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4.6 out of 5

"Staff friendly, rooms clean, cafe had great meals " More

By a verified traveller on Mon 09 Mar 2020

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Hotel Description

At Mercure Melbourne Caroline Springs you'll be 2.7 km (1.7 mi) from Clarke Road Streamside Reserve and 3.9 km (2.4 mi) from Ravenhall Nature Conservation Reserve. Highlights at this hotel include a restaurant, free self parking, and a bar/lounge.

LCD TVs with cable channels are featured in all 58 rooms, and you can enjoy balconies, sitting areas, and WiFi. Dining in is an option with room service, and minibars provide refreshments. Wired Internet, coffee/tea makers, and safes are also available.

The bistro, Westwaters Bistro, is open for lunch and dinner. Other amenities include free WiFi in public areas, a fitness center, and a conference center. Cooked-to-order breakfast is available daily between 7 AM and 10:30 AM.

Within a 30-minute drive of this 4.5-star Caroline Springs hotel, attractions include Altona Beach and Flemington Racecourse.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$154* Per night/room 30 Nov. - 1 Dec.

Studio, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed, Balcony, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Mercure Melbourne Caroline Springs ratings based on 285 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Mercure Melbourne Caroline Springs

Everyone (142) Couples (96) Business (1) Family (46)
4 out of 5
Staff friendly, rooms clean, cafe had great meals

Posted by on 9 Mar. 2020

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5 out of 5

Posted by on 16 Feb. 2020

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5 out of 5

Posted by on 12 Feb. 2020

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4 out of 5

Posted by on 3 Feb. 2020

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4 out of 5
Loved the location, staff & cleanliness but the resturant was extremely noisey very bad acostics to the point I got a headache & left earlier than planned? 😭 that was the only issue all else was great 👍

Posted by on 1 Feb. 2020

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4 out of 5
Room was very clean and bathroom was spacious. The balcony was very dirty and had bird droppings everywhere.

Posted by on 27 Jan. 2020

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4 out of 5

Posted by on 12 Jan. 2020

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5 out of 5

Posted by on 17 Dec. 2019

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4 out of 5
I love that I could live here but it did get quite noisy being a weekend.

Posted by on 18 Nov. 2019

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5 out of 5

Posted by on 16 Nov. 2019

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About the Mercure Melbourne Caroline Springs

Location 10-20 Lake Street, Caroline Springs, VIC 3023

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A fitness center, a terrace, and complimentary newspapers in the lobby are also featured at the business-friendly Mercure Melbourne Caroline Springs. Free self parking is available. This 4.5-star Melbourne hotel is smoke free.

  • 58 guestrooms or units
  • Built in 2011
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Pool or billiards table
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Tullamarine Airport (MEL) (25.3 km / 15.7 mi)
  • Train station: Caroline Springs Station (4.7 km / 2.9 mi)
  • Parking: Free self parking

Room Amenities

Mercure Melbourne Caroline Springs offers 58 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. 32-inch LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony
  • Sitting area
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 10:30 AM.

Westwaters Bistro - This bistro serves lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Guests are required to contact the hotel in advance if arriving outside of normal check-in hours.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Guests arriving after 9 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 44.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property only accepts credit cards for all bookings. Cash is not accepted. Prepaid credit cards are not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • Parking height restrictions apply
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 250.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 5 and AUD 25 for adults, AUD 10 and AUD 10 for children (approximately)
  • Fee for in-room wireless Internet: AUD 19 per night (rates may vary)
  • Fee for in-room wired Internet: AUD 19 per night (rates may vary)
  • Late check-out fee: AUD 0 (subject to availability)
  • Rollaway bed fee: AUD 44.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Melbourne Caroline Springs
  • Mercure Melbourne Hotel Caroline Springs
  • Mercure Melbourne Caroline Springs Hotel
  • Mercure Melbourne Caroline Sp
  • Mercure Melbourne Caroline Springs Hotel
  • Mercure Melbourne Caroline Springs Caroline Springs
  • Mercure Melbourne Caroline Springs Hotel Caroline Springs

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.