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4.0 out of 5

"Clean, quick check in, great pool, quiet even though on GC highway " More

By a verified traveller on Sat 08 Aug 2020

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Hotel Description

A family-friendly stay in Gold Coast awaits you at Diamond Sands Resort. You'll be 2.6 km (1.6 mi) from The Star Gold Coast and 2.5 km (1.6 mi) from Pacific Fair Shopping Centre. Highlights at this property include an outdoor swimming pool, and in-room kitchens and washers/dryers.

Each apartment is individually decorated and features a TV with cable channels, along with a patio, in-room childcare, and a coffee/tea maker. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A Select Comfort bed, a ceiling fan, and a hair dryer are also available. Weekly housekeeping is available.

This apartment building has free WiFi in public areas, a game room, and a garden. Other amenities include a spa tub, a computer station, and barbecue grills. There's also free self parking, along with the convenience of car rentals on site.

You'll be 2.8 km (1.7 mi) from Burleigh Beach and 2.9 km (1.8 mi) from The Oasis with a stay at this 3-star Mermaid Beach property.

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$168* Per night/room 7 Mar. - 8 Mar.

Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Apartment, 3 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 7 Max

Diamond Sands Resort ratings based on 164 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Diamond Sands Resort

Everyone (65) Couples (8) Family (86)
4 out of 5

Posted by on 16 Aug. 2020

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5 out of 5
Clean, quick check in, great pool, quiet even though on GC highway

Posted by , from Ballina on 8 Aug. 2020

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Comment from Hotel Management

12 Aug. 2020 by Peter

Thanks for taking the time to post your review. We appreciate it. Real pleased we were able to meet your expectations. Regards,

5 out of 5
The pool was great for the kids, apartment was spacious and clean

Posted by on 15 Mar. 2020

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Comment from Hotel Management

16 Mar. 2020 by Peter

Thanks very much for taking the time to issue a review, we appreciate it.

4 out of 5
Lovely pool area suitable for all ages in a nice surrounding.

Posted by on 16 Jan. 2020

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Comment from Hotel Management

21 Jan. 2020 by Patrick

Thanks for taking the time to post a review. We appreciate it.

4 out of 5
Spacious and well resourced apartment - disappointed no air conditioning upstairs. Initial entry off the road was tricky due to lack of parking to sign in and a gated entry needing a code - this might be awkward during peak hours. Grounds appear to be well maintained and reception staff were friendly. Would have liked to have stayed more than one night in future if there was aircon in the bedrooms.

Posted by on 12 Jan. 2020

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Comment from Hotel Management

21 Jan. 2020 by Patrick

Thanks for taking the time to post your review. The apartment complexes built pre 2005 on the Gold Coast were not constructed with ducted air con - merely air con in the lounge and ceiling fans in the bed rooms.

3 out of 5

Posted by on 8 Jan. 2020

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Comment from Hotel Management

21 Jan. 2020 by Patrick

Thanks for taking the time to post a review score

1 out of 5
The hotel room was dirty, the beds had sand in them. The fridge had three legs and when we rang to alert them to the fact that the fridge was falling forward and on to us when we opened it, we were told that no one was coming up to fix it. The floor near the front door was floating and the tiles move as you walk on them. The $50 fee that you need to sign off on when you check in that stipulates that you need to remove ALL rubbish and wash and pack up any crockery you use SHOULD be advertised BEFORE you book and pay. The veranda and table outside was dirty. The shower was horrific and hurt when standing underneath it. When we provided this feedback to the management, he responded with "there is nothing that I can do about it".

Posted by on 7 Oct. 2019

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4 out of 5

Posted by on 29 Sep. 2019

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5 out of 5

Posted by on 30 Jun. 2019

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Comment from Hotel Management

1 Jul. 2019 by Peter

Appreciate your review thanks.

5 out of 5
The rooms were very large and the room was quiet Pool was good also

Posted by on 5 May 2019

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Comment from Hotel Management

8 May 2019 by Peter

We appreciate your review - thanks very much

Property Features

Diamond Sands Resort offers its guests an outdoor pool and a spa tub. A computer station is on site and WiFi is free in public spaces. Tour/ticket assistance, barbecue grills, and an arcade/game room are also featured at the family-friendly Diamond Sands Resort. Self parking is free. Smoking is allowed in designated areas at this 3-star Gold Coast apartment.

  • 1 building
  • 33 guestrooms or units
  • 3 levels
  • Built in 1993
  • Childcare (surcharge)
  • Front desk (limited hours)
  • Tour and ticket information
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • BBQ grill(s)
  • Computer for guest use
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Kitchen
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Coolangatta Airport (OOL) (23 km / 14.3 mi)
  • Train station: Varsity Lakes Station (9.6 km / 6 mi)
  • Parking: Free self parking

Room Amenities

Diamond Sands Resort offers 33 accommodations with washers/dryers and coffee/tea makers. Rooms open to patios. Each accommodation is individually furnished and decorated. Beds feature Select Comfort mattresses. Accommodations at this 3-star apartment have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and hair dryers. Televisions come with cable channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

  • In-room kitchen
  • Washer and dryer
  • Private patio
  • Select Comfort beds
  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe (surcharge)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5:30 PM

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Reception hours are 8 AM – 5:30 PM Mon-Fri, 8 AM - 3 PM Sat, and 8 AM - 12 noon Sun. Guests arriving after hours should lift the phone in the blue box outside reception and the operator will give instructions.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 26 per night.
  • Cribs (infant beds) are available for AUD 6 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • No lifts
  • Parking height restrictions apply
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • In-room safe fee: AUD 5 per stay
  • Crib (infant bed) fee: AUD 6 per night
  • Rollaway bed fee: AUD 26 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Diamond Sands Mermaid Beach
  • Diamond Sands Resort
  • Diamond Sands Resort Mermaid Beach
  • Diamond Sands Hotel Mermaid Beach
  • Diamond Sands Resort Gold Coast/Mermaid Beach, Australia
  • Diamond Sands
  • Diamond Sands Resort Apartment
  • Diamond Sands Resort Mermaid Beach
  • Diamond Sands Resort Apartment Mermaid Beach

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Free WiFi in public areas has a 5-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.