Wyndham Alltra Playa del Carmen Adults Only All Inclusive

4.0 star property

Photo gallery for Wyndham Alltra Playa del Carmen Adults Only All Inclusive

6 restaurants, international cuisine
Front of property
Premium Suite, 1 Bedroom, Oceanfront (Master) | Living area
Property amenity
Minibar, in-room safe, desk, blackout curtains

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
The current price is AU$384
includes taxes & fees
1 July - 2 July

Explore the area

Map
Constituyentes Number 1, Playa del Carmen, QROO, 77710
  • Mamitas Beach
    ‪2 min walk‬
  • Playa del Carmen Main Beach
    ‪3 min walk‬
  • Quinta Avenida
    ‪3 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Standard Room, 2 Double Beds

8.4 out of 10
Very good
(48 reviews)

Highlights

Patio
Air conditioning
LED TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
Hairdryer
Coffee/tea maker
  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(11 reviews)

Highlights

Patio
Air conditioning
LED TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
Hairdryer
Coffee/tea maker
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Queen Beds

7.8 out of 10
Good
(8 reviews)

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
Hairdryer
Coffee/tea maker
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(52 reviews)

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
Hairdryer
Coffee/tea maker
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed, Ocean View

8.4 out of 10
Very good
(44 reviews)

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
Hairdryer
Coffee/tea maker
  • 40 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

Junior Suite, 2 Queen Beds, Ocean View

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
Hairdryer
Coffee/tea maker
  • 40 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 1 King Bed, Oceanfront

8.8 out of 10
Excellent
(72 reviews)

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
Hairdryer
Coffee/tea maker
  • 48 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Oceanfront (Master)

Highlights

Balcony
Separate sitting area
Air conditioning
LED TV
Blackout curtains
Sofa bed - queen
Private bathroom
Eco-friendly toiletries
  • 95 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Junior Suite, 1 King Bed (Beachfront Walk-Out)

9.4 out of 10
Exceptional
(10 reviews)

Highlights

Patio
Air conditioning
LED TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
Hairdryer
Coffee/tea maker
  • 52 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Premium Suite, 1 Bedroom, Oceanfront (Master)

Highlights

Balcony
Separate sitting area
Air conditioning
LED TV
Blackout curtains
Sofa bed - queen
Private bathroom
Eco-friendly toiletries
  • 98 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

About the area

Playa del Carmen

At Wyndham Alltra Playa del Carmen Adults Only All Inclusive you'll be within steps of popular attractions like Playa del Carmen Main Beach and Mamitas Beach. Highlights at this beachfront hotel include 6 restaurants, 2 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and mani/pedis. The buffet restaurant, Ventanas, serves international cuisine. With 2 poolside bars and 3 lounge bars to choose from, you can enjoy a drink at the hotel. Spend the day at the beach where you'll find cabanas, and enjoy the on-site gym and steam room. 2 meeting rooms, a conference centre, and a business centre are among the business amenities offered. Plus you'll find free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. There's also the convenience of car rentals on site. .Attractions within a short walk of this 4-property class Downtown Playa del Carmen hotel include Quinta Avenida and within a 20-minute walk you'll find Playa del Carmen Maritime Terminal.

What's nearby

  • Mamitas Beach - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Quinta Avenida - 3 min walk - 0.3 km
  • Central Square - 9 min walk - 0.8 km
  • Playa del Carmen Maritime Terminal - 19 min walk - 1.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Lobby Bar - ‬1 min walk
  • ‪Los Aguachiles - ‬2 min walk
  • ‪La Parrilla Playa - ‬3 min walk
  • ‪Café México - ‬1 min walk
  • ‪Pelicano's - ‬2 min walk

About this property

Wyndham Alltra Playa del Carmen Adults Only All Inclusive


Property Location
With a stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive, you'll be steps from Quinta Avenida and 3 minutes by foot from Mamitas Beach Club. This 4-star property is 0.2 mi (0.4 km) from Playa del Carmen Main Beach and 1.2 mi (1.9 km) from Playa del Carmen Maritime Terminal.

Rooms
Make yourself at home in one of the 287 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless Internet access is available to keep you connected. Bathrooms with separate bathtubs and showers are provided. Conveniences include phones and coffee/tea makers, and housekeeping is provided daily.

Amenities
Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as a complimentary water park, an outdoor pool, and a sauna. Additional features at this property include complimentary wireless Internet access, gift shops/newsstands, and a banquet hall.

Dining
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Grab a bite to eat at one of the property's 6 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/café. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the beach bar or one of the 4 bars/lounges.


Business, Other Amenities
Featured amenities include a business center, a 24-hour front desk, and ATM/banking services.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bella
  • Brasas
  • Off The Hook
  • Ventanas
  • Zarape

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym
  • Rooftop pool
  • Shopping
  • Steam room
  • Table tennis
  • Wine tasting room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • 4 buildings
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1999
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Panama Jack Resorts Playa del Carmen All Inclusive
Panama Jack Resorts Playa del Carmen All Inclusive Adults Only
Wyndham Alltra Playa del Carmen Adults Only All Inclusive Hotel

Frequently asked questions

What is the cancellation policy at Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

Wyndham Alltra Playa del Carmen Adults Only All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

As of 30 June 2025, prices found for a 1-night stay for 2 adults at Wyndham Alltra Playa del Carmen Adults Only All Inclusive on 1 July 2025 start from AU$384.05, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

Yep, Wyndham Alltra Playa del Carmen Adults Only All Inclusive is on Playa del Carmen Main Beach.

Is there a spa on site at Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

Yep, there is an onsite spa at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Wyndham Alltra Playa del Carmen Adults Only All Inclusive have a pool?

Yep, and guests love it! Wyndham Alltra Playa del Carmen Adults Only All Inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

Wyndham Alltra Playa del Carmen Adults Only All Inclusive features a rooftop pool, 2 poolside bars and a full-service spa.

Is Wyndham Alltra Playa del Carmen Adults Only All Inclusive family-friendly?

No, Wyndham Alltra Playa del Carmen Adults Only All Inclusive is an adults-only property.

Is there a free airport shuttle available at Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

No, Wyndham Alltra Playa del Carmen Adults Only All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

Relax with a coldie at the 2 poolside bars or 3 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

No, only service animals are allowed.

Wyndham Alltra Playa del Carmen Adults Only All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1515 out of 2652 reviews
Rating 8 - Good. 650 out of 2652 reviews
Rating 6 - Okay. 277 out of 2652 reviews
Rating 4 - Poor. 102 out of 2652 reviews
Rating 2 - Terrible. 108 out of 2652 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Audi Ela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is so much more fun then people think…I went on a girls trip here, and we struggled to find something bad about this resort. There was always something planed and to do. The service was out of this world and the food was to die for 10/10
Stayed 4 nights in Mar 2025

8/10 Good

Bruce

Stayed 3 nights in Mar 2025

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the accessibility to 5th Avenue and the entire staff team
Stayed 5 nights in Mar 2025

10/10 Excellent

Rajani

Liked: Staff & service
Stayed 4 nights in Mar 2025

4/10 Poor

Isac

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed the quick walk to the pier to catch the morning sunrise! Buffet lunch and dinner options were average but enjoyed the breakfast.
Stayed 3 nights in Mar 2025

10/10 Excellent

Todd James, Fate

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my first time at this hotel. Staff was excellent! It is a very short walk to 5th street where all the action is. Had a great time and loved all the activities the hotel had throughout the day! I highly recommend this hotel!
Stayed 7 nights in Mar 2025

10/10 Excellent

Mary

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Thomas Elijah

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for our honey moon
Stayed 6 nights in Dec 2024

8/10 Good

Troy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice property. The food was awesome, the staff were great! It did however lack lounge chair availability and does not have much of a beach, and what they do have is not private.
Stayed 6 nights in Mar 2025

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient. Hospitable. Friendly staff. Excellent food.
Stayed 1 night in Feb 2025

10/10 Excellent

Jacqueline Kim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I very much enjoyed my stay. The staff were very polite and helpful. We changed our room after the first night as it overlooked the street and so it was too loud for our liking. The front desk staff clearly explained additional charges we would incur and were patient while we decided what room selection would be best for us. The hotel was clean and the staff were visibly taking care of the property throughout my stay. The food at the buffet was very good. I preferred the Mexican and Italian dining options over the steakhouse. The blended drinks offered were delicious! It was great to have the rooftop pool to go to if we needed a break from the active nature of the main pool. I enjoyed the north beach as the breeze and the sound of the waves was relaxing to me. The shoreline is rocky but there were some rock-free areas where I could walk in the water. We booked a tour to Tulum through a representative at the hotel who was respectful and kind. She even let me use her phone to confirm our transfer back to the airport! We did encounter one representative whose sales tactic was more pushy which led us not to book with him. The evening entertainment was great. There were activities going on at the main pool during the day like volleyball, orchestrated games/challenges, water aerobics, and music. I highly recommend this resort.
Stayed 7 nights in Mar 2025

10/10 Excellent

Christina Louise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You will not be disappointed at your stay here. Staff is AMAZING!! Everyone was so wonderful and fun. Shout out to Misty, Jose, Duelce, and I know I’m missing many more but ya’ll are the BEST! This hotel offers so many activities and entertainment. There are many restaurant choices and you’re always greeted by fantastic service, shoutout to Rafael at Brasas restaurant. The adult vibe is great, so many ppl from all over the world here to meet and that says a lot. The will be a vacation you will not be disappointed with when staying at this resort
Stayed 3 nights in Mar 2025

8/10 Good

James

Liked: Property conditions & facilities
Nice.
Stayed 9 nights in Feb 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing area very pleasant staff.
Stayed 7 nights in Mar 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Mar 2025

10/10 Excellent

Jessica

Stayed 5 nights in Mar 2025

10/10 Excellent

Ellen

Stayed 5 nights in Mar 2025

4/10 Poor

Stephen, wellington

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
This is a hotel not for relaxing. It is loud, the pool area is too crowded to even find a chair, and the beach non-existent - zero sand, tiny and covered with sea weed. The food, except for breakfast, borders on the inedible. Waiters are rude and unhelpful. I would never return and am shocked Wyndham allows its b=name on the property. The room - an alleged suite - was huge. But NO sofa, NO desk, NO normal closet - just empty space. NO place to sit and read.
Stayed 4 nights in Mar 2025

8/10 Good

Judy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall it was perfect except the massage. They need more experience. Everything else was amazing.
Stayed 4 nights in Mar 2025

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort had everything to relax and enjoy! Shopping was nearby and safe. STAFF and Service was amazing!!!
Stayed 3 nights in Mar 2025

8/10 Good

Howard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely and relaxing vacation. The service is incredible--every employee strives to make your stay enjoyable The restaurants were good, but not great. There are some very nice restaurants available within walking distance. The food on the resort was plentiful but not fine dining The beach was washed away during some previous hurricanes. Some days, the smell of the seaweed was just awful. Not certain if this was a spring phenomenon or year round We had a great and relaxing vacation. The spa is very nice
Stayed 7 nights in Mar 2025

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful front desk task. They know lots about what’s near by and how to get transportation. The bartenders love to laugh and have fun with everyone. The event staff know how to get a party going and have many events throughout your day to make you stay as enjoyable as possible. Food at every restaurant is super good and there is lots of choices. Overall 10/10, we will definitely be coming back for a 3rd trip!
Stayed 5 nights in Mar 2025

10/10 Excellent

Ethan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great experience all around! We went with a large group of college students and had an amazing stay. There were lots of fun events that always kept us entertained. The food was amazing and we never got tired of it. The maids do such a good job at cleaning your room every day and restocking everything. The service and staff are so amazing and polite. Special shout out to Diego, David, and Oscar! They made our trip an amazing experience. Can't wait to go back!
Stayed 5 nights in Mar 2025

2/10 Terrible

Margaret Flynn

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We unfortunately got food poisoning during our trip from the sushi bar. We had no fan in our room, the front desk would not help us when we asked about the temperature being brought down because we could not get our fevers to break. I have never felt so sick in my entire life and they did not care whatsoever that had happened to us. For all the money we spent on this trip, we understand mistakes happen but for nobody at the resort to care to help correct it is disappointing.
Stayed 5 nights in Mar 2025

6/10 Okay

Rocio

Liked: Cleanliness, staff & service
The hotel is nice. The food is very average, they offer all the soda cans you want ( that you can take them yourself) but if you want drinking water you have to ask for it, which was very inconvenient. Also if you go during the spring break don’t expect a lot of sleep, there will be party and people screaming, I strongly recommend ear plugs to be able to sleep.
Stayed 7 nights in Mar 2025