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Madison Plaza Townsville

4.0 star property
Central hotel connected to a shopping centre in Townsville with a 24-hour front desk

Photo gallery for Madison Plaza Townsville

Café
LCD TV, DVD player
Executive Studio Suite, 1 King Bed
Lobby
Point of interest

Reviews

7.2 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi
The current price is AU$134
includes taxes & fees
6 Oct - 7 Oct

Explore the area

View map
409 Flinders St., Corner Of Stanley And Flinders St., Townsville, QLD, 4810
  • Place, Castle Hill
    ‪5 min walk‬
  • Place, Magnetic Island Ferry Terminal
    ‪18 min walk‬
  • Place, Townsville Entertainment & Convention Centre
    ‪3 min drive‬
  • Airport, Townsville, QLD (TSV)
    ‪8 min drive‬

Room options

View all photos for Business Room (Shower over Bath)

Business Room (Shower over Bath)

Business Room (Shower over Bath)

8.0 out of 10
Very good
(43 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Private bathroom
Shower/bath combination
Electric kettle
Iron/ironing board
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Studio Suite, 1 King Bed

Executive Studio Suite, 1 King Bed

Executive Studio Suite, 1 King Bed

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Private bathroom
Electric kettle
Iron/ironing board
Desk
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Family Suite

Executive Family Suite

Executive Family Suite

7.0 out of 10
Good
(19 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Private bathroom
Electric kettle
Iron/ironing board
Desk
  • 56 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for Executive Queen Room

Executive Queen Room

Executive Queen Room

7.2 out of 10
Good
(60 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Private bathroom
Electric kettle
Iron/ironing board
Desk
  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Twin Room

Executive Twin Room

Executive Twin Room

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Private bathroom
Electric kettle
Iron/ironing board
Desk
  • 28 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

About the area

Townsville

Madison Plaza Townsville puts you in the heart of Townsville, connected to a shopping centre and within a 20-minute stroll of Catholic Diocese of Townsville and Castle Hill. Highlights at this hotel include in-room free WiFi and LCD TVs. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and luggage storage. Additionally, you'll find laundry facilities, a television in a common area and a lift. There's also the convenience of limited parking. .Places within a 30-minute walk of this 4-property class Townsville hotel include Queens Gardens and Townsville Entertainment & Convention Centre.

What's nearby

  • Castle Hill - 5 min walk - 0.5 km
  • Queensland Country Bank Stadium - 11 min walk - 1.0 km
  • The Strand Beach - 15 min walk - 1.3 km
  • Magnetic Island Ferry Terminal - 18 min walk - 1.6 km
  • Townsville Entertainment & Convention Centre - 3 min drive - 2.2 km

Getting around

  • Townsville Station - 2 min drive
  • Townsville, QLD (TSV) - 7 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪A Touch of Salt - ‬3 min walk
  • ‪City Life Cafe - ‬2 min walk
  • ‪Heydeys - ‬3 min walk
  • ‪Cowboys Leagues Club - ‬3 min walk

About this property

Madison Plaza Townsville

Central hotel connected to a shopping centre in Townsville with a 24-hour front desk
As a guest of Madison Plaza Townsville, you'll find a vending machine, laundry facilities, and a television in common area. Public spaces have free WiFi.

This 4-star Townsville hotel is smoke free.

  • 1 building
  • 93 guestrooms or units
  • 5 levels
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Television in lobby
  • Lift
  • No smoking on site
Madison Plaza Townsville offers 93 accommodations with DVD players and an iron/ironing board. LCD televisions are featured in guestrooms. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on request and hairdryers can be requested. Cots/infant beds (surcharge) are also available.

Similar properties

Lobby lounge

Hotel Grand Chancellor Townsville

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.3 out of 5, Excellent, 1,000 reviews
The price is AU$200
includes taxes & fees
7 Oct - 8 Oct
Hotel Grand Chancellor Townsville

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (AUD 15 per night)
  • Limited on-site parking

Things to do

  • TV in common areas

Family friendly

  • Cot (surcharge)
  • DVD player
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (on request)

Accessibility

  • Lift

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • DVD player
  • LCD TV

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Mobile key entry

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 12:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 25.0 per day.
  • Cots (infant beds) are available for AUD 10.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: AUD 15 per night (1312 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Chifley Hotel Townsville Plaza
Madison Plaza Townsville Hotel
Chifley Madison Plaza Townsville
Chifley Plaza Townsville Hotel
Chifley Plaza Townsville
Madison Plaza Townsville Hotel
Madison Plaza Townsville Townsville
Madison Plaza Townsville Hotel Townsville

Frequently asked questions

What is the cancellation policy at Madison Plaza Townsville?

Madison Plaza Townsville offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Madison Plaza Townsville?

As of 5 Oct 2025, prices found for a 1-night stay for 2 adults at Madison Plaza Townsville on 6 Oct 2025 start from AU$134.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Madison Plaza Townsville?

Onsite parking is limited.

Are there any beaches close to Madison Plaza Townsville?

Yep, Madison Plaza Townsville is a short 16-minute walk from The Strand Beach.

Does Madison Plaza Townsville have a waterslide?

No, there is no waterslide at Madison Plaza Townsville, but Strand Waterpark is a short 19-minute walk away.

Is Madison Plaza Townsville family-friendly?

You bet! With amenities such as laundry facilities, as well as cots/infant beds in the guestrooms, it's no surprise that Madison Plaza Townsville is a hit with families.

Does Madison Plaza Townsville serve breakfast?

Sure does, brekkie is served daily.

Is there a free airport shuttle available at Madison Plaza Townsville?

No, Madison Plaza Townsville does not offer an airport shuttle service.

What time are check-in & check-out at Madison Plaza Townsville?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Madison Plaza Townsville?

No, pets are not allowed.

Madison Plaza Townsville Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 284 out of 1001 reviews
Rating 8 - Good. 295 out of 1001 reviews
Rating 6 - Okay. 188 out of 1001 reviews
Rating 4 - Poor. 124 out of 1001 reviews
Rating 2 - Terrible. 110 out of 1001 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Raquel

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Definitely read the reviews we changed rooms 3 times because of unclean sheets, black mold, ac not working, dust on dust, walls are absolutely disgusting, homeless people sleeping outside, poor ventilation. I DEFINITELY DO NOT RECOMMEND!
Stayed 2 nights in Sep 2025

8/10 Good

Dennis

Travelled with group
Liked: Cleanliness, staff & service
Friendly staff. 24 hour reception.
Stayed 1 night in Sep 2025

8/10 Good

Tracey

Business traveller
Liked: Cleanliness, staff & service
Convenient spot close to buses Maccas's and Woolworths
Stayed 1 night in Sep 2025

8/10 Good

Mick

Travelled with partner
Liked: Cleanliness, staff & service
definitely needs a over haul.
Stayed 4 nights in Sep 2025

6/10 Okay

Dennis

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Good location in central Townsville. Responsive and friendly staff. Hallway carpet a bit threadbare and needs replacing.
Stayed 2 nights in Aug 2025

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

10/10 Excellent

Anil

Stayed 1 night in Aug 2025

4/10 Poor

Charity

Disliked: Cleanliness
Stayed 1 night in Aug 2025

6/10 Okay

Paul

Stayed 1 night in Aug 2025

4/10 Poor

Fran

Liked: Staff & service
Disliked: Property conditions & facilities
Thought the price was too high for the quality of room
Stayed 1 night in Jul 2025

4/10 Poor

Sally-Jane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

ALYSSA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place stay there quite abit and love it everytime
Stayed 1 night in Jul 2025

4/10 Poor

Jason

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
.
Stayed 1 night in Jul 2025

10/10 Excellent

roberto

Liked: Cleanliness, staff & service, property conditions & facilities
nice and clean
Stayed 1 night in Jul 2025

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, very close to Cowboys Leagues Club and a short walk to Palmer St. No onsite parking and the allocated off-site parking was full so we had to park on the street, was a mission trying to find close parking especially on NRL game day. Room was clean, bathroom has some water damage wear and tear but it was the BEST shower pressure ever. Also staff were very friendly, we checked in with Shay.
Stayed 2 nights in Jul 2025

8/10 Good

Shannon

Travelled with partner
Liked: Staff & service
Great location, rooms were a bit worn and small but the bed is fantastic
Stayed 1 night in Jul 2025

8/10 Good

Rita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient position right in town. Didn’t like the off street parking with no security gating.
Stayed 1 night in Jun 2025

4/10 Poor

Verified traveller

Travelled with group
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Tezaylah

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Didnt like the staff at all wasn't very friendly . Was a window that didn't open was screwed shut . Felt isolated
Stayed 1 night in Jul 2025

6/10 Okay

Brad

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Hong

Stayed 1 night in Jul 2025

10/10 Excellent

Anthony

Stayed 1 night in Jul 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
It was a last minute need as my original place I had booked had given away my room. The staff at Madison were excellent and very helpful, especially since I arrived just after 9 pm.
Stayed 1 night in Jul 2025

8/10 Good

Anita

Stayed 2 nights in Jun 2025

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am extremely disappointed and disgusted with our recent stay at Madison Plaza Townsville. We found TEN cockroaches in our room — a serious hygiene issue that made the space completely unfit for staying. This wasn’t an isolated issue, and it left us feeling unsafe and distressed. We checked out three days early and immediately contacted management, expecting at the very least an apology and a refund for the unused nights. Instead, we were told “it is what it is,” and our concerns were completely brushed off. There was no accountability, no apology, and no attempt to make things right. They simply didn’t care. This is not how any hotel — let alone one charging for comfortable accommodation — should treat paying guests. The combination of poor cleanliness and even worse customer service is unacceptable. If you care about hygiene, comfort, or being treated with even basic respect, avoid this place at all costs. I’m writing this review so that other travelers are aware of how horrible our experience was. Don’t let it happen to you.
Stayed 5 nights in Jun 2025