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Grand Riviera Princess - All Inclusive

5.0 star property
Luxury property on the beach, with 12 outdoor pools

Photo gallery for Grand Riviera Princess - All Inclusive

Exterior
On the beach, white sand, sun-loungers, beach umbrellas
Exterior
Indoor wedding
9 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • Hot tub
  • Breakfast included
  • Housekeeping
The current price is AU$396
includes taxes & fees
12 Dec - 13 Dec

Explore the area

View map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪19 min walk‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪25 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪92 min drive‬

Room options

View all photos for Room

Children’s theme room

Room

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
  • 59 sq m
  • Sleeps 5

View all photos for Family Room

Children’s theme room

Family Room

7.0 out of 10
Good
(24 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
Blackout curtains
  • 59 sq m
  • 1 bedroom
  • Sleeps 5

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout curtains

Super Saver

7.8 out of 10
Good
(6 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
Blackout curtains
Ceiling fan
Hairdryer
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Room

Room

Room

Highlights

Furnished balcony
Private pool
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
  • 45 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Garden View

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room, Garden View

7.8 out of 10
Good
(209 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
Blackout curtains
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Pool Access (Pool View)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room, Pool Access (Pool View)

7.8 out of 10
Good
(27 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
  • 56 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (with Jacuzzi)

Suite (with Jacuzzi)

Suite (with Jacuzzi)

7.4 out of 10
Good
(26 reviews)

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 59 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite with Bathtub and Outdoor Shower

Suite with Bathtub and Outdoor Shower

Suite with Bathtub and Outdoor Shower

9.4 out of 10
Exceptional
(11 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Pillow menu
Blackout curtains
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

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  • Pool
  • Breakfast included
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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Grand Riviera Princess - All Inclusive . You'll be 2 km (1.2 mi) from Playa Xcalacoco and 2.2 km (1.4 mi) from Chun-Zumbul (diving site). Highlights at this all-inclusive property include 9 restaurants, 12 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and detox wraps along with access to the sauna and hot tub. The buffet restaurant, Buffet Verde, serves international cuisine and is open for breakfast, lunch and dinner. With 2 beach bars and 3 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 6 outdoor tennis courts and water park. Other amenities include an indoor swimming pool, a nightclub and free Wi-Fi in public areas. Each morning free buffet breakfast is offered between 7 AM and 11:30 AM. There's also the convenience of free self parking. .Within a 15-minute drive of this 5-property class Playa del Carmen property, attractions include El Camaleón Mayakoba Golf Course and Quinta Avenida.

What's nearby

  • Playa Xcalacoco - 19 min walk - 1.6 km
  • El Camaleón Mayakoba Golf Course - 7 min drive - 2.2 km
  • Playa del Carmen Main Beach - 12 min drive - 6.4 km
  • Xcaret Eco Theme Park - 25 min drive - 18.3 km
  • Maroma Beach - 27 min drive - 15.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 41 min drive

Restaurants

  • ‪Amaranto - ‬19 min walk
  • ‪Piano Bar - ‬5 min drive
  • ‪Mike’s Coffee - ‬5 min drive
  • ‪El Beso Pool Bar - ‬18 min walk
  • ‪Steakhouse - ‬17 min walk

About this property

Grand Riviera Princess - All Inclusive

Luxury property on the beach, with 12 outdoor pools
Grand Riviera Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Grand Riviera Princess - All Inclusive , you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a water park (surcharge), a complimentary children's club and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

  • 674 guestrooms or units
  • 3 levels
  • 9 dining venues
  • 2 bars on the beach
  • 3 bars by the pool
  • 3 swim-up bars
  • 9 bars or lounges
  • 5425 sq ft of conference space
  • 504 sq. m of conference space
  • Built in 2007
  • Buffet breakfast (free)
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and a safe. Rooms open to furnished balconies. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include a separate bath and shower, bathrobes, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 15 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM to 11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Verde
  • La Fondue
  • La Hacienda
  • La Vaquería
  • Mamma Mia

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Kayaking
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water park

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • No lift

More

  • 3 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from 12 November 2025 to 26 April 2026 (completion date subject to change). The following areas are affected:
  • Exterior
During renovations, the property will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Frequently asked questions

What is the cancellation policy at Grand Riviera Princess - All Inclusive ?

Grand Riviera Princess - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Riviera Princess - All Inclusive ?

As of 10 Dec 2025, prices found for a 1-night stay for 2 adults at Grand Riviera Princess - All Inclusive on 12 Dec 2025 start from AU$395.8, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Riviera Princess - All Inclusive ?

Yep, Grand Riviera Princess - All Inclusive has a free self car park.

Are there any beaches close to Grand Riviera Princess - All Inclusive ?

The closest beach to Grand Riviera Princess - All Inclusive is Playa del Carmen Main Beach (6.1 km).

Is there a spa on site at Grand Riviera Princess - All Inclusive ?

Yep, there is an onsite spa at Grand Riviera Princess - All Inclusive . It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Grand Riviera Princess - All Inclusive have a pool?

Yep, and guests love it! Take your pick from 12 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at Grand Riviera Princess - All Inclusive ?

Grand Riviera Princess - All Inclusive features 2 beach bars, 12 outdoor pools and a full-service spa.

What makes Grand Riviera Princess - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Grand Riviera Princess - All Inclusive .

Is Grand Riviera Princess - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Grand Riviera Princess - All Inclusive is a hit with families.

Does Grand Riviera Princess - All Inclusive serve breakfast?

Sure does, complimentary buffet brekkie is offered daily between 7 AM and 11:30 AM.

Is there a free airport shuttle available at Grand Riviera Princess - All Inclusive ?

No, Grand Riviera Princess - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Riviera Princess - All Inclusive ?

Relax with a coldie at the 2 beach bars, 3 poolside bars or 9 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Grand Riviera Princess - All Inclusive ?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Grand Riviera Princess - All Inclusive ?

No, pets are not allowed.

Reviews

Grand Riviera Princess - All Inclusive Reviews

8.0

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 2108 out of 4397 reviews
Rating 8 - Good. 1070 out of 4397 reviews
Rating 6 - Okay. 617 out of 4397 reviews
Rating 4 - Poor. 292 out of 4397 reviews
Rating 2 - Terrible. 310 out of 4397 reviews

Reviews

6/10 Okay

Yashene

Travelled with group
Liked: Cleanliness, staff & service
Staff was very pleasant. Although there were some pushy vendors that were annoying in getting us to do excursions. I thought the buffets would be bigger but overall the food was okay. Have the Cooks grill things for you at the grill station, it's good! The scenery was amazing! The pool and the beach were just breathtaking. There are a few wild animals on compound. The Coati was something else. Its aggressive and tries to get into your bags and room, they tell you to leave the porch door locked (not closed) for a reason. Just be careful of that specific animal. The deers, cats and iguanas chilling on the property were pleasant. The Spa is unlike anything i have experienced, its in an outside hut, calming and beautiful. Roberto and Maria did their jobs well! Two of the best massages we ever had. We had fun overall. Again, staff were so friendly, kind and helpful.
Stayed 4 nights in Sep 2025

10/10 Excellent

Fikreta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities and staff were perfect. Everything was well organized, and beyond all our expectations!!
Stayed 9 nights in Sep 2025

8/10 Good

Brittney

Liked: Amenities
I enjoyed my stay. Was bothered that nobody seemed to care that the room beside me was smoking, which made my experience less valuable. I feel like the food was mediocre, there wasn’t anything or anywhere. I ate where I wanted to go back for seconds. My arrival was lackluster, I did not feel important. When the first question I am asked is my age and if I’m single or married, for marketing purposes. I was disappointed by the absence of servers in the pool area, verse what I’ve experienced at other resorts. I do, however, appreciate the peacefulness of the resort.
Stayed 3 nights in Sep 2025

4/10 Poor

Leslie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

4/10 Poor

Ruzminka

Travelled with partner
Disliked: Staff & service
Large
Stayed 6 nights in Sep 2025

6/10 Okay

Laurie

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Property is dated. Good was not great. Property was clean. Staff not focused on customer service. Probably would not choose to stay there again.
Stayed 7 nights in Aug 2025

10/10 Excellent

Daniela

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 7 nights in May 2025

6/10 Okay

Olson

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
I didn’t like El Guardado at the front desk when I arrived. It says on line major credit cards accept. I had an American Express. Top of the tops. And they didn’t know what they was doing and got my card froze 3 times I had to keep calling for them to unlock my card. And it took two hours for me to get checked in. And had to just pay in cash. And they charged me an extra $70 to pay in cash because there credit card machine was not working!!! Keep losing signal. Which left me with no money cause I paid for my room in cash leaving me cashless. But the service in restaurants and bars was excellent some of the best people I meet. Even the bell boys and little bus drivers thru out the day.
Stayed 4 nights in Sep 2025

10/10 Excellent

Alejandro Lazaro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and staff was friendly
Stayed 3 nights in Sep 2025

4/10 Poor

Ama

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not recommend this resort.
Stayed 5 nights in Jun 2025

4/10 Poor

Malea

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Boring. Elder crowd or family resort. The food is awful. Only certain people can get certain things. Definitely wouldn't go back. Call the front desk they never answer and when they did they just transferred you and than no one would answer.
Stayed 3 nights in Sep 2025

10/10 Excellent

Keyli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Staff
Stayed 5 nights in Sep 2025

8/10 Good

juan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hi,everything was great except the clerk who charged me an extra fee when I checked in 8 hrs later upon arrival. The room wasn’t ready. They were supposed to call me when it was ready, and I never heard back from them.
Stayed 2 nights in Sep 2025

6/10 Okay

Jabarie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Had to switch rooms in the middle of the night because the ac was broken. The second room wasn’t any better but didn’t feel like going through the hassle of moving again. A la cart restaurants were pretty good but the buffet options were ok. Some construction going on and the gym and a few other spots seems to have been moved with any clear signage. The pools were really nice along with friendly staff. The drinks were not very good which resulted in me going out to buy my own alcohol for my stay. Overall it wasn’t horrible for a weekend stay but I wouldn’t go back unless it was an amazing deal.
Stayed 3 nights in Sep 2025

10/10 Excellent

Gregory

Stayed 3 nights in Sep 2025

10/10 Excellent

Islam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the stuff pool was very clean and servise Fabolous I’m planning to come again and this place I love it
Stayed 5 nights in Sep 2025

10/10 Excellent

Jonathan

Stayed 5 nights in Aug 2025

10/10 Excellent

Hubert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Aug 2025

10/10 Excellent

Hubert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great will be back
Stayed 3 nights in Sep 2025

8/10 Good

Noven

Stayed 4 nights in Aug 2025

10/10 Excellent

Gemma, Edmonton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the swim up room, i basically had my own private pool. The staff were friendly and attentive, nice wild life and delicious food ans drinks, highly recommend this hotel. Ill be back!
Stayed 7 nights in Aug 2025

6/10 Okay

ricki

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We were not told of the seaweed issue, the Ocean was inundated with it. there was zero access to the ocean water. The pools were run down. The amenities were very dated.
Stayed 5 nights in Jun 2025

2/10 Terrible

Kanwaljit

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing was as advertised on there website, they only 1 and half pool was available, other were shut down due to construction and same thing with the restaurants. The staff and the overall service was horrendous. Definitely want a refund for this trip, unacceptable
Stayed 5 nights in Aug 2025

10/10 Excellent

Abberaame

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the entertainment and restaurants. The service was amazing. The staff were so helpful. Our concierge helped us to book the right activities and transport.
Stayed 5 nights in Aug 2025

10/10 Excellent

douangmaniphone

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 3 nights in Aug 2025