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Canopy by Hilton Cancun La Isla

4.5 star property
Luxury Cancun hotel connected to a shopping centre, steps from La Isla Shopping Mall

Photo gallery for Canopy by Hilton Cancun La Isla

Outdoor pool, open 7:00 AM to 11:00 PM, pool loungers
Rooftop terrace
Terrace/patio
Terrace/patio
2 restaurants, breakfast served

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Spa
The current price is AU$298
includes taxes & fees
11 May - 12 May

Explore the area

Map
Boulevard Kukulcan S N Km 12 5, Cancun, QROO, 77500
  • Cancun Interactive Aquarium
    ‪2 min walk‬
  • La Isla Shopping Mall
    ‪2 min walk‬
  • Tortuga Beach
    ‪12 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for Premium Double Room, 2 Queen Beds (Sunset Bay View)

Minibar, in-room safe, individually decorated, individually furnished

Premium Double Room, 2 Queen Beds (Sunset Bay View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • Bay view
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Double Room, 2 Queen Beds (La Isla)

Minibar, in-room safe, individually decorated, individually furnished

Signature Double Room, 2 Queen Beds (La Isla)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • City view
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds (Sunrise View)

Minibar, in-room safe, individually decorated, individually furnished

Premium Room, 2 Queen Beds (Sunrise View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • Sleeps 4
  • 2 Queen Beds

View all photos for Exclusive Double Room, 1 King Bed (Sunset Bay View)

Minibar, in-room safe, individually decorated, individually furnished

Exclusive Double Room, 1 King Bed (Sunset Bay View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • Bay view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 2 Queen Beds (Sunrise View)

Minibar, in-room safe, individually decorated, individually furnished

Superior Double Room, 2 Queen Beds (Sunrise View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite, 1 King Bed (Nichupte Bay View)

Minibar, in-room safe, individually decorated, individually furnished

Presidential Suite, 1 King Bed (Nichupte Bay View)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • Bay view
  • 94 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Double Room, 1 King Bed (Sunrise View)

Minibar, in-room safe, individually decorated, individually furnished

Superior Double Room, 1 King Bed (Sunrise View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Panoramic View)

Junior Suite, 1 King Bed (Panoramic View) | Living area

Junior Suite, 1 King Bed (Panoramic View)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • Bay view
  • 59 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Sunset View)

Minibar, in-room safe, individually decorated, individually furnished

Premium Room, 1 King Bed (Sunset View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Sunset Bay View)

Minibar, in-room safe, individually decorated, individually furnished

Room, 1 King Bed (Sunset Bay View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds (Sunset View)

Minibar, in-room safe, individually decorated, individually furnished

Premium Room, 2 Queen Beds (Sunset View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Double Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Signature Double Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Signature Double Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • City view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Double Room, 1 King Bed (La Isla Room)

Signature Double Room, 1 King Bed (La Isla Room)

Signature Double Room, 1 King Bed (La Isla Room)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • City view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

At Canopy by Hilton Cancun La Isla, you'll be connected to a shopping centre and steps from La Isla Shopping Mall. Highlights at this luxury hotel include 2 restaurants, 2 bars/lounges and an outdoor swimming pool. .A day of pampering can include deep-tissue massages, hot stone massages and body treatments. The restaurant, Azulinda Cafe & Bar, is open for breakfast, lunch and dinner. The hotel's own poolside bar is a nice place to enjoy a drink. Enjoy the gym and pool loungers as well as access to free bike hire. Business amenities include 3 meeting rooms and a 24-hour business centre. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .With a stay at this 4.5-property class Zona Hotelera hotel, you'll be 3.2 km (2 mi) from Aquaworld and 4.5 km (2.8 mi) from Iberostar Cancun Golf Course.

What's nearby

  • Cancun Interactive Aquarium - 2 min walk - 0.2 km
  • La Isla Shopping Mall - 2 min walk - 0.2 km
  • Aquaworld - 3 min drive - 3.2 km
  • Langosta Beach - 9 min drive - 7.7 km
  • Tortuga Beach - 12 min drive - 6.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 20 min drive

Restaurants

  • ‪Starbucks - ‬4 min walk
  • ‪Duna Pool Bar - ‬4 min walk
  • ‪Andiamo - ‬5 min walk
  • ‪Los Chachalacos - ‬5 min walk
  • ‪Azulinda Cafe & Bar - ‬4 min walk

About this property

Canopy by Hilton Cancun La Isla

Luxury Cancun hotel connected to a shopping centre, steps from La Isla Shopping Mall
Canopy by Hilton Cancun La Isla offers its guests an outdoor pool, a fitness centre, and complimentary bicycles. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

A 24-hour business centre and 3 meeting rooms are available. A rooftop terrace, spa services, and a library are also featured at the luxury Canopy by Hilton Cancun La Isla. Self parking is free.

This 4.5-star Cancun hotel is smoke free.

  • 1 building
  • 174 guestrooms or units
  • 5 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 2020
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Bar by the pool
Canopy by Hilton Cancun La Isla offers 174 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. A pillow menu is available. 50-inch flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested. Housekeeping is provided on request.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 31 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Azulinda Cafe & Bar
  • Wander Rooftop

Things to do

  • Free bicycle rentals
  • Gym
  • Library
  • Outdoor pool
  • Shopping centre
  • TV in common areas

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms

Outdoors

  • On the bay
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • Body treatments
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Sports massages
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Pets cannot be left unattended
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 31 per person
  • Pet fee: USD 75 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Service fee: 10 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in all accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 7:00 AM to 11:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Canopy By Hilton Cancun Isla
Canopy by Hilton Cancun La Isla Hotel
Canopy by Hilton Cancun La Isla Cancun
Canopy by Hilton Cancun La Isla Hotel Cancun

Frequently asked questions

What is the cancellation policy at Canopy by Hilton Cancun La Isla?

Canopy by Hilton Cancun La Isla offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Canopy by Hilton Cancun La Isla?

As of 28 Apr 2025, prices found for a 1-night stay for 2 adults at Canopy by Hilton Cancun La Isla on 11 May 2025 start from AU$298.35, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Canopy by Hilton Cancun La Isla?

Yep, Canopy by Hilton Cancun La Isla has a free self car park.

Are there any beaches close to Canopy by Hilton Cancun La Isla?

Yep, Canopy by Hilton Cancun La Isla is a short 11-minute walk from Hotel Zone Beaches.

Is there a spa on site at Canopy by Hilton Cancun La Isla?

There's no onsite spa, but this property does offer services like body treatments as well as Swedish massages.

Does Canopy by Hilton Cancun La Isla have a pool?

Canopy by Hilton Cancun La Isla has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 7:00 AM to 11:00 PM.

What luxury perks are available at Canopy by Hilton Cancun La Isla?

Canopy by Hilton Cancun La Isla features an outdoor pool, 2 restaurants and 2 bars.

What makes Canopy by Hilton Cancun La Isla a romantic place to stay?

Romance packages and a bar, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at Canopy by Hilton Cancun La Isla.

Is Canopy by Hilton Cancun La Isla family-friendly?

You bet! With amenities such as children's meals and free bike rentals, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Canopy by Hilton Cancun La Isla is a hit with families.

Does Canopy by Hilton Cancun La Isla serve breakfast?

Sure does, buffet brekkie is offered daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Canopy by Hilton Cancun La Isla?

No, Canopy by Hilton Cancun La Isla does not offer an airport shuttle service.

Is there a bar or restaurant at Canopy by Hilton Cancun La Isla?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Canopy by Hilton Cancun La Isla?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Canopy by Hilton Cancun La Isla?

Dogs are welcome at Canopy by Hilton Cancun La Isla, with food and water bowls on offer.

Canopy by Hilton Cancun La Isla Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 425 out of 613 reviews
Rating 8 - Good. 110 out of 613 reviews
Rating 6 - Okay. 33 out of 613 reviews
Rating 4 - Poor. 21 out of 613 reviews
Rating 2 - Terrible. 24 out of 613 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Raymond

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great view and service was great by the pool bartender and Feli the server
Stayed 4 nights in Apr 2025

8/10 Good

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities
Property should offer a little bit more as in food and activities
Stayed 2 nights in Apr 2025

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great roof top pool and bar!! Live saxophone player. Bar tab was very reasonable!
Stayed 1 night in Apr 2025

6/10 Okay

Deana

Liked: Staff & service, property conditions & facilities
It is fine for the price
Stayed 1 night in Apr 2025

10/10 Excellent

Nabarun, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property close to the beach and main hotel zone of Cancún Mexico. The amenities are new and in great condition. Wander rooftop is star of the show.
Stayed 4 nights in Mar 2025

10/10 Excellent

Wenping

Stayed 2 nights in Apr 2025

10/10 Excellent

SHERKESHA

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There's nothing I can say negative about this property. It was clean, quiet, centrally located, the satff was AMAZING especially Adrian. The rooftop pool was warm with nice views.The food options at the hotel are limited, if you're one who likes eating at the hotel but there are restaurants right at the hotel within a 5 min walk. This was a great stay for our group of 7. Uber picked up from the hotel. They were extremely affordable and fast. We had to order 2 cars because the size of our group however we probably paid an average of $8usd for each ride. Would highly recommend and definitely stay again when in Cancun.
Stayed 3 nights in Mar 2025

2/10 Terrible

BELAL

Liked: Staff & service
Disliked: Cleanliness

Bed bugs

I have bed bug bites all over me. Stayed in room 330
Stayed 3 nights in Mar 2025

8/10 Good

Elden

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed my stay!
Stayed 2 nights in Jan 2025

10/10 Excellent

Luis

Travelled with partner
Liked: Amenities
It’s convenient . It’s close to restaurants and stores.
Stayed 1 night in Mar 2025

2/10 Terrible

Cinthia

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Didn't like how limited the bar hours we're. By 10:50 pm Bartender didn't want to serve anything. We accidentally left 2k near the pool and "nobody found anything " very disappointing manager and staff. Will never return here.
Stayed 4 nights in Mar 2025

8/10 Good

jingliang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

6/10 Okay

Grace

Travelled with partner
I am surprised that the vanity pack was not refilled everyday.
Stayed 4 nights in Mar 2025

6/10 Okay

Sheldon

Stayed 2 nights in Mar 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 4 nights in Mar 2025

10/10 Excellent

chara

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Richard

Stayed 1 night in Feb 2025

10/10 Excellent

John

Stayed 4 nights in Mar 2025

10/10 Excellent

gregory

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms. Kind and helpful staff. Roof top pool and food in the bar were great! Amazing view from up there as well.
Stayed 2 nights in Feb 2025

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Good for a one night stopover. Part of the La Isla shopping mall. Staff are outstanding. Nice rooftop pool and bar. Rooms are clean and well equipped Limited options for meals
Stayed 1 night in Mar 2025

10/10 Excellent

Ruyi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good condition. Excellent breakfast.
Stayed 5 nights in Feb 2025

10/10 Excellent

Vito

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service , location, friendly staff roof top bar
Stayed 1 night in Feb 2025

10/10 Excellent

Javier

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue una gran estadía muy conveniente
Stayed 3 nights in Dec 2024

10/10 Excellent

TARA

Travelled with partner
Liked: Staff & service
Property fine for a night stay but we had no hot water and needed maintenance to come to room at 11 pm to fix. Not ideal after a long day
Stayed 1 night in Feb 2025