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Best Western Melbourne City

3.5 star property
Comfortable hotel, walk to Melbourne Convention and Exhibition Centre

Choose dates to view prices

Photo gallery for Best Western Melbourne City

Property amenity
Terrace/patio
Exterior
Shoebox
Breakfast, lunch and dinner served
Reviews
8.2

Very good

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • Breakfast available
  • RestaurantRestaurantRestaurant
  • Room serviceRoom serviceRoom service
  • LaundryLaundryLaundry
  • HousekeepingHousekeepingHousekeeping

Explore the area

Map
16 Spencer Street, Melbourne, VIC, 3000
  • Popular LocationMelbourne Convention and Exhibition Centre5 min walk
  • Popular LocationCrown Casino5 min walk
  • Popular LocationMelbourne Central3 min drive
  • AirportMelbourne, VIC (MEL-Tullamarine)24 min drive

Room options

View all photos for Standard Room, 3 Single Beds, Non Smoking

Individually decorated, individually furnished, soundproofing

Standard Room, 3 Single Beds, Non Smoking

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Fridge
Plasma TV
Fan
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Fridge
Plasma TV
Fan
  • Sleeps 2
  • 2 Single Beds

View all photos for Shoebox

Shoebox

Shoebox

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Fridge
Plasma TV
Fan
  • Sleeps 2
  • 1 Double Bed

View all photos for Rooftop Apartment

Rooftop Apartment

Rooftop Apartment

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchenette
Fridge
Dishwasher
  • Sleeps 2
  • 1 King Bed

View all photos for Standard King Room

Individually decorated, individually furnished, soundproofing

Standard King Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Fridge
Plasma TV
Fan
  • Sleeps 2
  • 1 King Bed

View all photos for Courtyard Room - Pet Friendly

Courtyard Room - Pet Friendly

Courtyard Room - Pet Friendly

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Fridge
Plasma TV
Fan
  • Sleeps 2
  • 1 Queen Bed

View all photos for Matchbox

Matchbox

Matchbox

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Fridge
Plasma TV
Fan
  • Sleeps 1
  • 1 Single Bed

About the area

Melbourne

Best Western Melbourne City puts you in the heart of Melbourne, within just a 10-minute stroll of Melbourne Convention and Exhibition Centre and Crown Casino. Highlights at this hotel include a restaurant and in-room free WiFi. .The restaurant, Stubby, is open for breakfast, brunch, lunch and dinner. Added amenities include free WiFi in public areas, a coffee shop/cafe and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 11:00 AM and on weekends between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .Places within a 30-minute walk of this 3.5-property class Melbourne Central Business District hotel include Marvel Stadium and Melbourne Central.

What's nearby

  • Melbourne Convention and Exhibition Centre - 5 min walk
  • Crown Casino - 5 min walk
  • Marvel Stadium - 11 min walk
  • Melbourne Central - 3 min drive
  • Melbourne Cricket Ground - 5 min drive

Getting around

  • Spencer Street Station - 6 min walk
  • Flagstaff Station - 16 min walk
  • Melbourne Airport (MEL) - 24 min drive

Restaurants

  • Krispy Kreme - 2 min walk
  • Grill'd - 3 min walk
  • State of Grace - 4 min walk
  • Hardware Société - 3 min walk
  • The Grain Store - 3 min walk

About this property

Best Western Melbourne City

Comfortable hotel, walk to Melbourne Convention and Exhibition Centre
Along with a restaurant, there's a coffee shop/cafe on site. WiFi is free in public spaces. A rooftop terrace, a library, and tour/ticket assistance are also featured at Best Western Melbourne City.

Smoking is allowed in designated areas at this 3.5-star Melbourne hotel.

  • 1 building
  • 114 guestrooms or units
  • 5 levels
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Television in lobby
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Dining venue
Best Western Melbourne City offers 114 air-conditioned accommodations with coffee/tea makers and a hairdryer. Each accommodation is individually furnished and decorated. 32-inch plasma televisions come with satellite channels.

Bathrooms include a shower and complimentary toiletries. This Melbourne hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and fans. Housekeeping is offered on a daily basis and change of towels can be requested.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (AUD 25 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 10 to 35 for adults and AUD 15 to 35 for children
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Stubby

Things to do

  • Books
  • Library
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Building
  • Designated smoking areas
  • Locally-owned and organised tours and activities

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 1.5 per cent for credit card payments
Front desk staff will greet guests on arrival
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Pets: AUD 30 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 1 year old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately AUD 10 to 35 for adults and from AUD 15 to 35 for children
  • Nearby parking fee: AUD 25 per day (984 ft away)
  • Pet fee: AUD 30 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 68932034202
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. The tax ID number is 68932034202. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Up to 3 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Pensione
Hotel Pensione Melbourne
Melbourne Hotel Pensione
Melbourne Pensione
Melbourne Pensione Hotel
Pensione Hotel
Pensione Hotel Melbourne
Pensione Melbourne
Pensione Melbourne Hotel
Pensione Hotel Melbourne - By 8 Melbourne
Pensione Boutique Hotel Melbourne
Best Western Melbourne City Hotel
Pensione Boutique Hotel Melbourne
Best Melbourne City Hotel
Best Melbourne City Melbourne
Best Western Melbourne City Hotel
Best Western Melbourne City Melbourne
Best Western Melbourne City Hotel Melbourne

Frequently asked questions

Are there any beaches close to Best Western Melbourne City?

The closest beach to Best Western Melbourne City is St Kilda Beach (5.7 km).

How much does it cost to stay at Best Western Melbourne City?

As of 13 May 2024, prices found for a 1-night stay for 2 adults at Best Western Melbourne City on 2 June 2024 start from AU$117.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Melbourne City serve breakfast?

You bet, cooked-to-order breakfast is on offer weekdays between 6:30 AM and 11:00 AM and on weekends from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Best Western Melbourne City?

No, Best Western Melbourne City does not offer an airport shuttle service.

Is there a bar or restaurant at Best Western Melbourne City?

Yep, you can grab a meal at Best Western Melbourne City's onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at Best Western Melbourne City?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Best Western Melbourne City?

Cats and dogs are welcome at Best Western Melbourne City, with food and water bowls on offer. Just so you know, there's a limit of one pet.

Best Western Melbourne City Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 353 out of 1010 reviews" "
Rating 8 - Good. 429 out of 1010 reviews" "
Rating 6 - Okay. 144 out of 1010 reviews" "
Rating 4 - Poor. 52 out of 1010 reviews" "
Rating 2 - Terrible. 32 out of 1010 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mick

Liked: Cleanliness, amenities
Clean central and staff are great
Stayed 1 night in May 2024

8/10 Good

Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Know the area well and considering the closeness to the city and shuttle bus it was a no brainer. Had a shoe bix room which was exactly what it was but everything was clean and new. Perfect fir a one nighter
Stayed 1 night in May 2024

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service close to transport and dining
Stayed 4 nights in Apr 2024

10/10 Excellent

HELEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a few nights in Melbourne. Helpful friendly staff. Great location. Good value for money
Stayed 1 night in Apr 2024

6/10 Okay

Hayley

Business traveller, Travelled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
Room was filthy. Urine drips on side of toilet and what looked like spilled coffee on the floor. Also quite loud, I could hear my neighbour watching tv.
Stayed 2 nights in Apr 2024

8/10 Good

Cian

Liked: Cleanliness, staff & service, property conditions & facilities
Great to walk to city and sports events
Stayed 1 night in Mar 2024

8/10 Good

Elizabeth

My room was clean and comfortable. The aircon was very welcome on a very hot evening
Stayed 1 night in Mar 2024

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service
Staff were great, friendly and accommodating. Room was on the smaller side but thats all we needed and if we wanted there was a longe area right outside our door. Room was comfortable and clean. If you are a bigger bodied person you may not fit through the shower door 😳. Great location position wise, a bit dirty on the street outside due to some people sleeping rough and leaving rubbish about. Very handy location to Marvel stadium for that reason and lovely staff would stay again.
Stayed 1 night in Mar 2024

10/10 Excellent

Ursula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very handy to where I needed to go. Booked a matchbox room. Small, as the name says, but good enough for me, had everything I needed and super clean. Very friendly staff. Good coffee downstairs in their Café.
Stayed 1 night in Mar 2024

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, and staff were very friendly and helpful. I’ll definitely stay here again!
Stayed 1 night in Feb 2024