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4.2 out of 5

"Loved staying at the Atrium. Family friendly and the staff were very accommodating. Free new release kids movies. Only thing that we didn’t like was t ... " More

By a verified traveller on Tue 13 Apr 2021

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Hotel Description

At Atrium Resort you'll be within a 20-minute stroll of Harley Park and Ian Dipple Lagoon. Highlights at this beach hotel include 2 outdoor swimming pools, and in-room kitchens and washers/dryers.

All 44 rooms feature flat-screen TVs with cable channels, and you can enjoy free WiFi, balconies, and ceiling fans. Kitchens come with refrigerators, microwaves, and dishwashers, making in-room dining convenient. Additionally, phones and irons/ironing boards are available.

Enjoy the fitness center, outdoor tennis court, and spa tub. At the hotel's restaurant, you can grab a bite to eat. Added amenities include free WiFi in public areas, a game room, and a library. There's also the convenience of free self parking.

Within a 15-minute drive of this 4-star Biggera Waters hotel, attractions include Surfers Paradise Beach and Broadwater Parklands.

2 Bedroom Apartment Spa 3.5 star

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
AU$248* Per night/room 19 Apr. - 20 Apr.

2 Bedroom Spa Apartment 4 star

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

1 Bedroom Spa Apartment 3.5 Star

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

2 Bedroom Spa Waterfront Deluxe

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

2 Bedroom Waterfacing Spa

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

2 Bedroom Apartment Waterfront

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Atrium Resort ratings based on 693 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Atrium Resort

Everyone (148) Couples (94) Family (459)
4 out of 5
Loved staying at the Atrium. Family friendly and the staff were very accommodating. Free new release kids movies. Only thing that we didn’t like was the roof top pool was under construction. Luckily the ground level pool was great and we spent a lot of time there. Beds were comfortable and clean. Nothing bad to say about anything. We will stay again next time we travel to the Gold Coast and I’m sure the roof top pool will be as spectacular as we were expecting.

Posted by on 13 Apr. 2021

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5 out of 5
In a nice area

Posted by on 10 Apr. 2021

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Comment from Hotel Management

12 Apr. 2021 by Craig - Manager

Thanks for the great review. Glad you enjoyed your stay

5 out of 5
The 2 bed apartment was lovely. The bathrooms were very clean and super hot water. The beds were comfy and clean. The kitchen was functional but small. Overall, an awesome place to stay and we will be visiting again!

Posted by on 5 Apr. 2021

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Comment from Hotel Management

7 Apr. 2021 by Craig - Manager

Thanks for the great review. Most people dont take the time to say nice things.

4 out of 5

Posted by on 28 Mar. 2021

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Comment from Hotel Management

8 Apr. 2021 by Craig - Manager

Thanks for taking time to review.

4 out of 5
great location, plenty of cafes and restaurants close by

Posted by on 20 Mar. 2021

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Comment from Hotel Management

22 Mar. 2021 by Craig - Manager

Thanks for leaving a great review

3 out of 5
The atrium inside was lovely and the grounds were very well kept the cafe coffee and meals were great.

Posted by on 1 Mar. 2021

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Comment from Hotel Management

1 Mar. 2021 by Craig - Manager

Thanks for taking the time to review

5 out of 5
Nice and relaxing and good facilities for everyone to enjoy.

Posted by on 28 Feb. 2021

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Comment from Hotel Management

28 Feb. 2021 by Craig - Manager

Thank you for taking the time to review. Have a lovely day.

4 out of 5
Great place, but the roof top was closed for repairs!! Staff were super friendly, but couldn't get in to the adult games room because it had not been unlocked for the day and up on the south facing side of level 5, the exhaust noise from the air conditioning units on the roof of the neighbouring building was quite unpleasant. Otherwise loved the location of this resort, the internal atrium and hence internal facing balcony, and the Cafe included in the ground floor.

Posted by on 17 Feb. 2021

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Comment from Hotel Management

17 Feb. 2021 by Craig - Manager

Thanks for the greast review, sorry about the roof top pool. Repairs were unavaoidable due to a leak. Its nearly finished so please come back and check it out. It will be amazing. Not a lot we can do about next door. I have asked if they can put up a screen to stop the noise but they are unresponsive. I should have come straight down and unlocked that door for you myself instead of relying on staff, I do appologise.

3 out of 5
Property is quite run down compared to a previous stay. Rooftop pool was supposed to be open for Christmas and was told ‘next week’ - it is months away on inspection. Parking is a joke as no allocated space and often none available due to people taking two spots or more. The unit needed a deep clean and fixings replaced as well as the ‘green’ ponds downstairs. Also did not appreciate being told off on arrival for booking (last minute) through Wotif instead of direct. The views are great from the roof and the waterfront units but the traffic now runs past almost 24 hours a day. The L’Etranger cafe on the ground floor has helpful staff, tasty well-priced food and the coffee is great!

Posted by on 7 Feb. 2021

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Comment from Hotel Management

7 Feb. 2021 by Craig - Manager

Hi, sorry that you were disappointed with your stay. The rooftop pool has taken longer than originally planned, I don't know where you got next week from but it will be completed by the end of the month. There's been a hold up with approval of the pool balustrade by the council. Parking is a nightmare but this is being addressed with numbering of all bays which is scheduled next week. Yes people do the wrong thing and park more than one vehicle down there. I am powerless to stop them. We have just come out of 2 very busy months and all the units need a carpet and lounge clean again scheduled starting this week as we quieten down. I'm not sure what the problem is with the ponds. They are not swimming pools. Ponds grow algae, plants live in them. They are cleaned once a month. As for being told off on arrival for booking on Wotif myself or Joti would never do such a thing. I am sorry if you took it that way. I would have mentioned we would give you a discount if you book direct. I cant do anything about the traffic I am sorry. Yes the Cafe is great, I am glad that you liked something about your stay.

5 out of 5
Enjoyed the river view with lots of adtivity and the cafe made nice chi tee

Posted by on 11 Jan. 2021

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Comment from Hotel Management

7 Feb. 2021 by Craig - Manager

Glad you enjoyed your stay

Property Features

There's a restaurant on site. WiFi is free in public spaces. Atrium Resort offers its guests 2 outdoor swimming pools, an outdoor tennis court, a spa tub, and a fitness center. A library, a terrace, and tour/ticket assistance are also featured at Atrium Resort. Self parking is free. This 4-star Gold Coast hotel is smoke free.

  • 44 guestrooms or units
  • Dining venue
  • Tour and ticket information
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Free WiFi
  • Outdoor tennis court
  • Kitchen
  • Arcade/game room
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Helensvale Station (8.4 km / 5.2 mi)
  • Parking: Free self parking

Room Amenities

Atrium Resort offers 44 accommodations with washers/dryers and irons/ironing boards. Rooms open to balconies. Accommodations at this 4-star hotel have kitchens with refrigerators, microwaves, and dishwashers. This Gold Coast hotel provides complimentary wireless Internet access. Flat-screen televisions come with cable channels.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Dishwasher
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ceiling fan

Food & Drink

Atrium Resort has a restaurant on site.

Nearby Activities

2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include an outdoor tennis court and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 5:00 PM
  • Saturday - Sunday: 8:00 AM - 2:00 PM
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 5:00 PM
  • Saturday - Sunday: 8:00 AM - 2:00 PM
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 32.0 per night.
  • Cribs (infant beds) are available for AUD 5.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer.

  • Parking height restrictions apply
  • Debit cards
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: AUD 50.00 (subject to availability)
  • Crib (infant bed) fee: AUD 5.0 per night
  • Rollaway bed fee: AUD 32.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Atrium Biggera Waters
  • Atrium Resort Biggera Waters
  • Atrium Resort Hotel
  • Atrium Resort Biggera Waters
  • Atrium Resort Hotel Biggera Waters

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Free WiFi in public areas is limited to 60 minutes per day.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.