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4.4 out of 5

"Close to so much , beaches ,public transport ,theme parks and shopping . Good dining close by as well . " More

By a verified traveller on Thu 23 Aug 2018

Hotel Description

At Crystal Bay on the Broadwater you'll be 1.6 km (1 mi) from Broadwater Parklands and 3.8 km (2.4 mi) from Harbour Town. Highlights at this property include an outdoor swimming pool, and in-room kitchens and washers/dryers.

Each apartment is individually decorated and features an LCD TV with cable channels, along with free WiFi, a balcony, and a coffee/tea maker. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave, and a hob. A hairdryer, a phone, and an iron/ironing board are also available. Weekly housekeeping is available.

Enjoy the fitness centre, spa tub, sauna, and pool loungers. Added amenities include free WiFi in public areas and laundry facilities. There's also free self parking, along with the convenience of car rentals on site.

Attractions within a 10-minute drive of this 3.5-star Labrador property include Surfers Paradise Beach and Sea World.

Economy Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
AU$200 per night

Apartment, 3 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Superior Apartment, 3 Bedrooms, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

Deluxe Two Bedroom Apartment With Two Bathrooms

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Crystal Bay on the Broadwater ratings based on 272 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crystal Bay on the Broadwater

Everyone (127) Couples (46) Family (99)
5 out of 5
Staff were friendly and very helpful. Great location!

Posted by on 18 Apr. 2019

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4 out of 5
Some of the furniture (table and chairs) were rickety e.g leg of table and chair was in need of repair. The staff at the resort were exemplary. Great communication and support. Support staff always available and very polite.

Posted by on 15 Apr. 2019

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2 out of 5
The smell in our unit was unique after the initial choking smell of huge amounts of deodoriser the over whelming smell of curry/spices cooking odours which had seeped into everything was apparent. Spoke with the staff who got more deodorant and just smiled

Posted by on 14 Apr. 2019

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5 out of 5
Value for money every thing was fantastic the apartment was A1 2 bedrooms plenty of room plenty of utensils free wi fi foxtel and under ground secure parking, you could not ask for more. And the staff are great we arrived a day early but after closing but called them from Toowoomba to see if we could get in a day early , and we would not arrive until around 6.00PM, no problems at all we will put the keys in the security box and just come down in the morning to register. You can`t do better than that, we will definitely be returning.

Posted by on 10 Apr. 2019

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4 out of 5

Posted by on 18 Mar. 2019

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5 out of 5

Posted by on 17 Mar. 2019

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4 out of 5

Posted by on 12 Feb. 2019

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5 out of 5
great view , nice area, clean , quiet location ,would recommend...

Posted by on 7 Feb. 2019

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Comment from Hotel Management

29 Mar. 2019 by Jodie

Thank you for your positive feedback and great to hear you enjoyed your stay. Look forward to welcoming you back again soon.

4 out of 5
Top location and modern facilities and easy access to outdoors

Posted by on 29 Jan. 2019

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Comment from Hotel Management

29 Mar. 2019 by Jodie

Thank you for your positive feedback and it is great to hear you enjoyed your stay. We look forward to welcoming you back again soon.

5 out of 5

Posted by on 24 Jan. 2019

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About the Crystal Bay on the Broadwater

Location 182 Marine Parade, Labrador, QLD 4215

Property Features

As a guest of Crystal Bay on the Broadwater, you'll find an outdoor pool, a spa tub, a sauna, and a fitness centre. Public spaces have free WiFi. Tour or ticket assistance, a BBQ, and complimentary newspapers in the lobby are also featured at Crystal Bay on the Broadwater. Self parking is free. This 3.5-star Labrador apartment is smoke free.

  • 1 building
  • 47 guestrooms or units
  • 14 levels
  • Poolside lounge chairs
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (46.6 km / 29 mi)
  • Train station: Helensvale Station (9.7 km / 6 mi)
  • Parking: Free self parking

Room Amenities

Crystal Bay on the Broadwater offers 47 forms of air-conditioned accommodation with washers/dryers and coffee/tea makers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Accommodation at this 3.5-star apartment has kitchens with full-sized fridge/freezers, hobs, microwaves and kitchenware and utensils. Bathrooms include a shower and a hairdryer. This Labrador apartment provides complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a weekly basis.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • HD television
  • Cable channels
  • Fridge (full size)
  • Microwave
  • Oven
  • Hob
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping (weekly)
  • Hairdryer
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Hotel Policies

Check-in

  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 8:30 AM - 5 PM.

Guests arriving after-hours can check in via the night service available at the front entrance to the building. All instructions are provided next to the intercom.

The front desk at this property is open daily from 8:30 AM - 5 PM.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.0 per day.
  • Cribs (infant beds) are available for AUD 5.0 per day.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • 24-hour check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: AUD 15 (subject to availability)
  • Crib (infant bed) fee: AUD 5.0 per day
  • Rollaway bed fee: AUD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crystal Bay Broadwater Apartment Labrador
  • Crystal Bay Broadwater Labrador

You should know

  • Registered guests are the only ones allowed to be in guestrooms.