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Grand Palladium Select White Sand Resort & Spa - All Inclusive

5.0 star property

Photo gallery for Grand Palladium Select White Sand Resort & Spa - All Inclusive

5 outdoor pools, pool umbrellas, pool loungers
Creator video - submitted by Luxury Richland
Outdoor spa tub
Lake
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking included
The current price is AU$739
includes taxes & fees
5 Mar - 6 Mar

Explore the area

View map
Carr Federal Chetumal - Puerto Juarez, Km 256-100 Municipio Solidaridad, Kantenah, QROO, 77710
  • Place, Akumal Beach
    ‪10 min drive‬
  • Place, Akumal Ecological Center
    ‪10 min drive‬
  • Place, Cenote Azul
    ‪11 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Junior Suite Garden View

Minibar, in-room safe, desk, laptop workspace

Junior Suite Garden View

8.4 out of 10
Very good
(43 reviews)
  • Garden view
  • 53 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Garden View

Suite Garden View

Suite Garden View

  • Garden view
  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 1

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • 68 sq m
  • Sleeps 1

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 2

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • 68 sq m
  • Sleeps 2

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 3

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • 68 sq m
  • Sleeps 3

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 4

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 3

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • 68 sq m
  • Sleeps 3

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 4

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • 68 sq m
  • Sleeps 4

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • 68 sq m
  • Sleeps 4

View all photos for Junior Suite Single use Garden View

Minibar, in-room safe, desk, laptop workspace

Junior Suite Single use Garden View

8.0 out of 10
Very good
(2 reviews)
  • Garden view
  • 53 sq m
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Beachside

Junior Suite, Beachside

Junior Suite, Beachside

7.4 out of 10
Good
(22 reviews)
  • Garden view
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Beachside

Suite, Beachside

Suite, Beachside

  • Garden view
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bungalow Superior with Pool View

Minibar, in-room safe, desk, laptop workspace

Bungalow Superior with Pool View

  • 69 sq m
  • Sleeps 2

View all photos for Romance Bungalow by the lake

Romance Bungalow by the lake

Romance Bungalow by the lake

7.8 out of 10
Good
(6 reviews)
  • Lake view
  • 69 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Romance Villa Suite Poolside

Romance Villa Suite Poolside

Romance Villa Suite Poolside

  • Garden view
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Poolside

Junior Suite Poolside

Junior Suite Poolside

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Junior with View

Minibar, in-room safe, desk, laptop workspace

Suite Junior with View

  • 53 sq m
  • Sleeps 1

View all photos for Suite Deluxe with View

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe with View

  • 68 sq m
  • Sleeps 1

Suite Junior with Garden View

  • Garden view
  • 42 sq m
  • Sleeps 4

Villa Luxury with Garden View

  • Garden view
  • 58 sq m
  • Sleeps 2

Suite Junior with Garden View

  • Garden view
  • 42 sq m
  • Sleeps 1

Suite Junior with Garden View

  • Garden view
  • 42 sq m
  • Sleeps 2

Suite Junior with Garden View

  • Garden view
  • 42 sq m
  • Sleeps 3

Suite Junior with Garden View

  • Garden view
  • 42 sq m
  • Sleeps 4

Suite Junior with Garden View

  • Garden view
  • 42 sq m
  • Sleeps 3

Villa Luxury

  • 58 sq m
  • Sleeps 1

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 2

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 3

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 4

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 3

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 4

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • 68 sq m
  • Sleeps 2

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • 68 sq m
  • Sleeps 3

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • 68 sq m
  • Sleeps 4

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • 68 sq m
  • Sleeps 3

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • 68 sq m
  • Sleeps 4

About the area

Kantenah

A luxury stay in Kantenah awaits you at Grand Palladium Select White Sand Resort & Spa - All Inclusive. You'll be 7.6 km (4.7 mi) from Akumal Beach and 20.7 km (12.9 mi) from Xel-Há Park. Highlights at this all-inclusive property include 5 restaurants, 5 outdoor swimming pools and a full-service spa. .A relaxing visit to Zentropia Palladium Spa & Wellness can include deep-tissue massages, hot stone massages and body wraps along with access to the sauna and hot tub. With 6 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. 3 meeting rooms, a conference centre, and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a Turkish bath/hammam and a sauna. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of car rentals on site. .Attractions within a 15-minute drive of this 5-property class Kantenah property include Puerto Aventuras Marina and Half Moon Bay.

What's nearby

  • Akumal Beach - 10 min drive - 7.1 km
  • Akumal Ecological Center - 10 min drive - 7.1 km
  • Cenote Azul - 11 min drive - 8.1 km
  • Ecopark Kantun Chi - 12 min drive - 9.2 km
  • Yal-ku Lagoon - 12 min drive - 5.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 66 min drive

Restaurants

  • ‪Pueblito Lindo - ‬9 min drive
  • ‪Xtra Time Sport Bar - ‬8 min walk
  • ‪La Hacienda - ‬9 min walk
  • ‪Ikebana Japanese Restaurant - ‬9 min drive
  • ‪Lobby Bar White Sand - ‬1 min drive

About this property

Grand Palladium Select White Sand Resort & Spa - All Inclusive

Grand Palladium Select White Sand Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Grand Palladium Select White Sand Resort & Spa - All Inclusive, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 5 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 6 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a steam room. Self parking is free.

Smoking is allowed in designated areas at this 5-star Kantenah property.

  • 264 guestrooms or units
  • 3 levels
  • 8 buildings
  • 5 dining venues
  • 2 swim-up bars
  • 6 bars or lounges
  • Conference rooms
  • Built in 2005
  • Buffet breakfast (free)
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
Grand Palladium Select White Sand Resort & Spa - All Inclusive offers 264 air-conditioned accommodations with indoor private hot tubs and minibars. Rooms open to furnished balconies. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit with in-room jetted baths, complimentary toiletries and hairdryers.

This Kantenah property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Zentropia Palladium Spa & Wellness has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Aerial view
Grand Palladium Kantenah Resort & Spa All Inclusive
  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.2 out of 5, Very good, 1,024 reviews
The price is AU$681
includes taxes & fees
21 Mar - 22 Mar
Grand Palladium Kantenah Resort & Spa All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A beach bar
  • A coffee shop/cafe

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Snorkelling
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Magnifying mirror
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • 8 buildings
  • Banquet hall
  • Built in 2005
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 2 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a smoke detector, a security system and window guards in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Grand Palladium White Sand Kantenah
Grand Palladium White Sand Resort
Grand Palladium White Sand Solidaridad
Grand Palladium White Sand Resort All Inclusive Kantenah
Grand Palladium White Sand All Inclusive Kantenah
Pallaum White d Inclusive Kan
Grand Palladium White Sand Resort & Spa All Inclusive Kantenah

Frequently asked questions

What is the cancellation policy at Grand Palladium Select White Sand Resort & Spa - All Inclusive?

Grand Palladium Select White Sand Resort & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Palladium Select White Sand Resort & Spa - All Inclusive?

As of 26 Feb 2026, prices found for a 1-night stay for 2 adults at Grand Palladium Select White Sand Resort & Spa - All Inclusive on 5 Mar 2026 start from 733.11, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Palladium Select White Sand Resort & Spa - All Inclusive?

Yep, Grand Palladium Select White Sand Resort & Spa - All Inclusive has a free self car park.

Are there any beaches close to Grand Palladium Select White Sand Resort & Spa - All Inclusive?

The closest beach to Grand Palladium Select White Sand Resort & Spa - All Inclusive is Half Moon Bay (4 km).

Is there a spa on site at Grand Palladium Select White Sand Resort & Spa - All Inclusive?

Yep, Zentropia Palladium Spa & Wellness is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Grand Palladium Select White Sand Resort & Spa - All Inclusive have a pool?

Grand Palladium Select White Sand Resort & Spa - All Inclusive has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Grand Palladium Select White Sand Resort & Spa - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Grand Palladium Select White Sand Resort & Spa - All Inclusive?

Grand Palladium Select White Sand Resort & Spa - All Inclusive features a private beach, 5 outdoor pools and a full-service spa. All guestrooms come with Hot tubs, Private jetted baths and 24-hour room service.

What makes Grand Palladium Select White Sand Resort & Spa - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at Grand Palladium Select White Sand Resort & Spa - All Inclusive.

Is Grand Palladium Select White Sand Resort & Spa - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that Grand Palladium Select White Sand Resort & Spa - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Grand Palladium Select White Sand Resort & Spa - All Inclusive?

Yep, all rooms come with private hot tubs.

Does Grand Palladium Select White Sand Resort & Spa - All Inclusive serve breakfast?

Yeah, free buffet brekkie is on offer daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Grand Palladium Select White Sand Resort & Spa - All Inclusive?

No, Grand Palladium Select White Sand Resort & Spa - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Palladium Select White Sand Resort & Spa - All Inclusive?

Yep, they've got a beach bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Palladium Select White Sand Resort & Spa - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Palladium Select White Sand Resort & Spa - All Inclusive?

No, only service animals are allowed.

Grand Palladium Select White Sand Resort & Spa - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 453 out of 837 reviews
Rating 8 - Good. 212 out of 837 reviews
Rating 6 - Okay. 75 out of 837 reviews
Rating 4 - Poor. 43 out of 837 reviews
Rating 2 - Terrible. 54 out of 837 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Radostin, Glenview

Stayed 6 nights in Nov 2025

8/10 Good

Ahnaf

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Excellent staff. Top-notch food especially if you book the à la carte restaurants. Only damper the reason why I gave less than 5, they tried push selling a travel club thing for 12k that was never going to happen. Wasted 2 hrs and the mood at the end when they tried pushing the sale.
Stayed 5 nights in Nov 2025

8/10 Good

Lizbeth

Liked: Cleanliness, amenities, property conditions & facilities
We were upgraded to a larger room with a living room which was nice since we had our toddler and extra room is good. Our view from room was not a nice “garden view” I recommend a pool view. Special thanks to their partnership with Expedia, because the vip package gave us a “special” bracelet -not the paper plastic one, ours had twine strap with a wood charm that served as our key to our room- that gave us all access to multiple amenities at the neighbor palladium hotels, we stayed at white sands but the colonial had the water park- we were able to get golfcarted everywhere. I would say white sands was too quiet for us (we’re party parents) kantenah is a happy middle and colonial is the family hotel. They’re all very nice. TRS is also too quiet, it’s promoted as all adults (think older adults, not party adults). The alcohol beverages are better than what I’ve experienced at an all inclusive resort, lots of diverse alcohol options not bottom shelf. Make dinner reservations for ALL of your dinners the moment you arrive or you’ll be stuck eating at the buffet. I was not a fan of the buffets- if it weren’t for the omelet maker I would have been sad, the pastries were stale everyday. The lamps stay overheating and over drying everything. That being said, the dinners at the reserved restaurants were fab.
Stayed 3 nights in Nov 2025

10/10 Excellent

Rea, mclean

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 5 nights in Nov 2025

10/10 Excellent

saniya

Stayed 3 nights in Nov 2025

10/10 Excellent

saniya

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was amazing the animals were super cool and the staff was very helpful and friendly
Stayed 1 night in Nov 2025

10/10 Excellent

Roshan Ram

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The all-inclusive package truly delivers on its promise. There are no hidden fees. For Expedia customers, the resort provided a butler service and VIP tag for their entire stay. The staff were exceptionally friendly and welcoming. The food was excellent, generously portioned, and drinks were plentiful. The private beaches were pristine. There was also a wide range of daily entertainment options catering to various tastes. Families, kids, singles have their own scenes. Very impressive.
Stayed 3 nights in Nov 2025

10/10 Excellent

Aldo

Stayed 4 nights in Nov 2025

10/10 Excellent

Elena

Stayed 4 nights in Oct 2025

10/10 Excellent

Vishalkumar Harishbhai

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great experience at the resort. We had a great time at Grand Palladium Resort. Food is good with lots of options. Customer service and staff are super welcoming. Great staff!!
Stayed 4 nights in Nov 2025

10/10 Excellent

Jazlene

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the concierge services that came with booking with Expedia. They were super helpful and made the stay better.
Stayed 5 nights in Nov 2025

10/10 Excellent

Carly A

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great. The staff were incredible, and the resort was so clean. The website is probably the least useful tool there is to you, but their app is pretty good. They have 8 sit down restaurants, and you should definitely book reservations for, they do sell out. There are also buffets, breakfast and lunch were good, dinner was disappointing but the sit down food is incredible. There is one 24 hour restaurant at the Colonial, and the food is pretty good there too, this is mostly American style food here. The beach at white sands specifically is rocky and not very useably, but it is beautiful, you get access to the other Grand Palladio resorts on property, so we went to the Colonial beach and it was perfect. We liked White Sands because it was quiet, not too loud despite there being lots of people. The colonial was much more lively as they have entertainment every night, and they host weddings, but there is always something cool to check out there. We enjoyed walking over after dinner and seeing the live bands, dancers and activities.
Stayed 7 nights in Nov 2025

10/10 Excellent

maricarmen

Liked: Cleanliness
Stayed 3 nights in Nov 2025

10/10 Excellent

Toni Marie Sunshine

Stayed 5 nights in Oct 2025

8/10 Good

Ivan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible beds. And room service was kind of terrible. But overall the property looked super clean even though there was some construction going on. Plenty of food of decent variety but the food quality was just ok. Steaks are thin and well done no matter what. Burgers were terrible. And for some reason i tasted margarine in every dish. Why??? Service was good. One thing i would want them to change is to slow those carts down. Few times i had to jump out of the way and watched other people do the same thing. Always scary when they zoom around kids at that speed. So if you planning to go with kids keep an eye on them at all times. Beach side was really clean and neat. I did enjoy ocean a-lot but bring your water shoes. Its a must if you planning to spend time in the ocean. Beach side bars had good selection of drinks and refreshments. "Family selection" is a good addition if coming with kids. What kid doesn't like Ice cream and popcorn by the beach all day long? Pool looked clean and well organized but thats all i can say about that.
Stayed 12 nights in Oct 2025

6/10 Okay

Emely

Stayed 4 nights in Oct 2025

8/10 Good

Li Yuan

Travelled with partner
Liked: Amenities, property conditions & facilities
The pools are great, and the overall atmosphere is relaxing. Food options and quality could be improved, and I definitely recommend booking the adults-only TRS section for a better experience. Most of the staff provided excellent service, but the pool bar at White Sands was a bit slow, and at times, it felt like we were being overlooked.
Stayed 7 nights in Oct 2025

10/10 Excellent

jasmin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and friendly staff. I will come here again
Stayed 5 nights in Oct 2025

4/10 Poor

Canitra Bonyette, Houston

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Left early
Stayed 3 nights in Oct 2025

10/10 Excellent

Paige

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all super friendly! Citally was the bed conseirge ever. David and Cielo made everything super easy and they were very nice. Antonio from the bar was so funny!
Stayed 4 nights in Oct 2025

8/10 Good

Amanda Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although I still review highly, I had a very off stay. We were here 2 weeks. In that time we had the following calls/requests made. Day 1 - Umm, the patio door will not open. Once opened after some man-handling by staff, don't close it all the way. There is no outside handle. I'm running out of text, so here it goes. Ants. AC failure. Power randomly shuts off. Racoons chasing you. "Shuttles" repeatedly tell you "the next one". It's never the next one. Heat index at 108°F and you just want to get to any lobby (there are 4). And the audacity to pressure me to attend a 30 year vacation plan as I walk in? For $39,000...
Stayed 14 nights in Oct 2025

10/10 Excellent

Sopio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My concierge David and all staff were the best! ♥️
Stayed 3 nights in Oct 2025

8/10 Good

Nawar Najeeb Bihnam

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We got a VIP access because we reserved through expedia but there was not a detailed explanation about what does that includes, so we missed going to some restaurants. Otherwise everything was nice
Stayed 5 nights in Oct 2025

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The TRS pool was amazing and they had fun aqua activities during the day like aerobics and water bike class. Overall the service was amazing no matter where you were from the check-in, to shops, to dining and concierge. The resort was pristine everywhere. The only little hiccup was waiting for shuttles to take you from different areas, sometimes the wait was a little long in the heat but it wouldn't deter me from staying again! Shout out to Angel at the front desk, Adrian at concierge and David and Cielo at Villa 59 and the entire staff at Helios for exceptional service!
Stayed 3 nights in Oct 2025

10/10 Excellent

Evelina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 3 nights in Oct 2025