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Mercure Melbourne Caroline Springs

4.5 star property
Lakefront hotel with fitness centre and 24-hour front desk

Photo gallery for Mercure Melbourne Caroline Springs

Studio, 1 King Bed (Panoramic)
Exterior
Studio, 1 King Bed (Panoramic)
Exterior
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pool
  • Breakfast available
  • Bar
  • Room service
The current price is AU$189
includes taxes & fees
16 May - 17 May

Explore the area

Map
10-20 Lake Street, Caroline Springs, VIC, 3023
  • Watergardens Town Centre
    ‪7 min drive‬
  • Sunshine Hospital
    ‪11 min drive‬
  • Flemington Racecourse
    ‪19 min drive‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪24 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Balcony

Superior Room, 1 King Bed, Balcony

Superior Room, 1 King Bed, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Private bathroom
Hairdryer
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed (Panoramic)

Studio, 1 King Bed (Panoramic)

Studio, 1 King Bed (Panoramic)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Private bathroom
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony

Minibar, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Private bathroom
Hairdryer
  • 25 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Balcony

Minibar, in-room safe, desk, iron/ironing board

Studio, 1 King Bed, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Private bathroom
Hairdryer
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Melbourne

At Mercure Melbourne Caroline Springs, you'll be 4.1 km (2.5 mi) from Ravenhall Nature Conservation Reserve and 6.1 km (3.8 mi) from Watergardens Town Centre. Highlights at this hotel include a restaurant, an indoor swimming pool and free self-parking. .The bistro, Westwaters Bistro, is open for lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym and Hot tub as well as access to a playground. Meeting rooms and a conference centre are among the business amenities offered. Added amenities include free Wi-Fi in public areas and a coffee shop/cafe. Cooked-to-order breakfast is available daily between 7 AM and 10:30 AM. .Within a 30-minute drive of this 4.5-property class Caroline Springs hotel, attractions include Flemington Racecourse and Melbourne Zoo.

What's nearby

  • Watergardens Town Centre - 7 min drive - 6.1 km
  • Sunshine Hospital - 11 min drive - 9.7 km
  • Flemington Racecourse - 19 min drive - 18.4 km
  • Crown Casino - 23 min drive - 29.3 km
  • Melbourne Central - 25 min drive - 31.9 km

Getting around

  • Caroline Springs Station - 6 min drive
  • Keilor Plains Station - 6 min drive
  • Melbourne Airport (MEL) - 24 min drive

Restaurants

  • ‪Enelssie Cafe and Grill - ‬3 min drive
  • ‪Watervale Fish & Chips Taylors - ‬15 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪The Jolly Miller Caroline Springs - ‬2 min walk
  • ‪KFC - ‬6 min walk

About this property

Mercure Melbourne Caroline Springs

Lakefront hotel with fitness centre and 24-hour front desk
Mercure Melbourne Caroline Springs offers its guests an indoor pool, Access to hot tub, and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

The business-friendly Mercure Melbourne Caroline Springs also features a terrace, complimentary newspapers in the lobby, and room service (during limited hours). Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Melbourne hotel.

  • 98 guestrooms or units
  • 4 levels
  • Conference rooms
  • Built in 2011
  • Conference centre
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Pool or billiards table
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Mercure Melbourne Caroline Springs offers 98 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. This accommodation offers separate sitting areas. 32-inch LCD televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Melbourne hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English

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Property amenities

Internet

  • Available in all rooms: WiFi (AUD 20 per night); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to 10:30 AM for a fee: AUD 5 to 25 for adults and AUD 10 to 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Westwaters Bistro

Things to do

  • Billiards/pool table
  • Gym
  • Hot tub
  • Indoor pool
  • Playground
  • TV in common areas

Family friendly

  • Free cot
  • Indoor pool
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • On a lake
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: AUD 50
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: AUD 50
Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Only the credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Guests are required to contact the hotel in advance if arriving outside of normal check-in hours.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 44.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 5 to 25 for adults and AUD 10 to 10 for children
  • Fee for in-room wireless Internet: AUD 20 per night (rates may vary)
  • Fee for in-room wired Internet: AUD 20 per night (rates may vary)
  • Early check-in fee: AUD 50 (subject to availability)
  • Late check-out fee: AUD 50 (subject to availability)
  • Rollaway bed fee: AUD 44.0 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Prepaid credit cards are not accepted for any bookings
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. Prepaid credit cards are not accepted for any bookings. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses eco-friendly cleaning products.
    For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mercure Melbourne Caroline Springs
Mercure Melbourne Hotel Caroline Springs
Mercure Melbourne Caroline Springs Hotel
Mercure Melbourne Caroline Sp
Mercure Melbourne Caroline Springs Hotel
Mercure Melbourne Caroline Springs Caroline Springs
Mercure Melbourne Caroline Springs Hotel Caroline Springs

Frequently asked questions

What is the cancellation policy at Mercure Melbourne Caroline Springs?

Mercure Melbourne Caroline Springs offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Melbourne Caroline Springs?

As of 29 Apr 2025, prices found for a 1-night stay for 2 adults at Mercure Melbourne Caroline Springs on 16 May 2025 start from AU$189.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Melbourne Caroline Springs?

Yep, Mercure Melbourne Caroline Springs has a free self car park.

Are there any beaches close to Mercure Melbourne Caroline Springs?

The closest beach to Mercure Melbourne Caroline Springs is Altona Beach (17.3 km).

Does Mercure Melbourne Caroline Springs have a pool?

Mercure Melbourne Caroline Springs has an indoor pool.

What makes Mercure Melbourne Caroline Springs a romantic place to stay?

1 hot tub and a lounge bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Mercure Melbourne Caroline Springs.

Is Mercure Melbourne Caroline Springs family-friendly?

You bet! With amenities such as a playground and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Mercure Melbourne Caroline Springs is a hit with families.

Does Mercure Melbourne Caroline Springs serve breakfast?

Yep, cooked-to-order breakfast is on offer daily from 7 AM to 10:30 AM.

Is there a free airport shuttle available at Mercure Melbourne Caroline Springs?

No, Mercure Melbourne Caroline Springs does not offer an airport shuttle service.

Is there a bar or restaurant at Mercure Melbourne Caroline Springs?

Yep, they've got a lounge bar and an onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at Mercure Melbourne Caroline Springs?

Check-in begins at 2:00 PM. Check-out time is 10 AM.

Are pets allowed at Mercure Melbourne Caroline Springs?

No, only service animals are allowed.

Mercure Melbourne Caroline Springs Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 432 out of 732 reviews
Rating 8 - Good. 216 out of 732 reviews
Rating 6 - Okay. 45 out of 732 reviews
Rating 4 - Poor. 19 out of 732 reviews
Rating 2 - Terrible. 20 out of 732 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Thai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would like some discounts for room
Stayed 1 night in Apr 2025

8/10 Good

Sabrina

Liked: Cleanliness
Stayed 1 night in Apr 2025

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a great position, close to shopping centre with supermarkets and lots of options for dining including the on site restaurants.
Stayed 2 nights in Mar 2025

10/10 Excellent

Tanya

Travelled with partner
Liked: Property conditions & facilities
Great room with view and great customer service
Stayed 1 night in Feb 2025

6/10 Okay

Bradley

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Room was ok, however the tv and ability to access channels was poor. Tv way too small for room
Stayed 1 night in Jan 2025

10/10 Excellent

Grant

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large rooms. Good service and easy parking
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quick trip in the suburbs

What a surpise to find this great hotel near our family stay. Enjoyed the live music while dining late. Friendly welcome and service. Highly recommend
Stayed 1 night in Jan 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location.

Great location. Large room. Shops near by and plenty of options for meals.
Stayed 3 nights in Dec 2024

8/10 Good

Pete

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overnight room
Stayed 1 night in Dec 2024

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location of the Mercure Caroline Springs. A small Shopping Centre is across the road with a Coles and Woolies, a small lake you can walk around, kids' playground nearby, breakfast at the Hotel Cafe with great coffee. Just love the location. 10/10
Stayed 2 nights in Dec 2024

10/10 Excellent

Donika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convinient
Stayed 3 nights in Nov 2024

10/10 Excellent

Donika

Liked: Cleanliness, staff & service, property conditions & facilities
Lively
Stayed 1 night in Dec 2024

10/10 Excellent

Arta

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice night very good experience
Stayed 1 night in Dec 2024

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chopper

Accomodation was very good, the only frustration was the noise from the next room couldn’t be blocked out due to an adjoining door, we were woken up early the next morning.
Stayed 1 night in Dec 2024

8/10 Good

Farnam

Stayed 2 nights in Dec 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Gary

Liked: Staff & service, property conditions & facilities
When we visit Melbourne to see family we always stay here.
Stayed 1 night in Sep 2024

10/10 Excellent

Kaila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay with good shopping and food nearby. Hotel pool and gym was also nice.
Stayed 2 nights in Dec 2024

8/10 Good

Vicki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location by the lake and shopping centre
Stayed 1 night in Dec 2024

10/10 Excellent

Jessica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Dec 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Dalynee

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Fikriye

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Joanna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities

Noisy hotel

Very noisy at night - teenagers doing racing and donuts in the car park right in front of the hotel throughout the night every night.
Stayed 2 nights in Nov 2024