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Hotel Description

An all-inclusive stay in Playa del Carmen awaits you at Panama Jack Resorts Playa del Carmen All Inclusive. Within steps you'll find Quinta Avenida and Mamitas Beach Club within a short 5-minute stroll. Highlights at this beachfront property include 6 restaurants, 4 bars/lounges, and a full-service spa.

Free WiFi, LCD TVs, and separate bathtubs and showers are featured in all 287 rooms. Minibars provide refreshments, and room service makes dining in an option. Coffee/tea makers and phones are also available.

A relaxing visit to Aura Spa can include deep-tissue massages and hot stone massages. The property's own beach bar is a nice place to enjoy a drink. Spend the day at the beach where you'll find free cabanas, and enjoy the onsite free water park and outdoor swimming pool. Plus you'll find free WiFi in public areas, a fitness center, and a free manager's reception. There's also the convenience of car rentals on site.

Attractions within a short walk of this 4-star Downtown property include Playa del Carmen Main Beach and within a 20-minute walk you'll find Playa del Carmen Maritime Terminal.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
AU$320* Per night/room 5 Feb. - 6 Feb.

Junior Suite, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Oceanfront (Master)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Suite, Oceanfront (Junior)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Panama Jack Resorts Playa del Carmen All Inclusive ratings based on 2 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Panama Jack Resorts Playa del Carmen All Inclusive

Everyone (2)
4 out of 5

Friendly staff, good location.

As the title says. Comfortable stay, nothing to worry about.

Posted by , from melbourne, australia on 25 Nov. 2016

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Comment from Hotel Management

3 Dec. 2016 by Marilú Inglés

Dear Mr. Charles, thank you so much for providing your valuable feedback. We are happy to know you had a great stay. We truly hope to have the opportunity of welcoming you back in the near future to continue exceeding your expectations. Sincerely, Marilú Inglés General Manager's Assistant

4 out of 5


Great place to stay! Staff service is great as well as food. Beds are alittle uncomfortable but okay. Great location!! About a 5min walk (if that) to 5th ave.

Posted by , from New Zealand on 2 May 2016

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About the Panama Jack Resorts Playa del Carmen All Inclusive

Location Constituyentes Number 1, Playa del Carmen, QROO 77710

All-inclusive Details

  • Kayaking included
  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Transport to off-site activities not included
  • On-site entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Scuba lessons included
  • Minibar (all beverages included)
  • Meals and drinks at companion properties included
  • Room service during certain hours
  • All non-motorised water sports included
  • On-site live performances included
  • All land activities, recreational facilities and equipment included
  • Theme parties included
  • Snorkelling included

Property Features

Panama Jack Resorts Playa del Carmen All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Panama Jack Resorts Playa del Carmen All Inclusive offers its guests a full-service spa, a complimentary water park, and an outdoor pool. There are 6 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a beach bar. A free manager's reception is offered daily. Public spaces have free WiFi. You'll find a business center on site. A fitness center, a sauna, and gift shops/newsstands are also featured at the eco-friendly Panama Jack Resorts Playa del Carmen All Inclusive. This 4-star Playa del Carmen property is smoke free.

  • 287 guestrooms or units
  • 3 levels
  • 4 buildings
  • 6 dining venues
  • 4 bars or lounges
  • Built in 1999
  • Bar on the beach
  • Manager's reception (free)
  • Coffee shop
  • Supervised kid's activities (surcharge)
  • Cabanas on the beach (free)
  • Towels for the beach
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Front desk (24 hours)
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free water park access
  • Outdoor pool1
  • Free WiFi
  • Miniature golf on site


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (56.1 km / 34.9 mi)
  • Parking:

Room Amenities

Panama Jack Resorts Playa del Carmen All Inclusive offers 287 air-conditioned accommodations with minibars and coffee/tea makers. LCD televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Telephone
  • Air conditioning

Food & Drink

The property hosts a free manager's reception daily.

Panama Jack Resorts Playa del Carmen All Inclusive has 6 restaurants on site.

Room service (during limited hours) is available.

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Sports massage

Hotel Policies


  • Minimum check-in age is 18


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.


  • No pets allowed


Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Debit cards not accepted
  • 24-hour check-in

Hotel Names

  • Gran Porto
  • Gran Porto Real All Inclusive
  • Gran Porto Real Playa del Carmen
  • Gran Porto Real Resort
  • Gran Porto Real Resort All Inclusive Playa del Carmen
  • Gran Porto Resort
  • Gran Real Porto
  • Porto Real
  • Porto Real Resort
  • Real Gran Porto
  • Gran Porto Real Hotel
  • Gran Porto Real Mexico
  • Gran Porto Real Resort Spa
  • Grand Porto Real Playa Del Carmen
  • Hotel Gran Porto Real
  • Gran Porto Resort All Inclusive Playa del Carmen
  • Gran Porto All Inclusive-Rebranded as PANAMA JACK
  • Gran Porto Playa del Carmen
  • Gran Porto Resort And Spa Riviera Maya/Playa Del Carmen, Mexico
  • Gran o Resort Spa Inclusive

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.