8/10 Good
Anthony
18 Mar 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, but...
I was visiting Hawaii for a wedding and needed to find last-minute lodging for one evening due to a travel change. Outrigger is a lovely resort with excellent rooms. However, potential guests should know the waterfront directly in front of the resort is not swimmable as there is a rock wall in the water. There is a beach at the adjacent property.
The pool water was cold, and there was a lot of debris (bugs and leaves) in it. Not enough chairs were provided around the pool, making it challenging to lounge near it.
I witnessed the pool bar staff dismissing a guest sitting next to me, which I would not expect from a high-end resort.
The spa was fully booked, so we could not use it. However, it looked very nice.
This review might be a little jaded as our travel companions booked their extra evening at Kauai Shores Hotel, which is five minutes away. Kauai Shores would have been a much better option for the money. We spent time at their resort, and it was so much more fun with friendly staff, fantastic drinks, and a courtyard on the beach with a unique vibe. When we visited them at Kauai Shores, we felt we had made a mistake while staying at Outrigger.
Anthony
Stayed 1 night in Mar 2024