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Wyndham Alltra Playa del Carmen Adults Only All Inclusive

4.5 star property

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Exterior detail
3 bars/lounges, 2 poolside bars, swim-up bar, beach bar
Premium Suite, 1 Bedroom, Oceanfront (Master)
Terrace/patio
Couples treatment room(s), body treatments, hot stone massages

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All-inclusive
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$458
includes taxes & fees
4 Mar - 5 Mar

Explore the area

View map
Constituyentes Number 1, Playa del Carmen, QROO, 77710
  • Place, Mamitas Beach
    ‪2 min walk‬
  • Place, Quinta Avenida
    ‪3 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Standard Room, 2 Double Beds

8.2 out of 10
Very good
(60 reviews)
  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(20 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Queen Beds

8.2 out of 10
Very good
(10 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(72 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, 2 Queen Beds, Ocean View

9.0 out of 10
Wonderful
(11 reviews)
  • Partial ocean view
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 1 King Bed, Ocean View

8.2 out of 10
Very good
(53 reviews)
  • Partial ocean view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed, Oceanfront

8.8 out of 10
Excellent
(84 reviews)
  • Ocean view
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed (Beachfront Walk-Out)

9.4 out of 10
Exceptional
(12 reviews)
  • Ocean view
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Oceanfront (Master)

  • Ocean view
  • 95 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Premium Suite, 1 Bedroom, Oceanfront (Master)

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 98 sq m
  • Sleeps 4
  • 1 King Bed

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. Within steps you'll find popular attractions like Playa del Carmen Main Beach and Mamitas Beach. Highlights at this all-inclusive property include 6 restaurants, 2 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and mani/pedis. The buffet restaurant, Ventanas, serves international cuisine. With 2 poolside bars and 3 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find cabanas, and enjoy the on-site gym and steam room. 2 meeting rooms, a conference centre, and a business centre are among the business amenities offered. Plus you'll find free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. There's also the convenience of car rentals on site. .Attractions within a short walk of this 4.5-property class Downtown Playa del Carmen property include Quinta Avenida and within a 20-minute walk you'll find Playa del Carmen Maritime Terminal.

What's nearby

  • Mamitas Beach - 2 min walk - 0.2 km
  • Quinta Avenida - 3 min walk - 0.3 km
  • Quinta Alegría Shopping Mall - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Central Square - 9 min walk - 0.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Lobby Bar - ‬1 min walk
  • ‪Los Aguachiles - ‬2 min walk
  • ‪Il Pescatore Restorante Italiano - ‬2 min walk
  • ‪Ventanas - ‬1 min walk
  • ‪Pelicano's - ‬2 min walk

About this property

Wyndham Alltra Playa del Carmen Adults Only All Inclusive


Property Location
With a stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive, you'll be steps from Quinta Avenida and 3 minutes by foot from Mamitas Beach Club. This 4-star property is 0.2 mi (0.4 km) from Playa del Carmen Main Beach and 1.2 mi (1.9 km) from Playa del Carmen Maritime Terminal.

Rooms
Make yourself at home in one of the 287 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless Internet access is available to keep you connected. Bathrooms with separate bathtubs and showers are provided. Conveniences include phones and coffee/tea makers, and housekeeping is provided daily.

Amenities
Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as a complimentary water park, an outdoor pool, and a sauna. Additional features at this property include complimentary wireless Internet access, gift shops/newsstands, and a banquet hall.

Dining
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Grab a bite to eat at one of the property's 6 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/café. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the beach bar or one of the 4 bars/lounges.


Business, Other Amenities
Featured amenities include a business center, a 24-hour front desk, and ATM/banking services.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bella
  • Brasas
  • Off The Hook
  • Ventanas
  • Zarape

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym
  • Rooftop pool
  • Shopping
  • Steam room
  • Wine tasting room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • 4 buildings
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1999
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Panama Jack Resorts Playa del Carmen All Inclusive
Panama Jack Resorts Playa del Carmen All Inclusive Adults Only
Wyndham Alltra Playa del Carmen Adults Only All Inclusive Hotel

Frequently asked questions

What is the cancellation policy at Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

Wyndham Alltra Playa del Carmen Adults Only All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

As of 19 Feb 2026, prices found for a 1-night stay for 2 adults at Wyndham Alltra Playa del Carmen Adults Only All Inclusive on 4 Mar 2026 start from AU$457.53, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

Yep, Wyndham Alltra Playa del Carmen Adults Only All Inclusive is on Playa del Carmen Main Beach.

Is there a spa on site at Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

Yep, there is an onsite spa at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Wyndham Alltra Playa del Carmen Adults Only All Inclusive have a pool?

Yep, and guests love it! Wyndham Alltra Playa del Carmen Adults Only All Inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

Wyndham Alltra Playa del Carmen Adults Only All Inclusive features a rooftop pool, 2 poolside bars and a full-service spa.

Is Wyndham Alltra Playa del Carmen Adults Only All Inclusive family-friendly?

No, Wyndham Alltra Playa del Carmen Adults Only All Inclusive is an adults-only property.

Is there a free airport shuttle available at Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

No, Wyndham Alltra Playa del Carmen Adults Only All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

Relax with a coldie at the 2 poolside bars or 3 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

No, only service animals are allowed.

Wyndham Alltra Playa del Carmen Adults Only All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1646 out of 2854 reviews
Rating 8 - Good. 675 out of 2854 reviews
Rating 6 - Okay. 302 out of 2854 reviews
Rating 4 - Poor. 110 out of 2854 reviews
Rating 2 - Terrible. 121 out of 2854 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

Bernard

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Property and staff were great. We heard of issues with a lack of hot water before we arrived and called ahead to see if they had been fixed. They lied to us on the phone and at check in. The hot water was still not working.
Stayed 1 night in Nov 2025

2/10 Terrible

paul

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
terrible service,no hot water in my room, i booked a ocean view and it was aveneu view instead, the beach sucks big time etc,etc etc
Stayed 1 night in Nov 2025

2/10 Terrible

Jonathan

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
There was no hot for the entire hotel. Very unsanitary
Stayed 4 nights in Nov 2025

10/10 Excellent

Dawn, phila

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location excellent staff can't wait to come backlivedevery moment
Stayed 5 nights in Nov 2025

2/10 Terrible

Marina Shahedi

Disliked: Amenities, property conditions & facilities
My stay at this property was unbelievably bad. The hotel had no hot water for our entire stay, meaning we couldn’t take a normal shower or even wash up without getting severe headaches from the freezing water. Hot water is a basic requirement for any hotel, let alone one that advertises itself as a luxury adults-only property. The worst part wasn’t even the lack of hot water — it was the management’s attitude. I dealt with two on-site managers, José and Juan, and both were rude, unprofessional, and completely dismissive. Instead of offering solutions or taking responsibility, they actually made comments like: - “Cold water is good for your skin.” - “You should try showering with cold water! it’s healthier.” - “We’re giving you food and a nice pool, so maybe give us a little slack.” - “We can’t do anything else. You just have to wait.” These were their real responses to a hotel failing to provide basic hygiene necessities. No empathy, no professionalism, and no attempt to offer accommodations or compensation. As if that weren’t enough, the property claims to be adults only, yet the beach area was full of kids every day. It honestly seemed like staff were letting friends and family in through the beach access, completely undermining what guests are paying for. Overall, this was one of the worst and most mismanaged hotel experiences I’ve ever had. No hot water, staff who mock your concerns, false advertising, and zero accountability.
Stayed 4 nights in Nov 2025

2/10 Terrible

Maria

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I canceled my reservation after check in. I try to get a shower after arrival and not found hot water. The staff said they have no hot water for more than 5 days
Stayed 2 nights in Nov 2025

10/10 Excellent

Spencer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing property was really nice and everything and everyone at the property was great. Staff went above and beyond in almost every way
Stayed 4 nights in Nov 2025

8/10 Good

Stephanie J, Mandan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel was clean and nice. However, we only had hot water 2 of the 6 days we were there. The food was some of the best I've had at an all-inclusive.
Stayed 5 nights in Nov 2025

10/10 Excellent

Javier

Travelled with partner
Liked: Cleanliness
Great locations steps from Quinta Avenida. Friendliest staff! Great food options!! Overall will definitely come back!
Stayed 1 night in Nov 2025

2/10 Terrible

Stuart, Colorado Springs

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Didn't have hot water for entire stay and this is completely unacceptable. The front desk personnel weren't helpful and we were only told "maintenance is working it." Looking at other current reviews, this seems to be an ongoing issue that we could have been warned about. This is a shame as the hotel service staff (waiters, entertainers, etc.) were exceptional. They really went all out to take care of you. In addition, the property is conventionally located in Playa. Our only other caution is that there really isn't a beach at the property, only a very small patch of sand. I wouldn't book a stay here until they address the hot water issues.
Stayed 4 nights in Nov 2025

4/10 Poor

Matthew

Liked: Cleanliness
no hot water for 2.5 days for the entire hotel. crazy.
Stayed 2 nights in Nov 2025

2/10 Terrible

Kraig

Liked: Cleanliness
Never had a hot shower or even a warm shower and one day we couldn't even take a cold shower as the water was down to a trickle.
Stayed 3 nights in Nov 2025

6/10 Okay

Nathaniel

Liked: Cleanliness
The place looked just like the photos which I appreciated. It was also conveniently located with all the action about 1-2 blocks away. The food was good for an all inclusive. Here are the cons and why I rated a 3: - There was no hot water at all. They said it was a boiler issue but imagine taking cold showers for a few days. - You hear everything. The hallways are loud at night with people passing by, I even heard someone snoring in the next room. For two to three days it’s a good value IF they have hot water.
Stayed 2 nights in Nov 2025

2/10 Terrible

Allen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2025

10/10 Excellent

Adriene

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Our room was a little bit dated, pillows were terrible and no replacements available. Everything else was great!
Stayed 4 nights in Oct 2025

8/10 Good

Laura Lynn

Stayed 4 nights in Nov 2025

10/10 Excellent

Sharae Sade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So I loved this resort. The staff were so kind. The room was clean with a nice balcony view. The food I did have was wonderful. The buffet chefs were hands down the best though. The only thing I can say was kid was the fact the hot water was in & out. I feel like it was more so room temp after night 1. The beach was intimate I just wished I was able to get in the water. The shore line had too many rocks. I ended up walking g down to another resorts beach to enjoy a day. However everything else I did enjoy.
Stayed 3 nights in Nov 2025

10/10 Excellent

Stacy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great food! Loved it here.
Stayed 3 nights in Sep 2025

6/10 Okay

Shani

Travelled with partner
Liked: Cleanliness
Staff was nice and restaurants wonderful! Rooms a little outdated and smells by pool not good! Stinky ocean sewer smells.. good location if you want to walk around 5th..
Stayed 4 nights in Oct 2025

6/10 Okay

Andrew

Stayed 5 nights in Oct 2025

10/10 Excellent

Jude, Mount Brydges

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great! Our complaints are hot water was not the best somedays didnt work and the hot tub never worked either. But everything was great
Stayed 5 nights in Nov 2025

10/10 Excellent

Shardanay

Stayed 4 nights in Aug 2025

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful little resort close to down town, staff were incredible, we had a lovely time.
Stayed 3 nights in Nov 2025

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very friendly and attentive.
Stayed 6 nights in Nov 2025

2/10 Terrible

Reale

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible will be calling for a refund/discount. No hot water and bugs worst experience extremely unhappy and I’m so sad
Stayed 1 night in Nov 2025