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4.6 out of 5

"Room was very nice and big. The bed was comfortable. We included the breakfast downstairs in our room, which wasn’t brilliant. Probably wouldn’t do th ... " More

By a verified traveller on Mon 27 Aug 2018

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Hotel Description

At Mercure Melbourne Caroline Springs, you'll be 19.2 km (11.9 mi) from Flemington Racecourse and 17.2 km (10.7 mi) from Highpoint Shopping Centre. Highlights at this hotel include a restaurant, an indoor swimming pool and free self parking.

All 58 rooms feature LCD TVs with cable channels, and you can enjoy balconies, sitting areas and WiFi. Minibars provide refreshments, and room service is also available. Wired Internet, coffee/tea makers and safes are also available.

The bistro, Westwaters Bistro, is open for lunch and dinner. At the hotel's own bar/lounge, you can stop for a drink. Enjoy the fitness centre and spa tub. Other amenities include free WiFi in public areas, a conference centre and a coffee shop/café. Each morning cooked-to-order breakfast is served between 7 AM and 10:30 AM.

Within a 30-minute drive of this 4.5-star Caroline Springs hotel, attractions include Melbourne Zoo and Melbourne Star Observation Wheel.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$130* Per night/room 20 Dec. - 21 Dec.

Studio

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard King Room (Lake View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Balcony Room (Lake View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Mercure Melbourne Caroline Springs ratings based on 277 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Mercure Melbourne Caroline Springs

Everyone (137) Couples (95) Business (1) Family (43)
4 out of 5
I love that I could live here but it did get quite noisy being a weekend.

Posted by on 18 Nov. 2019

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5 out of 5

Posted by on 16 Nov. 2019

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4 out of 5

Posted by on 8 Nov. 2019

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4 out of 5
Motel was very good, breakfast well presented. Would have liked coffee mugs in room for coffee, little cups are okay for tea.

Posted by on 3 Nov. 2019

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4 out of 5
It had a lot of activities for my kids. Everything was nearby

Posted by on 13 Oct. 2019

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5 out of 5
My room was spacious and comfortable with everything I could possibly have needed. It was extremely clean which is important to me.

Posted by on 4 Sep. 2019

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4 out of 5
A bit expensive for location which is really in the middle of nowhere.Veggie breakfast we ordered was average.

Posted by , from Sydney on 1 Sep. 2019

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3 out of 5
It doesn't take debit cards only credit cards. Also they took $300 for the bond. We checked in late so we had to come with our own food but was very disappointed when we noticed that there was no microwave in the room. The receptionist was not very welcoming, turning us away just because we didnt have a credit card. Anyway policy is policy. So far, everything else was great. Room was very spacious and very clean. Thanks.

Posted by on 18 Aug. 2019

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5 out of 5
Everything was great Was in a great location will be back

Posted by on 18 Aug. 2019

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5 out of 5
It was a great location. Food was fantastic and having the pokies there was a plus. Parking was great

Posted by , from Wodonga on 23 Jul. 2019

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About the Mercure Melbourne Caroline Springs

Location 10-20 Lake Street, Caroline Springs, VIC 3023

Property Features

Mercure Melbourne Caroline Springs offers its guests an indoor pool, a spa tub, and a fitness centre. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The business-friendly Mercure Melbourne Caroline Springs also features a terrace, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available. This 4.5-star Caroline Springs hotel is smoke free.

  • 58 guestrooms or units
  • Built in 2011
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Pool or billiards table
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (22.5 km / 14 mi)
  • Train station: Caroline Springs Station (4.7 km / 2.9 mi)
  • Parking: Free self parking

Room Amenities

Mercure Melbourne Caroline Springs offers 58 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Rooms open to balconies. This accommodation offers separate sitting areas. 32-inch LCD televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and a hairdryer. This Caroline Springs hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Private balcony
  • Sitting area
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7 AM to 10:30 AM.

Westwaters Bistro – This bistro serves lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is 18

Special check-in instructions:

If you are planning to arrive after 9 PM, please contact the property in advance using the information on the booking confirmation.

Guests are required to contact the hotel in advance if arriving outside of normal check-in hours. Contact information can be found in the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. For more details, please contact the property using the information on the reservation confirmation received after booking.

Guests arriving after 9 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 44.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

This property will place a credit card authorization at check-in for any bookings where payment for the stay will be made on site instead of at the time of booking. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Prepaid credit cards are not accepted for any bookings.

  • One child stays free
  • Debit cards not accepted
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 250.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 5 and AUD 25 for adults, and AUD 10 and AUD 10 for children (approximately)
  • Fee for in-room wireless Internet: AUD 19 per night (rates may vary)
  • Fee for in-room wired Internet: AUD 19 per night (rates may vary)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 44.0 per night
  • Credit card charges are subject to a surcharge of 1.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Melbourne Caroline Springs
  • Mercure Melbourne Hotel Caroline Springs
  • Mercure Melbourne Caroline Springs Hotel
  • Mercure Melbourne Caroline Sp
  • Mercure Melbourne Caroline Springs Hotel
  • Mercure Melbourne Caroline Springs Caroline Springs
  • Mercure Melbourne Caroline Springs Hotel Caroline Springs

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.wotif.com/Melbourne-Hotels-Mercure-Melbourne-Caroline-Springs.h4297728-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.