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Grand Palladium White Sand Resort & Spa All Inclusive

Luxury property on the beach, with 5 outdoor pools

Where to?

Dates

September 2025

October 2025

Couples treatment room(s), sauna, hot tub, steam room

Overview
Rooms
Location
Policies

Very good

Popular amenities

Pool
Bar
All-inclusive
Breakfast included
Room service

includes taxes & fees

29 Sept - 30 Sept

Explore the area

Carr Federal Chetumal - Puerto Juarez, Km 256-100 Municipio Solidaridad, Kantenah, QROO, 77710

Akumal Beach
‪6 min drive‬
Yal-ku Lagoon
‪9 min drive‬
Half Moon Bay
‪9 min drive‬
Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Junior Suite Single use Garden View

Very good

Highlights

Furnished balcony

Private indoor hot tub

Air conditioning

Free cots/infant beds

Flat-screen TV

Renovated in 2019

Separate bedroom

Ceiling fan

53 sq m
Sleeps 1
1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Junior Suite, Beachside

Good

Highlights

Furnished balcony

Private indoor hot tub

Air conditioning

Free cots/infant beds

Flat-screen TV

Renovated in 2019

Blackout curtains

Separate bedroom

53 sq m
1 bedroom
Sleeps 4
2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Suite, Beachside

Highlights

Furnished balcony

Private outdoor hot tub

Air conditioning

Free cots/infant beds

Flat-screen TV

Renovated in 2019

Blackout curtains

Separate bedroom

68 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Romance Bungalow by the lake

Exceptional

Highlights

Furnished balcony

Private outdoor hot tub

Air conditioning

Flat-screen TV

Renovated in 2019

Separate bedroom

Ceiling fan

Blackout curtains

69 sq m
Lake view
Sleeps 2
1 King Bed

Junior Suite Poolside

Highlights

Furnished balcony

Private indoor hot tub

Air conditioning

Free cots/infant beds

Flat-screen TV

Renovated in 2019

Blackout curtains

Separate bedroom

1 bedroom
Sleeps 4
2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Junior Suite Garden View

Very good

Highlights

Furnished balcony

Private indoor hot tub

Air conditioning

Free cots/infant beds

Flat-screen TV

Renovated in 2019

Separate bedroom

Ceiling fan

53 sq m
Sleeps 4
2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Suite Garden View

Highlights

Furnished balcony

Private outdoor hot tub

Air conditioning

Free cots/infant beds

Flat-screen TV

Renovated in 2019

Sofa bed - double

Separate bedroom

68 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Romance Villa Suite Poolside

Highlights

Furnished balcony

Private indoor hot tub

Air conditioning

Flat-screen TV

Renovated in 2019

Separate bedroom

Ceiling fan

Blackout curtains

53 sq m
Sleeps 2
1 King Bed

Suite Deluxe

68 sq m
Sleeps 2

Suite Junior

53 sq m
Sleeps 2

Suite Junior

53 sq m
Sleeps 3

Suite Junior

53 sq m
Sleeps 4

Bungalow Superior with Pool View

69 sq m
Sleeps 2

Suite Junior

53 sq m
Sleeps 2

Suite Junior

53 sq m
Sleeps 4

Suite Superior

68 sq m
Sleeps 3

Suite Deluxe

68 sq m
Sleeps 4

Suite Deluxe with View

68 sq m
Sleeps 1

Suite Junior

53 sq m
Sleeps 3

Suite Junior

53 sq m
Sleeps 4

Suite Junior

53 sq m
Sleeps 3

Suite Deluxe

68 sq m
Sleeps 3

Suite Superior

68 sq m
Sleeps 2

Suite Junior

53 sq m
Sleeps 4

Suite Superior

68 sq m
Sleeps 4

Suite Junior

53 sq m
Sleeps 1

Suite Superior

68 sq m
Sleeps 3

Suite Deluxe

68 sq m
Sleeps 3

Suite Deluxe

68 sq m
Sleeps 4

Suite Superior

68 sq m
Sleeps 4

Suite Junior

53 sq m
Sleeps 3

Suite Junior with View

53 sq m
Sleeps 1

Suite Superior

68 sq m
Sleeps 1

Suite Junior with Garden View

42 sq m
Sleeps 1

Villa Luxury

58 sq m
Sleeps 1

Suite Junior with Garden View

42 sq m
Sleeps 3

Villa Luxury with Garden View

58 sq m
Sleeps 2

Suite Junior with Garden View

42 sq m
Sleeps 4

Suite Junior with Garden View

42 sq m
Sleeps 2

Suite Junior with Garden View

42 sq m
Sleeps 3

Suite Junior with Garden View

42 sq m
Sleeps 4

About the area

Kantenah

A luxury stay in Kantenah awaits you at Grand Palladium White Sand Resort & Spa All Inclusive. You'll be 7.6 km (4.7 mi) from Akumal Beach and 20.7 km (12.9 mi) from Xel-Há Park. Highlights at this all-inclusive property include 5 restaurants, 5 outdoor swimming pools and a full-service spa. .A relaxing visit to Zentropia Palladium Spa & Wellness can include deep-tissue massages, hot stone massages and body wraps along with access to the sauna and hot tub. With 6 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. 3 meeting rooms, a conference centre, and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a Turkish bath/hammam and a sauna. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of car rentals on site. .Attractions within a 30-minute drive of this 5-property class Kantenah property include Half Moon Bay and Soliman Bay.

What's nearby

Akumal Beach - 6 min drive - 7.1 km
Cenote Azul - 6 min drive - 8.1 km
Yal-ku Lagoon - 9 min drive - 5.3 km
Half Moon Bay - 9 min drive - 8.9 km
Xel-Há Park - 15 min drive - 19.5 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 66 min drive

Restaurants

‪Xtra Time Sport Bar - ‬8 min walk
‪Lobby Bar White Sand - ‬1 min drive
‪Helios Restaurant - ‬2 min drive
‪Guacamayas Bar - ‬7 min drive
‪Ikebana Japanese Restaurant - ‬9 min drive

About this property

Grand Palladium White Sand Resort & Spa All Inclusive

Luxury property on the beach, with 5 outdoor pools

Grand Palladium White Sand Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Grand Palladium White Sand Resort & Spa All Inclusive, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 5 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 6 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a steam room. Self parking is free. A complete renovation of Grand Palladium White Sand Resort & Spa All Inclusive was completed in 2019.

Smoking is allowed in designated areas at this 5-star Kantenah property.

264 guestrooms or units

3 levels

8 buildings

5 dining venues

2 swim-up bars

6 bars or lounges

Conference rooms

Built in 2005

Buffet breakfast (free)

Kid's club (free)

Childcare (surcharge)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Conference centre

Business facilities

Dry cleaning

Self-service laundry

Front desk (24 hours)

Express check-in

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

On-site shopping

Bellhop

Smoking in designated areas

Bar on the beach

Coffee shop

Grand Palladium White Sand Resort & Spa All Inclusive offers 264 air-conditioned accommodations with indoor private hot tubs and iPod docking stations. Rooms open to furnished balconies. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a combined bath/shower unit with in-room jetted baths, complimentary toiletries and hairdryers.

This Kantenah property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Zentropia Palladium Spa & Wellness has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property

This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Similar properties

5 outdoor pools, pool umbrellas, pool loungers

On private beach
Pool
Hot tub
Breakfast included

includes taxes & fees

16 Sept - 17 Sept

On private beach
Pool
Breakfast included
All-inclusive

includes taxes & fees

21 Sept - 22 Sept

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
2 swim-up bars
5 restaurants
6 bars/lounges
A beach bar
A coffee shop/cafe

Things to do

5 outdoor pools
Arcade/game room
Archery
Basketball
Beach volleyball
Billiards/pool table
Boat tours
Children's pool
Evening entertainment
Fitness classes
Free children's club
Full-service spa
Games
Gym
Kayaking
Mini golf
Pilates classes
Playground
Racquetball/squash
Sauna
Scuba diving
Segway rentals/tours
Shopping
Snorkelling
Steam room
Tennis
Waterslide
Windsurfing
Yoga classes

Family friendly

5 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's games
Children's pool
Free children's club
Laundry facilities
Lifeguards on site
Mini golf
Playground
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

3 meeting rooms
Business centre
Conference centre

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On a private beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

16 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Sauna
Spa open daily
Sports massages
Steam room
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Magnifying mirror
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible pool
Wheelchair-accessible restaurant

3 floors
8 buildings
Banquet hall
Built in 2005
Designated smoking areas (fines apply)
Lifeguards
Mosquito nets
Renovated entire property - 2019

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Hair dryer
Jetted bathtub
Private bathroom
Shower/bathtub combination
Towels provided

Entertainment

32-inch flat-screen TV with premium cable channels
IPod dock
Pay films

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Minibar

Air conditioning
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 1 June 2025 to 31 December 2025 (completion date subject to change). The following areas are affected:

Exterior

During renovations, the property will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Sanitation services: USD 2 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a smoke detector, a security system and window guards

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a smoke detector, a security system and window guards in all accommodation.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Grand Palladium White Sand Kantenah

Grand Palladium White Sand Resort

Grand Palladium White Sand Solidaridad

Grand Palladium White Sand Resort All Inclusive Kantenah

Grand Palladium White Sand All Inclusive Kantenah

Pallaum White d Inclusive Kan

Grand Palladium White Sand Resort & Spa All Inclusive Kantenah

Frequently asked questions

What is the cancellation policy at Grand Palladium White Sand Resort & Spa All Inclusive?

Grand Palladium White Sand Resort & Spa All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Palladium White Sand Resort & Spa All Inclusive?

As of 7 Sept 2025, prices found for a 1-night stay for 2 adults at Grand Palladium White Sand Resort & Spa All Inclusive on 29 Sept 2025 start from AU$473.73, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Palladium White Sand Resort & Spa All Inclusive?

Yep, Grand Palladium White Sand Resort & Spa All Inclusive has a free self car park.

Are there any beaches close to Grand Palladium White Sand Resort & Spa All Inclusive?

The closest beach to Grand Palladium White Sand Resort & Spa All Inclusive is Half Moon Bay (4 km).

Is there a spa on site at Grand Palladium White Sand Resort & Spa All Inclusive?

Yep, Zentropia Palladium Spa & Wellness is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Grand Palladium White Sand Resort & Spa All Inclusive have a pool?

Grand Palladium White Sand Resort & Spa All Inclusive has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Grand Palladium White Sand Resort & Spa All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Grand Palladium White Sand Resort & Spa All Inclusive?

Grand Palladium White Sand Resort & Spa All Inclusive features a private beach, 5 outdoor pools and a full-service spa. All guestrooms come with Hot tubs, Private jetted baths and 24-hour room service.

What makes Grand Palladium White Sand Resort & Spa All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at Grand Palladium White Sand Resort & Spa All Inclusive.

Is Grand Palladium White Sand Resort & Spa All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that Grand Palladium White Sand Resort & Spa All Inclusive is a hit with families.

Are there hot tubs in the rooms at Grand Palladium White Sand Resort & Spa All Inclusive?

Yep, all rooms come with private hot tubs.

Does Grand Palladium White Sand Resort & Spa All Inclusive serve breakfast?

Yeah, free buffet brekkie is on offer daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Grand Palladium White Sand Resort & Spa All Inclusive?

No, Grand Palladium White Sand Resort & Spa All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Palladium White Sand Resort & Spa All Inclusive?

Yep, they've got a beach bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Palladium White Sand Resort & Spa All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Palladium White Sand Resort & Spa All Inclusive?

No, only service animals are allowed.

Grand Palladium White Sand Resort & Spa All Inclusive Reviews

8.4

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

Sandra

7 June 2025

Stayed 6 nights in Jun 2025

10/10 Excellent

Lervy

5 June 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 1 night in May 2025

8/10 Good

Kory

Travelled with family

4 June 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful hotel. Beaches were full of a seaweed and unusable. Food was ok, pools were amazing.

Pools and sunset were incredible. Huge pools.

Stayed 5 nights in Mar 2025

10/10 Excellent

Maria

3 June 2025

Stayed 5 nights in May 2025

10/10 Excellent

Yicel Ramirez

Travelled with partner

31 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was overall amazing and friendly! Especially David who was the concierge assigned to our villa. He went above and beyond, always checking in making sure we had a great experience. Overall, the resort offers a wide variety of restaurants and pools from family to adult only options.

Stayed 5 nights in May 2025

8/10 Good

John

29 May 2025

Stayed 7 nights in May 2025

10/10 Excellent

Lervy De Jesus

Travelled with partner

28 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

Very quiet and beautiful scenery. Everything is a small walk away. This resort offers everything, spa, fine dining and live entertainment. The staff is amazing and will do everything possible to make your stay even better.

Stayed 4 nights in May 2025

10/10 Excellent

Amanda

Travelled with partner

27 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

This resort blew me away. Absolutely stunning. The pictures do no justice, the staff was so friendly and welcoming. The whole hotel was the cleanest hotel iv ever stayed in. The food was incredible. Which isn’t normally typical for an all inclusive. This was the most unexpected pleasurable experience I have had. There was entertainment every night somewhere, the resort is huge so be aware of some shuttling around, but there is an endless variety of different options for everyone. Whether with kids, no kids. We will definitely be coming back here. The detail to everything was amazing. Very happy we chose this property.

Stayed 3 nights in May 2025

10/10 Excellent

Kelsey

25 May 2025

Liked: Cleanliness, property conditions & facilities

Stayed 5 nights in May 2025

6/10 Okay

Alfredo

Travelled with family

24 May 2025

Liked: Cleanliness, property conditions & facilities

El servicio es bueno , la comida es buena pero no excelente , la bebida es regular el transporte dentro del resort es malo la limpieza es impecable los mayordomos excelentes en general diria que es bueno a secas

Stayed 4 nights in May 2025

10/10 Excellent

Kenya

22 May 2025

Liked: Staff & service, property conditions & facilities

Had a

Stayed 3 nights in May 2025

10/10 Excellent

Diana

22 May 2025

Liked: Cleanliness, property conditions & facilities

Overall it was a great experience, the only thing that sucked was that there was that they don’t have elevator in the villas. We had our baby girl, bringing up the stroller to and from our room was just another task . I truly loved their food menu!

Stayed 4 nights in Mar 2025

10/10 Excellent

Luis

Travelled with partner

20 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing staff and clean property. Dave y cielo were amazing

Stayed 5 nights in May 2025

10/10 Excellent

ZAIRA

Travelled with family

20 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The place is very pleasant. The staff is very friendly. The restaurant service is excellent. The food is excellent

Stayed 1 night in May 2025

10/10 Excellent

GLIYA

Travelled with group

20 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had experience of outstanding service at Grand Palladium White Sand Resort in every way. The staff was super friendly. We had two concierges at our villa - Cielo and David - who was in touch with us with all tiny details of our needs. We got a welcome bottle of champagne in our room and then bye rose bottle. The swimming pool and buffet were all nearby. Everything was so comfy and feel like home. and entertainment was amazing!

Stayed 5 nights in May 2025

8/10 Good

Maria Andrea

19 May 2025

Liked: Staff & service, property conditions & facilities

I liked that the staff was very friendly, waiters were the best. The room was a little bit stuffy and humid, but otherwise things were good.

Stayed 3 nights in May 2025

10/10 Excellent

Sean

18 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in May 2025

10/10 Excellent

Catherine

Travelled with family

17 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in May 2025

2/10 Terrible

Latoya

16 May 2025

Stayed 4 nights in Mar 2025

6/10 Okay

Nataliya

Travelled with family

15 May 2025

Liked: Cleanliness, staff & service

Same food everyday. In buffet some empty plates, not enough stuff to fill the plates. Not many spots to swim in the sea. Sometimes rooms where not cleaned. Huge property. Takr some time to figured out where is what. Noy my info was provided for VIP clients. Only at the end of my vacations found all pleasures of VIP access.

Stayed 9 nights in May 2025

10/10 Excellent

Meryalt

7 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great property with top of the line customer service. Cielo and David were our concierges and they were amazing! Always checking on us, they helped with reservation for the shows. Will be definitely back soon!!!!

Stayed 4 nights in May 2025

10/10 Excellent

Amemarie

Travelled with group

6 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in May 2025

10/10 Excellent

Carlos Monreal

Travelled with family and small children

24 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was our second stay at GP Riviera Maya and it exceeded all our expectations. For comparison we have traveled to ten resorts in the last five years and this was probably our best experience. We stayed at White Sands and got the VIP bracelet which allowed us to visit all the areas of the resort via Expedia/Orbitz. We traveled with a 19 month old and the service was excellent, always catering to our little one’s needs and being super understanding and helpful. By far the staff is what made the this stay very special. We specially enjoyed the concierge service (thank you Cielo and David!) that made our stay very comfortable. The FS pool staff was amazing (Leo, Maria, Estela, Lisbeth…) and they even helped us with a health scare with our little one. Food has definitely improved a lot versus last time we visited, we enjoyed every meal. We specially enjoyed the Mexican restaurant and their Yucatan region specialties. The staff at the White Sands lobby bar (Roger, Guendy, Freddy) were amazing and made us great pre-dinner cocktails every night. Fernando at Hacienda was amazing at lunch and Jose kept us well hydrated at the FS beach area. If we had to highlight any negatives it would probably be the beach, as it’s rockier than the one at other properties. The other thing that could be improved is access around the White Sands pool as those stairs can get pretty dangerous. We will definitely repeat and recommend the property.

Stayed 8 nights in Mar 2025

10/10 Excellent

Ricardo

Travelled with family

24 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The concierges Cielo and David were very helpful and nice, also the rifle instructor Victor was very nice. The dinner at El Dorado restaurant was my favorite.

Stayed 6 nights in Apr 2025

8/10 Good

S'rae

22 Apr 2025

Stayed 5 nights in Apr 2025

Grand Palladium White Sand Resort & Spa All Inclusive

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Suite Deluxe

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Suite Superior

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Suite Junior

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Suite Junior with View

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Suite Superior

Suite Junior with Garden View

Villa Luxury