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4.4 out of 5

"Crystal Bay on the Broadwater , was a very pleasant resort to stay at with freindly staff and a good location over looking the Broadwater. The self co ... " More

By a verified traveller on Fri 29 Apr 2022

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Hotel Description

At Crystal Bay on the Broadwater, you'll be 5.1 km (3.2 mi) from Surfers Paradise Beach and 5.6 km (3.5 mi) from Chevron Renaissance. Highlights at this aparthotel include an outdoor swimming pool, and in-room kitchens and washers/dryers.

Each apartment is soundproofed and features an LCD TV with cable channels, along with free WiFi, a balcony, and a coffee/tea maker. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A hair dryer, an iron/ironing board, and a phone are also available. Weekly housekeeping is available.

Enjoy the gym, spa tub, sauna, and pool loungers. Added amenities include free WiFi in public areas and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle.

Places within a 15-minute drive of this 3.5-star Labrador aparthotel include Cavill Avenue and SkyPoint Observation Deck.

Traditional Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$204* Per night/room 25 May - 26 May

Apartment, 3 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 7 Max

Family Penthouse, 3 Bedrooms, Sea View, Mezzanine

Bed Count 1 King Bed Maximum Occupancy 7 Max

Deluxe Two Bedroom Apartment With Two Bathrooms

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Executive Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Family Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Crystal Bay on the Broadwater ratings based on 315 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crystal Bay on the Broadwater

Everyone (141) Couples (52) Family (123)
5 out of 5
Crystal Bay on the Broadwater , was a very pleasant resort to stay at with freindly staff and a good location over looking the Broadwater. The self contained apartments are very comfortable , It was a pleasure to stay here , See you soon for another stay , Kerrie and Rob.

Posted by on 29 Apr. 2022

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Comment from Hotel Management

29 Apr. 2022 by Jodie

Great to hear you enjoyed your stay with us. Thanks for the positive feedback and we hope to welcome you back to Crystal Bay again soon.

3 out of 5
Although this property is close to everything it is a bit dated , rug in unit was old and stained , the couches were a bit uncomfortable and again old dated furniture , the stay in the whole was ok but was disappointed given the price

Posted by on 13 Feb. 2022

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Comment from Hotel Management

15 Feb. 2022 by Jess

Hi Tracey, thank you for your feedback. We hope you enjoyed your stay with us and we hope to see you again soon.

5 out of 5
Loved this for a week long family holiday. The property was great. The pool/spa/sauna and gym were amazing. On-site parking and the rooms were well appointed. We made use of full kitchen and found there was more than enough space in the apartment for a family of 4. Not a rowdy hotel, mostly families. Was nice to be away from the hectic noise of surfers paradise yet close enough to enjoy the area. Good beaches close by and well serviced by restaurants and cafés close by as well. Staff were really helpful and friendly. Will definitely be returning.

Posted by on 27 Jan. 2022

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Comment from Hotel Management

15 Feb. 2022 by Jess

Hi Skye, thank you for your feedback. We hope you enjoyed your stay with us and we hope to see you again soon.

4 out of 5
Location to park and broadwater

Posted by on 12 Jan. 2022

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Comment from Hotel Management

15 Feb. 2022 by Jess

Hi Malcolm, thsnk you for your feedback. We hope you enjoyed your stay with us and we hope to see you again soon.

5 out of 5
Great place to stay with kids, Close to everything . Friendly helpful staff. Had a wonderful time. Thank you for a wonderful time withmy kids

Posted by on 24 Dec. 2021

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Comment from Hotel Management

25 Dec. 2021 by Jodie

Thanks Brendan, great to hear you enjoyed your stay and we look forward to welcoming you back in the future.

5 out of 5
Always top notch. Service with a smile. The cleaning team are brilliant

Posted by on 17 Dec. 2021

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Comment from Hotel Management

25 Dec. 2021 by Jodie

Thanks Jacinta. Great to hear you enjoyed your stay with us.

3 out of 5
The room was not vacuumed or mopped, and it really need one. I vacuumed soon after check in. There are no ceiling fans in the room, just one AC so it gets quite hot, the AC doesn't cool the room well. The batteries on the TV remote didn't work. Pack your own shampoo, soap and dishwashing tablets. I had minimal dealing with staff but they were friendly. I probably won't be returning.

Posted by on 8 Dec. 2021

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5 out of 5

Posted by on 27 Nov. 2021

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4 out of 5

Posted by on 20 Oct. 2021

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5 out of 5
Felt like a real home away from home

Posted by on 12 Sep. 2021

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About the Crystal Bay on the Broadwater

Location 182 Marine Parade, Labrador, QLD 4215

Property Features

As a guest of Crystal Bay on the Broadwater, you'll find an outdoor pool, a spa tub, a sauna, and a fitness center. WiFi is free in public spaces. Tour/ticket assistance, barbecue grills, and a garden are also featured at Crystal Bay on the Broadwater. Self parking is free. This 3.5-star Gold Coast aparthotel is smoke free.

  • 1 building
  • 47 guestrooms or units
  • 14 levels
  • Poolside lounge chairs
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Laundry facilities
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Helensvale Station (9.7 km / 6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Crystal Bay on the Broadwater offers 47 air-conditioned accommodations with washers/dryers and coffee/tea makers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Accommodations at this 3.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers and hair dryers. This Gold Coast aparthotel provides complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • HD television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping (weekly)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8:30 AM - 5:00 PM
  • Saturday - Sunday: 8:30 AM - 12:30 PM
Front desk staff will greet guests on arrival.

Check-in hours are 8:30 AM - 12:30 PM on Sunday.

This property's front desk is open during the following times:

  • Monday - Friday: 8:30 AM - 5:00 PM
  • Saturday - Sunday: 8:30 AM - 12:30 PM
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.0 per day.
  • Cribs (infant beds) are available for AUD 30.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 30.0 per day
  • Rollaway bed fee: AUD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crystal Bay Broadwater Apartment Labrador
  • Crystal Bay Broadwater Labrador
  • Crystal Bay Broadwater Apartment
  • Crystal Broadwater Labrador
  • Crystal Bay on the Broadwater Labrador
  • Crystal Bay on the Broadwater Aparthotel
  • Crystal Bay on the Broadwater Aparthotel Labrador

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.