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"Rooms needed some cosmetic repairs e.g. damaged walls, doors. 3 of us stayed for 3 days -no information available on site or web page about whether a ... " More

By a verified traveller on Wed 17 Jul 2019

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Hotel Description

Surfers Riverside Apartments puts you in the heart of Gold Coast, within just a 10-minute stroll of Cavill Avenue and Timezone. Highlights at this property include an outdoor swimming pool, and in-room kitchens and washers/dryers.

Each apartment is individually furnished and features a TV with a DVD player, along with free WiFi, a balcony, and a living room. A kitchen comes equipped with a refrigerator, a microwave, and a stovetop, and room service is also available. A ceiling fan, a hair dryer, and an iron/ironing board are also available. Housekeeping is available once per stay.

This smoke-free apartment building offers free WiFi in public areas, a garden, and barbecue grills. Added amenities include laundry facilities, express check-in, and express check-out. There's also the convenience of free self parking.

Sights within a 10-minute walk of this 3.5-star Surfers Paradise property include Centro Surfers Paradise and SkyPoint Observation Deck.

2 Bedroom Deluxe Riverview Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

2 Bedroom Riverview Apartment

Bed Count 2 Full Beds Maximum Occupancy 5 Max

2 Bedrooms Deluxe Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

1 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

2 Bedrooms Standard Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Surfers Riverside Apartments ratings based on 39 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Surfers Riverside Apartments

Everyone (20) Family (19)
2 out of 5

Posted by on 1 Jan. 2021

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1 out of 5
Property run down. No manager on site. When manager was there didn’t speak English or should I say could but preferred not to understand what we had to say. We had to leave as the qld boarder was getting closed so we only there for 5 days not 14 and manager took all money for 14 days from us. Not just for the 5 days. RUN DOWN full of back packers making a lot of noise ever night and dnt care about anyone else in the place. But once again no manager on site at all to call and talk to will never be staying there again and will be telling family and friends not to stay there as it is a joke . Places like this should not be on sights like this . They make it sound great but it was a place I would not ever want to stay in again

Posted by on 7 Apr. 2020

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1 out of 5

Posted by on 30 Sep. 2019

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3 out of 5
Rooms needed some cosmetic repairs e.g. damaged walls, doors. 3 of us stayed for 3 days -no information available on site or web page about whether any of the amenities are replenished during the stay e.g. toilet paper or washing powder, supplied 2 x teabags & 2 x coffee satchels -no sugar-we found out the next day that no one comes to the rooms -which meant having to go to a supermarket to get toilet paper etc.

Posted by on 17 Jul. 2019

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Comment from Hotel Management

18 Jul. 2019 by Surfers Riverside

Hi Anonymous, Our sincere apology for the gap in our usual high standard. Unfortunately, we don't know your name or your unit number to identify which unit it is. We checked all the units and do not see any damaged wall or door??? If there's big thing like wall or door is damaged, we should notice right away. We wish we had known about it during your stay so we can rectify the issue right away but we did not hear anything from you guys, unfortunately. Our reception opens during business hours and we have call centre which you can connect with us 24/7 from your room or from outside. Our apartments is self-serviced apartments so we only provide complimentary welcome pack of amenities for the first night. Any extra, you can get from supermarket just some mins walking away or from reception at reasonable cost. This is stated on our website or listings. We hope this misunderstanding does not affect your stay. Best regards,

4 out of 5
the advertising of the rooms is very confusing as the room I booked on Wotif (called a deluxe Riverside Room) had photos when you clicked next to it that showed you looking from the deck over the pool and river, when I arrived I found that i had a room without a view in the middle of the place. Obviously they get to play on the name "Riverside" rather than the room actually being riverside as such. The crockery, cutlery, pots and pans badly need updating and Sharp knives need to actually be sharp, at lease enough to cut tomatoes etc, apart from that the room was nice and clean comfortable and user friendly, having two bathrooms is something they should advertise more as it was a definite bonus

Posted by on 19 Mar. 2019

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Comment from Hotel Management

1 Apr. 2019 by Surfers Riverside

Dear guest, Thank you for your feedback. We would like to clarify that you didn't book the Riverview room. We even showed you the booking confirmation from Wotif showing that you booked the other room type which does not have riverview and is cheaper when the you raised the issue upon arrival. Our riverview units are stated clearly with Riverview title and in the description. We are sorry that you may not read it carefully which may lead to this misunderstanding. We hope to welcome you again in the future. Best regards

3 out of 5
liked how close it was to everything.disliked the fact the mattress protector was all torn apart and i was there for 9 nights and wasnt cleaned till the 5th or 6th day

Posted by on 10 Feb. 2019

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Comment from Hotel Management

15 Feb. 2019 by Mike

Hello, Thank you for taken time to review your stay at Surfers Riverside Apartments, we do proved a service during your stay which you have indicated, we encourage our guests if there is an issue to make contact asap to give us the opportunity to rectify it immediately , we are glade you found everything close. Regards Surfers Riverside Apartments.

2 out of 5
Good location, suitable for four people either 4 adults or 2 adults and 2 kids NOT five. The lounge room area has no block out blinds so sun comes through and neighbors can see in. Blinds had a lot of visible mould. Fold out lounge is only suitable for small children. Was provided no linen for 5th person had to chase management for this. No blinds on the sliding door, told it was double coated tint so no one could see in and would block light. Have photos showing this not to be correct. Thin white sheet was drilled in as temporary last minute fix. All other units had blinds. Was told management would fix this but had to chase them at 9pm at night when we had three kids wanting to go to bed. It would be a great unit of blinds fixed in lounge dinning kitchen area. Mould should be removed from all blinds.

Posted by on 22 Jan. 2019

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Comment from Hotel Management

24 Jan. 2019 by Relief Manager

Dear Anonymous, We apologies for the inconvenience ,we have since rectified the issue. Regards Surfers Riverside

3 out of 5
Good location. Room wasn’t very clean or well supplied with towels. No hand towels etc.

Posted by , from Toowoomba on 6 Apr. 2018

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Comment from Hotel Management

19 Apr. 2018 by mike

Hello Sam Thank you so much for taking the time to comment on your recent stay at Surfers Riverside it appears that the cleaning standard has slipped in the last couple of weeks , we are high lightening and addressing these issues with our new Housekeeping contractor - We do not provide hand towels however we may consider this in future. Thank you again . Surfers Riverside Management

2 out of 5
Great location with a park up the road, Cavill Avenue only 10 minutes walk away and the beach close by also. Nice swimming pool and jetty to fish off the canal. Unit 5, ground floor two bedroom unit, nice layout, great side enclosed brick paved area for drying washing/ towels or let children play in for extra space, has fans and air conditioning in the lounge room. Sadly the furniture is very old, with drawers in poor condition. Cleaniness was very poor, cups and glasses were dirty and dusty, some old rubbish in the back of a cupboard and bathroom drawer. Poor attention in tidying the place between visitors. The blankets in one room weren't neatly folded so I wonder if it was washed? The ceiling fan light would randomly turn on at night and not sure if there was faulty electrics or perhaps the remote from upstairs apartment was affecting the downstairs unit. I wouldn't recommend or return to this place.

Posted by , from Brisbane on 5 Apr. 2018

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Comment from Hotel Management

19 Apr. 2018 by mike

Hello Mike, Thank you for taking the time to comment on your recent stay at Surfers Riverside. we are disappointed that the cleanliness was not up to the standard that we are a custom to we are addressing these issues with our new cleaning contractor ..thank you for bringing it to our attention. Surfers Riverside Management

1 out of 5

Not nice.

Holes in wall. Not clean. Not enough kitchen plates, glasses, cooking tools.

Posted by , from Canberra on 16 Jan. 2018

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Comment from Hotel Management

29 Jan. 2018 by Mike

Hello Lisa , Thank you for taking the time to comment on your recent stay at Surfers Riverside, we have engaged a new cleaning contractor little surprised with your comment as we do check all units before guest arrival. Thank You Regards Surfers Riverside

About the Surfers Riverside Apartments

Location 41 Peninsular Drive, Surfers Paradise, QLD 4217

Property Features

As a guest of Surfers Riverside Apartments, you'll find an outdoor pool, tour/ticket assistance, and barbecue grills. Public spaces have free WiFi. Surfers Riverside Apartments also features multilingual staff, a garden, and complimentary newspapers in the lobby. Limited free parking is available on a first-come, first-served basis. This 3.5-star Gold Coast apartment is smoke free.

  • 10 guestrooms or units
  • 3 levels
  • Self-service laundry
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Number of living rooms
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Washer/dryer
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Limited onsite parking

Transport

  • Airport: Coolangatta Airport (OOL) (28.3 km / 17.6 mi)
  • Parking: Free self parking

Room Amenities

Surfers Riverside Apartments offers 10 air-conditioned accommodations with washers/dryers and DVD players. Rooms open to balconies. These individually furnished accommodations have separate living rooms. Accommodations at this 3.5-star apartment have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided once per stay.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Living room
  • In-room dining (limited hours)
  • Television
  • DVD player
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Kitchenware
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (once per stay)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings

Food & Drink

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8:30 AM - 4:30 PM
  • Saturday - Saturday: 8:30 AM - noon
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests arriving outside of regular check-in hours can use the exterior telephone for check-in assistance. The office is closed on Sundays and public holidays. An advance credit card deposit is required for late arrivals.

This property's front desk is open during the following times:

  • Monday - Friday: 8:30 AM - 4:30 PM
  • Saturday - Saturday: 8:30 AM - noon
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 30.0 per night.
  • Cribs (infant beds) are available for AUD 15.0 per night.

Pet Policy

  • No pets allowed

Policies

This property requires guests to review and sign conditions of booking and occupancy upon arrival.

Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash.

This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-in and contactless check-out are available.

  • No lifts
  • Parking height restrictions apply
  • Number of children who can stay for free – 2
  • Debit cards
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 15.0 per night
  • Rollaway bed fee: AUD 30.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Surfers Riverside
  • Surfers Riverside Apartments
  • Surfers Riverside Apartments Apartment Surfers Paradise
  • Surfers Riverside Apartments Gold Coast/Surfers Paradise
  • Surfers Riverside Apartments Hotel Surfers Paradise
  • Surfers Riverside Apartments Apartment
  • Surfers Riverside Apartments Surfers Paradise
  • Surfers Riversi s
  • Surfers Riverside Apartments Apartment
  • Surfers Riverside Apartments Surfers Paradise
  • Surfers Riverside Apartments Apartment Surfers Paradise

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.