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Hilton Surfers Paradise Hotel and Residences

5-star property
6 Orchid Ave Surfers Paradise, Surfers Paradise, QLD 1800 796 370
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3.6 out of 5
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See all 338 Wotif Reviews

"Everything was good. Had a great weekend there and it’s in a very good location " More

By a verified traveller on Wed 25 Nov 2020

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Hotel Description

Hilton Surfers Paradise Hotel and Residences places you in the center of Gold Coast, connected to a shopping center and within a short 5-minute stroll of Cavill Avenue and Surfers Paradise Beach. Highlights at this luxury hotel include 3 outdoor swimming pools, a full-service spa, and a restaurant.

LCD TVs with DVD players are featured in all 320 rooms, and you can enjoy iPod docks, WiFi, and wired Internet. In-room dining is easy with amenities like refrigerators and round-the-clock room service. Pillowtop beds and premium bedding welcome you to a good night's rest, and other nice touches include bathrobes and slippers. Coffee/tea makers, safes, and hair dryers are also available.

A relaxing visit to eforea spa can include deep-tissue massages, hot stone massages, aromatherapy, and hydrotherapy along with access to the steam room. The restaurant, Catch Restaurant, serves seafood and is open for breakfast and dinner. At the hotel's own poolside bar or bar/lounge, you can enjoy a drink. Enjoy the indoor swimming pool, fitness center, spa tub, and sauna. 10764 square feet (1000 square meters) of event facilities include conference space, and other business amenities include limo/town car service. Additionally, you'll find free WiFi in public areas, a kids' swimming pool, and a coffee shop/café. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of a theme park shuttle.

With a stay at this 5-star Surfers Paradise hotel, you'll be 0.7 km (0.4 mi) from SkyPoint Observation Deck and 4.1 km (2.5 mi) from The Star Gold Coast.

King Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$154* Per night/room 7 Dec. - 8 Dec.

2 Bedrooms, Ocean View Sky High

Bed Count 1 King Bed Maximum Occupancy 6 Max

Executive Room with Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

King Guest Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

King Relaxation Suite with Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

King Relaxation Room with Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hilton Surfers Paradise Hotel and Residences ratings based on 338 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hilton Surfers Paradise Hotel and Residences

Everyone (253) Couples (36) Business (1) Family (35) Other (1)
5 out of 5
Everything was good. Had a great weekend there and it’s in a very good location

Posted by , from Australia on 25 Nov. 2020

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2 out of 5
Room did not have the ammenities listed (no spa or bath even though we had paid extra) Pool bar was shut 2 hours before they said it would No staff near pools for service Cut off from ordering more than 6 drinks to our room Not great for such an expensive accomodation

Posted by , from Gold coast on 23 Nov. 2020

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4 out of 5
Property was a good size. Unfortunately there were wild parties all around us and nobody got sleep

Posted by on 2 Nov. 2020

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4 out of 5
Had a really good time, facilities are great, however could be maintained better e.g. the sauna has loose planks on the seats. Would be nice if residences had housekeeping and if there were dedicated pool towels.

Posted by , from Gold Coast on 25 Oct. 2020

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4 out of 5
Good location, can be loud at night ( level 18) , staff and cocktails great!

Posted by , from Brisbane on 25 Oct. 2020

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5 out of 5
we absolutely loved the service we received, staff were very lovely and made sure we were happy.. couldn’t fault our stay at the hilton.

Posted by , from burpengary qld on 23 Oct. 2020

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5 out of 5
Fantastic place great view great service high 5s all round

Posted by , from Sunshine coast on 20 Oct. 2020

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5 out of 5
Despite being kicked out of our room in the early hours of the morning we had a fantastic time at Hilton. Unfortunately due yo circumstances involving police and the occupants of the room next door (completely out of Hilton’s control), the Hilton’s management team handled the issue professionally and went above and beyond to minimise the impact. I would go as far as to say they did far more than they needed to and for that we will be reluctant to ever stay anywhere else’s from now on when visiting the coast. Special shout out to Lucas Evans night manager for exceptional handling of the situation.

Posted by , from Brisbane on 16 Oct. 2020

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2 out of 5

Posted by on 12 Oct. 2020

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2 out of 5
Wait time for check-in was over 15 minutes. Had to park across the road. Lines for lifts were huge. Room key didn’t work when we did eventually get up to the room. Another long wait at reception to have this addressed. Made us late for a function. Room was nice - but super noisy. Foyer felt like a frat party with people carrying cartons of alcohol and eskies everywhere. Any luxury hotel that needs three security on the front door checking guests entering and security throughout the foyer has issues. Grass areas were poorly kept, needed mowing and weeding. Tiled areas dirty. Would not stay here again. The class of clientele was not what we expected. Felt like we were staying in a cheap nasty establishment.

Posted by on 11 Oct. 2020

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About the Hilton Surfers Paradise Hotel and Residences

Location 6 Orchid Ave Surfers Paradise, Surfers Paradise, QLD 4217

Property Features

Hilton Surfers Paradise Hotel and Residences offers its guests a full-service spa, 3 outdoor swimming pools, an indoor pool, and a spa tub. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces. Event space at this hotel measures 10764 square feet (1000 square meters) and includes conference space. A children's pool, a fitness center, and a sauna are also featured at the luxury Hilton Surfers Paradise Hotel and Residences. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 5-star Gold Coast hotel is smoke free.

  • 320 guestrooms or units
  • 93 levels
  • 2 buildings
  • 10764 sq ft of conference space
  • 1000 sq m of conference space
  • Built in 2010
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Coolangatta Airport (OOL) (29.1 km / 18.1 mi)
  • Property shuttles: Theme park shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton Surfers Paradise Hotel and Residences offers 320 air-conditioned accommodations with iPod docking stations and DVD players. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 37-inch LCD televisions come with pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include safes and hair dryers.

  • Pillowtop beds
  • IPod dock
  • In-room dining (24 hours)
  • HD television
  • Premium channels
  • Movies for purchase
  • DVD player
  • Refrigerator
  • Coffee maker
  • Kitchenware
  • Egyptian cotton linens
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Catch Restaurant - This restaurant specializes in seafood and serves breakfast and dinner. A children's menu is available.

The Food Store - This café serves breakfast and light fare. Open daily.

A complimentary grocery shopping service is offered and guests can order late night fare from 24-hour room service.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 7
  • Couples treatment rooms
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Steam room in spa
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.00 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast and lunch, and also through room service.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Parking height restrictions apply
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night (for stays between 1 January - 31 December)

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 39.00 for adults and AUD 19.50 for children (approximately)
  • Fee for in-room wireless Internet: AUD 14.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: AUD 14.95 per 24-hour period (rates may vary)
  • Self parking fee: AUD 20 per night (in/out privileges)
  • Valet parking fee: AUD 40 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 60.00 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Hotel Surfers Paradise
  • Hilton Surfers Paradise
  • Hilton Surfers Paradise Hotel
  • Hotel Hilton Surfers Paradise
  • Surfers Paradise Hilton
  • Surfers Paradise Hilton Hotel
  • Hilton Surfers Paradise Hotel & Residences Gold Coast
  • Hilton Surfers Paradise Hotel And Residences
  • Hilton Surfers Paradise Residences Gold Coast
  • Hilton Surfers Paradise
  • Hilton Surfers Paradise Hotel and Residences Hotel
  • Hilton Surfers Paradise Hotel and Residences Surfers Paradise

You should know

  • Pool access available from 6:30 AM to 10:30 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
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Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.