queenstown Hotel & Spa Hotel Queenstown
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Awards & Affiliations
Qualmark
National Rating
Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 5 stars.
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Frequently Asked Questions
Sofitel Queenstown Hotel & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.
Sofitel Queenstown Hotel & Spa uses enhanced cleaning measures, ensures social distancing, and gives staff personal protective equipment. There is a shield between guests and staff in the main contact areas and contactless room service is available.
Yep, Sofitel Queenstown Hotel & Spa has valet parking with in/out privileges for NZD 50 per day.
Yep, Sofitel Queenstown Hotel & Spa is a short 3-minute walk from Queenstown Beach. Fun beach activities include waterskiing, windsurfing and parasailing.
Yep, So SPA is available for guests. It has a spa tub and a steam room. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.
A hot tub and couples spa treatments, as well as jetted baths and private balconies in the guestrooms, help set the scene for a romantic weekend at Sofitel Queenstown Hotel & Spa.
You bet! With amenities like laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise Sofitel Queenstown Hotel & Spa is a hit with families.
No, but there are jetted bathtubs in the guestrooms.
You bet, cooked-to-order breakfast is served daily between 6:30 AM and 10:30 AM.
No, Sofitel Queenstown Hotel & Spa does not offer an airport shuttle service.
Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
