4.4 out of 5

"Close to so much , beaches ,public transport ,theme parks and shopping . Good dining close by as well . " More

By a verified traveller on Thu 23 Aug 2018

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Hotel Description

At Crystal Bay on the Broadwater you'll be within a 20-minute stroll of Gold Coast Aquatic Centre and Harley Park. Highlights at this property include an outdoor swimming pool, and in-room kitchens and washers/dryers.

Enjoy the fitness centre, spa tub, sauna, and pool loungers. Added amenities include free WiFi in public areas and laundry facilities. There's also free self parking, along with the convenience of car rentals on site.

Attractions within a 15-minute drive of this 3.5-star Labrador property include Sea World and Surfers Paradise Beach.

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$197 per night

Superior Apartment, 3 Bedrooms, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

Apartment, 3 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Deluxe Two Bedroom Apartment With Two Bathrooms

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Crystal Bay on the Broadwater ratings based on 257 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crystal Bay on the Broadwater

Everyone (120) Couples (45) Family (92)
5 out of 5
Water views at an affordable price for 4 people. Easy to find...

Posted by on 16 Dec 2018

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5 out of 5
The dishes where all greasy, had to wash every thing from plates, glasses, pot, pans ,mugs,cutlery before we could use them. Other than that a well presented apartment , would defiantly stay there again .

Posted by , from Brisbane on 11 Nov 2018

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Comment from Hotel Management

15 Nov 2018 by Jodie

Thanks for your feedback Charmaine. Our apologies for the issue you had with the kitchen utensils - your comments have been passed onto our Housekeeping Supervisor for action. Hope to see you back again soon.

3 out of 5
Room (302) was very dated especially the bathroom. Sofas were so uncomfortable could. not sit longer than 30 minutes on either.

Posted by on 9 Nov 2018

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Comment from Hotel Management

15 Nov 2018 by Jodie

Thanks for your feedback and sorry to hear you were not satisfied with your accommodation. As we are always in the process of making up-dates to the rooms, we have passed your comments onto the unit owner for action.

5 out of 5
Very nice apartments. Good location and friendly staff

Posted by , from Gladstone on 5 Nov 2018

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Comment from Hotel Management

7 Nov 2018 by Michelle

Thank you Cameron, thrilled that you enjoyed your stay. Look forward to seeing you all again.

5 out of 5
Amazing views, beautiful room upgrade. Friendly staff, close to eatery and shops.

Posted by , from Bundaberg on 4 Nov 2018

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Comment from Hotel Management

7 Nov 2018 by Michelle

Awww, thank you Renea. Glad you all had such a great time. Take care and we will catch up with you again.

4 out of 5

Posted by on 28 Oct 2018

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Comment from Hotel Management

2 Nov 2018 by Jodie

Thanks for your feedback. Great to here you had an enjoyable experience when you stayed at Crystal Bay and we hope to see you again in the future.

4 out of 5

Posted by on 28 Oct 2018

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Comment from Hotel Management

2 Nov 2018 by Jodie

Thanks for your feedback. Great to here you had an enjoyable experience when you stayed at Crystal Bay and we hope to see you again in the future.

3 out of 5
Great location with waterviews. Have stayed here for the last 2 years. Apartment last year was Excellent, it was the Executive 2 bedroom apartment & had a different apartment this year which was a big let down as we paid extra for an upgrade for the Deluxe 3 bedroom. This apartment needs updating & a few repairs. Would stayed there again but will choose the Executive 2 bedroom one next time.

Posted by , from Nsw on 12 Sep 2018

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Comment from Hotel Management

2 Nov 2018 by Jodie

Thanks for your feedback. Yes, our 2 Bed Executive is a lovely apartment. Hope to see you back again soon.

5 out of 5
Our unit was awesome. Great views and very comfortable, much more than we expected. Very nice to ave a heated pool, gym and sauna.

Posted by , from Bargara on 26 Aug 2018

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Comment from Hotel Management

29 Aug 2018 by Michelle

Thank you Darren, so pleased you enjoyed your stay. We appreciate your positive comments.

4 out of 5

Close to so much !

Pros: Rooms are a good size plus nice outdoor pool .
Cons: Some furniture needs to be up dated but what is in room is comfortable .
Close to so much , beaches ,public transport ,theme parks and shopping . Good dining close by as well .

Posted by , from victoria austalia on 23 Aug 2018

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Comment from Hotel Management

29 Aug 2018 by Michelle

Great to hear, thank you Len, look forward to welcoming you again.

About the Crystal Bay on the Broadwater

Location 182 Marine Parade, Labrador, QLD 4215

Property Features

As a guest of Crystal Bay on the Broadwater, you'll find an outdoor pool, a spa tub, a sauna, and a fitness centre. Public spaces have free WiFi. Tour or ticket assistance, a BBQ, and complimentary newspapers in the lobby are also featured at Crystal Bay on the Broadwater. Self parking is free. This 3.5-star Labrador apartment is smoke free.

  • 1 building
  • 47 guestrooms or units
  • 14 levels
  • Poolside lounge chairs
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (46.6 km / 29 mi)
  • Train station: Helensvale Station (9.7 km / 6 mi)
  • Parking: Free self parking

Room Amenities

Crystal Bay on the Broadwater offers 47 forms of air-conditioned accommodation with washers/dryers and coffee/tea makers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Accommodation at this 3.5-star apartment has kitchens with full-sized fridge/freezers, hobs, microwaves and kitchenware and utensils. Bathrooms include a shower and a hairdryer. This Labrador apartment provides complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a weekly basis.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • HD television
  • Cable channels
  • Fridge (full size)
  • Microwave
  • Oven
  • Hob
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping (weekly)
  • Hairdryer
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor