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4.4 out of 5

"Love how you get a good sea view, quieter than Surfers, block out curtains (a must), unlimited Wifi, Foxtel movie channel, large size Jacuzzi etc! Ap ... " More

By a verified traveller on Tue 25 Feb 2020

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Hotel Description

At Crystal Bay on the Broadwater, you'll be 5 km (3.1 mi) from Surfers Paradise Beach and 5.6 km (3.5 mi) from Chevron Renaissance. Highlights at this property include an outdoor swimming pool, and in-room kitchens and washers/dryers.

Each apartment is soundproofed and features an LCD TV with cable channels, along with free WiFi, a balcony, and a coffee/tea maker. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A hair dryer, a phone, and an iron/ironing board are also available. Weekly housekeeping is available.

Enjoy the fitness center, spa tub, sauna, and pool loungers. Added amenities include free WiFi in public areas and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle.

Sights within a 10-minute drive of this 3.5-star Labrador property include Cavill Avenue and Sea World.

Traditional Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$172* Per night/room 7 Jun. - 8 Jun.

Apartment, 3 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Family Penthouse, 3 Bedrooms, Sea View, Mezzanine

Bed Count 1 King Bed Maximum Occupancy 7 Max

Deluxe Two Bedroom Apartment With Two Bathrooms

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Family Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Crystal Bay on the Broadwater ratings based on 298 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crystal Bay on the Broadwater

Everyone (133) Couples (52) Family (118)
5 out of 5
Love how you get a good sea view, quieter than Surfers, block out curtains (a must), unlimited Wifi, Foxtel movie channel, large size Jacuzzi etc! Apartment very clean and well presented! Will definitely stay again 👍👌

Posted by , from Brisbane on 25 Feb. 2020

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5 out of 5
Excellent value for money, lovely views across the Broadwater, comfy beds, beautiful pool and spa and a good little gym also. I’ll be back.

Posted by , from Hobart on 16 Feb. 2020

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5 out of 5
Lovely view and quite unite was very closed to places

Posted by on 8 Feb. 2020

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4 out of 5
Needs a fan in the bedroom overhead. No microwave instructions in English

Posted by on 17 Jan. 2020

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4 out of 5

Posted by on 16 Jan. 2020

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3 out of 5
Great location. Very friendly and helpful staff. Property dated and basic. Limited cooking utensils, crockery and cutlery. Furniture needs updating.

Posted by on 14 Dec. 2019

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4 out of 5
We stayed at this property 20+ years ago and it is evident that the property has been well maintained.

Posted by , from Melbourne on 23 Nov. 2019

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4 out of 5

Posted by on 3 Nov. 2019

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4 out of 5
Wonderful location. Close enough to everything yet away from the noise and chaos of Surfers Paradise. Magnificent view across The Broadwater. The apartment layout was great. Points were lost as the apartment required some maintenance and had furniture in need of upgrading due to damage.

Posted by , from Sydney on 24 Sep. 2019

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4 out of 5
Handy to local shops and beach. Easy acess to motorway.

Posted by on 15 Sep. 2019

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Comment from Hotel Management

16 Sep. 2019 by Michelle

Thank you for your feedback, much appreciated.

About the Crystal Bay on the Broadwater

Location 182 Marine Parade, Labrador, QLD 4215

Property Features

As a guest of Crystal Bay on the Broadwater, you'll find an outdoor pool, a spa tub, a sauna, and a fitness center. WiFi is free in public spaces. Tour/ticket assistance, barbecue grills, and a garden are also featured at Crystal Bay on the Broadwater. Self parking is free. This 3.5-star Labrador apartment is smoke free.

  • 1 building
  • 47 guestrooms or units
  • 14 levels
  • Poolside lounge chairs
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Laundry facilities
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (46.5 km / 28.9 mi)
  • Train station: Helensvale Station (9.7 km / 6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Crystal Bay on the Broadwater offers 47 air-conditioned accommodations with washers/dryers and coffee/tea makers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Accommodations at this 3.5-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • HD television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping (weekly)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8:30 AM - 5:00 PM
  • Saturday - Sunday: 8:30 AM - 12:30 PM
Front desk staff will greet guests on arrival.

Guests arriving after-hours can check in via the night service available at the front entrance to the building. All instructions are provided next to the intercom.

Check-in hours are 8:30 AM - 12:30 PM on Sunday.

This property's front desk is open during the following times:

  • Monday - Friday: 8:30 AM - 5:00 PM
  • Saturday - Sunday: 8:30 AM - 12:30 PM
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.0 per day.
  • Cribs (infant beds) are available for AUD 5.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 5.0 per day
  • Rollaway bed fee: AUD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crystal Bay Broadwater Apartment Labrador
  • Crystal Bay Broadwater Labrador
  • Crystal Bay Broadwater Apartment
  • Crystal Broadwater Labrador
  • Crystal Bay on the Broadwater Labrador
  • Crystal Bay on the Broadwater Apartment
  • Crystal Bay on the Broadwater Apartment Labrador

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.