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Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

5.0 star property

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6 outdoor pools, pool umbrellas
15 restaurants, breakfast, lunch, dinner served; Italian cuisine
Private beach, white sand, sun-loungers, beach umbrellas
Sauna, steam room, body treatments, massages on the beach, body scrubs
Beach bar

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
The current price is AU$914
includes taxes & fees
2 May - 3 May

Explore the area

View map
Crta Federal Chetumal-Puerto Juarez, Km. 259-100 Predio 1, Kantenah, QROO, 77710
  • Place, Cenote Azul
    ‪4 min drive‬
  • Place, Cenote Cristalino
    ‪5 min drive‬
  • Place, Akumal Beach
    ‪5 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪69 min drive‬

Room options

Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years)

  • Garden view
  • 52 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years)

8.0 out of 10
Very good
(11 reviews)
  • Garden view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years)

9.6 out of 10
Exceptional
(12 reviews)
  • Garden view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Family Selection Suite Beachfront

  • Sea view
  • 103 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the area

Kantenah

A luxury stay in Kantenah awaits you at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive. You'll be 10.7 km (6.7 mi) from Akumal Beach and 20 km (12.4 mi) from Xel-Há Park. Highlights at this all-inclusive property include 15 restaurants, 6 outdoor swimming pools and a full-service spa. .A day of pampering can include beachside massages, body scrubs and facials along with access to the sauna and steam room. The restaurant, The Nest, is open for breakfast and dinner. Es Niu Pool Bar is the property's own bar. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site free water park and free kids' club. Plus you'll find free Wi-Fi in public areas, a 24-hour gym and a free manager's reception. Free full breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of free valet parking. .Attractions within a 10-minute drive of this 5-property class Kantenah property include Puerto Aventuras Marina and Riviera Maya Golf Club.

What's nearby

  • Cenote Azul - 4 min drive - 7.5 km
  • Cenote Cristalino - 5 min drive - 7.8 km
  • Akumal Beach - 5 min drive - 7.5 km
  • Akumal Ecological Center - 5 min drive - 7.5 km
  • Ecopark Kantun Chi - 5 min drive - 8.5 km

Getting around

  • Tulum Intl. Airport (TQO) - 73 min drive

Restaurants

  • ‪Pueblito Lindo - ‬7 min drive
  • ‪Xtra Time Sport Bar - ‬1 min walk
  • ‪La Hacienda - ‬1 min drive
  • ‪Ikebana Japanese Restaurant - ‬7 min drive
  • ‪Arrecifes - ‬4 min drive

About this property

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 15 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars and 18 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. You'll have access to the outdoor pool at a partner property. Valet parking is free.

Smoking is allowed in designated areas at this 5-star Kantenah property.

  • 170 guestrooms or units
  • 2 levels
  • 4 buildings
  • 15 dining venues
  • 2 bars on the beach
  • 3 swim-up bars
  • 18 bars or lounges
  • Built in 2002
  • Full breakfast (free)
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Coffee shop
Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive offers 170 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to furnished balconies. Each accommodation is individually decorated. Smart televisions come with satellite channels. Bathrooms include a combined bath/shower unit with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

This Kantenah property provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and safes, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and a hairdryer. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa. Other services include facials, body scrubs and body treatments. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site
  • Limited on-site valet parking

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 15 restaurants
  • 18 bars/lounges
  • 2 beach bars
  • 3 swim-up bars
  • A coffee shop/cafe
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Dorado
  • Es Niu Pool Bar
  • La Hacienda
  • Portofino
  • The Nest

Things to do

  • 24-hour gym
  • 6 outdoor pools
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Kayaking
  • Mini golf
  • Outdoor pool (guest access)
  • Pilates classes
  • Segway rentals/tours
  • Tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room cot
  • Laundry facilities
  • Mini golf
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 4 buildings
  • Banquet hall
  • Built in 2002
  • Communal living room
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 34 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Family Selection At Grand Palladium Kantenah Resort Spa

Frequently asked questions

What is the cancellation policy at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

As of 1 Apr 2026, prices found for a 1-night stay for 2 adults at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive on 2 May 2026 start from AU$914, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

Yep, Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive has free valet parking.

Are there any beaches close to Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

The closest beach to Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive is Half Moon Bay (4.7 km).

Is there a spa on site at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

Yep, there is an onsite spa at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive. It has a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as beachside massages.

Does Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive have a pool?

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive has 6 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive features a private beach, 2 beach bars and 6 outdoor pools. All guestrooms come with Hot tubs, Private jetted baths and 24-hour room service.

What makes Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive a romantic place to stay?

A private beach and couples dining, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive.

Is Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

Yep, all rooms come with private hot tubs.

Does Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive serve breakfast?

Yep, free full brekkie is on offer daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

No, Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

Relax with a coldie at the 2 beach bars or 18 lounge bars, and grab a meal at the onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

No, only service animals are allowed.

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 185 out of 277 reviews
Rating 8 - Good. 52 out of 277 reviews
Rating 6 - Okay. 25 out of 277 reviews
Rating 4 - Poor. 9 out of 277 reviews
Rating 2 - Terrible. 6 out of 277 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Sunil

Stayed 7 nights in Dec 2025

10/10 Excellent

Galina

Stayed 7 nights in Nov 2025

6/10 Okay

Kateland Marie

Stayed 7 nights in Dec 2025

10/10 Excellent

Nicholas Jacob

Liked: Cleanliness, amenities, property conditions & facilities
Food was excellent for the most part. Rooms were clean and ample beach chairs
Stayed 6 nights in Dec 2025

4/10 Poor

DANIEL

Liked: Cleanliness, property conditions & facilities
They SCAM YOU with the $600 hotel credit. Is nothing but a sad coupon book. I requested to change rooms because the room had a bad humid smell. They never called me back. I also requested a bottle sterilizer 3 times and I never got it. They pretend they care but they wont do anything like this guy that saw us leaving front desk to complain about the room and said: I can definitely help you out and will personally look into it; 4 minutes later was trying to sell us a time share and guess what? We never saw his face again. They gave us welcome fruits but they were rotten and had mold in it. I complained but then again no action to make things better for us. Food was a 6.5/10 Bed was very uncomfortable 3/10 What I did like was the property itself. Very green and lots of wild friendly animals to see around the property. I wouldn’t come back
Stayed 5 nights in Dec 2025

4/10 Poor

David, Minneapolis

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Restaurants overbooked so had to eat at buffet
Stayed 5 nights in Dec 2025

8/10 Good

Trevor, Markham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good to excellent. The only thing that is mediocre is the food esp the steaks.
Stayed 6 nights in Dec 2025

10/10 Excellent

Margot and Al

Our butler was awesome so very helpful And nice. Our room was very clean and everyone we met was great. The amenities were such a bonus. Thank you for everything . We loved our stay there
Stayed 7 nights in Dec 2025

10/10 Excellent

Sean Patrick

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
A+ Stay! Clean room, lots to do! Staff so friendly!
Beautiful scenery
Nightly turn down service!
Swim up pool- FS
Stayed 4 nights in Dec 2025

10/10 Excellent

YURIY

Stayed 2 nights in Dec 2025

6/10 Okay

Sasha

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
We stayed at the Family Selection Villas with our 20-month-old and 3-year-old. Overall, it was a nice stay with some clear positives, but also a few disappointments. Pros: Family Selection offers a more private experience, including a welcome beach bag with kids’ sunglasses and water bottles (a nice exclusive touch). There is a dedicated family buffet with a play area and an exclusive family pool with fun water features for younger kids. The rooms are beautiful—we had an upgraded beachfront swim-out room and highly recommend the upgrade. Staff were very kind, especially Emmanuel our butler and Edgar at La Paisana, which had the best food on the resort. The property was very clean, cart service was efficient, and access to multiple resorts (Kantenah, Colonial, White Sands, and TRS Yucatán) was a big plus. The White Sands pool was the best one. Cons: The Kids Club/Baby Club felt misadvertised—both age groups were combined with limited visible supervision, and we did not feel comfortable leaving our toddlers. The $600 resort credit advertised via Expedia was actually a coupon book with minimum spends, not true credit. The main pool is 6 ft deep throughout, pools were not heated (even in December), food was generally bland with limited kid options, and poolside buffet items were left uncovered with flies. Entertainment was limited and better for older kids, and drinks were watered down. Overall: Beautiful resort with great staff and amenities, but better suited for older kids
Stayed 5 nights in Dec 2025

6/10 Okay

Tony, Vancouver

Liked: Cleanliness, amenities, property conditions & facilities
Ok
Stayed 9 nights in Nov 2025

10/10 Excellent

nikole

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved our stay! Wonderful attentive staff and beautiful property!!!
Stayed 4 nights in Dec 2025

10/10 Excellent

Dina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean beautiful place would definitely recommend to others.
Stayed 9 nights in Nov 2025

10/10 Excellent

Allison

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second trip to Family Selection Kantenah Riviera Maya firstly because our kids (5 and 7 this year) just LOVED the daily kids camp so much. The staff there (including Karen, Emma, Edu, Jazi, Lore, Maritza) were just wonderful and the kids didn't want to leave at the end of the day. We upgraded to the 40 building, the beachfront one and had an absolutely incredible suite with two huge rooms and two full bathrooms, as well as a private hot tub on the spacious balcony. The upgrade for the space and proximity to the beach and view was worth it. The room was just HUGE. The dedicated butlers for building 40 were also terrific (Emmanuel and Luis) and were available to help us with anything we needed by Whatsapp. The Family Selection beach is notably better than the other beach areas as its much less crowded and much more space between chairs. Worth the upgrade! The beach itself is great and wonderful for kids because it stays relatively shallow really far out, but there are some gentle waves to not make it boring. Even our 5 year old who is not a strong swimmer could have fun a fair ways out. If you encounter rocks while walking in, shift down the beach, there are plenty of white sand only areas to walk far out in the bathtub temp water, as fish swim around you! One day a big nest of seaweed accumulated in our area but it had moved off by the next day. Tips: Bring sunscreen, its exorbitantly priced at the gift shop (though there is a communal bottle at Family Select beach).
Stayed 7 nights in Nov 2025

10/10 Excellent

Anatoliy

Liked: Cleanliness
Stayed 7 nights in Nov 2025

6/10 Okay

Jatin

Travelled with family
Liked: Cleanliness
The uograded room in building 40 had an amazing view. Rooms were recently renovated with modern look and feel. VEGETARIANS BEWARE! VERY LIMITED SELECTION.... Even the formal dinner restaurants were subpar at accommodating vegetarians. Resort is lacking in quality and features and needs significant improvements compared to other 5-star resorts and other Grand Palladium properties I have stayed at before. The only savior for this trip was the upgraded room with an ocenfront view.
Stayed 4 nights in Nov 2025

10/10 Excellent

Brittany Lynn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Our room was always cleaned up when we came back with fresh towels, clean sheets, and fun set ups for the kids
Stayed 5 nights in Nov 2025

8/10 Good

Shelina

Liked: Cleanliness, amenities, property conditions & facilities
Very large resprt
Stayed 8 nights in Nov 2025

10/10 Excellent

Nancy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we have been going to the Mayan Riviera location for 25 years. And this is the nicest family all inclusive resort we've ever been to. Their restaurants are by far the best their main pool at Family selection is quite deep. So be sure to bring a floatie for little kids yes the family selection Beach and bar are the best so be sure to find that.
Stayed 6 nights in Nov 2025

10/10 Excellent

Annalina

Stayed 3 nights in Nov 2025

10/10 Excellent

Nadiya

Liked: Cleanliness, staff & service, property conditions & facilities
A great family trip. Super nice hotel.
Stayed 4 nights in Nov 2025

6/10 Okay

Errica Fehr

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Nov 2025

8/10 Good

Carla

Stayed 7 nights in Oct 2025

10/10 Excellent

kevin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 7 nights in Oct 2025