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Ramada Queenstown Central

4-star property
24 Frankton Road, Queenstown, 1800 796 370
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4.3 out of 5
Very good!
See all 146 wotif Reviews

"Good location, handy for town and transport. Room service very ordinary and was never completed before the specified 4 p.m. Bins were missed and soap, ... " More

By a verified traveller on Wed 13 Mar 2024

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Hotel Description

At Ramada Queenstown Central you'll be within a short 5-minute stroll of Queenstown Gardens and Queenstown Beach. Highlights at this eco-certified hotel include a restaurant, a 24-hour gym, and a bar/lounge.

This smoke-free hotel offers free WiFi in public areas, a fitness center, and concierge services. Other amenities include laundry facilities, ski storage, and ski passes. Each morning local cuisine breakfast is served between 6:30 AM and 11:00 AM. There's also the convenience of limited parking.

In proximity to this 4-star Queenstown City Centre hotel you'll find The Remarkables Ski Area.

Hotel Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$197* Per night/room 19 May - 20 May

One Bedroom Apartment, Lake View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two Bedroom Apartment, Lake View

Bed Count 2 King Beds Maximum Occupancy 4 Max

Two Bedroom Apartment

Bed Count 2 King Beds Maximum Occupancy 4 Max

Hotel Room, Lake View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ramada Queenstown Central ratings based on 146 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Ramada Queenstown Central

Everyone (55) Couples (56) Family (23)
3 out of 5
Good location, handy for town and transport. Room service very ordinary and was never completed before the specified 4 p.m. Bins were missed and soap, coffee, milk etc not always replenished. It appeared to be staffed by unskilled backpackers. How hard would it be to train people properly and give them check-lists to follow? But that comment could apply to Queenstown generally.

Posted by on 13 Mar. 2024

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Comment from Hotel Management

16 Mar. 2024 by Jacob, FOM

Hi Peter,we are sorry for the housekeeping issues. This will be addressed with the team directly.Kind regards

4 out of 5
It was a 10 minute walk to the town down through the Queenstown Gardens which made it a convenient place to stay for the price. Parking needs to be reserved in advance as on-street parking is limited. I felt safe walking back to the hotel at night in beautiful Queenstown.

Posted by on 5 Feb. 2024

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Comment from Hotel Management

6 Feb. 2024 by Jacob, FOM

Thanks for staying with us Donna. We appreciate your feedback!

4 out of 5
Rubbish bin still full

Posted by on 21 Jan. 2024

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Comment from Hotel Management

22 Jan. 2024 by Jacob, FOM

Thank you for your review. In case of any issues please contact our Front Desk immediately for assistance.Kind regards

4 out of 5

Posted by on 17 Jan. 2024

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Comment from Hotel Management

6 Feb. 2024 by Jacob, FOM

Thank you!

3 out of 5
The check in process was easy. I was quite disppointed with the staff service though. This needs to improve drastically.

Posted by on 15 Jan. 2024

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Comment from Hotel Management

17 Jan. 2024 by Jacob, FOM

Thank you for your review Mazrooh. We are sorry to hear about your bad experience. If you can provide more information so we can address it directly that would be much appreciated.Kind Regards

4 out of 5
Great place to stay, walking distance to everything Comfy beds, 1 bdrm apt great size (although wardrobe a little pokey) Staff polite & helpful - room was ready before check in time Awesome service & pizzas at Coco Cabanas

Posted by on 10 Jan. 2024

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Comment from Hotel Management

14 Jan. 2024 by Jacob, FOM

Thank you for your review Sharon!

4 out of 5
While the location was great, the entrance was a little hard to find. Staff were ok but not helpful. As there was a "boil notice" on the water I would have expected that you would provide at least 1 bottle of water in the room. I am sure that the shop in the hotel would have like the increase in sales. Disappointed that there was not parking for me either and gave no real direction as to the location of where to park.

Posted by on 26 Nov. 2023

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Comment from Hotel Management

29 Nov. 2023 by Jacob, FOM

Dear Reece,thank you for your review. There is a drinking water dispenser in our lobby and a bottle refilling station so I can assure you all our guests have a source of enough drinking water during the Council boil water notice. The cafe in our lobby is not a part of our hotel and their revenue is not our business.As mentioned on the booking website for everyone to get familiar with there is a basement parking available which needs to be booked if you'd like to use it.Kind Regards

5 out of 5
All good. But please check the lint filter in the washing machine. Looked like it hadn’t been cleaned out for months. It was about 7mm thick of wet lint.

Posted by on 4 Oct. 2023

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Comment from Hotel Management

7 Oct. 2023 by Jacob, FOM

Hi Kevin, thank you for your review. The information has been passed onto our housekeeping team.Kind Regards

4 out of 5
The building and fitout is very basic. Internal structural frames cut down the usable floor area. Furniture is quite budget and basic. Great location. Won’t be using Ramada again.

Posted by on 20 Jul. 2023

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Comment from Hotel Management

21 Jul. 2023 by Ramada Queenstown Central

Thank you for your feedback Richard, we are happy to hear that the location was to your liking!

5 out of 5
Reception staff were extremely helpful.

Posted by on 13 Jul. 2023

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Comment from Hotel Management

13 Jul. 2023 by Tom

Thank you for your feedback Anita, I'll pass this on to the rest of our team. We hope to see you again soon.

About the Ramada Queenstown Central

Location 24 Frankton Road, Queenstown, 9300

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 1076 square feet (100 square meters) and includes conference space. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the eco-certified Ramada Queenstown Central. This 4-star Queenstown hotel is smoke free.

  • 131 guestrooms or units
  • 1076 sq ft of conference space
  • 100 sq m of conference space
  • Ski lift tickets
  • Ski equipment storage
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Room Amenities

Ramada Queenstown Central offers 131 accommodations with hair dryers and irons/ironing boards. Flat-screen televisions are featured in guestrooms. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • Flat-screen television
  • Electric kettle
  • Shower
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)

Food & Drink

For a fee, guests can enjoy local cuisine breakfast daily from 6:30 AM to 11:00 AM.

Coco Cabana by Franks - Onsite restaurant.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:00 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 10:00 PM. If you arrive at the property after hours, you'll need to check in at an alternate location: [Lockbox located at Ramada Queenstown Central's front doors.]. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their passport before arrival.

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 10:00 PM.
Guests arriving after hours will need to go to the following location to check in: Lockbox located at Ramada Queenstown Central's front doors.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their passport before arrival.

Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for NZD 80.0 per night.
  • Cribs (infant beds) are available for NZD 25.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a smoke detector and a security system in each accommodation. Cashless payment methods are available for all transactions.

  • Children stay free
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Front desk opens daily at 7:00 AM
  • Front desk closes daily at 10:00 PM
  • Events/parties not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Children stay free - maximum age 5
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • gap period enforced between guest stays 72 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Mobile key entry is not available
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guests must provide a copy of their passport in advance

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately NZD 15–32 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: NZD 25.0 per night
  • Rollaway bed fee: NZD 80.0 per night
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ramada Queenstown Central Hotel
  • Ramada Queenstown Central Queenstown
  • Ramada Queenstown Central Hotel Queenstown

You should know

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

  • Qualmark

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.