2/10 Terrible
Xiaolin
Travelled with family
25 July 2025
I do not recommend Sonesta Silicon Valley. Here’s what happened during my stay:
- The front desk manager P kicked us out during our stay because she couldn’t handle the room change process professionally and escalated the situation with aggressive behavior.
- Here’s what happened: the hotel gave away the room I originally booked, and I was told I had to switch rooms on the second day. During the move, I was ordered to pack everything and switch rooms within 30 minutes — with no assistance.
- She sent housekeeping to pressure us right after our conversation, then came herself, banging on the door with even more aggressive behavior. I felt harassed and intimidated.
- When I tried to cool down and close the door so we could de-escalate and explain, she didn’t give us the chance. She canceled our stay and kicked us out.
This was one of the worst hotel experiences I’ve ever had. If you care about basic respect and professionalism, stay somewhere else.
Xiaolin
Stayed 5 nights in Jul 2025