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4.3 out of 5

"Very ordinary Hilton, could be better, design inside the rooms were pretty ordinary, IT system was very bad, everything took long time to sort out... " More

By a verified traveller on Fri 08 May 2020

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Hotel Description

Hilton Surfers Paradise Hotel and Residences places you in the center of Surfers Paradise, connected to a shopping center and within a short 5-minute stroll of Cavill Avenue and Surfers Paradise Beach. Highlights at this luxury hotel include 3 outdoor swimming pools, a full-service spa, and a restaurant.

LCD TVs with DVD players are featured in all 320 rooms, and you can enjoy iPod docks, WiFi, and wired Internet. In-room dining is easy with amenities like refrigerators and round-the-clock room service. Pillowtop beds and premium bedding welcome you to a good night's rest, and other nice touches include bathrobes and slippers. Coffee/tea makers, safes, and hair dryers are also available.

A relaxing visit to eforea spa can include deep-tissue massages, hot stone massages, aromatherapy, and hydrotherapy along with access to the steam room. The restaurant, Catch Restaurant, serves seafood and is open for breakfast and dinner. At the hotel's own poolside bar or bar/lounge, you can enjoy a drink. Enjoy the indoor swimming pool, fitness center, spa tub, and sauna. 10764 square feet (1000 square meters) of event facilities include conference space, and other business amenities include limo/town car service. Additionally, you'll find free WiFi in public areas, a kids' swimming pool, and a coffee shop/café. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of a theme park shuttle.

With a stay at this 5-star Surfers Paradise hotel, you'll be 0.7 km (0.4 mi) from SkyPoint Observation Deck and 4.1 km (2.5 mi) from The Star Gold Coast.

King Guest Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$205* Per night/room 26 May - 27 May

2 Bedrooms, 2 Bathrooms Residence Ocean View

Bed Count 1 King Bed Maximum Occupancy 6 Max

Executive Room, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

King Relaxation Suite with Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

King Relaxation Room with Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

3 Bedrooms, 2 Bathrooms Residence Ocean View

Bed Count 1 King Bed Maximum Occupancy 8 Max

Hilton Surfers Paradise Hotel and Residences ratings based on 993 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Surfers Paradise Hotel and Residences

Everyone (423) Couples (449) Business (1) Family (116) Other (1)
3 out of 5

Posted by on 24 May 2020

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3 out of 5
Very ordinary Hilton, could be better, design inside the rooms were pretty ordinary, IT system was very bad, everything took long time to sort out...

Posted by on 8 May 2020

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3 out of 5
Was very disappointed there was no mini bar. The room was a relaxation room but was very noisy. Air con was not really that effective. The deck bar was closed the whole Time.

Posted by , from Brisbane on 1 Mar. 2020

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5 out of 5

Posted by on 29 Feb. 2020

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3 out of 5
Not happy that i accidentally booked the wrong date and am not happy with wotifs hamdling of the situation

Posted by on 27 Feb. 2020

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4 out of 5
Check in was simple and easy and we are able to get into our room early. We had been allocated the wrong room however when we called reception they sent someone up straight away and moved us to the correct room. The staff were very kind, helpful and accomodating.

Posted by , from Brisbane on 23 Feb. 2020

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4 out of 5
Staff friendly. Apartment spacious with amazing views. Some of the appliances and furniture very dated. Sofa was stained and TV was so old and the remote was a universal remote which didn’t work properly. Would still stay again despite this.

Posted by , from Gold Coast on 15 Feb. 2020

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4 out of 5

Posted by on 12 Feb. 2020

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5 out of 5

Posted by on 8 Feb. 2020

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4 out of 5

Posted by on 5 Feb. 2020

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About the Hilton Surfers Paradise Hotel and Residences

Location 6 Orchid Ave Surfers Paradise, Surfers Paradise, QLD 4217

Property Features

Hilton Surfers Paradise Hotel and Residences offers its guests a full-service spa, 3 outdoor swimming pools, an indoor pool, and a spa tub. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces. Event space at this hotel measures 10764 square feet (1000 square meters) and includes conference space. A children's pool, a fitness center, and a sauna are also featured at the luxury Hilton Surfers Paradise Hotel and Residences. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 5-star Surfers Paradise hotel is smoke free.

  • 320 guestrooms or units
  • 93 levels
  • 2 buildings
  • 10764 sq ft of conference space
  • 1000 sq m of conference space
  • Built in 2010
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (31.8 km / 19.7 mi)
  • Property shuttles: Theme park shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton Surfers Paradise Hotel and Residences offers 320 air-conditioned accommodations with iPod docking stations and DVD players. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 37-inch LCD televisions come with pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include safes and hair dryers.

  • Pillowtop beds
  • IPod dock
  • In-room dining (24 hours)
  • HD television
  • Premium channels
  • Movies for purchase
  • DVD player
  • Refrigerator
  • Coffee maker
  • Kitchenware
  • Egyptian cotton linens
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Catch Restaurant - This restaurant specializes in seafood and serves breakfast and dinner. A children's menu is available.

The Food Store - This café serves breakfast and light fare. Open daily.

A complimentary grocery shopping service is offered and guests can order late night fare from 24-hour room service.

Spa Services

  • Number of treatment rooms 7
  • Couples treatment rooms
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Steam room in spa
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

This property doesn't offer after-hours check-in. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed.

  • Only service animals are allowed
  • Noise-free rooms not guaranteed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staffed front desk
  • Guests will receive an email with special check-in instructions
  • Parking height restrictions apply
  • Debit cards
  • Number of children who can stay for free – 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night (for stays between 1 January - 31 December)

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 39.00 for adults and AUD 19.50 for children (approximately)
  • Fee for in-room wireless Internet: AUD 14.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: AUD 14.95 per 24-hour period (rates may vary)
  • Self parking fee: AUD 20 per night (in/out privileges)
  • Valet parking fee: AUD 40 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Hotel Surfers Paradise
  • Hilton Surfers Paradise
  • Hilton Surfers Paradise Hotel
  • Hotel Hilton Surfers Paradise
  • Surfers Paradise Hilton
  • Surfers Paradise Hilton Hotel
  • Hilton Surfers Paradise Hotel & Residences Gold Coast
  • Hilton Surfers Paradise Hotel And Residences
  • Hilton Surfers Paradise Residences Gold Coast
  • Hilton Surfers Paradise
  • Hilton Surfers Paradise Hotel and Residences Hotel
  • Hilton Surfers Paradise Hotel and Residences Surfers Paradise

You should know

  • Pool access available from 6:30 AM to 10:30 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.