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Catalonia Yucatan Beach - All Inclusive

3.5 star property
On private beach with 4 outdoor pools, near CEDAM Museum

Photo gallery for Catalonia Yucatan Beach - All Inclusive

4 outdoor pools, pool umbrellas, pool loungers
Lobby
View from room
Exterior
Premium Ocean Front

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot tub
  • On private beach
  • All-inclusive
  • Spa
  • Gym

Explore the area

Map
Av. Xcacel Lote 1, Manzana 18, Plano 2, Solidaridad, Puerto Aventuras, QROO, 77782
  • Dolphin Discovery
    ‪8 min walk‬
  • Puerto Aventuras Marina
    ‪11 min walk‬
  • Puerto Aventuras Golf Club
    ‪19 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Premium Ocean Front

Premium Ocean Front | View from room

Premium Ocean Front

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Eco-friendly toiletries
Private bathroom
Hairdryer
  • 35 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Yucatan Room SGL

1 bedroom, in-room safe, desk, blackout curtains

Comfort Yucatan Room SGL

7.0 out of 10
Good
(2 reviews)

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Eco-friendly toiletries
Private bathroom
Hairdryer
  • Sleeps 1
  • 1 King Bed OR 1 Queen Bed

View all photos for Comfort Yucatan Room

1 bedroom, in-room safe, desk, blackout curtains

Comfort Yucatan Room

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

About the area

Puerto Aventuras

An all-inclusive stay in Puerto Aventuras awaits you at Catalonia Yucatan Beach - All Inclusive. Within just a 15-minute stroll, you'll find CEDAM Museum and Puerto Aventuras Marina. Highlights at this beachfront property include 5 restaurants, 4 outdoor swimming pools and a full-service spa. .A relaxing visit to Alegría Spa can include deep-tissue massages, hot stone massages, aromatherapy and hydrotherapy along with access to the sauna. The buffet restaurant, La Brisa, serves international cuisine and is open for breakfast, lunch and dinner. With 2 beach bars and 2 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach and enjoy the on-site nightclub, free kids' club and gym. Other amenities include free Wi-Fi in public areas, an outdoor tennis court and a hot tub. Free buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also the convenience of free valet parking. .With a stay at this 3.5-property class Puerto Aventuras property, you'll be 1.4 km (0.9 mi) from Puerto Aventuras Golf Club.

What's nearby

  • Dolphin Discovery - 8 min walk - 0.7 km
  • Puerto Aventuras Marina - 11 min walk - 1.0 km
  • Oasis Beach - 11 min walk - 1.0 km
  • Puerto Aventuras Golf Club - 19 min walk - 1.6 km
  • Blu Riviera Maya - 3 min drive - 2.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 66 min drive

Restaurants

  • ‪The Market - ‬9 min drive
  • ‪Tequilla Bar - ‬1 min walk
  • ‪Bloved Restaurant & Lounge - ‬1 min walk
  • ‪Dolphin Discovery - ‬8 min walk
  • ‪Bamboleo Snack & Grill - ‬5 min walk

About this property

Catalonia Yucatan Beach - All Inclusive

On private beach with 4 outdoor pools, near CEDAM Museum
Catalonia Yucatan Beach - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. At Catalonia Yucatan Beach - All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 5 restaurants on site. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 swim-up bars and 7 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free valet parking is available.

Smoking is allowed in designated areas at this 3.5-star Puerto Aventuras property.

  • 205 guestrooms or units
  • 4 levels
  • 5 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 2 swim-up bars
  • 7 bars or lounges
  • Buffet breakfast (free)
  • Nightclub
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
Catalonia Yucatan Beach - All Inclusive offers 205 accommodations, which are accessible via exterior corridors and feature a safe and complimentary bottles of water. Rooms open to furnished balconies. Flat-screen televisions come with cable channels. Bathrooms include a bath, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Alegría Spa has 7 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, Spanish

Similar properties

Exterior

Catalonia Riviera Maya Resort and Spa All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.0 out of 5, Very good, 1,290 reviews
Catalonia Riviera Maya Resort and Spa All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 beach bars
  • 2 poolside bars
  • 2 swim-up bars
  • 5 restaurants
  • 7 bars/lounges

Restaurants on site

  • Bamboleo
  • Buffet
  • Buffet
  • El Mercado
  • La Brisa

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Nightclub
  • Outdoor tennis court
  • Playground
  • Shopping
  • Volleyball

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible shuttle
  • Lift (100 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Please note: Guests require a ticket to access each a la carte restaurant. Tickets are provided at check-in, based on length of stay. Tickets cannot be purchased.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Catalonia Yucatan Beach - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Catalonia Yucatan Beach All Inclusive
Catalonia Yucatan Beach Hotel
Catalonia Yucatan Beach Puerto Aventuras
Catalonia Yucatan Beach All Inclusive Solidaridad
Catalonia Yucatán Beach All Inclusive
Catalonia Yucatan Beach Resort Puerto Aventuras
Catalonia Yucatan Beach Resort
Catalonia Yucatan Beach All Inclusive All-inclusive property
Catalonia Yucatan Beach Solidaridad
Catalonia Yucatan Beach All Inclusive Puerto Aventuras
Catalonia Yucatan Inclusive i
Catalonia Yucatan Beach All Inclusive
Catalonia Yucatan Beach - All Inclusive Puerto Aventuras
Catalonia Yucatan Beach - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Catalonia Yucatan Beach - All Inclusive?

Catalonia Yucatan Beach - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Catalonia Yucatan Beach - All Inclusive?

Yep, Catalonia Yucatan Beach - All Inclusive has free valet parking.

Are there any beaches close to Catalonia Yucatan Beach - All Inclusive?

Yep, Catalonia Yucatan Beach - All Inclusive is a short 12-minute walk from Oasis Beach. Fun beach activities include snorkelling and kayaking.

Is there a spa on site at Catalonia Yucatan Beach - All Inclusive?

Yep, Alegría Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body treatments and Swedish massages.

Does Catalonia Yucatan Beach - All Inclusive have a pool?

Catalonia Yucatan Beach - All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Catalonia Yucatan Beach - All Inclusive?

Catalonia Yucatan Beach - All Inclusive features a private beach, 2 beach bars and 4 outdoor pools.

What makes Catalonia Yucatan Beach - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Catalonia Yucatan Beach - All Inclusive.

Is Catalonia Yucatan Beach - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that Catalonia Yucatan Beach - All Inclusive is a hit with families.

Does Catalonia Yucatan Beach - All Inclusive serve breakfast?

Yep, complimentary buffet breakfast is served daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Catalonia Yucatan Beach - All Inclusive?

No, Catalonia Yucatan Beach - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Catalonia Yucatan Beach - All Inclusive?

Relax with a coldie at the 2 beach bars, 2 poolside bars or 7 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Catalonia Yucatan Beach - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Catalonia Yucatan Beach - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Catalonia Yucatan Beach - All Inclusive?

There isn't one on site, but Puerto Aventuras Golf Club is a short 17-minute walk away.

Catalonia Yucatan Beach - All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 137 out of 426 reviews
Rating 8 - Good. 139 out of 426 reviews
Rating 6 - Okay. 69 out of 426 reviews
Rating 4 - Poor. 36 out of 426 reviews
Rating 2 - Terrible. 45 out of 426 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jolene

Travelled with family
Liked: Cleanliness, staff & service, amenities
Really loved the location of this resort. Our room was old, had a few "patches" on issues, but we didn’t mind. Really love the location and size of this resort. Being a family resort, I found the night entertainment to be too late. Myself and my teens would go to the sportsbar, shoot some pool and head to bed before the shows even started. Aside from the beach show. We were there for everything else. Not the shows. So not disappointed. Will definitely be back.
Stayed 9 nights in Mar 2025

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great resort!

What an amazing resort. My family and I had the time of our lives. Everyone was nice, accommodating and it was extremely comfortable. The rooms are slightly dated. However, they kept them in good condition and clean.
Stayed 7 nights in Mar 2025

10/10 Excellent

Wahnese, Chetwynd

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super accommodating. Extremely affordable. Variety of food. Pool to room ratio is awesome
Stayed 7 nights in Mar 2025

4/10 Poor

Jane

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This was our third stay at this property as we have previously loved all of our experiences. We love the pools but in Mexico- everywhere has nice pools. What brings us back to this resort is the restaurants! Unfortunately- they have completely changed their reservation system, so the only way you are able to get a dinner reservation is if you stay longer than a week. They have also removed the steak house and Japanese (the best ones) as options and now only let the privileged guests dine there. A complete joke. The buffet is also terrible so we ended up paying for dinner and eating in town. Not what you expect for an all inclusive. Do not recommend!
Stayed 7 nights in Mar 2025

2/10 Terrible

Alberto

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at this hotel, and it was, without a doubt, the worst experience I've had in all my years of traveling. From the moment we arrived, the staff was unhelpful and inattentive. The conditions of the hotel were deplorable — far worse than I could have imagined. The buffet was terrible, with very limited options, and there wasn’t even any meat available. There were no à la carte restaurants to make up for it either. The pools lacked entertainment, and there were not nearly enough chairs around the pool area for guests. As for the rooms, they were not only outdated but had no upgrades whatsoever. There was no minibar, and the air conditioning barely worked. The bed was uncomfortable to the point of making it difficult to sleep. On the first day, they gave us the worst rooms possible, and despite our complaints, they refused to change our rooms until the next day at 3 PM. Even then, the air conditioning was still not functioning properly. I've been visiting Mexico for 12 years, and this was by far the worst experience I've ever had. We were there as a family, including my kids, and the general manager never once made an effort to speak with us or address our concerns. I would never recommend this hotel to anyone and will certainly never be returning.
Stayed 4 nights in Mar 2025

4/10 Poor

Jennifer

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Amenities, property conditions & facilities
The food was terrible. We were only allowed into one of the 2 buffets and it was all recycled food from the other one. Of the two specialty restaurants we were allowed into, there were no reservations available the entire week we were there. There was so much seaweed on the beach that it couldn’t be walked. The only good thing about this hotel was it is in a gated community and the marina is in walking distance.
Stayed 7 nights in Mar 2025

10/10 Excellent

Renosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in a gated community, love the short walk to the dolphin show and shopping. Beach was quite rocky and the lagoon was slimey.
Stayed 7 nights in Jan 2025

10/10 Excellent

Ida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Puerto Aventuras. Yes!!!

Very relaxing week. Perfect service. Friendly staff.
Stayed 6 nights in Mar 2025

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff and outside areas were very good. Rooms were very dated and not well maintained with numerous issues such as: multiple ants in bathroom, bathroom sink did not drain, main door only partially opened due to sticking on bottom, balcony light was burned out and reported with no follow up. Buffet food was good but never changed from day to day. Booking for the ala cartes was next to impossible forcing most people to give up or try and get in on a cancellation which meant waiting for extended periods at the restaurant hoping to get in. The 4 star rating was appropriate for the staff and outside amenities but certainly not the rooms or food.
Stayed 10 nights in Feb 2025

6/10 Okay

Lacey

Travelled with partner, Travelled with group
Liked: Staff & service
Experience as an all inclusive was average. The staff is amazing, and security is top notch. There is quite a difference in the condition of rooms and property from the "average" side of yucatan beach vs the "privileged" side of maya riviera. The washrooms are far away from the beach and are in need of some maintenance. The way the resort functions is why we dont be returning. The bars close before dinner (except the beach bar) and the pools get treated right after, so no after dinner/ evening swim. There wasnt really any entertainment, in the evenings there is one option (sportsbar/club) open at a time and they arent real rockin. The staff go above and beyond and the service is genuinely impressive, but the way the resort functions was certainly lack lustre. Spa was excellent, however.
Stayed 6 nights in Feb 2025

2/10 Terrible

Denny Albert

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible do no ever book here. First hotel couldn’t find reservation, made it seem like I needed to have a voucher and that they would have to contact Expedia for verification that I paid even though I gave them confirmation number. Then beach is super small and the hotel was packed could not even get a lounge chair the whole time I was there (4days). Pools were packed as well and small. At one point they did a fitness class and took the whole pool. Again no lounge chairs available. Room was very outdated and had ants in bathroom. Also at night you had rodents and raccoons roam the property and beach areas getting trash and what ever was left behind. Tried to reserve for the included dinner and was told that it had to be done exactly at 8 am online, tried to do so and was unable to. When asked staff about it was told “too bad”. So got no dinners included. Upon leaving went to put my bag in my car and was followed and told that if I didn’t check out first they would call the police. Went to check out and was told they forgot to charge me $5 fee. Horrible staff and horrible service. Not worth one star.
Stayed 3 nights in Feb 2025

2/10 Terrible

adam

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort had a lot of restrictions that weren’t known at time of booking. There were several colored wrist bands that determined what services and amenities you could access. Only water was available in the room fridge and without room service everyday fresh drinking water was limited. Small beachfront with minimal sand/ more rock than anything. Beach ends with the property/ no further access beyond. Volleyball is the attraction we chose the resort for however it was on a crowded part of the beach beside all of the chairs people were lounging in. The court was also dismantled for several private events due to small property size. The sister resort adjacent is divided by a service corridor where trucks had to back in to in order for deliveries all morning. Between this and birds and slamming doors it is quite noisy
Stayed 7 nights in Jan 2025

8/10 Good

Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small, quieter resort. Walking distance to marina.
Stayed 9 nights in Jan 2025

4/10 Poor

Gerard Joseph

Travelled with partner
Liked: Cleanliness, amenities
Potential to be a great resort but misleading advertising and upselling ruins it. The ad specifies 4 restaurants but this is not accurate. They have 4 dining areas, 1 is the main buffet, a hamburger joint with a limited menu and 2 specialty restaurants that you can never book. The Bad • Check-in was like exiting the Cancun airport into the time-share sales area as they tried to upsell us to a better room and more restaurants at their sister resort next door. When we declined the clerk made a show of changing our wrist bands. On checking, the upgrade price was almost double what it would cost to book at the sister resort directly. • Booking restaurants is via a web-based app that never worked and provided no feedback as to why. Customer service staff at the front desk were indifferent and unhelpful only stating they were booked up so reservations would be difficult. The Good • The resort itself is nicely laid out, clean and mostly well-maintained. It is older and in need of updating, which they are in the process of doing. Our room was showing its age but very clean. • The staff, for the most part, were pleasant, smiling and helpful and the nightly shows were incredible. The So-So • With really, only one main dining facility, the food was disappointing. It was the same day-after-day, bland, overcooked and seldom above tepid. I wound up sticking to the awesome soups, and salads, so my waist thanked me for that. Bottom line – you can find better resorts then the Yucatan Beach
Stayed 10 nights in Jan 2025

6/10 Okay

Deseray

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
First time staying here and location was great. Everything needed was all in one location which made it very convenient. Two major cons for us was the their restaurant reservation service and AC. Staff will tell you in order to reserve your dinner plans at their fine restaurants, you have to be up and ready to sign up by 7:55am - 8am. If you miss those slots, you’re out of luck. We were on vacation for 5 days and not once were we able to get a spot. Their app / website kept kicking us out and not allowing us to complete confirmation. We called the front desk, woke up earlier to make sure we gad time, and even walked to the service center area for help and nothing. Lady kept telling us there’s nothing they can do. We witnessed two other families complaining about the same thing. Horrible! Highly recommend for them to review their app service and fix because there were some pretty upset families during the dining reservation process. Good luck.
Stayed 5 nights in Dec 2024

6/10 Okay

Vitaliy

Stayed 10 nights in Nov 2024

6/10 Okay

Meredith Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

6/10 Okay

Heather

Liked: Cleanliness, staff & service
I only spent 2 days here. The staff were an absolute delight. They switched me rooms as my first one was right by the bar and the music prevented me from sleeping well. My second room had a water leak whenever someone above me showered. They put in a maintenance request but I didn’t see anyone in the 12 waking hrs I had that room. And it only happened for short stints when they showered. It leaked in the bathroom. Check in and out was super easy. The pool here is very nice and the beach is ok. But the ocean wasn’t delightful for swimming which I very much enjoy. Bars were good, food was ok - I only ate at the buffet and the hot dog stand. Super great hotdogs and I’m not a big fan of hotdogs. Typical buffet offerings. Saw some people being over served alcohol which the resort should be mindful of. Perhaps such good service isn’t great when people are obviously intoxicated. All in all you have much the same experience here as you would a fancier resort. It’s smaller which is nice for easily getting to and from your room. And I met some very nice folks from around the world. Would come again if the opportunity arises.
Stayed 2 nights in Dec 2024

2/10 Terrible

Vlada

Disliked: Cleanliness, staff & service
Stayed 7 nights in Nov 2024

4/10 Poor

Jane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were amazing but the beach is small and not enough chairs, the food is good but constant repeats of the same dishes, there is not access to 7 restaurants as advertised there is only 3 do we ate many meals at buffet. Shower water cold everyday The resort is in a gated area which makes it hard to get out to other locations - there is no transportation readily available and long can ride just to get out of gated area. The amazing thing was watching staff totally clean out rooms when people checked out - all furniture moved and all areas cleaned before next guests. We will not recommend or come back here. Very disappointing.
Stayed 15 nights in Nov 2024

10/10 Excellent

Brady Ryan, Drayton Valley

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nicely set up with great view of everything, very clean and quiet. Needs updating but work is being done all over. Great staff!!
Stayed 14 nights in Nov 2024

6/10 Okay

Renee, Dallas

Travelled with partner
Liked: Staff & service
Decent for price. Wish they had more food option, wait staff near the pool area & an option to check in early
Stayed 4 nights in Nov 2024

4/10 Poor

Salvador

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 7 nights in Nov 2024

6/10 Okay

Julio

Travelled with partner
Liked: Cleanliness
The hotel is small, everything closes early. The food was no more than ok and staff was not really helpful
Stayed 4 nights in Jul 2024

8/10 Good

sangjoon, SEOUL

Liked: Cleanliness, staff & service
Stayed 8 nights in Oct 2024