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Catalonia Yucatan Beach - All Inclusive

3.5 star property
On private beach with 4 outdoor pools, near CEDAM Museum

Photo gallery for Catalonia Yucatan Beach - All Inclusive

4 outdoor pools, pool umbrellas, pool loungers
View from room
Terrace/patio
5 restaurants, breakfast, lunch, dinner served; international cuisine
Private beach, white sand, beach massages, 2 beach bars

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot tub
  • On private beach
  • All-inclusive
  • Spa
  • Gym
  • Bar

Explore the area

View map
Av. Xcacel Lote 1, Manzana 18, Plano 2, Solidaridad, Puerto Aventuras, QROO, 77782
  • Dolphin Discovery
    ‪8 min walk‬
  • Puerto Aventuras Marina
    ‪11 min walk‬
  • Puerto Aventuras Golf Club
    ‪19 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Premium Ocean Front

Premium Ocean Front | View from room

Premium Ocean Front

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Eco-friendly toiletries
Coffee/tea maker
  • 35 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Yucatan Room SGL

In-room safe, desk, blackout curtains, iron/ironing board

Comfort Yucatan Room SGL

7.0 out of 10
Good
(2 reviews)

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Eco-friendly toiletries
Free bottled water
  • Sleeps 1
  • 1 King Bed OR 1 Queen Bed

View all photos for Comfort Yucatan Room

In-room safe, desk, blackout curtains, iron/ironing board

Comfort Yucatan Room

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

About the area

Puerto Aventuras

An all-inclusive stay in Puerto Aventuras awaits you at Catalonia Yucatan Beach - All Inclusive. Within just a 15-minute stroll, you'll find CEDAM Museum and Puerto Aventuras Marina. Highlights at this beachfront property include 5 restaurants, 4 outdoor swimming pools and a full-service spa. .A relaxing visit to Alegría Spa can include deep-tissue massages, hot stone massages, aromatherapy and hydrotherapy along with access to the sauna. The buffet restaurant, La Brisa, serves international cuisine and is open for breakfast, lunch and dinner. With 2 beach bars and 2 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach and enjoy the on-site nightclub, free kids' club and gym. Other amenities include free Wi-Fi in public areas, an outdoor tennis court and a hot tub. Free buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also the convenience of free valet parking. .With a stay at this 3.5-property class Puerto Aventuras property, you'll be 1.4 km (0.9 mi) from Puerto Aventuras Golf Club.

What's nearby

  • Dolphin Discovery - 8 min walk - 0.7 km
  • Puerto Aventuras Marina - 11 min walk - 1.0 km
  • Oasis Beach - 11 min walk - 1.0 km
  • Puerto Aventuras Golf Club - 19 min walk - 1.6 km
  • Blu Riviera Maya - 3 min drive - 2.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 66 min drive

Restaurants

  • ‪The Market - ‬9 min drive
  • ‪Restaurante Ipanema - ‬8 min drive
  • ‪Zen - ‬8 min drive
  • ‪Pizzeto - ‬10 min drive
  • ‪El Abuelo - ‬2 min walk

About this property

Catalonia Yucatan Beach - All Inclusive

On private beach with 4 outdoor pools, near CEDAM Museum
Catalonia Yucatan Beach - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. At Catalonia Yucatan Beach - All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 5 restaurants on site. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 swim-up bars and 7 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free valet parking is available.

Smoking is allowed in designated areas at this 3.5-star Puerto Aventuras property.

  • 205 guestrooms or units
  • 4 levels
  • 5 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 2 swim-up bars
  • 7 bars or lounges
  • Buffet breakfast (free)
  • Nightclub
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
Catalonia Yucatan Beach - All Inclusive offers 205 accommodations, which are accessible via exterior corridors and feature a safe and complimentary bottles of water. Rooms open to furnished balconies. Flat-screen televisions come with cable channels. Bathrooms include a bath, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Alegría Spa has 7 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Exterior

Catalonia Riviera Maya Resort and Spa All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.0 out of 5, Very good, 1,183 reviews
Catalonia Riviera Maya Resort and Spa All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 beach bars
  • 2 poolside bars
  • 2 swim-up bars
  • 5 restaurants
  • 7 bars/lounges

Restaurants on site

  • Bamboleo
  • Buffet
  • Buffet
  • El Mercado
  • La Brisa

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Nightclub
  • Outdoor tennis court
  • Playground
  • Shopping
  • Volleyball

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible shuttle
  • Lift (100 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Please note: Guests require a ticket to access each a la carte restaurant. Tickets are provided at check-in, based on length of stay. Tickets cannot be purchased.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Catalonia Yucatan Beach - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Catalonia Yucatan Beach All Inclusive
Catalonia Yucatan Beach Hotel
Catalonia Yucatan Beach Puerto Aventuras
Catalonia Yucatan Beach All Inclusive Solidaridad
Catalonia Yucatán Beach All Inclusive
Catalonia Yucatan Beach Resort Puerto Aventuras
Catalonia Yucatan Beach Resort
Catalonia Yucatan Beach All Inclusive All-inclusive property
Catalonia Yucatan Beach Solidaridad
Catalonia Yucatan Beach All Inclusive Puerto Aventuras
Catalonia Yucatan Inclusive i
Catalonia Yucatan Beach All Inclusive
Catalonia Yucatan Beach - All Inclusive Puerto Aventuras
Catalonia Yucatan Beach - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Catalonia Yucatan Beach - All Inclusive?

Catalonia Yucatan Beach - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Catalonia Yucatan Beach - All Inclusive?

Yep, Catalonia Yucatan Beach - All Inclusive has free valet parking.

Are there any beaches close to Catalonia Yucatan Beach - All Inclusive?

Yep, Catalonia Yucatan Beach - All Inclusive is a short 12-minute walk from Oasis Beach. Fun beach activities include snorkelling and kayaking.

Is there a spa on site at Catalonia Yucatan Beach - All Inclusive?

Yep, Alegría Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body treatments and deep-tissue massages.

Does Catalonia Yucatan Beach - All Inclusive have a pool?

Catalonia Yucatan Beach - All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Catalonia Yucatan Beach - All Inclusive?

Catalonia Yucatan Beach - All Inclusive features a private beach, 2 beach bars and 4 outdoor pools.

What makes Catalonia Yucatan Beach - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Catalonia Yucatan Beach - All Inclusive.

Is Catalonia Yucatan Beach - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that Catalonia Yucatan Beach - All Inclusive is a hit with families.

Does Catalonia Yucatan Beach - All Inclusive serve breakfast?

Yep, complimentary buffet breakfast is served daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Catalonia Yucatan Beach - All Inclusive?

No, Catalonia Yucatan Beach - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Catalonia Yucatan Beach - All Inclusive?

Relax with a coldie at the 2 beach bars, 2 poolside bars or 7 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Catalonia Yucatan Beach - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Catalonia Yucatan Beach - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Catalonia Yucatan Beach - All Inclusive?

There isn't one on site, but Puerto Aventuras Golf Club is a short 17-minute walk away.

Reviews

Catalonia Yucatan Beach - All Inclusive Reviews

7.4

Good

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 140 out of 444 reviews
Rating 8 - Good. 147 out of 444 reviews
Rating 6 - Okay. 73 out of 444 reviews
Rating 4 - Poor. 38 out of 444 reviews
Rating 2 - Terrible. 46 out of 444 reviews

Reviews

10/10 Excellent

Mark

Liked: Amenities, property conditions & facilities
They staff was friendly and helpful the whole time. Little disappointed that after i upgraded that i wasn't able to book dining reservations until a day or 2 being there, but it was fixed. The wait staff everywhere was welcoming and courteous. Will definitely be back.
Stayed 5 nights in May 2025

8/10 Good

Gina

Stayed 2 nights in May 2025

6/10 Okay

Sara

Travelled with partner
Liked: Cleanliness
The resort was overall nice and good. However, for the price we paid for, nothing was included. we had to change rooms 2 times, and that took a lot out of our time. staff were friendly for the most part. The manager at the Buffet was really rude and demanding. Swimming pools were ok, not too clean.
Stayed 7 nights in May 2025

8/10 Good

israel, humble

Travelled with family
Liked: Cleanliness
friendly staff and safe area
Stayed 2 nights in May 2025

10/10 Excellent

Elias

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting beach areas
Stayed 7 nights in May 2025

2/10 Terrible

Jash

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not good experience at all. If you are going with low expectations and by paying high charges sure no worries but worst Catalonia experience ever ruined Vacation. Not all the information on Expedia is correct. Will recommend not too book it but still if you want to book it through Hotel Website as per their guest service agent. I hope I can at-list save one person vacation its worth while.
Stayed 4 nights in May 2025

10/10 Excellent

Francesco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oscar at pool bar MVP
Stayed 7 nights in May 2025

10/10 Excellent

Carmen G

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service! Friendly, helpful staff.
Stayed 6 nights in May 2025

6/10 Okay

Shyanne

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Not clear on what is included in your package. The rooms are mediocre at best. The food is not great at all and not helpful with gluten free accommodations.
Stayed 4 nights in May 2025

8/10 Good

Tiana Zefreen

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 5 nights in May 2025

10/10 Excellent

Anahi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third time visiting. Love coming here. Looking forward to coming back.
Stayed 5 nights in Apr 2025

8/10 Good

Wei

Travelled with family and small children
Liked: Cleanliness, staff & service
The property has nice outdoor facilities but the rooms do look dated. The staffs are courteous and the entertainment team is excellent. The food at the a la carte restaurants is lackluster. Among them the Italian is better than the rest. The American is worse than the buffet. The weird rule that one has to pay 30 USD if missing a beach towel is off putting. Obviously, no one would steal a used towel. The only reason a towel is missing is that someone accidentally grabbed someone else’s by mistake. The resort should just issue another instead of charging the guest.
Stayed 9 nights in Apr 2025

10/10 Excellent

Kayla Alyssa

Stayed 7 nights in Apr 2025

10/10 Excellent

Jolene

Travelled with family
Liked: Cleanliness, staff & service, amenities
Really loved the location of this resort. Our room was old, had a few "patches" on issues, but we didn’t mind. Really love the location and size of this resort. Being a family resort, I found the night entertainment to be too late. Myself and my teens would go to the sportsbar, shoot some pool and head to bed before the shows even started. Aside from the beach show. We were there for everything else. Not the shows. So not disappointed. Will definitely be back.
Stayed 9 nights in Mar 2025

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great resort!

What an amazing resort. My family and I had the time of our lives. Everyone was nice, accommodating and it was extremely comfortable. The rooms are slightly dated. However, they kept them in good condition and clean.
Stayed 7 nights in Mar 2025

10/10 Excellent

Wahnese, Chetwynd

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super accommodating. Extremely affordable. Variety of food. Pool to room ratio is awesome
Stayed 7 nights in Mar 2025

4/10 Poor

Jane

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This was our third stay at this property as we have previously loved all of our experiences. We love the pools but in Mexico- everywhere has nice pools. What brings us back to this resort is the restaurants! Unfortunately- they have completely changed their reservation system, so the only way you are able to get a dinner reservation is if you stay longer than a week. They have also removed the steak house and Japanese (the best ones) as options and now only let the privileged guests dine there. A complete joke. The buffet is also terrible so we ended up paying for dinner and eating in town. Not what you expect for an all inclusive. Do not recommend!
Stayed 7 nights in Mar 2025

2/10 Terrible

Alberto

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at this hotel, and it was, without a doubt, the worst experience I've had in all my years of traveling. From the moment we arrived, the staff was unhelpful and inattentive. The conditions of the hotel were deplorable — far worse than I could have imagined. The buffet was terrible, with very limited options, and there wasn’t even any meat available. There were no à la carte restaurants to make up for it either. The pools lacked entertainment, and there were not nearly enough chairs around the pool area for guests. As for the rooms, they were not only outdated but had no upgrades whatsoever. There was no minibar, and the air conditioning barely worked. The bed was uncomfortable to the point of making it difficult to sleep. On the first day, they gave us the worst rooms possible, and despite our complaints, they refused to change our rooms until the next day at 3 PM. Even then, the air conditioning was still not functioning properly. I've been visiting Mexico for 12 years, and this was by far the worst experience I've ever had. We were there as a family, including my kids, and the general manager never once made an effort to speak with us or address our concerns. I would never recommend this hotel to anyone and will certainly never be returning.
Stayed 4 nights in Mar 2025

4/10 Poor

Jennifer

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Amenities, property conditions & facilities
The food was terrible. We were only allowed into one of the 2 buffets and it was all recycled food from the other one. Of the two specialty restaurants we were allowed into, there were no reservations available the entire week we were there. There was so much seaweed on the beach that it couldn’t be walked. The only good thing about this hotel was it is in a gated community and the marina is in walking distance.
Stayed 7 nights in Mar 2025

10/10 Excellent

Renosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in a gated community, love the short walk to the dolphin show and shopping. Beach was quite rocky and the lagoon was slimey.
Stayed 7 nights in Jan 2025

10/10 Excellent

Ida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Puerto Aventuras. Yes!!!

Very relaxing week. Perfect service. Friendly staff.
Stayed 6 nights in Mar 2025

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff and outside areas were very good. Rooms were very dated and not well maintained with numerous issues such as: multiple ants in bathroom, bathroom sink did not drain, main door only partially opened due to sticking on bottom, balcony light was burned out and reported with no follow up. Buffet food was good but never changed from day to day. Booking for the ala cartes was next to impossible forcing most people to give up or try and get in on a cancellation which meant waiting for extended periods at the restaurant hoping to get in. The 4 star rating was appropriate for the staff and outside amenities but certainly not the rooms or food.
Stayed 10 nights in Feb 2025

6/10 Okay

Lacey

Travelled with partner, Travelled with group
Liked: Staff & service
Experience as an all inclusive was average. The staff is amazing, and security is top notch. There is quite a difference in the condition of rooms and property from the "average" side of yucatan beach vs the "privileged" side of maya riviera. The washrooms are far away from the beach and are in need of some maintenance. The way the resort functions is why we dont be returning. The bars close before dinner (except the beach bar) and the pools get treated right after, so no after dinner/ evening swim. There wasnt really any entertainment, in the evenings there is one option (sportsbar/club) open at a time and they arent real rockin. The staff go above and beyond and the service is genuinely impressive, but the way the resort functions was certainly lack lustre. Spa was excellent, however.
Stayed 6 nights in Feb 2025

2/10 Terrible

Denny Albert

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible do no ever book here. First hotel couldn’t find reservation, made it seem like I needed to have a voucher and that they would have to contact Expedia for verification that I paid even though I gave them confirmation number. Then beach is super small and the hotel was packed could not even get a lounge chair the whole time I was there (4days). Pools were packed as well and small. At one point they did a fitness class and took the whole pool. Again no lounge chairs available. Room was very outdated and had ants in bathroom. Also at night you had rodents and raccoons roam the property and beach areas getting trash and what ever was left behind. Tried to reserve for the included dinner and was told that it had to be done exactly at 8 am online, tried to do so and was unable to. When asked staff about it was told “too bad”. So got no dinners included. Upon leaving went to put my bag in my car and was followed and told that if I didn’t check out first they would call the police. Went to check out and was told they forgot to charge me $5 fee. Horrible staff and horrible service. Not worth one star.
Stayed 3 nights in Feb 2025

2/10 Terrible

adam

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort had a lot of restrictions that weren’t known at time of booking. There were several colored wrist bands that determined what services and amenities you could access. Only water was available in the room fridge and without room service everyday fresh drinking water was limited. Small beachfront with minimal sand/ more rock than anything. Beach ends with the property/ no further access beyond. Volleyball is the attraction we chose the resort for however it was on a crowded part of the beach beside all of the chairs people were lounging in. The court was also dismantled for several private events due to small property size. The sister resort adjacent is divided by a service corridor where trucks had to back in to in order for deliveries all morning. Between this and birds and slamming doors it is quite noisy
Stayed 7 nights in Jan 2025