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Canopy by Hilton Cancun La Isla

Luxury Cancun hotel connected to a shopping centre, steps from La Isla Shopping Mall

Where to?

Dates

November 2025

December 2025

Outdoor pool, open 7:00 AM to 11:00 PM, pool loungers

1 bedroom, minibar, in-room safe, individually decorated

Daily buffet breakfast (USD 31 per person)

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Bar
Pet-friendly
Room service

includes taxes & fees

24 Nov - 25 Nov

Explore the area

Boulevard Kukulcan S N Km 12 5, Cancun, QROO, 77500

Place, La Isla Shopping Mall
‪2 min walk‬
Place, Cancun Interactive Aquarium
‪2 min walk‬
Place, Tortuga Beach
‪29 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪60 min drive‬

Room options

Junior Suite, 1 King Bed (Panoramic View)

Highlights

Separate dining area

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Separate sitting area

Separate dining area

Soundproofed rooms

Individually furnished

Individually decorated

Air-conditioning

59 sq m
1 bedroom
Bay view
Sleeps 2
1 King Bed

Exclusive Double Room, 1 King Bed (Sunset Bay View)

Excellent

Highlights

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Flat-screen TV

Soundproofed rooms

Individually furnished

Individually decorated

Air-conditioning

Connecting/adjoining rooms available

Rollaway/extra beds (free)

32 sq m
Bay view
Sleeps 2
1 King Bed

Presidential Suite, 1 King Bed (Nichupte Bay View)

Highlights

Separate dining area

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Separate sitting area

Separate dining area

Soundproofed rooms

Individually furnished

Individually decorated

Air-conditioning

94 sq m
1 bedroom
Bay view
Sleeps 4
1 King Bed

Signature Double Room, 2 Queen Beds (La Isla)

Exceptional

Highlights

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Flat-screen TV

Soundproofed rooms

Individually furnished

Individually decorated

Air-conditioning

Connecting/adjoining rooms available

Rollaway/extra beds (free)

33 sq m
City view
Sleeps 4
2 Queen Beds

Superior Double Room, 2 Queen Beds (Sunset Bay View)

Wonderful

Highlights

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Flat-screen TV

Soundproofed rooms

Individually furnished

Individually decorated

Air-conditioning

Connecting/adjoining rooms available

Rollaway/extra beds (free)

33 sq m
Bay view
Sleeps 4
2 Queen Beds

Superior Double Room, 2 Queen Beds (Sunrise View)

Exceptional

Highlights

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Flat-screen TV

Soundproofed rooms

Individually furnished

Individually decorated

Air-conditioning

Connecting/adjoining rooms available

Rollaway/extra beds (free)

33 sq m
Sleeps 4
2 Queen Beds

Superior Double Room, 1 King Bed (Sunrise View)

Wonderful

Highlights

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Flat-screen TV

Soundproofed rooms

Individually furnished

Individually decorated

Air-conditioning

Connecting/adjoining rooms available

Rollaway/extra beds (free)

33 sq m
Sleeps 2
1 King Bed

Signature Double Room, 1 King Bed (La Isla Room)

Exceptional

Highlights

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Flat-screen TV

Soundproofed rooms

Individually furnished

Individually decorated

Air-conditioning

Connecting/adjoining rooms available

Rollaway/extra beds (free)

33 sq m
City view
Sleeps 2
1 King Bed

Signature Double Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Highlights

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Flat-screen TV

Soundproofed rooms

Individually furnished

Individually decorated

Air-conditioning

Connecting/adjoining rooms available

Rollaway/extra beds (free)

33 sq m
City view
Sleeps 2
1 King Bed

Two Queen Bed Room with Sunset Bay View

Soundproofed rooms

Individually furnished

Individually decorated

Air-conditioning

Connecting rooms available

Rollaway/extra beds (free)

Sleeps 4

Two Queen Bed Room with Sunrise View

Soundproofed rooms

Individually furnished

Individually decorated

Air-conditioning

Connecting rooms available

Rollaway/extra beds (free)

Sleeps 4

King Room with Sunrise View

Soundproofed rooms

Individually furnished

Individually decorated

Air-conditioning

Connecting rooms available

Rollaway/extra beds (free)

Sleeps 2

Master King Bed Suite with Nichupte Bay View

Separate dining area

Soundproofed rooms

Individually furnished

Individually decorated

Air-conditioning

Connecting rooms available

Sleeps 4

Premium Room, 2 Queen Beds (Sunrise View)

Highlights

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Flat-screen TV

Soundproofed rooms

Individually furnished

Individually decorated

Air-conditioning

Connecting/adjoining rooms available

Rollaway/extra beds (free)

Sleeps 4
2 Queen Beds

Premium Room, 2 Queen Beds (Sunset View)

Highlights

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Flat-screen TV

Soundproofed rooms

Individually furnished

Individually decorated

Air-conditioning

Connecting/adjoining rooms available

Rollaway/extra beds (free)

Sleeps 4
2 Queen Beds

Premium Room, 1 King Bed (Sunset View)

Highlights

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Flat-screen TV

Soundproofed rooms

Individually furnished

Individually decorated

Air-conditioning

Connecting/adjoining rooms available

Rollaway/extra beds (free)

Sleeps 2
1 King Bed

Premium King Room with Sunset View

Soundproofed rooms

Individually furnished

Individually decorated

Air-conditioning

Connecting rooms available

Rollaway/extra beds (free)

Sleeps 2

Premium Two Queen Room with Sunrise Bay View

Soundproofed rooms

Individually furnished

Individually decorated

Air-conditioning

Connecting rooms available

Rollaway/extra beds (free)

Sleeps 4

Premium Two Queen Room with Sunset Bay View

Soundproofed rooms

Individually furnished

Individually decorated

Air-conditioning

Heating

Connecting/adjoining rooms available

Sleeps 4

One Bedroom King Suite with Panoramic View

Separate dining area

Soundproofed rooms

Individually furnished

Individually decorated

Air-conditioning

Connecting rooms available

Sleeps 2

Sunset Bay View King Room

Soundproofed rooms

Individually furnished

Individually decorated

Air-conditioning

Connecting rooms available

Rollaway/extra beds (free)

Sleeps 2

1 King Bed Mobility/Hearing Access Ri Shower

Soundproofed rooms

Individually furnished

Individually decorated

Air-conditioning

Connecting rooms available

Rollaway/extra beds (free)

Sleeps 2

About the area

Cancun

At Canopy by Hilton Cancun La Isla, you'll be connected to a shopping centre and steps from La Isla Shopping Mall. Highlights at this luxury hotel include 2 restaurants, 2 bars/lounges and an outdoor swimming pool. .A day of pampering can include deep-tissue massages, hot stone massages and body treatments. The restaurant, Azulinda Cafe & Bar, is open for breakfast, lunch and dinner. The hotel's own poolside bar is a nice place to enjoy a drink. Enjoy the gym and pool loungers as well as access to free bike hire. Business amenities include 3 meeting rooms and a 24-hour business centre. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .With a stay at this 4.5-property class Zona Hotelera hotel, you'll be 3.2 km (2 mi) from Aquaworld and 4.5 km (2.8 mi) from Iberostar Cancun Golf Course.

What's nearby

La Isla Shopping Mall - 2 min walk - 0.2 km
Cancun Interactive Aquarium - 2 min walk - 0.2 km
Aquaworld - 11 min drive - 3.3 km
Tortuga Beach - 29 min drive - 7.0 km
Langosta Beach - 35 min drive - 8.1 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 20 min drive

Restaurants

‪Park Royal Cancun - ‬5 min walk
‪Starbucks - ‬4 min walk
‪Andiamo - ‬5 min walk
‪Los Chachalacos - ‬5 min walk
‪Starbucks - ‬3 min walk

About this property

Canopy by Hilton Cancun La Isla

Luxury Cancun hotel connected to a shopping centre, steps from La Isla Shopping Mall

Canopy by Hilton Cancun La Isla offers its guests an outdoor pool, a fitness centre, and complimentary bicycles. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

A 24-hour business centre and 3 meeting rooms are available. A rooftop terrace, spa services, and a library are also featured at the luxury Canopy by Hilton Cancun La Isla. Self parking is free.

This 4.5-star Cancun hotel is smoke free.

1 building

174 guestrooms or units

5 levels

2 dining venues

2 bars or lounges

Built in 2020

Deli

Terrace on the roof

Poolside lounge chairs

Charging station for electric cars

Business centre (24 hours)

Breakfast available (surcharge)

Dry cleaning

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Tour and ticket information

Concierge

Wedding services available

Library

Television in lobby

Bellhop

Lift

No smoking on site

Water dispenser

Coffee shop

Bar by the pool

Canopy by Hilton Cancun La Isla offers 174 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. A pillow menu is available. 50-inch flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested. Housekeeping is provided on request.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages.

Similar properties

4 outdoor pools, free pool cabanas, pool umbrellas

Pool
Hot tub
Spa
Kids pool

includes taxes & fees

16 Nov - 17 Nov

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
Free self parking on site
Wheelchair-accessible parking and van parking available

Food and drink

Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 31 per person
2 bars/lounges
2 restaurants
A coffee shop/cafe
A poolside bar
Snack bar/deli

Restaurants on site

Azulinda Cafe & Bar
Wander Rooftop

Things to do

Free bicycle rentals
Gym
Library
Outdoor pool
Shopping centre
TV in common areas

Family friendly

Free rollaway/extra bed
In-room cot
Outdoor pool
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
Luggage storage
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

24-hour business centre
3 meeting rooms

Outdoors

On the bay
Outdoor entertainment area
Outdoor furniture
Pool loungers
Rooftop terrace

Spa

Body treatments
Deep-tissue massages
Hot stone massages
In-room massages
Sports massages
Swedish massages
Treatment room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille/raised signage
Handrails in hallways
Handrails in stairways
Lift
Low-height counter and sink
Low-height desk
Low-height door lock
Phone accessibility kit
Stair-free path to entrance
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking
Wheelchair-width doorways

1 building
5 floors
Art Deco architecture
Built in 2020
Communal living room
Reception hall
Smoke-free property

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free cot
Free rollaway/extra bed
Pillow menu

Bathroom

Free toiletries
Hair dryer
Shower
Slippers
Towels provided

Entertainment

50-inch flat-screen TV with cable channels
Pay films

Food and drink

Coffee/tea maker
Limited room service
Minibar

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Individual decor
Individual furnishings
Iron/ironing board
Laptop workspace
Mobile key entry
Phone
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets: USD 75 per pet (varies based on length of stay)
Only dogs are allowed
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome.

Free rollaway/extra beds!

Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately USD 31 per person
Pet fee: USD 75 per pet (varies based on length of stay)
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Service fee: 10 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old.

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector and a security system

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in all accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

Pool access available from 7:00 AM to 11:00 PM
Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Canopy By Hilton Cancun Isla

Canopy by Hilton Cancun La Isla Hotel

Canopy by Hilton Cancun La Isla Cancun

Canopy by Hilton Cancun La Isla Hotel Cancun

Frequently asked questions

What is the cancellation policy at Canopy by Hilton Cancun La Isla?

Canopy by Hilton Cancun La Isla offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Canopy by Hilton Cancun La Isla?

As of 9 Nov 2025, prices found for a 1-night stay for 2 adults at Canopy by Hilton Cancun La Isla on 24 Nov 2025 start from AU$319.28, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Canopy by Hilton Cancun La Isla?

Yep, Canopy by Hilton Cancun La Isla has a free self car park.

Are there any beaches close to Canopy by Hilton Cancun La Isla?

Yep, Canopy by Hilton Cancun La Isla is a short 11-minute walk from Hotel Zone Beaches.

Is there a spa on site at Canopy by Hilton Cancun La Isla?

There's no onsite spa, but this property does offer services like body treatments as well as deep-tissue massages.

Does Canopy by Hilton Cancun La Isla have a pool?

Canopy by Hilton Cancun La Isla has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 7:00 AM to 11:00 PM.

What luxury perks are available at Canopy by Hilton Cancun La Isla?

Canopy by Hilton Cancun La Isla features an outdoor pool, 2 restaurants and 2 bars.

What makes Canopy by Hilton Cancun La Isla a romantic place to stay?

Romance packages and a bar, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at Canopy by Hilton Cancun La Isla.

Is Canopy by Hilton Cancun La Isla family-friendly?

You bet! With amenities such as children's meals and free bike rentals, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Canopy by Hilton Cancun La Isla is a hit with families.

Does Canopy by Hilton Cancun La Isla serve breakfast?

Sure does, buffet brekkie is offered daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Canopy by Hilton Cancun La Isla?

No, Canopy by Hilton Cancun La Isla does not offer an airport shuttle service.

Is there a bar or restaurant at Canopy by Hilton Cancun La Isla?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Canopy by Hilton Cancun La Isla?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Canopy by Hilton Cancun La Isla?

Dogs are welcome at Canopy by Hilton Cancun La Isla, with food and water bowls on offer.

Canopy by Hilton Cancun La Isla Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

8/10 Good

Oi Yin

6 Aug 2025

Stayed 2 nights in Aug 2025

10/10 Excellent

Anthony

30 July 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

OUTSTANDING SERVICE!

This hotel LITERALLY saved my vacation. I had a horrible experience at a previous one and my partner and I booked this one as an emergency because the first hotel didn’t have hot water. When we arrived we immediately noticed the difference in the hospitality and AMAZING service given by the staff. Dafne and Johnathan (Johnny) helped calm our nerves and put smiles on our faces. We could’ve literally cried. From helping us to our rooms, celebrating my partner’s birthday by giving us a celebratory cheesecake, clean rooms with all the hot water and towels we needed- I couldn’t have asked for a better experience. Thank you to the Hilton staff that saved our trip. We are forever grateful for the amazing experience.

Stayed 2 nights in Jul 2025

10/10 Excellent

Olaide

23 July 2025

Stayed 2 nights in Mar 2025

10/10 Excellent

Yanet, MIAMI LAKE

21 July 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great

Stayed 1 night in Jul 2025

2/10 Terrible

Kimberly

20 July 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

The shower handle was broke and I had to call numerous times to fix the issue. I also checked out a day early and the hotel refused to give me a receipt since I booked thru Expedia. Now the hotel won’t confirm my discharge date

Stayed 4 nights in Jul 2025

10/10 Excellent

Adam

17 July 2025

Stayed 1 night in Apr 2025

10/10 Excellent

Keith

Travelled with partner

14 July 2025

Liked: Cleanliness, amenities, property conditions & facilities

Clean rooms, excellent location and super functional rooftop with great views. Staff, very helpful.

Stayed 3 nights in Jul 2025

10/10 Excellent

Rodrigo

9 July 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top notch customer service and great location

Customer service was 200%. Carlos BB, the bellhop was great. He provided us with info about the Hotel and the nearby areas. Dafne at the front desk was awesome. She was very friendly and helpful. She was able to up grade our room at our request. Maggie and Karla at the restaurant were very friendly and provided us with great customer service. Great customer service at this Hitel is a common theme. The service at the pool bar was great. A more mature atmosphere is also a common theme in this Hotel, which is what my wife and I were looking for. The location is great. Located right next door to La Isla Shopping Mall. This provided us with great restaurant and shopping options. From McDonald’s to several upscale restaurants, from Prada to local souvenir shops. The bus stops are located just one minute or less from the lobby, or if you prefer a private transportation service, you have may different choices.

Stayed 5 nights in Jul 2025

10/10 Excellent

Anna, Woodhaven

6 July 2025

Liked: Cleanliness, amenities, property conditions & facilities

This is one of the best location I’ve ever stayed - right in the middle and close to everything. Whole crew is great, hardworking and always willing to help.

Stayed 8 nights in Jun 2025

10/10 Excellent

Jeovanny

4 July 2025

Stayed 1 night in Jul 2025

10/10 Excellent

Kerra

2 July 2025

Stayed 2 nights in Jun 2025

10/10 Excellent

Larry

Travelled with partner

12 June 2025

Liked: Cleanliness, amenities, property conditions & facilities

nice place to relax

Stayed 2 nights in Feb 2025

2/10 Terrible

FERNANDO

Business traveller

4 June 2025

Terrible service not even water bottles

Stayed 2 nights in Apr 2025

8/10 Good

Lesly

Travelled with family

29 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

Excellent hotel

Stayed 4 nights in May 2025

6/10 Okay

Dean, Vancouver

23 May 2025

Stayed 3 nights in Mar 2025

10/10 Excellent

Vanness

Travelled with partner

19 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place stayed for one night have no complaints. Food was great, location was great.

Stayed 1 night in May 2025

6/10 Okay

Khris

Travelled with family, Travelled with partner

19 May 2025

Liked: Cleanliness

Okay

Stayed 1 night in May 2025

10/10 Excellent

RODRIGO, Miraflores

Travelled with group

18 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Un hotel impecable. Está nuevo. Si bien no está frente al mar, tiene una gran piscina en el último nivel.

Stayed 1 night in May 2025

6/10 Okay

Keyana

Travelled with partner

14 May 2025

Liked: Staff & service, amenities

Disliked: Cleanliness

Overall the Hotel is ok. The staff are wonderful and friendly. But the walls are paper thin and you can hear everything from your neighbors. A cough, a sneeze, even their tiktoks. We were given an accessible room which we were fine with, until we realized that there would be a connecting door to the neighbors next door within our room. Once they returned to their room we could hear everything they did. TikTok’s, coughing, conversations, using the bathroom, etc. There also a smell of urine within the room as well. We realized this, and asked for a room change, which the hotel was very kind and accepting of this and moved us immediately. Once we get to our new room and settled in, we realized we can still hear everything our neighbors did. In our new room the shower head shed black specs when the shower turned on. Not sure if it was mold or just the old plastic chipping off the shower head.

Stayed 1 night in Apr 2025

10/10 Excellent

Richard

Travelled with family and small children

29 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Convenience location

Stayed 4 nights in Apr 2025

10/10 Excellent

Joshua

21 Apr 2025

Stayed 1 night in Mar 2025

10/10 Excellent

Raymond

Travelled with partner

20 Apr 2025

Liked: Staff & service, amenities, property conditions & facilities

Great view and service was great by the pool bartender and Feli the server

Stayed 4 nights in Apr 2025

8/10 Good

Esteban

19 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Property should offer a little bit more as in food and activities

Stayed 2 nights in Apr 2025

10/10 Excellent

Brian

Travelled with family

18 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great roof top pool and bar!! Live saxophone player. Bar tab was very reasonable!

Stayed 1 night in Apr 2025

10/10 Excellent

Laurencia

12 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Apr 2025

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Canopy by Hilton Cancun La Isla

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Signature Double Room, 2 Queen Beds (La Isla)

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Superior Double Room, 2 Queen Beds (Sunrise View)

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Superior Double Room, 1 King Bed (Sunrise View)

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View all photos for Signature Double Room, 1 King Bed (La Isla Room)

Signature Double Room, 1 King Bed (La Isla Room)

Highlights

View all photos for Signature Double Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Signature Double Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

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View all photos for Two Queen Bed Room with Sunset Bay View

Two Queen Bed Room with Sunset Bay View

View all photos for Two Queen Bed Room with Sunrise View

Two Queen Bed Room with Sunrise View

View all photos for King Room with Sunrise View

King Room with Sunrise View

View all photos for Master King Bed Suite with Nichupte Bay View

Master King Bed Suite with Nichupte Bay View

View all photos for Premium Room, 2 Queen Beds (Sunrise View)

Premium Room, 2 Queen Beds (Sunrise View)

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View all photos for Premium Room, 2 Queen Beds (Sunset View)

Premium Room, 2 Queen Beds (Sunset View)

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View all photos for Premium Room, 1 King Bed (Sunset View)

Premium Room, 1 King Bed (Sunset View)

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View all photos for Premium King Room with Sunset View

Premium King Room with Sunset View

View all photos for Premium Two Queen Room with Sunrise Bay View

Premium Two Queen Room with Sunrise Bay View

View all photos for Premium Two Queen Room with Sunset Bay View

Premium Two Queen Room with Sunset Bay View

View all photos for One Bedroom King Suite with Panoramic View

One Bedroom King Suite with Panoramic View

Sunset Bay View King Room

1 King Bed Mobility/Hearing Access Ri Shower

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The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

About the area

Cancun

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About this property

Canopy by Hilton Cancun La Isla

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The Westin Resort & Spa, Cancun

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Family friendly

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