4.4 out of 5

"Close to so much , beaches ,public transport ,theme parks and shopping . Good dining close by as well . " More

By a verified traveller on Thu 23 Aug 2018

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Hotel Description

At Crystal Bay on the Broadwater you'll be 1.6 km (1 mi) from Broadwater Parklands and 3.8 km (2.4 mi) from Harbour Town. Highlights at this property include an outdoor swimming pool, and in-room kitchens and washers/dryers.

Each apartment is individually decorated and features an LCD TV with cable channels, along with free WiFi, a balcony, and a coffee/tea maker. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave, and a hob. A hairdryer, a phone, and an iron/ironing board are also available. Weekly housekeeping is available.

Enjoy the fitness centre, spa tub, sauna, and pool loungers. Added amenities include free WiFi in public areas and laundry facilities. There's also free self parking, along with the convenience of car rentals on site.

Attractions within a 10-minute drive of this 3.5-star Labrador property include Surfers Paradise Beach and Sea World.

Standard Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max
AU$252 per night

Superior Apartment, 3 Bedrooms, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

Apartment, 3 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Deluxe Two Bedroom Apartment With Two Bathrooms

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Crystal Bay on the Broadwater ratings based on 265 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crystal Bay on the Broadwater

Everyone (124) Couples (45) Family (96)
5 out of 5
great view , nice area, clean , quiet location ,would recommend...

Posted by on 7 Feb. 2019

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4 out of 5
Top location and modern facilities and easy access to outdoors

Posted by on 29 Jan. 2019

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5 out of 5

Posted by on 24 Jan. 2019

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4 out of 5
The view was amazing, day and night. The room was clean and well presented. The beds were comfortable. The apartment we stayed in had the largest range of crockery and cooking equipment I have ever seen. The Pool and Gym were both of a good size and very usable. To take Crystal Bay to the next level we'd love to see bikes and kayaks available for guest usage for a small charge.

Posted by on 8 Jan. 2019

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Comment from Hotel Management

8 Jan. 2019 by Michelle

Dear Sharee, Thank you for the wonderful comments, we appreciate your feedback. We look forward to seeing you all again. Kind regards, Michelle

3 out of 5
Location and facilities were very good. The second bedroom in our unit was not a proper bedroom - had not window and no proper door, just a set of shutters rigged up to cover the opening of the nook but that did not extend to ceiling.

Posted by on 7 Jan. 2019

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Comment from Hotel Management

8 Jan. 2019 by Michelle

Thank you for your comments, we appreciate your feedback. Kind regards, Michelle

5 out of 5
Clean and well appointed rooms for a fair price. Pool area, sauna, steam room and gym were all great. There is also a bbq area and table tennis. Location is awesome. I can’t think of anything to fault. We ordered pizza off the delivery menu in the room and it was delivered quickly and it was delicious. The staff were friendly and very helpful. We booked for two nights and had to change rooms in between due to booking last minute a week after Christmas. The staff took our esky and picnic basket in the morning and packed our groceries into the fridge for us while we were at a theme park for the day. None of those annoying keycard things that force you to turn off the air conditioner when you leave the room so we were able to go down to the pool and come up to a nice cool room. We will be back for sure.

Posted by on 5 Jan. 2019

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Comment from Hotel Management

8 Jan. 2019 by Michelle

Thank you for your wonderful comments, we appreciate your feedback. Looking forward to welcoming you all back again soon. Kind regards, Michelle

4 out of 5
Great views and friendliness. Close to everything in surfers and theme parks . Only 7-15 drives away. Free parking .

Posted by , from Sydney on 3 Jan. 2019

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Comment from Hotel Management

8 Jan. 2019 by Michelle

Dear Jackie, Thank you for your lovely comment, we appreciate your feedback. Looking forward to welcoming you all again soon. Kind regards, Michelle

4 out of 5

Posted by on 29 Dec. 2018

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Comment from Hotel Management

8 Jan. 2019 by Michelle

Thank you.

5 out of 5
Water views at an affordable price for 4 people. Easy to find...

Posted by on 16 Dec. 2018

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Comment from Hotel Management

18 Dec. 2018 by Michelle

We are so pleased you enjoyed your stay, have a very Merry Christmas and all the best for 2019.

5 out of 5
The dishes where all greasy, had to wash every thing from plates, glasses, pot, pans ,mugs,cutlery before we could use them. Other than that a well presented apartment , would defiantly stay there again .

Posted by , from Brisbane on 11 Nov. 2018

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Comment from Hotel Management

15 Nov. 2018 by Jodie

Thanks for your feedback Charmaine. Our apologies for the issue you had with the kitchen utensils - your comments have been passed onto our Housekeeping Supervisor for action. Hope to see you back again soon.

About the Crystal Bay on the Broadwater

Location 182 Marine Parade, Labrador, QLD 4215

Property Features

As a guest of Crystal Bay on the Broadwater, you'll find an outdoor pool, a spa tub, a sauna, and a fitness centre. Public spaces have free WiFi. Tour or ticket assistance, a BBQ, and complimentary newspapers in the lobby are also featured at Crystal Bay on the Broadwater. Self parking is free. This 3.5-star Labrador apartment is smoke free.

  • 1 building
  • 47 guestrooms or units
  • 14 levels
  • Poolside lounge chairs
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (46.6 km / 29 mi)
  • Train station: Helensvale Station (9.7 km / 6 mi)
  • Parking: Free self parking

Room Amenities

Crystal Bay on the Broadwater offers 47 forms of air-conditioned accommodation with washers/dryers and coffee/tea makers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Accommodation at this 3.5-star apartment has kitchens with full-sized fridge/freezers, hobs, microwaves and kitchenware and utensils. Bathrooms include a shower and a hairdryer. This Labrador apartment provides complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a weekly basis.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • HD television
  • Cable channels
  • Fridge (full size)
  • Microwave
  • Oven
  • Hob
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping (weekly)
  • Hairdryer
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM

Special check-in instructions:

The front desk is open daily from 8:30 AM until 5 PM

Guests arriving after-hours can check in via the night service available at the front entrance to the building. All instructions are provided next to the intercom.

The front desk at this property is open daily from 8:30 AM - 5 PM

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.0 per day.
  • Cribs (infant beds) are available for AUD 5.0 per day.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: AUD 15 (subject to availability)
  • Crib (infant bed) fee: AUD 5.0 per day
  • Rollaway bed fee: AUD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crystal Bay Broadwater Apartment Labrador
  • Crystal Bay Broadwater Labrador

You should know

  • Registered guests are the only ones allowed to be in guestrooms.