Grand Park Royal Cancun - All Inclusive

4.0 star property
All-inclusive property with 6 restaurants and 2 outdoor pools

Photo gallery for Grand Park Royal Cancun - All Inclusive

2 outdoor pools, pool umbrellas, pool loungers
Deluxe Ocean View King
6 restaurants, breakfast, lunch, dinner served; international cuisine
On the beach, sun-loungers, beach towels
Royal Master Suite Hot Tub

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub
  • Room service
The current price is AU$503
includes taxes & fees
11 Dec - 12 Dec

Explore the area

View map
Boulevard Kukulkan Km 10.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Chac Mool Beach
    ‪13 min walk‬
  • Place, Forum Beach
    ‪18 min walk‬
  • Place, La Isla Shopping Mall
    ‪8 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪67 min drive‬

Room options

Villa Deluxe

Highlights

Furnished balcony or patio
Air conditioning
Club Lounge
Free cots/infant beds
Free minibar items
LED TV
Separate bedroom
Blackout curtains
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

Villa Junior Suite Plunge Pool

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Club Lounge
Free cots/infant beds
Free minibar items
LED TV
Separate bedroom
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

Villa Master Suite Plunge Pool

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Club Lounge
Free cots/infant beds
Free minibar items
  • 86 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Swim up King

8.6 out of 10
Excellent
(33 reviews)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Club Lounge
Free minibar items
LED TV
Separate bedroom
Blackout curtains
  • 53 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Club Lounge
Free cots/infant beds
Free minibar items
LED TV
Separate bedroom
Blackout curtains
  • 73 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed and 1 Double Murphy Bed

Premier Ocean Front Doble

8.4 out of 10
Very good
(84 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Separate bedroom
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Master Suite Ocean Front

7.4 out of 10
Good
(3 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Club Lounge
Free minibar items
LED TV
Separate bedroom
Blackout curtains
Eco-friendly toiletries
  • 73 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Royal Suite Doble Hot Tub

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Club Lounge
Free minibar items
LED TV
Ceiling fan
Blackout curtains
Separate bedroom
  • 70 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Premier Superior Ocean Front Double

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Separate bedroom
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Deluxe Ocean View Double

7.6 out of 10
Good
(4 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Separate bedroom
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Royal Master Suite Hot Tub

Highlights

Furnished balcony or patio
Air conditioning
Club Lounge
Free minibar items
LED TV
Separate bedroom
Blackout curtains
Eco-friendly toiletries
  • 95 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

Grand Royal Suite Hot Tub

Highlights

Furnished balcony or patio
Air conditioning
Club Lounge
Free minibar items
LED TV
Separate bedroom
Blackout curtains
Eco-friendly toiletries
  • 103 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

Premier Superior Ocean Front King

8.0 out of 10
Very good
(2 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Separate bedroom
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

Villa Deluxe Ocean Front

Highlights

Furnished balcony or patio
Air conditioning
Club Lounge
Free cots/infant beds
Free minibar items
LED TV
Separate bedroom
Blackout curtains
  • 48 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Villa Premier Plunge Pool Ocean Front

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Club Lounge
Free cots/infant beds
Free minibar items
LED TV
Separate bedroom
  • 49 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Grand Villa Master Suite Ocean Front

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Club Lounge
Free cots/infant beds
Free minibar items
  • 86 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Villa Premier PlungePool King OceanFront

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Club Lounge
Free cots/infant beds
Free minibar items
LED TV
Separate bedroom
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed

Deluxe Ocean View King

8.4 out of 10
Very good
(173 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Separate bedroom
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • 36 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Royal Suite King Hot Tub

9.0 out of 10
Wonderful
(36 reviews)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Free minibar items
LED TV
  • 62 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

An all-inclusive stay in Cancun awaits you at Grand Park Royal Cancun - All Inclusive. Within just a 15-minute stroll, you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Chac Mool Beach. Highlights at this beachfront property include 6 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages, body wraps and body scrubs along with access to the sauna. The buffet restaurant, Veranda, serves international cuisine and is open for breakfast, lunch and dinner. With 4 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. 7535 square feet (700 square metres) of event facilities include 6 meeting rooms and conference space. Plus you'll find free Wi-Fi in public areas, a hot tub and a coffee shop/cafe. There's also free valet parking, along with the convenience of an area shuttle. .Attractions within a 30-minute walk of this Zona Hotelera property include La Isla Shopping Mall and Forum Beach.

What's nearby

  • Forum Beach - 18 min walk - 1.5 km
  • Cancun Convention Center - 6 min drive - 1.8 km
  • La Isla Shopping Mall - 6 min drive - 2.2 km
  • Gaviota Azul Beach - 7 min drive - 2.2 km
  • Hotel Zone Beaches - 9 min drive - 2.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 24 min drive

Restaurants

  • ‪Snack Grand Park - ‬3 min walk
  • ‪El Oriental - ‬3 min walk
  • ‪Flor De Sal - ‬3 min walk
  • ‪El Mirador - ‬1 min walk
  • ‪Lobby Bar - ‬7 min walk

About this property

Grand Park Royal Cancun - All Inclusive

All-inclusive property with 6 restaurants and 2 outdoor pools
Grand Park Royal Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Grand Park Royal Cancun - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, Access to hot tub, and a fitness centre. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Public spaces have free WiFi.

Event space at this property measures 7535 square feet (700 square metres) and includes conference space. A rooftop terrace, spa services, and a complimentary children's club are also featured at the family-friendly Grand Park Royal Cancun - All Inclusive. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this Cancun property.

  • 247 guestrooms or units
  • 4 buildings
  • 6 dining venues
  • 4 bars or lounges
  • 7535 sq ft of conference space
  • 700 sq. m of conference space
  • Deli
  • Kid's club (free)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Grand Park Royal Cancun - All Inclusive offers 247 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. 40-inch LED televisions come with premium satellite channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily. Guests under 13 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Andiamo
  • Flor de Sal
  • Koi
  • Le Grand Prime & Lounge
  • Veranda

Things to do

  • 2 outdoor pools
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Shopping

Family friendly

  • 2 outdoor pools
  • Children's games
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 7,535 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (130 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (109 centimetre high)

More

  • 4 buildings
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • No plastic water bottles
  • Reusable cups
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable/satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
This property enforces a strict dress code in the restaurants.
All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses wind energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses wind energy. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Cancun Grand Park Royal
Cancun Grand Park Royal Caribe
Grand Park Royal Cancun Caribe
Grand Park Royal Caribe All Inclusive
Grand Park Royal Cancun Caribe All Inclusive Hotel
Grand Park Royal Caribe All Inclusive Hotel
Grand Park Royal Cancun Caribe All Inclusive
Grand Park Royal Caribe
Grand Park Royal Luxury Resort All Inclusive
Grand Park Royal Luxury Cancun All Inclusive
Grand Park Royal Luxury All Inclusive
Park Royal Resort Inclusive
Park Royal Cancun Inclusive
Grand Park Royal Luxury Resort Cancun All Inclusive
Hotel Grand Park Royal Luxury Resort Cancun - All Inclusive
Grand Park Royal Luxury Resort Cancun All Inclusive
Grand Park Royal Luxury Resort All Inclusive
Grand Park Royal Luxury Cancun All Inclusive
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Grand Park Royal Luxury All Inclusive
Grand Park Royal Cancun Caribe All Inclusive
Park Royal Cancun Inclusive
Grand Park Royal Luxury Cancun All Inclusive
Grand Park Royal Cancun Caribe All Inclusive
Grand Park Royal Cancun - All Inclusive Cancun
Grand Park Royal Luxury Resort Cancun - All Inclusive Cancun
Grand Park Royal Cancun Caribe All Inclusive
Grand Park Royal Luxury Resort All Inclusive
Grand Park Royal Luxury All Inclusive
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Grand Park Royal Cancun - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Grand Park Royal Cancun - All Inclusive?

Grand Park Royal Cancun - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Park Royal Cancun - All Inclusive?

As of 14 Nov 2025, prices found for a 1-night stay for 2 adults at Grand Park Royal Cancun - All Inclusive on 11 Dec 2025 start from AU$496.40, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Park Royal Cancun - All Inclusive?

Yep, Grand Park Royal Cancun - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Grand Park Royal Cancun - All Inclusive?

Yep, Grand Park Royal Cancun - All Inclusive is a short 13-minute walk from Chac Mool Beach. Fun beach activities include snorkelling and scuba diving.

Is there a spa on site at Grand Park Royal Cancun - All Inclusive?

Yep, there is an onsite spa at Grand Park Royal Cancun - All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Grand Park Royal Cancun - All Inclusive have a pool?

Yep, and guests love it! Grand Park Royal Cancun - All Inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Grand Park Royal Cancun - All Inclusive?

Grand Park Royal Cancun - All Inclusive features 2 outdoor pools, a full-service spa and 6 restaurants. All guestrooms come with 24-hour room service and free minibar items.

What makes Grand Park Royal Cancun - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Grand Park Royal Cancun - All Inclusive.

Is Grand Park Royal Cancun - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, 2 outdoor pools and a corner/local shop, it's no surprise that Grand Park Royal Cancun - All Inclusive is a hit with families.

Is there a free airport shuttle available at Grand Park Royal Cancun - All Inclusive?

No, Grand Park Royal Cancun - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Park Royal Cancun - All Inclusive?

Yep, they've got a poolside bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Park Royal Cancun - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Park Royal Cancun - All Inclusive?

No, pets are not allowed.

Reviews

Grand Park Royal Cancun - All Inclusive Reviews

8.4

Very good

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 1202 out of 2329 reviews
Rating 8 - Good. 599 out of 2329 reviews
Rating 6 - Okay. 283 out of 2329 reviews
Rating 4 - Poor. 122 out of 2329 reviews
Rating 2 - Terrible. 123 out of 2329 reviews

Reviews

6/10 Okay

Robert Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

10/10 Excellent

Julianna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the adult only pool were amazing!! Big shoutout to Karina and Salvador!!
Stayed 8 nights in Aug 2025

10/10 Excellent

Osama

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very nice will go back again
Stayed 5 nights in May 2025

8/10 Good

Jennifer Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hector was amazing from the moment we arrived to the second we left. Damian was spot on service at the roof top lounge - knew our drinks after just the first night. Roger at Prime...what to say other than thank you for two amazing dinner experiences. There are many more but it would be a novel. Thank you all for a great week!!!?
Stayed 7 nights in Aug 2025

10/10 Excellent

Arthur B

Stayed 4 nights in Aug 2025

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst Hotel property I ever visited in Cancun
Stayed 3 nights in Aug 2025

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

8/10 Good

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location and I didn't like the hot tub, the water is cold.
Stayed 7 nights in Aug 2025

10/10 Excellent

michael

Liked: Amenities, property conditions & facilities
Amazing 10 out of 10
Stayed 3 nights in Aug 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff Definitely coming back..
Stayed 6 nights in May 2025

10/10 Excellent

NELSON, Richmond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their rooms were big and clean
Stayed 4 nights in Jul 2025

10/10 Excellent

Rafaela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean I love Cancun and the people are friendly
Stayed 4 nights in Aug 2025

10/10 Excellent

Vicente

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 7 nights in Jul 2025

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall our stay was very nice. Upon arrival we were told of all the dining options. The pizza shop is no longer in service and Italian restaurant was not open for the first few nights of our stay. The resort itself checked all of the boxes. The pools were nice, plenty of seating available. We went to three of the (included) dining options for dinner, all were nice, but came with lengthy wait times and the food wasn’t as warm as we’d have liked, but still a nice option outside of the buffet. The staff were friendly and helpful. Only slight letdowns were the lack of hot water in the rooms, we took cold showers all week, and the nightly activities and shows were a bit lackluster. Overall it was a nice stay, beautiful resort and amazing views! We traveled with three kids (13, 11, and 9), and the resort was able to secure us two neighboring rooms.
Stayed 6 nights in Jul 2025

10/10 Excellent

Mileybi, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
ME ENCANTO EL HOTEL
Stayed 4 nights in Jul 2025

6/10 Okay

Oleg

Too aggressive and problematic time share sales!
Stayed 7 nights in Jul 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay!

Our butler, Jessica, was absolutely amazing. she help us out in every way possible. Same with Maribel, the receptionist manager, she help me with a room change and did everything possible to make it rights. These two ladies plus the rest of the staff were absolutely amazing to have help us make our stay the best possible. our favorite restaurant was the hibachi restaurant. The buffet was pretty good too. Pool was great. be careful of when you go! it was Sargass season (seaweed) and the smell was not good. Not the hotel's fault. Amenities were as promised. Due to the Sargass, don't stay in the Villas or you'll be dowsed with their smell and cannot escape it. Go for a high floor in the Royal tower or Premier tower and the smell won't be an issue. we're definitely coming back!!
Stayed 3 nights in Jul 2025

10/10 Excellent

Paula Andrea

Stayed 5 nights in Jul 2025

6/10 Okay

Huan

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Great location but need major upgrade or at least standard check. We opt for upgrade and willing to pay extra but the service nor the room isn’t that of a vip treatment! There are issue with our Villa cleanliness and another Villa with broken hvac unit throughout the first night
Stayed 2 nights in Jul 2025

8/10 Good

Willian Borges

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed although some stuff weren’t as good as we thought it would be like for example, the food some days were good some days we’re not but they didn’t change the experience that we had. I totally recommend it’s safe. It’s beautiful. It’s awesome and has everything included, which is really good
Stayed 7 nights in Jul 2025

8/10 Good

Dailan C

Stayed 5 nights in Jul 2025

8/10 Good

Erica Lyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food options were OK. The Italian was the best portions and had a small buffet with it. The Japanese was very small portions so much so, we went to buffet later in the night. You had to make reservations for the hibachi part, we tried but could never get one. The staff at the restaurants most were all amazing.
Stayed 7 nights in Jul 2025

10/10 Excellent

Danny Junior

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience at Grand Park Royal luxury resort was nothing short of fantastic . We originally booked the swim up suite but decided to take advantage of our free upgrade to the Premium Suite which was breathtaking . Our butler Jessica did an amazing job. Damian the bartender at the rooftop lounge is fantastic as well as Christian at the Lobby bar . The food was great however I feel like the room service options could’ve been a little better . Highly recommend the breakfast at the buffet . French Toast was so good , bacon crispy and the green juice OMG .Amazing . They also serve hot dogs , burgers, pizza , wings etc daily at the pool grill . Burgers were kind of on the Mondo Burger size aka HUGE but if that’s your thing you will like it .
Stayed 5 nights in Jul 2025

8/10 Good

Hamza

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the pools and the staff! Cielo and Roberto were amazing! Food
Stayed 3 nights in Jul 2025

10/10 Excellent

JUANA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food options at the buffet, Italian restaurant not it. The Mexican restaurant was mid. Great service overall
Stayed 6 nights in Jul 2025