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4.4 out of 5

"Even though COVID-19 has required a new way of trading and adjusting our stay went perfectly, thank you " More

By a verified traveller on Mon 06 Jul 2020

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Hotel Description

Mantra Mackay puts you in the heart of Mackay, within just a 10-minute stroll of Mackay Marina Village & Shipyard and Harbour Beach. Highlights at this hotel include an outdoor swimming pool, a marina, and in-room kitchenettes.

You can enjoy flat-screen TVs with digital channels, and all 79 rooms feature free WiFi, balconies, and espresso makers. Kitchenettes come with refrigerators and microwaves, minibars provide refreshments, and room service is also available. Additionally, safes, hair dryers, and phones are available.

This business-friendly hotel offers free WiFi in public areas, a fitness center, and has a 24-hour front desk. Additionally, you'll find a 24-hour business center and laundry facilities. There's also the convenience of free self parking.

With a stay at this 4-star Mackay Harbour hotel, you'll be 3.5 km (2.2 mi) from Water Bird Habitat Conservation Area and 4 km (2.5 mi) from Yuwi Paree Toolkoon National Park.

Standard Room, 1 Queen Bed, Harbour View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$136* Per night/room 16 Aug. - 17 Aug.

Executive Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Mantra Mackay ratings based on 465 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mantra Mackay

Everyone (228) Couples (167) Business (1) Family (73)
2 out of 5
Not hot water on the first night did not set the scene for a good weekend.

Posted by , from Mackay on 19 Jul. 2020

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Comment from Hotel Management

20 Jul. 2020 by Kerry

Thank you for your comments. We do apologise for this. Once we were aware of the situation, we found that we had an issue with 3 or our 4 boilers. We corrected this straight away to ensure that the correct hot water systems were functioning again.

5 out of 5
Even though COVID-19 has required a new way of trading and adjusting our stay went perfectly, thank you

Posted by , from Rockhampton on 6 Jul. 2020

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Comment from Hotel Management

7 Jul. 2020 by Kerry

Many thanks for your review and we hope to welcome you back again post CoVId

5 out of 5
Great location. Spectacular views. Close to restaurants and bars.

Posted by on 15 Jun. 2020

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Comment from Hotel Management

15 Jun. 2020 by Kerry

Many thanks for your review. We do appreciate it greatly.

5 out of 5
Love staying here, great views, clean and friendly

Posted by , from Airlie on 7 Jun. 2020

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Comment from Hotel Management

9 Jun. 2020 by Paul

Hi Gary, Thank you so much for the kind review, We all look forward to welcoming you back soon.

5 out of 5
Good location great views, good meals and convenient parking

Posted by on 17 Mar. 2020

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Comment from Hotel Management

17 Mar. 2020 by Kerry

Many thanks for your review. We do truly appreciate it.

4 out of 5
I liked the location and restaurant and facilities available. Didnt have to go far to choose where we wanted to eat.

Posted by on 15 Mar. 2020

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Comment from Hotel Management

15 Mar. 2020 by Kerry

Many thanks for your review. We truly appreciate it.

5 out of 5
Clean, tidy, good facilities, comfortable, helpful staff.

Posted by , from Newcastle, NSW on 8 Feb. 2020

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Comment from Hotel Management

9 Feb. 2020 by Kerry

Many thanks for your review. We do truly appreciate it.

5 out of 5
This Hotel is located at the Mackay Marina. This is a quiet area of Mackay with views of the coastal areas. The rooms are always clean as well as comfortable and the Air Con is very efficient, something necessary in this part of the world during the Wet Season.

Posted by on 8 Jan. 2020

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Comment from Hotel Management

8 Jan. 2020 by Kerry

Many thanks for your review, we truly appreciate it

2 out of 5

Posted by on 8 Jan. 2020

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Comment from Hotel Management

8 Jan. 2020 by GM

Please contact the hotel regarding your review

5 out of 5
Great location, nice clean room, firm bed, no surprises. Pool, bar and restaurant downstairs. Marina views with no marina smells! Perfect!

Posted by , from Yeppoon on 7 Jan. 2020

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Comment from Hotel Management

7 Jan. 2020 by Kerry

Thank you for your feedback

Property Features

Mantra Mackay offers its guests a marina, an outdoor pool, and a fitness center. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. The business-friendly Mantra Mackay also features a terrace, a garden, and a picnic area. Free self parking is available. A complete renovation of Mantra Mackay was completed in January 2018. Smoking is allowed in designated areas at this 4-star Mackay hotel.

  • 1 building
  • 79 guestrooms or units
  • 7 levels
  • Built in 2005
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Mackay, QLD (MKY) (12.4 km / 7.7 mi)
  • Parking: Free self parking

Room Amenities

Mantra Mackay offers 79 air-conditioned accommodations with minibars and espresso makers. Rooms open to balconies. 55-inch flat-screen televisions come with digital channels. Accommodations at this 4-star hotel have kitchenettes with refrigerators, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers. This Mackay hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Housekeeping is provided daily.

  • In-room kitchenette
  • Private balcony
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Refrigerator
  • Microwave
  • Espresso maker
  • Electric kettle
  • Kitchenware
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 25.0 per day.
  • Cribs (infant beds) are available for AUD 10.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place and guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Debit cards not accepted
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Bureau Veritas (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Number of children who can stay for free – 4
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: AUD 100.00 (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per day
  • Rollaway bed fee: AUD 25.0 per day
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Clarion Hotel Mackay
  • Clarion Hotel Mackay Marina
  • Clarion Hotel Marina
  • Clarion Hotel Marina Mackay
  • Clarion Mackay Marina
  • Mackay Marina
  • Marina Mackay
  • Clarion Mackay
  • Mackay Clarion
  • Mantra Mackay Hotel
  • Mackay Marina Hotel
  • Clarion Hotel Mackay Marina
  • Mantra Mackay Mackay Harbour
  • Mantra Mackay Hotel Mackay Harbour

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.