4.5 out of 5

"This motel is located in a very tourist friendly location i.e. lose to trams,casino and cbd. " More

By a verified traveller on Wed 29 Aug 2018

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Hotel Description

Best Western Melbourne City places you in the center of Melbourne, within a 30-minute stroll of Marvel Stadium and Melbourne Central. Highlights at this hotel include in-room free WiFi and plasma TVs.

Coffee/tea makers, fans, and hairdryers are featured in all 114 individually decorated rooms. Fridges and room service make in-room dining convenient. Additionally, irons/ironing boards and free toiletries are available.

The restaurant, Oliviers Cafe, serves local cuisine and is open for breakfast, brunch, and dinner. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and spa services. Continental breakfast is available on weekdays between 7 AM and 12:30 PM and on weekends between 7:30 AM and 12:30 PM. There's also the convenience of self parking.

With a stay at this 3.5-star Melbourne Central Business District hotel, you'll be 2.2 km (1.4 mi) from The District Docklands and 2.5 km (1.6 mi) from Melbourne Cricket Ground.

Shoebox Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$89 per night

Rooftop Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Trio Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Courtyard Room - Pet Friendly

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Matchbox Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Best Western Melbourne City ratings based on 1,034 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Melbourne City

Everyone (765) Business (13) Couples (190) Students (4) Family (53) Other (1)
4 out of 5
Small room and small bathroom but you don’t really need more space. All in all ok and I would stay there again.

Posted by , from Brisbane on 24 Mar. 2019

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4 out of 5
The absolute best location in the transport hub of Melbourne. What I don't like is how they have lost their comparative pricing competitiveness in comparison to last year.

Posted by on 23 Mar. 2019

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2 out of 5
Black marks on the floor, size of bathroom. Staff were friendly upon arrival and checkout. Location is good

Posted by on 7 Mar. 2019

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3 out of 5
Tiny room with no window. I was not aware of this when booking.

Posted by on 2 Mar. 2019

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3 out of 5
We booked last minute for standard trio room, Room was small, neat, tidy and tired. Bathroom very small, shower area was tiny. Reception staff friendly. Fine for those not planning to spen a huge amount of time in the room.

Posted by on 24 Feb. 2019

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4 out of 5
I liked its location, it was also very quiet which was good considering its location. The room was well layed out and had the basic requirements I needed. There was no information in the room regarding amenities in the hotel and only found things by searching the cupboards. The beds were not that comfortable but overall it served its purpose.

Posted by on 17 Feb. 2019

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Comment from Hotel Management

18 Feb. 2019 by Best Western Melbourne City

Hi Traveler, We are so happy you enjoyed your stay with us! Your feedback allows us to continue to focus our energy in the right areas, with our guests experience in mind. We are pleased to hear you liked the location and you had a quiet stay. We hope to welcome you back in the future! Warmest regards, The Best Western Melbourne City Team

3 out of 5
The location is fantastic, the room was clean and staff were friendly. The shower worked fine but the shower door was tiny, it was a bit of a squeeze getting in there. All in all the room was fine but it is certainly not for the chlostrofob.

Posted by on 17 Feb. 2019

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Comment from Hotel Management

19 Feb. 2019 by Best Western Melbourne City

Dear Traveler, Thank you for your review, it is wonderful to read you found the staff friendly and the location convenient for your stay. We understand our bathrooms are on the cosy side, and we do try our best to be transparent. We appreciate your feedback as this allows others to read and get a good understanding of the hotel and for us to focus on areas were we may fall short. We hope we can welcome you back in the near future! Warm regards, Best Western Melbourne City Team!

3 out of 5
Helpful and friendly staff. Hotel is old, feels crampt with no real character. This hotel is good if you just need somewhere to sleep. Conveniently located near convention centre.

Posted by on 12 Feb. 2019

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Comment from Hotel Management

14 Feb. 2019 by Best Western Melbourne City

Dear Guest, Thank you for your review, we appreciate your feedback and your kind works about the staff. Our hotel is a unique European style hotel and a heritage listed building which does gives us restrictions on what we can do. We hope you had a comfortable stay and we have the opportunity to welcome you back in the future. have a great weekend! Warmest Regards, Best Western Melbourne City Hotel

3 out of 5

Posted by on 18 Jan. 2019

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4 out of 5

Posted by on 10 Jan. 2019

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About the Best Western Melbourne City

Location 16 Spencer Street, Melbourne, VIC 3000

Property Features

There's a coffee shop/café on site. WiFi is free in public spaces. A rooftop terrace, spa services, and a library are also featured at Best Western Melbourne City. Parking is available for a fee. Smoking is allowed in designated areas at this 3.5-star Melbourne hotel.

  • 1 building
  • 114 guestrooms or units
  • 5 levels
  • Coffee shop
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Refrigerator


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Self parking (surcharge) , Offsite parking reservations required


  • Airport: Melbourne, VIC (MEL-Tullamarine) (24 km / 14.9 mi)
  • Train station: Spencer Street Station (0.6 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Best Western Melbourne City offers 114 forms of air-conditioned accommodation with coffee/tea makers and a hairdryer. Each accommodation is individually furnished and decorated. Plasma televisions are featured in guestrooms. Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and fans. Housekeeping is provided on a daily basis.

  • In-room dining
  • Plasma television
  • Premium channels
  • Fridge
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 7 AM to 12:30 PM and at the weekend from 7:30 AM to 12:30 PM.

Oliviers Cafe – This restaurant specialises in local cuisine and serves breakfast, brunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Room service is available.

Spa Services

  • Thai massage
  • Massages

Hotel Policies


  • Check-in time ends at 5:30 AM
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.


  • Pets: AUD 30 per pet, per night
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation


Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Parking height restrictions apply


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD 15 for adults and AUD 15 for children (approximately)
  • Self-parking fee: AUD 35.00 per day (in/out privileges)
  • Nearby parking fee: AUD 35 per night
  • Pet fee: AUD 30 per pet, per night
  • Late check-out fee: AUD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pensione Hotel Melbourne
  • Pensione Hotel
  • Pensione Melbourne
  • Pensione
  • Pensione Hotel Melbourne - By 8 Melbourne
  • Pensione Boutique Hotel Melbourne
  • Best Western Melbourne City Hotel
  • Pensione Boutique Hotel Melbourne
  • Best Melbourne City Hotel

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.