2/10 Terrible
sarah
Travelled with partner
17 June 2025
Disliked: Cleanliness, amenities
Refrigerator wouldn’t work.
Couldn’t hear the TV with volume on 100.
Air conditioning wouldn’t work (All 3 of these were fixed by the maintenance crew). Also found out that the A/C cuts off after 2 hours of no movement in room! I don’t move while sleeping.
Shower faucet is broken.
Every elevator is dirty including the parking deck elevator.
Old dirty Sock and heavy dust and cobwebs beside bed. (told two separate employees and they did nothing, it's probably still there)
Saw a roach run on the floor but got away before we could kill it.
On 2nd day there:
No towels
No washcloths
No toilet paper (had to use toilet in lobby downstairs)
It took 4 times going to the front desk to get anyone to help. The last time was after 8 pm after being told there would be someone there shortly. This started in the early morning! The last time I would not leave until I personally saw the desk clerk call to housekeeping in front of me. Was no longer settling for “I’ll call the right away”. When housekeeping showed up, she could only give us one towel because she said the cage was locked and no one there with a key. She tried to help but couldn't. We have stayed there many times over the years and have always been satisfied. Bottomline, new management is horrible and tries to cut to many corners trying to save a dollar. We will never go back.
3rd day:
housekeeping was not cleaning our room, so we went and found housekeeper and gave her large tip just so we could get the basics done.
sarah
Stayed 3 nights in Jun 2025
