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3.9 out of 5

"Great Accomadation easy check in, I will definitely stay again, bed were so comfortable and rooms nice and quiet. " More

By a verified traveller on Sun 28 Jun 2020

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Hotel Description

Best Western Melbourne City puts you in the heart of Melbourne, within just a 10-minute stroll of Melbourne Convention and Exhibition Centre and Crown Casino and Entertainment Complex. Highlights at this hotel include in-room free WiFi and plasma TVs.

All 114 individually decorated rooms feature digital TV, coffee/tea makers, and fans. In-room dining is easy with amenities like refrigerators and room service. Hair dryers, phones, and irons/ironing boards are also available.

The café, Oliviers Cafe, serves local cuisine and is open for breakfast and brunch. Added amenities include free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Buffet breakfast is available on weekdays between 7 AM and 12:30 PM and on weekends between 7:30 AM and 12:30 PM. There's also the convenience of self parking.

Places within a 30-minute walk of this 3.5-star Melbourne Central Business District hotel include Marvel Stadium and Melbourne Central.

Shoebox

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Rooftop Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Trio Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Matchbox

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Standard King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Melbourne City ratings based on 243 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Melbourne City

Everyone (168) Couples (12) Family (28) Other (1)
5 out of 5
Great Accomadation easy check in, I will definitely stay again, bed were so comfortable and rooms nice and quiet.

Posted by , from Ocean grove on 28 Jun. 2020

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Comment from Hotel Management

5 Jul. 2020 by BWMC

Dear Charmaine, Thank you for choosing to stay with us. We are thrilled you enjoyed your stay and had a comfortable nights sleep. We hope to welcome you back in the future. Warm Regards, Best Western Melbourne City Hotel

3 out of 5
Location was excellent. Walking distance to the trams & casino

Posted by on 13 Jun. 2020

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Comment from Hotel Management

20 Jun. 2020 by Best Western Melbourne City Hotel

Dear Guest Thank you for your feedback! We hope we can welcome you back in the near future. Take care. Warmest Regards, Best Western Melbourne City Hotel

2 out of 5

Posted by on 17 Mar. 2020

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Comment from Hotel Management

22 Mar. 2020 by BWMC

Dear Guest Thank you for your feedback. We hope we can welcome you back with a superior experience in the future. Warm Regards, Best Western Melbourne City Hotel

3 out of 5
The entrance was funky! Very cool, the staff were great and fixed our beds for us when we ordered the wrong room while we were out! Room was great for one night - bathroom was way too small for our family, it’s the size of a pantry (a very small one). Oh and you can hear the above room walking around like elephants.

Posted by on 17 Mar. 2020

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Comment from Hotel Management

27 Mar. 2020 by Best Western Melbourne City Hotel

Dear Guest, Thank you for your feedback. We are happy you found the service we provided great, we work hard on ensuring great customer service and its always so nice to read when we see. We hope we can welcome you back in a better suited room in the future. Take care! Warm Regards, Best Western Melbourne City Hotel

3 out of 5
Good location Tiny room and very old building Could hear noise between rooms

Posted by on 17 Mar. 2020

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Comment from Hotel Management

22 Mar. 2020 by BWMC

Dear Guest Thank you for your feedback. We hope we can welcome you back with a superior experience in the future. Warm Regards, Best Western Melbourne City Hotel

3 out of 5
Good value, and relatively good location being proximate to the airport bus shuttle. My room was relatively small though, and had a strange smell to it.

Posted by on 17 Mar. 2020

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Comment from Hotel Management

22 Mar. 2020 by BWMC

Dear Guest Thank you for your feedback. We hope we can welcome you back with a superior experience in the future. Warm Regards, Best Western Melbourne City Hotel

4 out of 5
Rooms had everything I needed, good location in the city with access to great transport options. Was woken early by heavy feet in the room above but wouldn’t put me off staying again.

Posted by on 14 Mar. 2020

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Comment from Hotel Management

22 Mar. 2020 by BWMC

Dear Guest Thank you for your feedback. We hope we can welcome you back with a superior experience in the future. Warm Regards, Best Western Melbourne City Hotel

4 out of 5
Loved the big room with high ceilings Bed was fantastic but a king size is two mattress pushed together. Big warning to large people : I couldn’t use the shower because the shower door wasn’t wide enough, this is clearly not standard building practice because I’ve never had this problem in any other hotel bathroom.

Posted by , from nb on 8 Mar. 2020

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Comment from Hotel Management

22 Mar. 2020 by Best Western Melbourne City Hotel

Dear Don Thank you for your review and letting us know what you liked about the stay. We hope we can welcome you back in the future with a superior experience. Warm Regards, Best Western Melbourne City Hotel

3 out of 5
The courtyard property is falsely advertised. We have stayed here before and the courtyard was fantastic. What we got was a 10sq metre yard and the room wasn’t much bigger this time. Rude at the front desk when I had booked the courtyard suite but was told I hadn’t. Will stay here again as clean and central but will make sure I request the room that isn’t a shoebox!

Posted by on 7 Mar. 2020

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Comment from Hotel Management

8 Mar. 2020 by Best Western Melbourne City Hotel

Dear Guest, Thank you for your feedback. I am sorry to hear there has been a misunderstanding, we do our best to be transparent as we are aware some of our rooms are cosy. We take requests however it is subject to availability we cannot 100% guarantee the desired room but do our best. Warm Regards, Best Western Melbourne City Hotel

5 out of 5

Posted by on 4 Mar. 2020

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Comment from Hotel Management

6 Mar. 2020 by Best Western Melbourne City hotel

Dear Guest Thank you for choosing to stay with us. We hope to welcome you back in the future. Warm Regards, Best Western Melbourne City hotel

About the Best Western Melbourne City

Location 16 Spencer Street, Melbourne, VIC 3000

Property Features

Along with a coffee shop/café, there's a snack bar/deli on site. WiFi is free in public spaces. A rooftop terrace, a library, and tour/ticket assistance are also featured at Best Western Melbourne City. Parking is available for a fee. Smoking is allowed in designated areas at this 3.5-star Melbourne hotel.

  • 1 building
  • 114 guestrooms or units
  • 5 levels
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Offsite parking reservations required

Transport

  • Airport: Tullamarine Airport (MEL) (23.9 km / 14.9 mi)
  • Train station: Southern Cross Station (0.6 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Best Western Melbourne City offers 114 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. 32-inch plasma televisions come with premium digital channels. Bathrooms include showers and complimentary toiletries. This Melbourne hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Plasma television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7 AM to 12:30 PM and on weekends from 7:30 AM to 12:30 PM.

Oliviers Cafe - This café specializes in local cuisine and serves breakfast and brunch.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: AUD 30 per pet, per night
  • Maximum 2 per room
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. The tax ID number is 68932034202. This property accepts credit cards, debit cards, and cash.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Commonly-touched surfaces are cleaned with disinfectant between stays and bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings. The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines. The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Parking height restrictions apply
  • Number of children who can stay for free – 3
  • Debit cards
  • UnionPay
  • State tax ID - 68932034202
  • Staffed front desk
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 15 for adults and AUD 15 for children (approximately)
  • Self parking fee: AUD 35 per day (in/out privileges)
  • Nearby parking fee: AUD 35 per night
  • Pet fee: AUD 30 per pet, per night
  • Late check-out fee: AUD 20 (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Pensione
  • Hotel Pensione Melbourne
  • Melbourne Hotel Pensione
  • Melbourne Pensione
  • Melbourne Pensione Hotel
  • Pensione Hotel
  • Pensione Hotel Melbourne
  • Pensione Melbourne
  • Pensione Melbourne Hotel
  • Pensione Hotel Melbourne - By 8 Melbourne
  • Pensione Boutique Hotel Melbourne
  • Best Western Melbourne City Hotel
  • Pensione Boutique Hotel Melbourne
  • Best Melbourne City Hotel
  • Best Melbourne City Melbourne
  • Best Western Melbourne City Hotel
  • Best Western Melbourne City Melbourne
  • Best Western Melbourne City Hotel Melbourne

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.