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4.2 out of 5

"Very central location, apartment big, bathroom v large " More

By a verified traveller on Sun 01 Mar 2020

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Hotel Description

Quest on Bourke puts you in the heart of Melbourne, within just a 10-minute stroll of Bourke Street Mall and Melbourne Central. Highlights at this property include in-room kitchens, washers/dryers, and Smart TVs.

Each apartment is soundproofed and features a TV with digital channels, along with a living room, a dining area, and WiFi. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A coffee/tea maker, Netflix, and a safe are also available. Limited housekeeping is available.

This business-friendly apartment building offers a fitness center, a business center, and concierge services. Additionally, you'll find laundry facilities, a 24-hour front desk, and express check-out. There's also the convenience of an airport shuttle.

Sights within a 20-minute walk of this 4-star Melbourne Central Business District property include Queen Victoria Market and Melbourne Cricket Ground.

Standard One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$131* Per night/room 5 Jun. - 6 Jun.

Deluxe Two Bedroom Two Bathroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Standard Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Executive One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Quest on Bourke ratings based on 396 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quest on Bourke

Everyone (233) Couples (79) Business (2) Students (1) Family (75)
4 out of 5
Very central location, apartment big, bathroom v large

Posted by on 1 Mar. 2020

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Comment from Hotel Management

27 Mar. 2020 by Management

Thanks for leaving us such a lovely review. We are glad that you enjoyed our services. We welcome you back again soon.

4 out of 5
Great location. We are family of four and stayed in two bedroom apartment. It was very spacious and had everything we needed. Our sheets were spotless and the bed was very comfortable to sleep. The downside of the place was that the bathroom sink wasn’t clean so the bathroom. I let the receptionist know, but didn’t hear any apologies from her.

Posted by , from Hamilton Victoria on 23 Feb. 2020

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Comment from Hotel Management

27 Mar. 2020 by Management

Dear JP I'm grateful for your review, we are very lucky to have such a great location here in the heart of Melbourne CBD. We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. We hope you'll give us an opportunity to discuss this further with you. You can reach out to us by phone or email. Regards Management

5 out of 5
Great spot right in CBD close to all the major hotspots. Stayed in 2 bedroom 2 bathroom very roomy with everything you need.

Posted by , from Hobart on 22 Feb. 2020

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Comment from Hotel Management

27 Mar. 2020 by Management

Hi Tanya, We are happy to hear you had a positive experience here at QuestonBourke. We value your input and welcome you back to stay again soon.

4 out of 5

Posted by on 16 Feb. 2020

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Comment from Hotel Management

27 Mar. 2020 by Management

Hi Anonymous, We are happy to hear about your experience, we value your input and encourage you to let us know more details about your experience with us.

5 out of 5

Posted by on 22 Jan. 2020

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Comment from Hotel Management

25 May 2020 by Front Office Manager

Thank you for your 5 star rating. We're happy that you're happy, and we're looking forward to your next visit. Hurry back!

4 out of 5
The apartment was very clean and tidy. The areas were a good size. There were some frustrations with the property- I felt it was somewhat deceiving (at best misleading) having photos of the spa bath clearly showing spa jets (the entire reason I chose this apartment over a cheaper one at the same location without a spa bath) only to discover a notice on the wall in the bathroom saying the spa function has been disabled and Quest don’t advertise having spa baths. The other thing I didn’t appreciate was that despite choosing ‘pay at the property’ my bank card was accessed the morning prior to my arrival and payment for one of the two nights I was staying was taken from that account without my authorization.

Posted by on 9 Jan. 2020

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Comment from Hotel Management

13 Jan. 2020 by Quest on Bourke

Good Morning, Thank you for taking your time to review Quest on Bourke. Thank you for your notes about the clean apartment the housekeeping team will be delighted to know you found it clean and tidy. As per the terms and conditions you agreed to upon booking payment for the full amount can be taking up to 48 hours prior to your arrival this is in line with our 48 hour cancellation policy. Quest on Bourke do not advertise as having spa baths nor do we advertise pictures of spa bath jets – we encourage all guests to utilise the large bath in all rooms. We hope to see you at Quest on Bourke again in the future Kind Regards The Team at Quest on Bourke

5 out of 5
How much space and room there was. When I walked in I was impressed about how big the space was. :)

Posted by on 3 Jan. 2020

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5 out of 5

Posted by on 14 Dec. 2019

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4 out of 5
The hotel's position is great. Right on the Bourke Street Mall, close to food and restaurants and a tram stop right at the front door. For the price we paid per night it would have been nice to have free wi-fi.

Posted by on 7 Dec. 2019

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5 out of 5

Posted by on 3 Dec. 2019

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Property Features

You'll find a business center on site. There are 3 meeting rooms available. An airport shuttle (available on request) is available for a fee. A fitness center, tour/ticket assistance, and concierge services are also featured at the business-friendly Quest on Bourke. This 4-star Melbourne apartment is smoke free.

  • 1 building
  • 60 guestrooms or units
  • 6 levels
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Separate living room1
  • Soundproofed rooms
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Parking

Offsite parking discounted rates available

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (24.4 km / 15.1 mi)
  • Train station: Flinders Street Station (0.8 km / 0.5 mi)
  • Metro station: Parliament Station (0.4 km / 0.3 mi)
  • Property shuttles: Airport shuttle

Room Amenities

Quest on Bourke offers 60 accommodations with washers/dryers and safes. Accommodations offer separate living rooms. 41-inch Smart televisions come with digital channels and Netflix. Accommodations at this 4-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Melbourne apartment provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on a limited basis.

  • In-room kitchen
  • Washer and dryer
  • Dining room
  • Living room
  • Smart television
  • Digital channels
  • Netflix
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Cribs (surcharge)
  • Housekeeping (limited)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Airport shuttle service is available on request from 5:00 AM to midnight. Fees may apply. Contact the property in advance to make arrangements.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Airport shuttle service is offered on request from 5:00 AM to midnight. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.00.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Property is cleaned with disinfectant
  • One child stays free
  • Security system
  • Debit cards not accepted
  • UnionPay
  • Staffed front desk
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Gap period enforced between guests' stays 24 hours
  • Property does not use a professional cleaning service

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 10 per 24-hour period (4-device limit, rates may vary)
  • Airport shuttle fee: AUD 80.00 per vehicle (one-way)
  • Airport shuttle fee per child: AUD 80.00 (one-way), (up to 7 years old)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Bourke
  • Quest Bourke Apartment
  • Quest Bourke Apartment Melbourne
  • Quest Bourke Melbourne
  • Apartment Melbourne Quest
  • Quest On Bourke Hotel Melbourne
  • Quest On Bourke Melbourne
  • Quest on Bourke Apartment
  • Quest on Bourke Melbourne
  • Quest on Bourke Apartment Melbourne

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Quest on Bourke offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served at Quest on Bourke.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.