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Sandos Cancún All Inclusive - Adults Only

4.5 star property
Adults-only beachfront property with 3 outdoor pools

Photo gallery for Sandos Cancún All Inclusive - Adults Only

3 outdoor pools, pool umbrellas, pool loungers
Sandos Suite
Caribe Suite
Reception
Terrace/patio

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub
The current price is AU$547
includes taxes & fees
11 June - 12 June

Explore the area

Map
Cancun, QROO
  • La Isla Shopping Mall
    ‪3 min drive‬
  • Delfines Beach
    ‪4 min drive‬
  • El Rey Ruins
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Caribe Suite

Caribe Suite

Caribe Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Free minibar items
HDTV
  • 108 sq m
  • Sea view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Laguna suite

Suite

Laguna suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Free minibar items
HDTV
  • 84 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe room

Deluxe room | Beach/ocean view

Deluxe room

Highlights

Air conditioning
Connecting rooms available
Free minibar items
HDTV
Renovated in 2017
Blackout curtains
Pillow-top bed
Private bathroom
  • 42 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Sandos Suite

Sandos Suite

Sandos Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchenette
Free minibar items
HDTV
  • 74 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Balcony Deluxe Room

Balcony Deluxe Room

Balcony Deluxe Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
HDTV
Renovated in 2017
Blackout curtains
Pillow-top bed
  • 43.0 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

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About the area

Cancun

A luxury stay in Cancun awaits you at Sandos Cancún All Inclusive - Adults Only. You'll be 2.4 km (1.5 mi) from La Isla Shopping Mall and 3.9 km (2.4 mi) from Delfines Beach. Highlights at this all-inclusive property include 5 restaurants, 3 outdoor swimming pools and 2 bars/lounges. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and hydrotherapy. The buffet restaurant, Zango Restaurant, serves international cuisine and is open for breakfast, lunch and dinner. At the property's own poolside bar, you can stop for a drink. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site gym and Turkish bath/hammam. 6254 square feet (581 square metres) of event facilities include a meeting room and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a hot tub and a sauna. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 4.5-property class Zona Hotelera property include El Rey Ruins and Cancun Convention Center.

What's nearby

  • Aquaworld - 13 min walk - 1.1 km
  • La Isla Shopping Mall - 3 min drive - 2.5 km
  • Delfines Beach - 4 min drive - 4.6 km
  • El Rey Ruins - 5 min drive - 5.3 km
  • Cancun Convention Center - 11 min drive - 6.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive

Restaurants

  • ‪Restaurant nebbiolo en cancun - ‬2 min walk
  • ‪JW Marriott Lobby Bar - ‬8 min walk
  • ‪Porfirio's Cancun - ‬8 min walk
  • ‪Puerto Madero - ‬8 min walk
  • ‪Club 91 Lounge - ‬9 min walk

About this property

Sandos Cancún All Inclusive - Adults Only

Adults-only beachfront property with 3 outdoor pools
Sandos Cancún All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. Cool off in one of the 3 outdoor swimming pools at Sandos Cancún All Inclusive - Adults Only, and enjoy amenities such as a health club and a hot tub.

Free breakfast is available daily. There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a steam room, a garden and a terrace. Self parking is free. A complete renovation of Sandos Cancún All Inclusive - Adults Only was completed in 2017.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 1 building
  • 213 guestrooms or units
  • 8 levels
  • 5 dining venues
  • 2 bars or lounges
  • 6254 sq ft of conference space
  • 581 sq. m of conference space
  • Built in 1998
  • Buffet breakfast (free)
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
Sandos Cancún All Inclusive - Adults Only offers 213 accommodations with iPod docking stations and free minibar items. Beds feature pillowtop mattresses. 32-inch Smart televisions come with cable channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is offered on a daily basis and in-room massages can be requested.

Guests can pamper themselves by indulging in the on-site spa services. There are 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Languages

English, Spanish

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  • Spa
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The price is AU$480
includes taxes & fees
11 June - 12 June
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Frattinis
  • Gaijin Teppanyaki
  • Seasons Restaurant
  • St. Trop
  • Zango Restaurant

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Health club
  • Hot tub
  • Piano
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (6,254 square foot of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 1998
  • Designated smoking areas
  • Renovated entire property - 2017

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sandos Cancún All Inclusive - Adults Only

Children and extra beds

  • This property welcomes adults only.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun All Inclusive Luxury
Cancun Luxury Experience Resort
Experience Resort
Experience Resort Cancun
Luxury Cancun Resort
Sandos Cancun Luxury Experience
Sandos Lifestyle Resort All Inclusive
Sandos Luxury Cancun
Sandos Luxury Experience
Sandos Luxury Experience Resort All Inclusive
Sandos Cancun Lifestyle
Sandos Luxury Resort All Inclusive
Sandos Luxury
Sandos Lifestyle
Sandos Cancun Luxury Resort All Inclusive
Sandos Cancun Lifestyle All Inclusive
Sandos Lifestyle All Inclusive
Sandos Cancun Luxury Experience Resort All Inclusive
dos Cancun Lifestyle Inclusiv

Frequently asked questions

Is parking available at Sandos Cancún All Inclusive - Adults Only?

Yep, Sandos Cancún All Inclusive - Adults Only has a free self car park.

How much does it cost to stay at Sandos Cancún All Inclusive - Adults Only?

As of 10 June 2025, prices found for a 1-night stay for 2 adults at Sandos Cancún All Inclusive - Adults Only on 11 June 2025 start from AU$546.89, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Sandos Cancún All Inclusive - Adults Only?

Yep, Sandos Cancún All Inclusive - Adults Only is a short 4-minute walk from Ballenas Beach. Fun beach activities include yoga, volleyball and snorkelling. You can also find boat tours.

Is there a spa on site at Sandos Cancún All Inclusive - Adults Only?

There's no onsite spa, but this property does offer services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Sandos Cancún All Inclusive - Adults Only have a pool?

Yep, and guests love it! Sandos Cancún All Inclusive - Adults Only has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Sandos Cancún All Inclusive - Adults Only?

Sandos Cancún All Inclusive - Adults Only features 3 outdoor pools, a Turkish bath and a health club. All guestrooms come with pillowtop beds, 24-hour room service and free minibar items.

What makes Sandos Cancún All Inclusive - Adults Only a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds and massage services available in the guestrooms, help set the scene for a romantic weekend at Sandos Cancún All Inclusive - Adults Only.

Is Sandos Cancún All Inclusive - Adults Only family-friendly?

No, Sandos Cancún All Inclusive - Adults Only is an adults-only property.

Does Sandos Cancún All Inclusive - Adults Only serve breakfast?

Sure does, complimentary buffet brekkie is on offer daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Sandos Cancún All Inclusive - Adults Only?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Sandos Cancún All Inclusive - Adults Only?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sandos Cancún All Inclusive - Adults Only?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Sandos Cancún All Inclusive - Adults Only?

No, pets and service animals are not allowed.

Sandos Cancún All Inclusive - Adults Only Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 869 out of 1934 reviews
Rating 8 - Good. 476 out of 1934 reviews
Rating 6 - Okay. 319 out of 1934 reviews
Rating 4 - Poor. 145 out of 1934 reviews
Rating 2 - Terrible. 125 out of 1934 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. Nice beach area, walkable , good entertainment
Stayed 5 nights in Feb 2025

10/10 Excellent

Leah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend and I had a wonderful time at Sandos. The staff and service was amazing, and they tend to any needs. This is a smaller resort, but the different restaurant options were all great. Reservations are limited, but the as long as you book them in advance when you get there, there will be availability. There was a bit of a sewage smell in the bathroom, but nothing to ruin our trip. It can be difficult to secure a spot at the pool but that is to be expected at a smaller resort. Breakfast at St. Trop was awesome every morning and we looked forward to it. While there was some fun and entertaining pool parties and a couple of events at night, I would recommend this resort to those looking for a quieter, relaxing vacation, less partying. Would definitely come back!
Stayed 4 nights in Mar 2025

10/10 Excellent

Maria Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

6/10 Okay

Joel

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
All in all, Sandos Cancun is a very nice place, however, our room , it was evident that renovation is in order. Our room showed this by the damaged door, placement of bathroom tiles, broken curtain. We weren't as happy this year with our accommodations as we were last year. The saving grace for this hotel is the staff. They were very accommodating to our needs.
Stayed 5 nights in Mar 2025

2/10 Terrible

Tania

Stayed 4 nights in Mar 2025

10/10 Excellent

Javier

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Run of the mill hotel by the beach. Only issue I had was entertainments dying down after 5 anywhere outside.
Stayed 5 nights in Mar 2025

6/10 Okay

Luis

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

4/10 Poor

Banks

Travelled with group
Will not be visiting again. Entertainment staff is awesome and was so lovely. But that’s about it. The food was fine. Out of every resort I’ve been to in my life, this has been the worst. Buffet had limited options. These “exclusive” dinners had great option but every option tasted horrible… and I’m not picky at all… and that’s saying something. You will never be able to get a beach or pool chair unless you come down at 6am and grab one (no joke). Rooms were dated but beds were very big. But the zinger and worst thing was at checkout. They tried to overcharge us by hundreds of dollars saying it was their “conversion”. (Which was not the truth). After threatening the law (which makes me sound like a Karen lol, and going off on everyone possible, they finally admitted to messing up and fixing our total…) which made me question, what if I never called them out on their mistake?? This also happened to this couple infront of us and beside us, so beware and don’t go. We never got our $25 spa credit because they said they don’t honor that. This whole establishment is a scam. So sad because I loved some of staff and became friends with them but I did not have a good experience besides that and will certainly not be suggesting this place to anyone.
Stayed 7 nights in Mar 2025

6/10 Okay

Leah D, Bonney Lake

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
The beach is beautiful and you just can’t beat the color of the water. The water is difficult to swim in, but sitting next to it and watching, listening to the waves is healing. The staff offered couples massages while we were in the pool. When we declined, he offered us a better price and we agreed, knowing we still had the spa credit advertised by Expedia to bring the price to an agreeable amount. Upon checkout, they refused to give us the $60 spa credit, so the spa credit is basically worthless. I can’t help but wonder if they’ll still recoup the spa credit, even though we didn’t receive the benefit. In the end, we felt scammed.
Stayed 5 nights in Mar 2025

4/10 Poor

Jenna

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
My friends and I (four women) went on a long weekend and stayed at Sando’s last weekend February 28th. I had done my due diligence and checked to make sure this was a five star hotel, and the ratings were good on Google. Upon arriving, we waited about 20 minutes in line to check in and we were third in line, then another 20 minutes to actually get checked in. The check in process took an extremely long time for something other resorts can do quickly. Upon going to our room, I encounter a man, coming out of the shower in our room. It turns out they double booked the room. We then had to go back to the front desk where I spoke with a manager who was more worried about other people hearing my complaint. From there, we found bathroom door locks, broken throughout the resort, including our bedroom. When using the bathroom and common areas soap was often lacking for hand washing paper towel dispenser is broken as well. The facilities had worn walls and ceilings that needed repair. Our shower head couldn’t be adjusted so when you went into the shower, the water came out into the bathroom floor. The property did have a great beach and pool area, but everything else was pretty low quality and not up to five star rating, including the food. I will not be staying at this property or any line of Sandos in the future.
Stayed 3 nights in Feb 2025

8/10 Good

desmond

Liked: Cleanliness, staff & service, property conditions & facilities
Decent place. Some restaurants like Gaijin stand out. Takes around 5minutes to nearest bus stop. Be careful regarding resort fees.
Stayed 4 nights in Feb 2025

10/10 Excellent

Kaylan Rose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most lovely time at this resort. We were met with friendly and welcoming staff, such as Erick, who brought us in, completed check in and ensured we and our luggage made it to our room. The room itself was lovely, spacious and comfortable. It included all the amenities we needed. Housekeeping came by daily to clean up and re-stock our bottled water and mini bar. However, our balcony door did not open and close consistently and some of the door trim was falling off. The bathroom was lovely, but we had a few issues with plumbing and drainage. The bars had excellent hours and bartenders, especially Bar One, during both the day and night. They were easily accessible from anywhere in the resort. The entertainment staff were beyond amazing, especially Dennis, Daniel, Alex and Karla. The events were fun, and well-spaced throughout the day, with something for anyone. The pool area was very well-maintained and lovely. The pool staff, such as Eddie, were friendly and attentive. It was also nice to have servers, like Casanova, frequently circulating the pool and beach areas. There was a lot of food variety between all of the restaurants, and service was outstanding there as well. We especially appreciated Lorenzo and Chef Saul, who made our dining experience at Seasons and Frattini's the best we had. From start to finish of our 8-night stay, we kept saying that we would easily stay again. Thank you Sandos Cancún, p.s. please upgrade us to Royal Elite next stay.
Stayed 8 nights in Feb 2025

6/10 Okay

linda

Older property
Stayed 7 nights in Feb 2025

8/10 Good

Phayboune

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay with another couple, celebrating anniversary. Some staff were friendly. Our room was standard but nosey due to the generator. I asked to be move but no other room alleviable per front desk personnel.
Stayed 3 nights in Feb 2025

6/10 Okay

Ashley

Stayed 7 nights in Feb 2025

6/10 Okay

Richard Dean, Grover Hill

Travelled with family
Liked: Cleanliness
Food and entertainment was average.
Stayed 6 nights in Feb 2025

6/10 Okay

Alexander

Travelled with family
Disliked: Amenities, property conditions & facilities
It’s definitely not a 5 star.. in fact there is no legitimate 5 stars in all of Mexico. I would say it’s a 3.5 star at best. The hotel is very dated, the pool areas are limited, not even close to enough space for all the guests they have. Food was mediocre at best. Sandos has a lot of upgrading to do to compete with other resorts in Cancun. I won’t be visiting Sandos again.
Stayed 7 nights in Feb 2025

4/10 Poor

Kanis

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rating of this property was a lie. Our bedsheet were dirty and stained. Bathroom was filthy! Only highlight was the entertainment team!
Stayed 5 nights in Feb 2025

10/10 Excellent

Finn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the walk out beach. Perfect location in the middle of the island strip with excellenr ocean views.
Stayed 5 nights in Feb 2025

2/10 Terrible

Adonis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing place. Honestly the staff was super friendly, kind, and hardworking. The staff will make sure things go smoothly from the Front Desk, to Bell Boy, to concierge you guys are great. Keep up the good work, and Thankyou for having such a Positive Attitude even during adversity. I did not like however that huge statue near the pool but after that great place. God Bless
Stayed 4 nights in Feb 2025

10/10 Excellent

Carolina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto que el personal desde el que recibe las maletas hasta el Sr. de Seguridad que esta en las escaleras hacia la playa estan sonriendo y son muy amables. En general me gusto por que disfrute la tranquilidad de poder disfrutar del mar escuchando las olas y sintiendo la brisa....sin exceso de musica alta. El tema de la comida estuvo bien, las sillas en la piscina y playa un poco lamentable que las huespedes pongan toallas en las sillas para apoderarse de ellas... es un tema que segun las normas no esta permitido, pero la gente igual lo hace. Los eventos ( shows ) en la piscina muy divertidos el animador con su equipo hacia que la gente estuviera animada.. muy chevere. Todo muy limpio dentro del hotel y en las areas de afuera tambien. El personal trabaja duro. En general me encanto, volvere a Cancun para disfrutar de esos colores de mar que me impresionaron. Mexicanos son una nota.
Stayed 4 nights in Feb 2025

10/10 Excellent

Elena

Stayed 4 nights in Feb 2025

2/10 Terrible

Erica

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot pool was broken. The drinks were completely water down. The bed sheets were stain. The transportation to the hotel package made me wait over 2hrs thus I had to pay additional to get into a cab.
Stayed 5 nights in Feb 2025

10/10 Excellent

Kyana

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
I had a fantastic stay at Sandos Cancun! The staff was incredibly welcoming and attentive, making sure I had everything I needed. My room was spotless, comfortable, and had a beautiful view. The amenities were top-notch, and the breakfast was delicious with plenty of options. The location was perfect, making it easy to explore the area. I highly recommend this hotel and can’t wait to return!
Stayed 4 nights in Feb 2025