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4.4 out of 5

"Great location Great facilities " More

By a verified traveller on Tue 09 Aug 2022

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Hotel Description

A luxury stay in Melbourne awaits you at Quest Melbourne Airport. You'll be 23.4 km (14.5 mi) from Crown Casino and Entertainment Complex and 20.8 km (12.9 mi) from Queen Victoria Market. Highlights at this aparthotel include a conference center, and in-room kitchens and free WiFi.

Each apartment is soundproofed and features a flat-screen TV with cable channels, along with an iPod dock, a safe, and a hair dryer. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. An iron/ironing board, a desk, and free toiletries are also available.

This business-friendly aparthotel offers free WiFi in public areas, a free grocery shopping service, and concierge services. Other amenities include a snack bar/deli, coffee/tea in a common area, and laundry facilities. There's also extended parking, along with the convenience of a free shopping center shuttle.

With a stay at this 4.5-star Melbourne Airport aparthotel, you'll be 21.2 km (13.2 mi) from Melbourne Central and 22.2 km (13.8 mi) from Melbourne Cricket Ground.

Studio Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$174* Per night/room 19 Aug. - 20 Aug.

Two Bedroom Apartment

Bed Count 2 King Beds Maximum Occupancy 5 Max

One Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

Three Bedroom Apartment

Bed Count 3 King Beds Maximum Occupancy 7 Max

Quest Melbourne Airport ratings based on 467 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Quest Melbourne Airport

Everyone (330) Couples (51) Business (15) Family (61)
5 out of 5
Great location Great facilities

Posted by on 9 Aug. 2022

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5 out of 5
Very close to the airport check in with easy very friendly professional staff The room was bright and Inviting very clean

Posted by on 23 Jul. 2022

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4 out of 5
Easy to get to New&close to Airport.

Posted by on 12 Jul. 2022

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5 out of 5
All good

Posted by on 1 Jul. 2022

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5 out of 5
Friendly greeting from reception staff. Room and amenities top quality.

Posted by on 26 Jun. 2022

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5 out of 5
The property is very close to the airport for an early morning flight. on a business trip having the 2 bedrooms and 2 bathrooms was fantatstic.

Posted by on 19 May 2022

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2 out of 5
Pro: location Good internet Con: No reception or service during Sat arvo No shuttle bus available on weekend Rooms very dirty One room access card meant lights etc off in r oom every time someone needed to go out.

Posted by on 14 Feb. 2022

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Comment from Hotel Management

25 Feb. 2022 by Blake

Good morning Suze, Thank you for choosing to stay at Quest Melbourne Airport and taking the time to provide feedback about your experience. Please accept my apologies for your room being dirty. This is certainly not acceptable and has been addressed with the team. We are hopeful of increasing the shuttle bus hours to include weekends over the coming months, however, like all hospitality venues we are also finding ways to remain viable. Thank you again for your feedback. I hope we might have an opportunity to accommodate you again in future and restore your confidence in Quest. Kind Regards, Blake Randall Rooms Division Manager

3 out of 5
Communication was terrible. When making booking advised we wanted a carpark, and that we'd use the shuttle to get to terminal. Was not until sunday morning when we'd been waiting for the bus driver, as the bus was parked outside, we were told the bus didnt run on weekends.

Posted by on 7 Feb. 2022

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Comment from Hotel Management

17 Feb. 2022 by Blake

Dear Judy, I'm sorry our communication regarding the shuttle operating times wasn't clear, and wasn't communicated at all. Prior to COVID we operated 24/7 and our complimentary shuttle bus to the airport operated from 6am to 10pm every day. Unfortunately we are not immune from the impact of COVID, so to remain viable we have had to reduce some of our services that we typically had provided. I'm aware this doesn't change the impact it had on your stay, however I appreciate you taking the time to provide the feedback so we can better adjust our messaging moving forward. Kind Regards, Blake Randall Rooms Division Manager

4 out of 5

Posted by on 4 Jan. 2022

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4 out of 5
No restaurant or bar

Posted by on 18 Jul. 2021

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Comment from Hotel Management

17 Aug. 2021 by Oscar

Thanks for staying with us. We appreciate your feedback!

Property Features

There's a snack bar/deli on site. WiFi is free in public spaces. A terrace, tour/ticket assistance, and barbecue grills are also featured at the luxury Quest Melbourne Airport. The aparthotel can provide concierge services and a complimentary grocery shopping service. This 4.5-star Melbourne aparthotel is smoke free.

  • 1 building
  • 96 guestrooms or units
  • 5 levels
  • Built in 2014
  • Deli
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , RV, bus, truck parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Essendon Station (9.7 km / 6 mi)
  • Property shuttles: Free shopping center shuttle
  • Parking: Extended parking and RV/bus/truck parking available for a surcharge

Room Amenities

Quest Melbourne Airport offers 96 air-conditioned accommodations with iPod docking stations and safes. 42-inch flat-screen televisions come with cable channels. Accommodations at this 4.5-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room kitchen
  • IPod dock
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Stove
  • Electric kettle
  • Kitchenware
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Wheelchair accessible

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions and lockbox information. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • LGBTQIA friendly
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: AUD 10.00 per night
  • Rollaway bed fee: AUD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Hotel Melbourne Airport
  • Quest Melbourne Airport
  • Quest Melbourne Airport Aparthotel
  • Quest Melbourne Aparthotel
  • Quest Melbourne Melbourne
  • Quest Melbourne Airport Aparthotel
  • Quest Melbourne Airport Melbourne Airport
  • Quest Melbourne Airport Aparthotel Melbourne Airport

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.