4.5 out of 5

"This motel is located in a very tourist friendly location i.e. lose to trams,casino and cbd. " More

By a verified traveller on Wed 29 Aug 2018

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Hotel Description

Best Western Melbourne City puts you in the center of Melbourne, 2.6 km (1.6 mi) from Melbourne Cricket Ground and 3 km (1.9 mi) from Royal Botanic Gardens. Highlights at this hotel include in-room free WiFi and plasma TVs.

Coffee/tea makers, fans, and hairdryers are featured in all 114 individually decorated rooms. Fridges and room service make in-room dining convenient. Additionally, irons/ironing boards and free toiletries are available.

The restaurant, Oliviers Cafe, serves local cuisine and is open for breakfast, brunch, and dinner. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and spa services. Continental breakfast is available daily between 7 AM and 12:30 PM. There's also the convenience of self parking.

Sights within a 20-minute drive of this 3.5-star Melbourne Central Business District hotel include St. Kilda Beach and Flemington Racecourse.

Shoebox Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$98 per night

Rooftop Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Trio Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Courtyard Room - Pet Friendly

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Matchbox Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Best Western Melbourne City ratings based on 1,025 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Melbourne City

Everyone (760) Business (13) Couples (190) Students (4) Family (51) Other (1)
3 out of 5

Posted by on 18 Jan 2019

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4 out of 5

Posted by on 10 Jan 2019

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4 out of 5
Handy location to Southern cross station and trams -was upgraded to a shoebox room the room's are small - suited my visit.

Posted by on 9 Jan 2019

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Comment from Hotel Management

13 Jan 2019 by Best Western Melbourne City

Dear Traveler, It's a pleasure to have you stay with us and thank you for the review. We look forward to your next visit! Warmest, The Best Western Melbourne City Team

4 out of 5

Posted by on 6 Jan 2019

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5 out of 5
I stayed in the Shoebox rooms and they are small, but super clean and all I needed for an overnight in Melbourne. Very convenient location near Southern Cross Station

Posted by on 1 Jan 2019

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Comment from Hotel Management

6 Jan 2019 by Best Western Melbourne City

Hi Kirst, Thanks so much for your 5* review!! So happy to hear you enjoyed your stay with us! We hope to see you again soon! Warmest, The Best Western Melbourne City Team

4 out of 5
Very convenient spot. Close to all major places in the CBD plus easy access to transport etc. The downsize is that the bathroom/toilet is extremely small and hard for a big made person to have a shower or sit on the toilet seat.

Posted by on 28 Dec 2018

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Comment from Hotel Management

6 Jan 2019 by Best Western Melbourne City

Hi Traveler We are so happy you found our location to be convenient. We are sorry your experience was overshadowed by the room/bathroom size. We aim to be transparent in the sale of our 7 room types at the hotel, as we appreciate one size does not fit all and that the Best Western is very unique in bedroom styles and appointments. Given the opportunity we aim to remedy any guest needs that may not be met at the time, and we hope to have you stay with us again in the future, in a room category that is suited to your needs. Thank you for your review. Warmest regards The Best Western Melbourne City Team

5 out of 5

Posted by on 27 Dec 2018

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5 out of 5
Whilst the room wasn't large (as advised on their www), it covered the three most important things. 1/ It was always clean. 2/ The bed was comfortable, thus a good night's sleep. 3/ The shower was big enough to have a wash in without constantly bumping walls. Would be happy to return.

Posted by on 23 Dec 2018

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5 out of 5

Posted by on 21 Dec 2018

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4 out of 5
Very good value and conveniently located near the river and the city center.

Posted by on 20 Dec 2018

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Comment from Hotel Management

6 Jan 2019 by Best Western Melbourne City

Dear Traveler, Thank you for your review; we hope to see you again at the Best Western Melbourne City! Warmest regards The Best Western Melbourne City Team

About the Best Western Melbourne City

Location 16 Spencer Street, Melbourne, VIC 3000

Property Features

There's a coffee shop/café on site. WiFi is free in public spaces. A rooftop terrace, spa services, and a library are also featured at Best Western Melbourne City. Parking is available for a fee. Smoking is allowed in designated areas at this 3.5-star Melbourne hotel.

  • 1 building
  • 114 guestrooms or units
  • 5 levels
  • Coffee shop
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Offsite parking reservations required

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (24 km / 14.9 mi)
  • Train station: Spencer Street Station (0.6 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Best Western Melbourne City offers 114 forms of air-conditioned accommodation with coffee/tea makers and a hairdryer. Each accommodation is individually furnished and decorated. Plasma televisions are featured in guestrooms. Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and fans. Housekeeping is provided on a daily basis.

  • In-room dining
  • Plasma television
  • Premium channels
  • Fridge
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 7 AM to 12:30 PM and at the weekend from 7:30 AM to 12:30 PM.

Oliviers Cafe – This restaurant specialises in local cuisine and serves breakfast, brunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Room service is available.

Spa Services

  • Thai massage
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at 5:30 AM
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: AUD 30 per pet, per night
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD 15 for adults and AUD 15 for children (approximately)
  • Self-parking fee: AUD 35.00 per day (in/out privileges)
  • Nearby parking fee: AUD 35 per night
  • Pet fee: AUD 30 per pet, per night
  • Late check-out fee: AUD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pensione Hotel Melbourne
  • Pensione Hotel
  • Pensione Melbourne
  • Pensione
  • Pensione Hotel Melbourne - By 8 Melbourne
  • Pensione Boutique Hotel Melbourne
  • Best Western Melbourne City Hotel
  • Pensione Boutique Hotel Melbourne
  • Best Melbourne City Hotel

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.