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4.6 out of 5

"Great stay very nice place " More

By a verified traveller on Wed 24 Aug 2022

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Hotel Description

At Mercure Melbourne Caroline Springs you'll be 3.7 km (2.3 mi) from Clarke Road Streamside Reserve and 3.9 km (2.4 mi) from Ravenhall Nature Conservation Reserve. Highlights at this hotel include a restaurant, an indoor swimming pool, and free self parking.

The bistro, Westwaters Bistro, is open for lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym and spa tub as well as access to a playground. Other amenities include free WiFi in public areas, a conference center, and a coffee shop/cafe. Cooked-to-order breakfast is available daily between 7 AM and 10:30 AM.

Places within a 15-minute drive of this 4.5-star Caroline Springs hotel include Banchory Grove Grassland Nature Conservation Reserve and Iramoo Wildlife Park.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$163* Per night/room 27 Sep. - 28 Sep.

Studio, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed, Balcony, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Mercure Melbourne Caroline Springs ratings based on 307 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Mercure Melbourne Caroline Springs

Everyone (152) Couples (101) Business (1) Family (47)
2 out of 5
The lake view all I could see was the roof

Posted by on 17 Sep. 2022

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5 out of 5
Great stay very nice place

Posted by on 24 Aug. 2022

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Comment from Hotel Management

29 Aug. 2022 by Guest Services

Hi Cheryl,Thank you for your feedback.We are happy to know that you enjoyed your stay. We look forward to your next visit.

5 out of 5
I love how close it is to shopping and food precinct, it is a beautiful place to stay, only disappointed on the cost level you have to pay in bond on top of room charges especially if you have paid your rooms upfront and they have your cc details, I understand you get the bond back but I feel its a little over the top. Rest of our stay and meals and service were wonderful ❤️

Posted by on 18 Aug. 2022

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Comment from Hotel Management

29 Aug. 2022 by Guest Services

Hi Suzie,Thank you for the rating and feedback.We appreciate your choosing our property for this stay, and happy to know that you have enjoyed it.Thank you for your feedback, this would greatly help us improve our level of service.

5 out of 5
Right from the get-go, the Mercure was appealing. The location & views, then the friendliness of the staff was really good. Parking was so easy & free. There are also three different areas to have a quiet or sociable drink to choose from. Highly recommend AAA

Posted by on 22 Jul. 2022

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Comment from Hotel Management

29 Aug. 2022 by Guest Services

Hi Peter,Thank you for choosing Mercure Melbourne Caroline Springs. We are happy to know that you have enjoyed your stay.We hope to see you again in the near future.

5 out of 5
Very enjoyable stay

Posted by on 7 Jul. 2022

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Comment from Hotel Management

29 Aug. 2022 by Guest Services

Hi Kassie,We appreciate your rating and stay with us.We hope to see you again on your next visit..

4 out of 5
The Hot water was an issue in Room 328... wasn't hot enough. I drink much hotter coffees

Posted by on 4 Jul. 2022

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Comment from Hotel Management

29 Aug. 2022 by Guest Services

Hi Mohammed,Thank you for your feedback.This would greatly help us to improve our service in our Hotel.We apologize for the inconvenience. Rest assured this has been looked into. We do hope we see you again in your next trip.

5 out of 5
Very friendly sign in - welcoming after a long day of travel - the rooms are probably due for a bit of an update - a little bit tired in design

Posted by on 22 Jun. 2022

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4 out of 5
All good

Posted by on 17 Jun. 2022

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5 out of 5
Very comfortable and great location

Posted by on 16 Jun. 2022

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5 out of 5
Clean and easy parking

Posted by on 14 Jun. 2022

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About the Mercure Melbourne Caroline Springs

Location 10-20 Lake Street, Caroline Springs, VIC 3023

Property Features

Mercure Melbourne Caroline Springs offers its guests an indoor pool, a spa tub, and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The eco-friendly Mercure Melbourne Caroline Springs also features a terrace, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking is free. This 4.5-star Melbourne hotel is smoke free.

  • 98 guestrooms or units
  • 4 levels
  • Built in 2011
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Pool or billiards table
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Caroline Springs Station (4.7 km / 2.9 mi)
  • Parking: Free self parking

Room Amenities

Mercure Melbourne Caroline Springs offers 98 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. 32-inch LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Melbourne hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony
  • Sitting area
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 10:30 AM.

Westwaters Bistro - This bistro serves lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Spa Services

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Only the credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Guests are required to contact the hotel in advance if arriving outside of normal check-in hours.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 44.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. Prepaid credit cards are not accepted for any bookings. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses eco-friendly cleaning products.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Children stay free
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free: Maximum age 2
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 5 and AUD 25 for adults, AUD 10 and AUD 10 for children (approximately)
  • Fee for in-room wireless Internet: AUD 20 per night (rates may vary)
  • Fee for in-room wired Internet: AUD 20 per night (rates may vary)
  • Early check-in fee: AUD 50 (subject to availability)
  • Late check-out fee: AUD 50 (subject to availability)
  • Rollaway bed fee: AUD 44.0 per night
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Melbourne Caroline Springs
  • Mercure Melbourne Hotel Caroline Springs
  • Mercure Melbourne Caroline Springs Hotel
  • Mercure Melbourne Caroline Sp
  • Mercure Melbourne Caroline Springs Hotel
  • Mercure Melbourne Caroline Springs Caroline Springs
  • Mercure Melbourne Caroline Springs Hotel Caroline Springs

You should know

  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.