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Mercure Melbourne Caroline Springs

Property class: 4.5

Photo gallery for Mercure Melbourne Caroline Springs

A modern hotel with a waterfront view, featuring multiple floors and a central courtyard.
A reception area with a wooden reception desk, a large circular seating area, and a staircase leading to upper floors.
A large indoor swimming pool with a tiled floor, surrounded by windows and indoor plants.
A balcony with a table and chairs, overlooking a body of water and a modern building complex.
A dining table with a menu, a glass of water, a wine glass, and a vase with flowers.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa pool
  • Air-conditioning
  • Gym
The current price is AU$161
includes taxes & fees
30 Oct - 31 Oct

Explore the area

View map
10-20 Lake Street, Caroline Springs, VIC, 3023
  • Place, Caroline Springs Leisure Centre
    ‪9 min walk‬
  • Place, Clarke Road Streamside Reserve
    ‪3 min drive‬
  • Place, Melbourne Central
    ‪26 min drive‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Balcony

A hotel room with a large bed, a sofa, a dining table, and a balcony with a view.

Standard Room, 1 King Bed, Balcony

8.0 out of 10
Very good
(26 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Balcony

A hotel room with a bed, a desk, a chair, a small table, a sink, and a window with a view.

Studio, 1 King Bed, Balcony

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony

A hotel room with a bed, a sofa, a desk, a chair, a small table, and a TV.

Superior Room, 1 King Bed, Balcony

9.0 out of 10
Wonderful
(8 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Privilege Corner Suite King Bed Room

Room

Privilege Corner Suite King Bed Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed (Panoramic)

A hotel room with a bed, a sofa, a desk, a TV, and a balcony with a view.

Studio, 1 King Bed (Panoramic)

  • Sleeps 4
  • 1 King Bed

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About the area

Melbourne

At Mercure Melbourne Caroline Springs you'll be 3.8 km (2.4 mi) from Boronia Reserve Dog Park and 4.1 km (2.6 mi) from Clarke Road Streamside Reserve. Highlights at this hotel include a restaurant, an indoor swimming pool and free self-parking. .The bistro, Westwaters Bistro, is open for lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym and Hot tub as well as access to a playground. Meeting rooms and a conference centre are among the business amenities offered. Added amenities include free Wi-Fi in public areas and a coffee shop/cafe. Cooked-to-order breakfast is available daily between 7 AM and 10:30 AM. .In proximity to this 4.5-property class Caroline Springs hotel you'll find Flemington Racecourse.

What's nearby

  • Caroline Springs Leisure Centre - 9 min walk - 0.8 km
  • Clarke Road Streamside Reserve - 3 min drive - 1.9 km
  • Marvel Stadium - 24 min drive - 35.1 km
  • Crown Casino - 24 min drive - 35.5 km
  • Melbourne Central - 26 min drive - 36.6 km

Getting around

  • Caroline Springs Station - 6 min drive
  • Keilor Plains Station - 6 min drive
  • Melbourne Airport (MEL) - 24 min drive

Restaurants

  • ‪KFC - ‬3 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪Laksa Hut-WaterVale - ‬15 min walk
  • ‪Izumi - ‬8 min walk
  • ‪Gloria Jean's Coffees - ‬4 min walk

About this property

Mercure Melbourne Caroline Springs

Mercure Melbourne Caroline Springs offers its guests an indoor pool, a hot tub, and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

The business-friendly Mercure Melbourne Caroline Springs also features a terrace, complimentary newspapers in the lobby, and room service (during limited hours). Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Melbourne hotel.

  • 98 guestrooms or units
  • 4 levels
  • Conference rooms
  • Built in 2011
  • Conference centre
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Pool or billiards table
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Mercure Melbourne Caroline Springs offers 98 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. This accommodation offers separate sitting areas. 32-inch LCD televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Melbourne hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: WiFi (AUD 20 per night); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to 10:30 AM for a fee: AUD 5 to 25 for adults and AUD 10 to 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Westwaters Bistro

Things to do

  • Billiards/pool table
  • Gym
  • Hot tub
  • Indoor pool
  • Playground
  • TV in common areas

Family friendly

  • In-room cot
  • Indoor pool
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • On a lake
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Ballroom
  • Built in 2011
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: AUD 50
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: AUD 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Only the credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Guests are required to contact the hotel in advance if arriving outside of normal check-in hours.

Renovations and closures

The property will be renovating from 12 October 2026 to 2 November 2026 (completion date subject to change). The following areas are affected:
  • Fitness facilities
  • Hot tub
  • Swimming pool
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 44.0 per night.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 5 to 25 for adults and AUD 10 to 10 for children
  • Fee for in-room wireless Internet: AUD 20 per night (rates may vary)
  • Fee for in-room wired Internet: AUD 20 per night (rates may vary)
  • Early check-in fee: AUD 50 (subject to availability)
  • Late check-out fee: AUD 50 (subject to availability)
  • Rollaway bed fee: AUD 44.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Prepaid credit cards are not accepted for any bookings
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. Prepaid credit cards are not accepted for any bookings. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mercure Melbourne Caroline Springs
Mercure Melbourne Hotel Caroline Springs
Mercure Melbourne Caroline Springs Hotel
Mercure Melbourne Caroline Sp
Mercure Melbourne Caroline Springs Hotel
Mercure Melbourne Caroline Springs Caroline Springs
Mercure Melbourne Caroline Springs Hotel Caroline Springs

Frequently asked questions

What is the cancellation policy at Mercure Melbourne Caroline Springs?

Mercure Melbourne Caroline Springs offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Melbourne Caroline Springs?

As of 24 Oct 2026, prices found for a 1-night stay for 2 adults at Mercure Melbourne Caroline Springs on 30 Oct 2026 start from AU$161, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Melbourne Caroline Springs?

Yep, Mercure Melbourne Caroline Springs has a free self car park.

Are there any beaches close to Mercure Melbourne Caroline Springs?

The closest beach to Mercure Melbourne Caroline Springs is Williamstown Beach (20.1 km).

Does Mercure Melbourne Caroline Springs have a pool?

Mercure Melbourne Caroline Springs has an indoor pool. The property will be renovating the swimming pool from October 12 2026 until November 2 2026 (completion date subject to change).

What makes Mercure Melbourne Caroline Springs a romantic place to stay?

1 hot tub and a lounge bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Mercure Melbourne Caroline Springs.

Is Mercure Melbourne Caroline Springs family-friendly?

You bet! With amenities such as a playground and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Mercure Melbourne Caroline Springs is a hit with families.

Does Mercure Melbourne Caroline Springs serve breakfast?

Yep, cooked-to-order breakfast is on offer daily from 7 AM to 10:30 AM.

Is there a free airport shuttle available at Mercure Melbourne Caroline Springs?

No, Mercure Melbourne Caroline Springs does not offer an airport shuttle service.

Is there a bar or restaurant at Mercure Melbourne Caroline Springs?

Yep, they've got a lounge bar and an onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at Mercure Melbourne Caroline Springs?

Check-in begins at 2:00 PM. Check-out time is 10 AM.

Are pets allowed at Mercure Melbourne Caroline Springs?

No, only service animals are allowed.

Mercure Melbourne Caroline Springs Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 467 out of 797 reviews
Rating 8 - Good. 234 out of 797 reviews
Rating 6 - Okay. 53 out of 797 reviews
Rating 4 - Poor. 21 out of 797 reviews
Rating 2 - Terrible. 22 out of 797 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, rooms were clean, staff was great.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay, very happy with our choice to stay here
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, good vibe in the evenings ...
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good 👍
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shopping centre close by was very good, many places to eat. Room was clean, heated pool was goated!
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean, helpful staff, great location!
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Clean roomd friendly.staff parking great breakfast great siege bistro amazing food service and found staff amazing
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay very nice place
Stayed 3 nights in Aug 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay
Stayed 3 nights in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect hotel and location

Great hotel in perfect location, clise to everything. Staff were amazing
Stayed 4 nights in Sep 2025
Verified review

2/10 Terrible

Room doesn’t provide slippers and no drinking water at all. I’ve been in lot of places but this one doesn’t meet the standards I have witnessed. Not good welcome at all
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a great position, close to shopping centre with supermarkets and lots of options for dining including the on site restaurants.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our stay here, room was clean, comfy and spacious. Will definitely stay here again!!!
Stayed 1 night in Nov 2024
Verified review

2/10 Terrible

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay, close to all ammenities
Stayed 1 night in Nov 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms close to shops and food outlets friendly staff
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay with good shopping and food nearby. Hotel pool and gym was also nice.
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very last minute booking because of a flight cancellation and I wasn’t sure what to expect but the room was clean and comfortable. The staff at reception, the bar and coffee in the morning were super lovely and accommodating.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Great location
Stayed 6 nights in Apr 2024
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
Clean and lovely room. Pillows were great, unfortunately bed was very low and hard mattress. Staff at the front desk was very welcoming and explained in detail all directions to a tee. Thank you, Irene Emans
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities
When we visit Melbourne to see family we always stay here.
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great to have Mercury Hotel in this area, reliable and convenient.
Stayed 2 nights in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice hotel
Stayed 1 night in Oct 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was very welcoming. Rooms nice and big.
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overnight room
Stayed 1 night in Dec 2024