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4.6 out of 5

"The lights on the bed tables were nearly falling off their stand. The TV on the wall is tiny - the cheapest little thing you can buy. Seems like a wel ... " More

By a verified traveller on Sun 14 Nov 2021

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Hotel Description

At Mercure Melbourne Caroline Springs you'll be 2.7 km (1.7 mi) from Clarke Road Streamside Reserve and 3.9 km (2.4 mi) from Ravenhall Nature Conservation Reserve. Highlights at this hotel include a restaurant, an indoor swimming pool, and free self parking.

LCD TVs with cable channels are featured in all 98 rooms, and you can enjoy balconies, sitting areas, and WiFi. Dining in is an option with room service, and minibars provide refreshments. Wired Internet, coffee/tea makers, and safes are also available.

The bistro, Westwaters Bistro, is open for lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym and spa tub as well as access to a playground. Other amenities include free WiFi in public areas, a conference center, and a coffee shop/café. Cooked-to-order breakfast is available daily between 7 AM and 10:30 AM.

With a stay at this 4.5-star Caroline Springs hotel, you'll be 19.1 km (11.8 mi) from Flemington Racecourse and 23.1 km (14.4 mi) from Melbourne Zoo.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$147* Per night/room 1 Dec. - 2 Dec.

Studio, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed, Balcony, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Mercure Melbourne Caroline Springs ratings based on 282 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Mercure Melbourne Caroline Springs

Everyone (142) Couples (94) Business (1) Family (44)
3 out of 5
The lights on the bed tables were nearly falling off their stand. The TV on the wall is tiny - the cheapest little thing you can buy. Seems like a well designed place now run on shoe string

Posted by on 14 Nov. 2021

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Comment from Hotel Management

14 Nov. 2021 by LukeG

Hi Peter, Thank you for taking the time to share your experience. I appreciate that you have raised your concerns. We are definitely looking at what changes we can make to maximise our guests experience and I will certainly be providing this feedback to the relevant stakeholders.

4 out of 5
It was a spacious room at a very reasonable price.

Posted by on 24 May 2021

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Comment from Hotel Management

24 May 2021 by LukeG

Thank you for your feedback - we look forward to welcoming you back!

5 out of 5

Posted by on 18 May 2021

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Comment from Hotel Management

8 Jun. 2021 by LukeG

Thank you for your rating!

4 out of 5
The motel was clean and great for a one night stay.

Posted by on 16 May 2021

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Comment from Hotel Management

24 May 2021 by LukeG

Thank you for your review. We hope to welcome you back.

5 out of 5

Posted by on 6 Apr. 2021

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Comment from Hotel Management

24 May 2021 by LukeG

Thank you for your rating. We hope to welcome you back soon.

5 out of 5
Free undercover parking, friendly & efficient staff at check in, large well appointed room with a lovely view over the lake. Highly reccomend this hotel.

Posted by on 7 Mar. 2021

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Comment from Hotel Management

22 Mar. 2021 by Lukg

Thank you for your great feedback! Look forward to welcoming you back

4 out of 5
I needed a hotel in Caroline Springs to stay at to visit family nearby. This was closest and I was pleasantly surprised. The rooms were nice and large, bathrooms also large. Bed was really comfy and hotel was quiet once you were inside the rooms. Our room overlooked the main street (looking towards the shopping complex) and as it was a Friday night there were some people driving hotted up cars up and down the street for a while, but that didn't last long thankfully. There was a bar/restaurant downstairs however as we ate with family at their place we didn't use the eating facilities, but it looked nice. Overall, a convenient and comfortable stay.

Posted by on 10 Jan. 2021

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Comment from Hotel Management

12 Jan. 2021 by LukeG

Thank you for your feedback. Glad you enjoyed the room and the facilities of the hotel. Hope to welcome you back!

4 out of 5
Staff friendly, rooms clean, cafe had great meals

Posted by on 9 Mar. 2020

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5 out of 5

Posted by on 16 Feb. 2020

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5 out of 5

Posted by on 12 Feb. 2020

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About the Mercure Melbourne Caroline Springs

Location 10-20 Lake Street, Caroline Springs, VIC 3023

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Mercure Melbourne Caroline Springs offers its guests an indoor pool, a spa tub, and a fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The eco-friendly Mercure Melbourne Caroline Springs also features a terrace, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking is free. This 4.5-star Melbourne hotel is smoke free.

  • 98 guestrooms or units
  • 4 levels
  • Built in 2011
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Pool or billiards table
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Caroline Springs Station (4.7 km / 2.9 mi)
  • Parking: Free self parking

Room Amenities

Mercure Melbourne Caroline Springs offers 98 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. 32-inch LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Melbourne hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony
  • Sitting area
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 10:30 AM.

Westwaters Bistro - This bistro serves lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Spa Services

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Only the credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Guests are required to contact the hotel in advance if arriving outside of normal check-in hours.

Guests arriving after 9 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 44.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. Prepaid credit cards are not accepted for any bookings. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses eco-friendly cleaning products.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 5 and AUD 25 for adults, AUD 10 and AUD 10 for children (approximately)
  • Fee for in-room wireless Internet: AUD 20 per night (rates may vary)
  • Fee for in-room wired Internet: AUD 20 per night (rates may vary)
  • Early check-in fee: AUD 50 (subject to availability)
  • Late check-out fee: AUD 50 (subject to availability)
  • Rollaway bed fee: AUD 44.0 per night
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Melbourne Caroline Springs
  • Mercure Melbourne Hotel Caroline Springs
  • Mercure Melbourne Caroline Springs Hotel
  • Mercure Melbourne Caroline Sp
  • Mercure Melbourne Caroline Springs Hotel
  • Mercure Melbourne Caroline Springs Caroline Springs
  • Mercure Melbourne Caroline Springs Hotel Caroline Springs

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.