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Grand Royal Lagoon

3.0 star property

Photo gallery for Grand Royal Lagoon

Property grounds
Outdoor pool
Exterior
Sun deck
Lobby sitting area

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

View map
Calle Quetzal No 8-a, Cancun, QROO, 77500
  • Place, Nichupté Lagoon
    ‪1 min walk‬
  • Place, Cancun Golf Club at Pok Ta Pok
    ‪6 min walk‬
  • Place, Cancun Convention Center
    ‪19 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪37 min drive‬

Room options

View all photos for Standard Room, Pool View ( subject to availability)

Standard Room, Pool View ( subject to availability)

Standard Room, Pool View ( subject to availability)

7.0 out of 10
Good
(24 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Cancun

At Grand Royal Lagoon you'll be within a 20-minute stroll of popular places like West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Cancun Convention Center. Highlights at this hotel include a restaurant, an outdoor swimming pool and a marina. .This business-friendly hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Additionally, you'll find limo/town car service, a terrace and a garden. There's also free self parking, along with the convenience of an airport shuttle. .Within a 30-minute walk of this 3-property class Zona Hotelera hotel, attractions include Tortuga Beach and Forum Beach.

What's nearby

  • Nichupté Lagoon - 1 min walk - 0.1 km
  • Cancun Golf Club at Pok Ta Pok - 6 min walk - 0.6 km
  • Cancun Convention Center - 19 min walk - 1.6 km
  • Tortuga Beach - 3 min drive - 2.1 km
  • Forum Beach - 4 min drive - 2.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 25 min drive

Restaurants

  • ‪Club InterContinental (Club Lounge) - ‬7 min walk
  • ‪The Surfin Burrito - ‬6 min drive
  • ‪El Patio - ‬13 min walk
  • ‪Campo de Golf Pok-Ta-Pok - ‬12 min walk
  • ‪Taqueria Los Chachalacos - ‬3 min drive

About this property

Grand Royal Lagoon

There's a restaurant on site. Public spaces have free WiFi and wired Internet. Grand Royal Lagoon offers its guests a marina and an outdoor pool. A round-trip airport shuttle and an area shuttle are available for a fee. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Grand Royal Lagoon. The hotel can provide concierge services and limo/town car service. Self parking is free.

Smoking is allowed in designated areas at this 3-star Cancun hotel.

  • 34 guestrooms or units
  • 3 levels
  • 4 buildings
  • Childcare (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • Dining venue
Grand Royal Lagoon offers 34 accommodations, which are accessible via exterior corridors and feature a safe and an iron/ironing board. Flat-screen televisions come with cable channels. Bathrooms include a shower and complimentary toiletries. Fridges and hairdryers can be requested. Cots/infant beds (complimentary) are also available. A nightly turndown service is provided and housekeeping is offered on a daily basis.

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Property amenities

Internet

  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Limo/town car service
  • Free extended parking on site
  • Limited on-site self parking

Food and drink

  • A restaurant

Things to do

  • Outdoor pool
  • Personal motorised watercraft
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • Outdoor pool
  • Refrigerator on request

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden
  • Marina
  • On a lake
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • 4 buildings
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Refrigerator on request
  • Room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 450
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Royal Lagoon

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: MXN 450 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and cash. Cashless payment methods are available for all transactions.

We should mention

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Royal Lagoon
Grand Royal Lagoon Cancun
Grand Royal Lagoon Hotel
Royal Lagoon
Grand Royal Lagoon Hotel Cancun
Grand Royal Lagoon Hotel
Grand Royal Lagoon Cancun
Grand Royal Lagoon Hotel Cancun

Frequently asked questions

What is the cancellation policy at Grand Royal Lagoon?

Grand Royal Lagoon offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Grand Royal Lagoon?

Yep, Grand Royal Lagoon has a free self car park and free extended parking.

Are there any beaches close to Grand Royal Lagoon?

Yep, Grand Royal Lagoon is a short 20-minute walk from Caracol Beach. Fun beach activities include waterskiing, windsurfing and body boarding.

Does Grand Royal Lagoon have a pool?

Grand Royal Lagoon has an outdoor pool.

Is Grand Royal Lagoon family-friendly?

You bet! With amenities such as babysitting services and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Grand Royal Lagoon is a hit with families.

Does Grand Royal Lagoon serve breakfast?

Sure does, breakfast is served daily.

Is there a free airport shuttle available at Grand Royal Lagoon?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Grand Royal Lagoon?

Yep, you can grab a meal at Grand Royal Lagoon's onsite restaurant.

What time are check-in & check-out at Grand Royal Lagoon?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Grand Royal Lagoon?

No, pets and service animals are not allowed.

Is there a golf course on site at Grand Royal Lagoon?

There isn't one on site, but Cancun Golf Club at Pok Ta Pok is a short 12-minute walk away.

Grand Royal Lagoon Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 185 out of 891 reviews
Rating 8 - Good. 288 out of 891 reviews
Rating 6 - Okay. 221 out of 891 reviews
Rating 4 - Poor. 114 out of 891 reviews
Rating 2 - Terrible. 83 out of 891 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Daouda

Stayed 3 nights in Nov 2025

4/10 Poor

Erik

Disliked: Cleanliness, amenities, property conditions & facilities
Price was high for the condition plus they charge extra fee when you check in. I only stayed 1 night... The sheets need to be washed/cleaned much better with bleach and better detergent. The pillows had makeup and lots of stains everywhere on sheets. The rooms need more attention please.
Stayed 1 night in Aug 2025

10/10 Excellent

Carlos

Stayed 1 night in Aug 2025

6/10 Okay

Robin

Liked: Cleanliness, property conditions & facilities
It’s a very quiet area to get away from all the noise as I was on vacation from Houston, tx. I got the back corner room an they have plenty of cameras. The only thing that could have front
Stayed 7 nights in Jun 2025

10/10 Excellent

nadine

Stayed 6 nights in May 2025

4/10 Poor

ROSA ELENA

La atención
Stayed 2 nights in Apr 2025

8/10 Good

Arturo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Le falto , toallas para la alberca , y limpieza en la habitación.
Stayed 2 nights in Apr 2025

4/10 Poor

Jason

Stayed 1 night in Mar 2025

10/10 Excellent

Javi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice custom service
Stayed 2 nights in Feb 2025

8/10 Good

Patricia, Lexington

Liked: Cleanliness, staff & service
Great location a short walk to shopping dinning and beach
Stayed 4 nights in Feb 2025

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable if u can walk. Quiet at night. Clean & modest for price point. Will likely return
Stayed 7 nights in Jan 2025

6/10 Okay

Janet

Liked: Cleanliness, staff & service
We arrived later in nite. It would be nice if there was a bottle of water and plastic glasses in room. Ac good. Grounds very pretty . Nice pool. Front desk man very nice at check in. Very Quiet property. Woke up to the birds singing.
Stayed 1 night in Feb 2025

8/10 Good

Kreshnik, Shrewsbury

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Yu

Travelled with family
The property located at very convenient location. Easy transportation and close to everything. But the hotel room conditions like the brick wall and ceiling and furniture need upgrade for sure. Also the water pressure for the toilet is very low. It takes lots of attempts to flush. The wifi signal was not good as well.
Stayed 7 nights in Dec 2024

4/10 Poor

Jared

Travelled with group
no era amable y estaba sucio el cuarto y también las camas. no tan seguras las puertas y muy oscuro todo
Stayed 1 night in Nov 2024

6/10 Okay

Constantin

Travelled with partner
The hotel location looks like a residential area on the lagoon side; however is not far from Presidente Intercontinental hotel, where one can enjoy first class facilities on the beach, restaurants, large pool, etc. To do that you need to pass through hotel lobby to access above facilities. Public transportation toward Downtown is fairly convenient R1 and R2 busses, just 50 cents USD fare. Overall, Grand Royal Lagoon hotel for the budget price is acceptable.
Stayed 7 nights in Nov 2024

10/10 Excellent

Natalia

Stayed 10 nights in Oct 2024

10/10 Excellent

Ana Luisa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 7 nights in Oct 2024

2/10 Terrible

shantal

Disliked: Cleanliness, staff & service, property conditions & facilities
Minutes after checking in , there was a power outage, and everyone else had electricity , there was no WiFi in the rooms , they didn't want to give a refund and nobody wanted to talk ,they said there was the manager , they also charged me $40 for sanitation , after already paying so much for a dirty nasty, uncomfortable room
Stayed 8 nights in Jun 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Necesitan invertirle dinero.

En las imagenes se ve un hotel que nunca veras en vivo. La puerta del baño no servia la chapa, colchones viejos, la ventana no tenia tampoco buen cierre, no tienen guarda equipaje. El cuarto olia a cigarro y estaba empapado el piso. Se que es económico, pero hay del mismo precio con mejor cuidado de la limpieza y de sus instalaciones. Buena ubicacion cerca de todo. Lo positivo es que el aire acondicionado era funcional y silencioso.
Stayed 2 nights in Jun 2024

2/10 Terrible

howard

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On the first day There was no light and no running water, when I ask the manger what’s wrong they said that Mexico electric company is the problem ,and light will come back in two days time. There’s no internet in the rooms however you can get internet in the middle of the property but you have to be careful of crocodile. Then I rent an apartment down the street and it has electricity so I ask for a refund and they did not give it to me.
Stayed 8 nights in Jun 2024

4/10 Poor

Sanjida

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Lack of in-hotel facilities, cleanliness issues and lack of hotel staffs.
Stayed 7 nights in Apr 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First we were suprise not having any balconey, never thought I had to ask for this in hotel. But there were a little cute spot outside to hangout, it was just perfect. For the price it was really good, calm and clean. It's not a 5 stars, but we didn't pay for that neither!
Stayed 3 nights in Mar 2024

10/10 Excellent

Marcos

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2024

8/10 Good

Tyler

Stayed 1 night in Mar 2024