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4.4 out of 5

"I enjoyed my stay. It is well priced. The staff were helpful. The only challenge was using the laundry facilities. Some washing machines and/or dryers ... " More

By a verified traveller on Sun 10 Mar 2024

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Hotel Description

At Novotel Melbourne Preston you'll be within a 30-minute stroll of Preston Market and Northland Shopping Centre. Highlights at this hotel include in-room free WiFi and LCD TVs.

This business-friendly hotel offers free WiFi in public areas, a fitness center, and has concierge services. Other amenities include a coffee shop/cafe, a snack bar/deli, and laundry facilities. Each morning cooked-to-order breakfast is served between 7:00 AM and 10:30 AM. There's also the convenience of self parking.

Sights within a 10-minute drive of this 4.5-star Preston hotel include Darebin International Sports Centre and Melbourne Museum.

Standard Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$163* Per night/room 9 Apr. - 10 Apr.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Novotel Melbourne Preston ratings based on 67 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Melbourne Preston

Everyone (34) Couples (17) Family (6)
2 out of 5
There was a pillar in the middle of the room. Terrible design

Posted by on 16 Mar. 2024

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Comment from Hotel Management

17 Mar. 2024 by Dinesh

Dear Justin,Thank you for your feedback and please accept our apologies for the inconvenience caused. We are hoping to offer you with a better experience on your next visit.RegardsDinesh

5 out of 5
I enjoyed my stay. It is well priced. The staff were helpful. The only challenge was using the laundry facilities. Some washing machines and/or dryers were out of order. Understanding the operating instructions was not easy. The laundry area needs a good clean up.

Posted by on 10 Mar. 2024

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Comment from Hotel Management

12 Mar. 2024 by Dinesh

Hi Garry, thank you for your feedback. We are pleased to hear that you enjoyed your stay with us. Please do not hesitate to reach out to the front desk for any issue with regard to operating the washing machine or dryer. We are looking forward to welcoming you again at the Hotel. Kind regards,

1 out of 5
Had to pay a $200 fee when I arrived which was a bond and told the money would be refunded straight away in the morning when I checked out and present presented my card to them then checked out in the morning, gave them my card and was told he can take up to 48 hours to be refunded when he told me that the money goes straight back onto my card straight away as I was a Chuka and my husband has been admitted into the Austin hospital for two weeks has now left me with no money at all and I’m sill waiting not only would I like my holding fee for the bond back ASAP I would like a refund for my accommodation as well. I’ve got photos of the dirty Even here in it still

Posted by on 3 Mar. 2024

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Comment from Hotel Management

6 Mar. 2024 by Dinesh

Dear Sandi,I am sorry to hear about your husband and we hope he gets better soon. I can assure you that refund was done on 4th March and it should have reflected in your account straight away. I would suggest contacting your bank to check on the hold up. We can provide with you with the receipt of the refund but unfortunately are unable to advise on the delay. RegardsDinesh

5 out of 5
Fantastic location. Close to the train station. Quiet, very clean and lovely staff

Posted by on 23 Feb. 2024

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Comment from Hotel Management

26 Feb. 2024 by Dinesh

Dear Katherine,Thank you for an amazing feedback. We are looking to welcoming you back to Novotel Preston.RegardsDinesh

4 out of 5
The property was very quiet & nice & clean. It was useful having the restaurant next door.

Posted by on 10 Feb. 2024

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Comment from Hotel Management

11 Feb. 2024 by Dinesh

Hi Carolyn, thank you for your feedback. We are glad to hear that you enjoyed your stay with us and are looking forward to seeing you again. Kind regards,

1 out of 5
Booked for 2 nights. 29th Jan, and 30th Jan - leaving on the 31st Jan. Arrived at 3am on the 30th (3 hours past midnight on the day of the first night I had booked being the 29th. Told by rude staff lady working that the system had no rooms available. Which I found hard to believe seeing as there are over 350 rooms and it was a Monday. Arrived back as requested on 3pm on the 30th to find out I have been blacklisted. Thanks for the fantastic stay

Posted by on 31 Jan. 2024

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Comment from Hotel Management

31 Jan. 2024 by Dinesh

Hi Brandon, thank you for your feedback. We understand that there was some confusion with regards to your arrival date as it showed arrival date as 30.01.24 in our system since booking was effected at 1:55 AM on the 30.01.24. However, any form of violence, intimidation and abuse towards staff will not be tolerated. Kind regards

5 out of 5
Courteous staff. Very clean room.

Posted by on 25 Jan. 2024

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Comment from Hotel Management

31 Jan. 2024 by Dinesh

Hi Inika, Thank you for your feedback. We are glad to hear that you enjoyed your stay with us. We are looking forward to seeing you again. Kind regards,

5 out of 5

Posted by on 21 Jan. 2024

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Comment from Hotel Management

23 Jan. 2024 by Dinesh

Hi Michelle, Thank you for your feedback. We are happy to hear that you enjoyed your stay with us and are looking forward to seeing you again. Kind regards,

5 out of 5

Posted by on 29 Nov. 2023

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Comment from Hotel Management

1 Dec. 2023 by Dinesh

Dear Sphie,Thank you for your rating. Looking forward to welcoming you back.RegardsDinesh

5 out of 5
Staff were amazing. Always friendly and helpful.

Posted by on 14 Nov. 2023

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Comment from Hotel Management

16 Nov. 2023 by Dinesh

Hi Colleen, thank you for your recent stay and recent feedback. We are so glad to hear that you have enjoyed your stay with us and we look forward to welcoming you again. Kind regards

About the Novotel Melbourne Preston

Location 215 Bell Street, Preston, VIC 3072

Property Features

There's a coffee shop/cafe on site, as well as a snack bar/deli. Public spaces have free WiFi. Event space at this hotel measures 4252 square feet (395 square meters) and includes conference space. A fitness center, multilingual staff, and a garden are also featured at the business-friendly Novotel Melbourne Preston. Parking is available for a fee. This 4.5-star Melbourne hotel is smoke free.

  • 1 building
  • 383 guestrooms or units
  • 7 levels
  • 4252 sq ft of conference space
  • 395 sq m of conference space
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Garden
  • Beauty salon
  • Elevator
  • No smoking on site
  • Water dispenser
  • Coffee shop

Family Friendly Amenities

  • Separate living room
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Metro station: Bell Station (1 km / 0.6 mi)
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Novotel Melbourne Preston offers 383 accommodations with safes and coffee/tea makers. LCD televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Melbourne hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs. Change of towels and change of bedsheets can be requested. Housekeeping is provided once per stay.

  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (once per stay)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:30 AM.

Late night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Debit cards
  • Car recommended
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Comprehensive recycling policy

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 400.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 35–35 per person
  • Covered self parking fee: AUD 20 per day (in/out privileges)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Rydges Bell City
  • Rydges Bell City Preston
  • Rydges Hotel Bell City
  • Rydges Hotel Bell City Preston
  • BreakFree Bell City Preston, Greater Melbourne
  • Sleep & Go Bell City Hotel Preston
  • Mantra Bell City Hotel Preston
  • Mantra Bell City Hotel
  • Mantra Bell City Preston
  • Mantra Bell City
  • Rydges Bell City Hotel And Residences
  • Bell City Hotel Residences
  • Bell City Preston
  • Mantra Bell City Preston, Greater Melbourne
  • Mantra Bell City
  • Novotel Melbourne Preston Hotel
  • Novotel Melbourne Preston Preston
  • Novotel Melbourne Preston Hotel Preston

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.