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4.4 out of 5

"Very happy with the location, apartment but especially the communication with Prue! " More

By a verified traveller on Fri 16 Apr 2021

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Hotel Description

At Crystal Bay on the Broadwater, you'll be 5 km (3.1 mi) from Surfers Paradise Beach and 5.6 km (3.5 mi) from Chevron Renaissance. Highlights at this property include an outdoor swimming pool, and in-room kitchens and washers/dryers.

Each apartment is soundproofed and features an LCD TV with cable channels, along with free WiFi, a balcony, and a coffee/tea maker. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A hair dryer, a phone, and an iron/ironing board are also available. Weekly housekeeping is available.

Enjoy the fitness center, spa tub, sauna, and pool loungers. Added amenities include free WiFi in public areas and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle.

Places within a 15-minute drive of this 3.5-star Labrador property include Sea World and The Star Gold Coast.

Standard Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max
AU$189* Per night/room 20 May - 21 May

Apartment, 3 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 7 Max

Family Penthouse, 3 Bedrooms, Sea View, Mezzanine

Bed Count 1 King Bed Maximum Occupancy 7 Max

Deluxe Two Bedroom Apartment With Two Bathrooms

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Traditional Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Crystal Bay on the Broadwater ratings based on 302 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crystal Bay on the Broadwater

Everyone (138) Couples (51) Family (118)
5 out of 5
Very happy with the location, apartment but especially the communication with Prue!

Posted by on 16 Apr. 2021

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4 out of 5
Good location, close to shops restaurants and not too busy area

Posted by on 5 Feb. 2021

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5 out of 5
The staff were friendly and helpful. The motel was well maintained and the room was clean and well presented. I had a fabulously relaxing few days lounging by the beautiful pool.

Posted by on 31 Jan. 2021

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4 out of 5

Posted by on 30 Jan. 2021

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4 out of 5

Posted by on 26 Jan. 2021

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5 out of 5

Posted by on 23 Jan. 2021

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5 out of 5

Posted by on 3 Jan. 2021

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5 out of 5
Great location clean and tidy great amenities definitely going back

Posted by , from Ipswich Qld on 4 Nov. 2020

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5 out of 5

Posted by on 21 Oct. 2020

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5 out of 5
Convenient location, excellent value for money, secure, family friendly, stunning views.

Posted by on 13 Oct. 2020

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About the Crystal Bay on the Broadwater

Location 182 Marine Parade, Labrador, QLD 4215

Property Features

As a guest of Crystal Bay on the Broadwater, you'll find an outdoor pool, a spa tub, a sauna, and a fitness center. WiFi is free in public spaces. Tour/ticket assistance, barbecue grills, and a garden are also featured at Crystal Bay on the Broadwater. Self parking is free. This 3.5-star Gold Coast apartment is smoke free.

  • 1 building
  • 47 guestrooms or units
  • 14 levels
  • Poolside lounge chairs
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Laundry facilities
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Coolangatta Airport (OOL) (32.3 km / 20.1 mi)
  • Train station: Helensvale Station (9.7 km / 6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Crystal Bay on the Broadwater offers 47 air-conditioned accommodations with washers/dryers and coffee/tea makers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Accommodations at this 3.5-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers and hair dryers. This Gold Coast apartment provides complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • HD television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping (weekly)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8:30 AM - 5:00 PM
  • Saturday - Sunday: 8:30 AM - 12:30 PM
Front desk staff will greet guests on arrival.

Check-in hours are 8:30 AM - 12:30 PM on Sunday.

This property's front desk is open during the following times:

  • Monday - Friday: 8:30 AM - 5:00 PM
  • Saturday - Sunday: 8:30 AM - 12:30 PM
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.0 per day.
  • Cribs (infant beds) are available for AUD 30.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 30.0 per day
  • Rollaway bed fee: AUD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crystal Bay Broadwater Apartment Labrador
  • Crystal Bay Broadwater Labrador
  • Crystal Bay Broadwater Apartment
  • Crystal Broadwater Labrador
  • Crystal Bay on the Broadwater Labrador
  • Crystal Bay on the Broadwater Apartment
  • Crystal Bay on the Broadwater Apartment Labrador

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.